Casa Das Hortênsias - Charming Guest House

Too limited checkin time (only 2 hours from 4pm till 6pm), No refrigerator in the room

the decoration, garden, breakfast and the lady that served it

the wekcome during check in was somewhat aggressive and un kind

The Staff, the rooms, the grounds. Amazing, comfortable & enjoyable. Laundry service & free wifi.

One of the best places we have stayed at. This place place is fantastic. The owner really has an eye for style and comfort and you can tell they really care and think about their guests. The staff here are the best! They give you 5 star treatment, nothing is too much and they are very warm and welcoming to you. This is a high value place for many reasons: the property is kept exceptionally well, the grounds are beautiful, the staff!, the rooms & beds are very comfortable, the decor throughout the building is very stylish & pleasant and they offer laundry service and the place is very very clean. Highly recommended. We will definitely be back if we are in the area again. Also, not too far from the Sintra Palace & Castle which we visited and really enjoyed, worth going to see!

Beautiful apartment,very clean,lovely location. The staff is very kind and they are very happy to help.

A bit far from Sintra but it’s a minor thing

This was my first time traveling here, the price was right sight unseen & I was pleasantly surprised! I was running late for check in but Elena was waiting with a warm smile. The studio room has a very comfy bed & sheets, blackout drapes, a kitchenette with small fridge/utensils/pans/microwave/etc, bathroom with a very roomy shower stall k first aid kit(!). I chose to pay for the breakfast which ran from 8:30-10:30, there were 5 different jams, scrambled eggs, ham, cheese, breads, yogurt, juices, coffee, fruit, etc. Marta was lovely, a very good hostess & able to converse with everyone....I wonder how many languages she can speak. The breakfast area is in the main house, then up another flight of stairs, where you also find coffee/tea & sitting area & tv I think. Under the breakfast table glass were thank you notes from previous guests, especially children, lovely and very cozy.

Too many keys, one for outside gate, one for main house and one for my room. Maybe they could be marked which is for which door, was confusing in the dark. Also, Apple & google maps have the property listed on the wrong street, I did report it to Apple.

It is very clear that the owner has eye to detail. The rooms are very spacious and well designed. The gated lawned outdoor area , the restaurant and the upper terrace are beautiful. Parking is also very easy. Location is comfortable if you have a car.

The manager could improve her approach. Service with a smile could give this property s 5 star rating. The check process can be improved.