PortoBay Rio de Janeiro

Rhianne at front desk was a star. We had delay checking in as previous guests checked out late so she offered us a drink at the bar whilst we wait and allowed us a late check-out. Breakfast was good variety and location is superb for walking around the area.

Hotel was pretty dated, bed sheets didn't feel very clean and the pillows were too soft and flat.

The rooftop pool and the breakfast were amazing. Gym has a beautiful view of Copacabana beach.

The location was great. The staff were always really friendly. And the communal areas were lovely. Loved the rooftop pool and the food (lunch and breakfast) was great

It didn’t start well. On check in - our room was not ready until 4.15pm! Not good when you’ve had a long flight. Our room was really dirty - see dust on window sills! The film on the windows was peeling off, we had exposed electrical wires. The handle on the bathroom was broken as was the bathroom window. Service was very hit and miss. We had a turn down service on 2 out of 4 nights (we got chocolates on 2 of these) We were missing towels completely one day which we didn’t notice until I was in the bath. We called down to reception asking fo some - advising that we needed them ASAP. Nothing arrived after 20 mins so we had to chase again. The photo on the wall was covered in mould. The toiletries were hit and miss what you would get. No shower gel for 2 days and conditioner magically appeared on the 3rd day only - never to be seen again. My husband took the sticker off the toilet roll and left it by the sink on the first day. It stayed there all 4 nights which shows the level on (non!) cleaning. Not good when we were in one of the highest room categories! I mentioned the cleanliness issues on check out, but they didn’t seem bothered at all. I also mentioned these in the customer review card and have heard nothing from them