Red Roof Inn San Antonio - Lackland

Really bad experience

Negativ: When it was time to check in the rooms weren't even ready. When I finally was able to go into my room, the room was filthy! The beds weren't even changed or made.... The staff was not professional. Except for the manager.

Positiv: Quick check in, internet

Negativ: Front desk staff was never there when I called. Rooms old and dirty bathroom had mold in the tub grout, hair on floor, and mattress were non supportive. All but the front office ice machines were broke and even that one barely gave you half a bucket before it quit on you. Frig in the room was not working had to go to front desk and ask them to look at it, they got it fixed. I asked a question of one of the staff and all she could say was good morning. There was no one else to ask my question.

Never again. Scary, lack of security. They give ke

Positiv: The location was perfect, as we were there for my daughters BMT graduation. There is Dennys in the parking lot so that was convenient.

Negativ: My husband checked in two days before me and our family. I went to the office to request a key since my husband was not there at that time. The owner was discussing a billing problem with another customer. Another staff member was standing there with her arms crossed and not acknowledging me or other customers in the room. Finally I asked if I could get a key quickly so I could take the family to the room. She asked for the room number, rolled her eyes at me, and made the key. No ID, NOTHING! So BEWARE if you are traveling alone. Anyone could get a key to your room and gain access to your belongings, or worse. I spilled some water on the linoleum floor and used a washcloth to dry it, and the washcloth was black with a clean streak left on the floor. The fridge in the room was filthy. The phone did not work so I had to track down the phone number to the hotel on my cell to call the office to get more towels (they knew we had three people registered to the room but gave us 1 towel). Then after making me a key, that canceled access to my husbands key since they replaced the key rather than duplicating the key. Really a mess for what I paid. I was not expecting much for this price, but I have stayed in better campgrounds than this.

Positiv: Good location

Negativ: Staff was not informed properly about the guests kind of rude if you want to stay another day

Negativ: The breakfast area needed to be bigger.

Positiv: Der Pool war super. Das Personal war freundlich

Negativ: Zimmer wurde nicht täglich gereinigt. Die Klimaanlage funktionierte nicht richtig. Bettdecken verschmutzt. Badewanne schmutzig