Negativ:: Bathroom was ridiculously small. Definitely should have had a sliding door instead of a swing door.
Negativ:: It took all that I had not to walk away from this hotel the first day my husband and I walked in. The front lobby smelled like a wet urine mop, and proceeded to smell the same the entire stay.
I requested a quiet room, and it was anything but quiet. We were placed on the side of the hotel to the busiest part of the highway outside, and had an AC unit in the room that rattled, squeaked, and was way too lout for a good night's rest.
The shower was not clean and neither were the lamps inside the room . . left over hair and lots of dust.
We got this stay to relax and not have to look for a place to go and eat too. The breakfast here was ok, nothing great, and not enough seating. I would not stay here again.
Positiv:: The rooms are spacious and clean
Positiv:: Das Zimmer war komfortabel
Negativ:: Das Bad war lächerlich klein. Auf jeden Fall sollte es eine Schiebetür statt einer Schwingtür haben.
Negativ:: Shower was really filthy and the room had an odor. I told front desk about the dirty shower & was offered to clean it myself. The guest rep. probably realized, this wasn't the best answer to give a paying guest & attempted to come clean it himself. Smh.
Positiv:: The location
Negativ:: Yes, the worn out sofa bed that was supposed to accommodate 2 sleepers. I called advising I needed space for 3 adults and one child, and was placed in a room with 1 queen and a worn out sofa bed. I am 6 months pregnant. Our stay was very uncomfortable.
Positiv:: Pleasant front desk staff. Good breakfast!
Negativ:: When we arrived, police were breaking a rowdy party in one of the rooms.
Positiv:: Friendly staff. Location convenience and surrounding restaurants and shopping.
Positiv:: Room was very clean. The staff was helpful and very friendly.The room exceeded my expectations.
Negativ:: The parking was somewhat limited and the spaces are small. It is fine for normal cars but tight for larger vehicles such as work trucks.
Positiv:: Excellent value for families traveling
Positiv:: Lots of room. Kitchen.
Negativ:: Paying for the room because it was pet friendly and then paying another $100(!) for the pet fee. Your customers deserve a little more warning when it's more than $10-$15 per night (which seems to be standard in my experiences). Now, it isn't a good price.
Positiv:: Loved the overall room and amenities!
Positiv:: The hotel was very nice. I don't know any way that it could be improved.
Positiv:: The hotel is located within a very busy area with lots of dining and shopping options.
Negativ:: The hotel is an older version of Marriotts residence inn. We could tell the rooms were recently updated but the walls are very thin and we could hear the footsteps and voices of the individuals in the room above us until 2am.
Positiv:: Very roomy. Convenient to lots of restaurants and shopping.
Positiv:: Room was far more than we expected for the price. Very clean and everything we needed. Staff was overwhelmingly polite and courteous, taking care of our every request.
Negativ:: Only queen size beds! Would have like to have a king or 2 queens but this was all they had.
Positiv:: The location and price are perfect. Loved the decor and homey feeling of the place. Staff was super friendly, helpful, and courteous. Parking is monitored, no one other than guests and police are in the lot. Beautiful hilltop view of the street below. Lots of familiar restaurants in walking distance.
Negativ:: The pillows were too soft and flat. There also seems to be a mold problem that needs attention. There was mold on the window curtains from moisture created by the AC unit. The pool was out of service my entire stay. I picked this place because of the location and the indoor pool.
Positiv:: Too many small maintenance items not attende to
Negativ:: Door lock not working, loose door handle, toilet seat, hole in wall(small) not repaired
Positiv:: Very clean rooms. Nice hot breakfast. Nice, helpful staff
Negativ:: Was charged an additional $30 and I have no idea why?
Positiv:: Two miles from work.
Negativ:: Furniture, floors and elevator was dirty. Breakfast was bad!!! Not a good stay for business.
Positiv:: The room was comfortable and the desk clerk was very accommodating.
Negativ:: I found a few hairs in undesirable locations upon first inspection, ie bath tub and bedding.
Positiv:: The location is great. Very close to the Cobb Energy center. The staff was friendly and welcoming during my late checkin.
Positiv:: Had a good breakfast bar & the room was very clean. Room had both door to hallway & door to rear parking. Made it convenient to come & go via the door that led straight to the parking area.
Negativ:: We had to get our key card reset two different days. Because we liked using the door to the parking lot, it meant we had to walk all the way around the bldg to get key card reset. Also, hallway smelled terribly of cigarette smoke. Room was fine, tho.
Negativ:: It was without power for 1 hour one day (no Air Condition) and 8 hours the second day (No AC)
Positiv:: The two televisions and privacy in rooms.
Negativ:: Old computers
Positiv:: Very clean and wonderful employees.
Positiv:: The staff was excellent
Negativ:: No, everything was wonderful
Positiv:: decent room.
Negativ:: Awful night staff. Rude and hateful on check-in.
Positiv:: Clean room, quiet room included refrigerator and microwave; Cable TV included channels I like (TCM); Location near my business meeting the next morning; Breakfast included
Negativ:: Bath tub floor did not a gripping surface texture; for safety, didn't take shower; took bath instead.
Positiv:: The staff was very friendly and the children loved the indoor pool.
Negativ:: I wish they had an elliptical in the fitness center.
Positiv:: Breakfast was grate
Negativ:: Elevator to the 1st floor
Positiv:: The day guy at the desk was great. And although I didn't catch her name, the sweet lady that helps out at breakfast was my favorite thing about the whole place. The GM was nice too, he made up for the night manager's abrasiveness.
Negativ:: The night manager at the front desk; the blonde with all the eye makeup had an attitude each time I saw her. First room was filthy. Switched and the second room was great.
Negativ:: The room smelled like smoke, the air conditioner didn't work very well. It kept turning off and we couldn't turn it down, so it was very muggy in our room. The bathroom door had some gross splattering on it, like a spill that never got wiped off. The towel hook came off the door at some point in time and then it was never replaced or repainted. The workout room was a joke. The pictures made it look much bigger than it was. They never put clean towels in the workout room the whole 4 days I was there.
The watercooler was moved away form the wall and was crooked and really gross, probably never wiped down.
The pool was cloudy and didn;t look clean at all.
The breakfast was spongy eggs and rubbery sausage.
Positiv:: I enjoyed my stay. The staff were pleasant, professional, and very accommodating! Especially Domenique...He's absolutely the best at what he does! I must also mention that during breakfast, my children asked about an item that wasn't on the menu that morning, and the staff prepared it specifically for them! Job well done to the staff of Comfort Inn and Suites Galleria!
Positiv:: Room was fine for our stopover close to stores and dining.
Negativ:: Having to have my drivers license scanned.
Negativ:: Breakfast was substandard...only thing hot was make-your-own waffle...
Positiv:: Location and price - good for a one night convenient stop.
Negativ:: Hotel was perfectly fine for the purpose we had in staying there. I would not choose this hotel for a vacation but that was not our intent.
Positiv:: The location only
Negativ:: Checkout at 11 and were knocking on the door at exactly 11 and then 3 times after that. I had my children with me so it was taking more time. It's not like that had people waiting for those rooms.
Negativ:: I was charged a additional 10$ fee for a room that I already booked. The room was not checked because there was trash and ashes on the floor. I was advised that my card could not be charged for the 10$ fee and was insisted on paying cash.
Positiv:: the location
Negativ:: My room was not ready when I got there at 6pm
It was not terrible, but I would not stay there again.
Positiv:: The rooms were clean.
Negativ:: It advertised a pool and hot tub. The pool was freezing and the hot tub was dirty and did not work. I asked the front desk clerk how to turn it on and he said 'it is more for the bubbles and not for hot water'. The public spaces did not smell clean.
Absolutely horrible, so bad I cried cause I had to stay there. The hall floor felt like I was about to go through it
Negativ:: They told me I would have to pay to take my kids to the room, they wouldn't give us more towels, my toilet still had urine on it, it was a horrible experience, it felt more like and hour room.
Positiv:: The fact that I had a chance to leave it.
Negativ:: The Question should be what was right with the Hotel. This limited space does not give me ample room for the complaints that I have. It had a bad odor. It had holes in the bedding. There were stains on the furniture. Prostitutes were staying in there.
overall, the hotel was clean, but the amenities were not available, and the staff seemed as if it was inconvenient to be expected to help or answer Q's. Someone should train the ENTIRE STAFF on hospitality.
Positiv:: one staff offered to replace towels, only 'friendly' staff we encountered over the weekend.
Negativ:: Heated pool wasn't heated, hot tub wasn't hot, gym was 'broken', NOT available, 4 out of 5 staff were rude, like it was an inconvenience to check us in or answer our Q's. The hotel brags about 'if you forget anything..' come to the desk, but the staff
the staff here is very unkindly, not easy to get along with. they rush & call you to check out before 11am..this is not a place to got if you are into modern facilities. family owned business trying to make a $. Poor customer service.
Negativ:: The location is under construction so it's hard to get in and out of there
Positiv:: The staff was friendly and nice and answered all my questions. Surprisingly it was quiet and I had no interruptions in sleep.
Negativ:: The room was not very clean and fixtures and nobs were broken. The maid did not come and clean the room and I had to go to the front desk to get my keys reissued because they wouldnt open the door after the first night.
Positiv:: Nasty,water stains in the ceiling, prostitutes activity was going on and police officers where knocking on doors for a raid. I paid for two nights but stayed one nights could not get a refund for the second night. Even without getting my refund I went to another hotel .very much below standard
Positiv:: The room got cold eventually after several hours.
Negativ:: Dirty, sketchy, asked for late checkout but cleaning came knocking on the door 3 times and then came in while we were in the shower, trash from previous guests under the bed and behind the chair
Positiv:: I could see my car from my room.
Negativ:: I felt the need to check on my car from my room. Baseboards were falling off. Sheets dirty- towels dirty- carpet dirty.
Positiv:: The location was great for my purposes. Brought my own towel , pillow, and blanket so I did not use maid service for my room. Room was clean. Staff was friendly and helpful. Wifi was easy to access and decent speed for browsing.
Negativ:: Table was very shaky. Walls are thin so pray for quiet neighbors. Top secondary lock looked like it had been busted off several times before so that wasn't a confidence-builder.
Negativ:: Used condom in trash can = repulsive on every level
Positiv:: The rooms were wayyy nicer than expected!
Negativ:: I was on the back side as a single traveler with my dog. They told me the hotel was totally booked up, but there were only 3 cars in the lot I was in. I didn't feel safe taking my dog out. The towels had wholes in them. There was no blow dryer, but I did not shower because the bath did not feel clean.
Positiv:: Nothing. I was there for 20 minutes before I decided I wanted a refund.
Negativ:: I got a refund and left because they didn't have hot water in three rooms they tried to put me in. Turns out from previous rooms, they haven't had hot water for months. How is that even possible? The worst part was the front attendant played dumb the entire time about it. They obviously don't even care about their customers.
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In den letzten 3 Tagen haben KAYAK Nutzer Doppelzimmer in Smyrna schon für 98 € gefunden. Der Durchschnittspreis liegt bei 58 €.
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