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Wir mochten das Personal an der Rezeption. Sehr aufmerksam und höflich. Das Zimmer war sauber und funktionierte für die paar Stunden, die wir dort waren (schlafen). Der Zimmerservice war recht teuer für das, was wir bekommen haben aber es war ein anständiges Essen. Der Shuttle vom Flughafen zum Hotel war etwas verwirrend, und schwierig zu finden. Stellen Sie sicher, dass Sie genau dort stehen, wo Sie abgeholt werden. Wir wurden nicht abgeholt und mussten mehr als eine Stunde auf das nächste Shuttle warten. Aber als es dann endlich ankamen, war es in Ordnung.
Great service. Breakfast buffet was excellent. Room was nice.
Due to construction traffic, did not arrive at Dulles until 2:30 a.m. Sunday morning and needed to be at airport for flight to Mexico (via Houston) at 6:00 a.m., so I never checked in. Tried to cancel this reservation and was not successful. Because of this difficulty, I will never use Kayak again. Gloria Tadlock
Loved there room and all of the complimentary items. Really a great place overall. The breakfast was about $20 for a buffet... However it was delicious
The shuttle drivers where caring, charismatic and comforting. There is one who's last name is Abdullah that caters to his riders and make your short trip a ball.
Room was clean and comfortable. Staff were great. Good job
The hospitality was great. Friendly staff willing to assist, especially when we had adapter issues. Shuttle bus always on-time.
I liked the comfortable large bed, the room deified media console and the bathroom. The hotel hadn't received my booking information 30 minutes after receiving my confirmation. The desk understood and got us the room we requested.
Bed and room
Inexpensive The staff is rude. I had a poor experience with a front desk staff Nov 21, 2015. Her name is Julia. The staff has hair over their badges so their name is not revealed. I ask her her name.
Location, size of room, amenities Bed sheets were light. Should have included heavier covers.
Thanks for the great deal
Terrible flashing light on smoke detector in bedroom made sleep impossible. Heating unit didn't work and was terribly loud. Sympathetic blankets and tiny than bed pillows made it feel like Comfort Inn than a Hyatt. Would never ever return.
Staff was very friendly, helpful & welcoming! Room was very large & beds were extremely comfortable. Morning breakfast buffet was very good with many choices, even cooked to order egg station. Free airport shuttle - just call hotel when you arrive. A very nice feature was that the hotel shuttle will take you to restaurants, malls, etc. within a 5 mile radius. When you are ready to return simply call the hotel and the shuttle will pick you up. Very nice feature!!!
Das Zimmer war groß genug für einen Aufenthalt mit der Familie. Die Tür der Dusche konnte nicht schließen, und es dauerte eine Ewigkeit, bis das Problem behoben war. Wenn man die Toilette spülte, spritzte das Wasser überall hin.
In der Nähe zum Flughafen. Der Shuttlebus fährt alle 30 min. Nichts. Angemessener Preis für eine Nacht als Zwischenstopp in Washington
Sehr gutes Shuttleservice zum Airport und zum nahegelegenen Luft- und Raumfahrtmuseum.
Nähe zum Airport. Kostenloser ShuttleService zum Air&Space Museum und zum Airport. Geräumige Zimmer. Gutes&Günstiges Hotelrestaurant.
The hotel was beautiful and the rooms were modern and very clean. The staff wasn't attentive. I felt like we were being nickeled and dimed (We had to pay for breakfast and for internet)
The design and comfort of the room were great. The bathroom was outstanding - very nice change from most other hotels! The cost of the room was a great value. We would stay again at this hotel without hesitation. Our waitress in the Padella restaurant was terrible. We were there around 7:30pm on 9/7/15. She was very rude to me (husband) and addressed all of her comments and questions only to my wife, constantly finishing her sentences with "Ma'am" and looking only at my wife, not me. When we first sat down, her first sentence was "Can I get you drinks?". Before we had a chance to answer, she immediately said to be "Do you want to order the rib eye?". We did not even have our menus yet. I said nor did absolutely anything to cause her "men hater" attitude. It took forever for her to bring out the bill. When she finally did, she never returned to collect the credit card. We were by a window. During all of this time, I saw her spending a lot of time gossiping with someone at a particular table, as well as walking around cleaning up other tables and setting up place settings on tables. We ended up going to the bar to pay the bill. The bar tender was extremely nice. After paying the bill, we ordered two drinks to take up to the room. The bartender did an outstanding job in making the drinks.
The facilities overall were good. Parking was easy and a value the bar area was really nice. The hotel was quiet good value overall The response from the front desk about the safe and the bed in the room looked like someone had laid on the bed and when they had issue requested a room changed however they never got the room ready before I checked in
Comfortable, good facilities and clean. Internet was not free. Internet is too basic to not be included in the price nowadays.
Nice clean and modern
Location No food options at night. Our flight landed after midnight and we were told the kitchen was closed and there was no room service. All we were offered (initially) was junk food (candy, etc). After a few minutes of looking in vain for something healthy to eat in amongst all the junk food the desk clerk admitted actually there *might* be some chicken salads left in the kitchen and called someone to bring them out. Now, obviously I can never prove this but I'm convinced that they were keeping these meal aside for staff and that, presumably, leftover fresh food that expires at the end of the day (like salads) are given to staff. Anyway, that's the last time we'll be staying there.
The staff was highly helpful and very nice. The room was really clean and spacious, overall we had a great stay and would come back again.
The room was clean and it was nice for the price. The staff were helpful and the experience was good overall. nothing that comes to mind really.
Lobby is beautiful, the rooms clean and spacious. Front office staff was great at check in and bar staff was friendly and attentive.
Love the room it was clean and comfortable also the bathroom was so spaces and clean. The pool my kids loved it they where in from the time it open until is was closing time I must say we did enjoyed our self. Nothing not to like.
Staff was very friendly & helpful. I requested a room away from elevators and it was granted. Also recieved a free 2pm check out. Loved the bathroom especially the Kolher square rainforest shower head. Tv signal keep going in& out so I had to use my tablet instead. But wifi is free on weekends so no worries :)
The room was well-appointed and nicely arranged, but the bathroom was exquisite, with a big walk-in shower that included a rainwater sprinkler and separate hand shower. The staff couldn't have been more pleasant and helpful. The Sunday buffet breakfast was reasonably priced, though the selection was fairly simple and routine. Wi-Fi wasn't visible in our room. Fortunately not critical for this stay but could be frustrating for a business traveler. The mattress needs to be replaced. No support and sagged toward the center.
Nice new facilities and comfy bed. Breakfast was better than most. i asked for a view and had room 214, which has a "view" of a wall
Breakfast was nice. Also enjoyed the quietness. The gym is a joke.
Very clean and comfortable room about 5 minutes from the airport. The decor was attractive and tasteful, and the free cookies were pretty good. Please note that that you should call the hotel when you land to request the airport shuttle van. The shuttle arrived very quickly, to and from the airport, however the driver was not sure about which airline was at which terminal, so be sure you know that information beforehand. I was told they charge a $20 fee for checking in early (before 3PM), which seems a bit harsh for an airport hotel with a 24 hr front desk. Also, I booked this room to rest during a layover after a long international flight and requested a wakeup call. The wakeup call didn't happen and I missed my next flight. (I also set an alarm on my phone that didn't go off, so it's my bad also.)
Very quiet…clean rooms On Sunday morning, the breakfast area was a mess. Had to wipe our own table down with water and a napkin. The garbage was full…unable to put anymore trash in there. The quality of food was also poor….next time, Im going out for breakfast.
Clean. Good free hot breakfast Pool was closed in evening on weekday. Not a big deal. Very nice place nonetheless
The hot breakfast was great. The room was very clean and spacious. The pool was closed the first day we were there. The shower pressure is very weak.
Great hotel . great staff.
Customer service. International guests have hard time coping with U.S culture.
Proximity to Dulles Int'l Airport Free shuttle to airport beginning at 5 a.m. No amenities - I needed Tylenol/Ibuprofen badly, and there was no small shop or convenience store in the hotel. Coffee and breakfast not available until 6 a.m. Bare-bones Front desk had sign stating that their representative was out delivering something, and he was out front smoking a cigarette, peering through the window at those who were waiting to be helped.
It is a great location in reference to the airport and the surroundings. They were eateries nearby and great places to take a walk if you're into that. The rooms were updated and very practical. They were also spacious and I love the options for connecting to the 42 inch TV. The bed was comfortable as well. The location is being developed and there is construction across the street which can be noisy.
The staff sucked and the hotel had all kinds of problems, will never stay there again!
The price was very affordable. The room size was very comfortable with: a bar, separate couch, desk area from the bed. Everything was clean, and by me traveling alone, I felt very safe even to outside and jog even though they had a fitness area. I wish there were a waffle or pancake maker (instead of pre-made pancakes). Breakfast was still ok though there were limited options, also being a Diabetic they should have had sugar free syrup, but at least breakfast was free which was nice.
Huge rooms. Very comfortable. Decent hotel style breakfast Great location for the airport but not the best location for visiting the area.
Rooms were big and clean Breakfast has quite some choices of food and was included with the room. Free wifi!!! Location was great not far from the Dulles airport We waited for a while for airport shuttle because they work with Sheraton, so pay attention to Sheraton airport shuttle when it comes so you don't wait forever...
I Just Love Everything About This Hotel!! Great Location, Friendly Front Desk, Clean Rooms, Complementary Breakfast & Good Value For Money!! They Should Open The Pool For Longer Period Of Time, Not Only 5 To 10!!
Nothing. The best I can say is it was dry and the snow was not in the room. Parking lot not plowed, very poor English spoken by staff, noisy families everywhere and my credit card # was used in a fraudulent transaction several days after my stay, at a facility very close to the hotel. I can only assume the # was stolen during my stay when i used the card at the hotel.
Für den Wert von unserem Zimmer, das war bei weitem das beste Hotel, in dem wir je übernachtet haben. Die Zimmer waren sehr schön und modern und das Hotel als ganzes war fantastisch. Das Personal war hilfsbereit und das im Preis inbegriffene Frühstück bot eine großartige Auswahl. Falls und wenn wir wieder in VA sind, ist das unsere Top Wahl!
The welcome cookie is a nice touch ...
Everything. By the way, the category, "Overall" should be 5 stars, not one star but I wasn't able to change it.
The bed was the most comfortable bed I've ever slept on. And there wasn't any tight bathtub to shower in, instead had a full walk in shower. No complimentary breakfast, even something small line bagels and fruit. The fan in the bathroom did not turn off and was very loud (especially with the bathroom's echo). It would have been nice for the shower to have a bench, which would have put it over the top.
After I got to the hotel with a mixed up reservation the staff were quite helpful and incredibly friendly. The place itself is well modeled with a Starbucks in the lobby and an outdoor fireplace! The location is close to several stores and a mall, and there's a shuttle service. There was an issue with my key card to get into the pool and a few of the doors leading into the hotel. They replaced the key card, though
Good price, nice staff and very good wifi for free Located far from the city life, more suited for employees of companies in the area.
Staff and transportation facilities TV Channels
cleanliness,prompt staff attention
It was very easy to get checked in and out. Bed and bedclothes were very clean and odor free. Bathroom was very well kept. Staff, what I saw of them were 100% friendly and professional, treated you like seldom seen family. All staff was in a good mood, 2 thumbs up! It wasn't the easiest access from the main highway, and signs to rt 7 were non-existant. For those of us who do not use a GPS, getting out was not intuitive. You're basically boxed in and need to make 270 degrees of turns to get out to the highway. Some "To Rt 7" signs at the intersections would have been helpful. I know I was not alone in that opinion, since the two cars ahead of me leaving were also obviously not aware how to leave.
Helpful, friendly, responsive staff Ideal location between Dulles Airport and Leesburg, VA Internet service verrrryy slow and poor TV service (staff indicated that upgrades were to be made soon)
Full hot buffet breakfast, beds were beyond comfortable, indoor pool was a huge hit with my oldest son. Location is great. Rooms were extremely clean. Decent size. Great hotel for families of all ages. Restaurant across the parking lot and you get a free appetizer when you show your room key! This was our first family vacation since we had our 3 month old and it couldn't have been better. We'll definitely be back!
Room was spacious and clean. Location was a pleasant surprise - a short walk from many restaurants and shops along a nature trail. Breakfast was delicious and filling - having "robust" coffee was a definite plus! Shower head couldn't be adjusted while under pressure. I had to turn off the shower, adjust the head, then turn the shower back on. The hotel lacked a whirlpool, which would have been nice after a long drive.
Large room with full kitchen and dishes. (Stove, full sized fridge, microwave, and dish washer) The staff was super friendly and helpful. Free breakfast until 9am every day (I never made it to breakfast so I can't review it). They also bake chocolate chip cookies every afternoon for guests. Every half hour there is a free shuttle to the airport where you can catch a bus to take you to the sites of DC if you don't want to drive downtown. Free wifi in all rooms and 2 computers in the lobby for guests to use.There is also a laundry room and they sell detergent and dryer sheets on site.
I liked the location, and the suite was very nice.
The staff, the location, and the hotel itself on a whole was amazing. Clean, and safe. I loved everything about this place.
Full kitchen with all the pots and pans you need. Pull out sofa was great for our 6 year old. The entire building was immaculate. The room was cozy, we used it as a quick stop for 2 nights on a road trip, didn't expect such a fantastic place! Only thing that would make this place perfect would be a pool. Otherwise, no complaints!!!
Rooms were small but clean and new, staff was very accomodating, allowing us to change reservations when our needs changed. Suites are clean and comfortable, breakfast had a wide variety. Grocery Store nearby was amazing with everything imaginable. Would definately stay here again. '
As a business traveler, I am away from hoem quite often. This beautiful new extended stay hotel made me feel right at home as soon as I walked in. The experience was like no other hotel I have ever been to.
This Hotel was great...exceed our expectations! The staff was friendly and the hotel was clean. Great time overall.
i thouroughly enjoyed my stay at this hotel. It was clean and comfortable, the staff was incredibly friendly and courteous, everything was in excellent condition. yummy breakfast. close to DC. across the street from a weagmans...although they'll do the grocery shopping for you for free if you'd prefer. They even did my dishes! I'd recomend this hotel to anyone!
Our travel plans included a trip into Washington DC to do some sightseeing. However, a major snowstorm closed down DC and the surrounding area and we were 'stranded' in our hotel from Sat - Tues. Couldn't think of a better hotel to be 'stranded in!' The staff was very friendly and the room was exceptional - very clean, roomy and comfortable! We would go out of our way to stay at this hotel again! Exceptional hotel and service!
I always get the high quality of service I expect from Residence Inn. The beds are great, the kitchen is convenient and the rooms are very clean. Love the morning breakfast selections. Great location!
We stayed with our 7 month old for 3 nights while I attended a conference up the road at another hotel. We had a studio suite which consisted of a kitchen with a full sized fridge, dishwasher and small stovetop, a living room and bedroom and full bath. We loved the room. The couch was a pullout but with our baby the room was a little tight so I can't imagine too many adults staying in it. Every night we were there (week nights only) dinner was served in addition to the free breakfast every morning. You also received 2 free drinks per adult a night, either beer (bud select) or wine. The shopping center it is attached to was very convenient to grab a meal or buy baby supplies. About a 10 minute drive away is a large mall with such restaurants as the Cheesecake Factory. It took us about 30 minutes in no traffic to get to the museums on the mall. The staff were very friendly and all knew our baby by the end of the stay! I think it's far too see the city but if you have to stay around ...
The shuttle to and from Dulles was a great plus and the drivers were excellent. The desk staff were very helpful. The kitchen staff were also very friendly and caring. The PCs allowed me to check email, but I could not get boarding passes from the printers.
We stayed there for 5 nights and like it very much. The room is smartly designed and very comfortable. We like the kitchinwith big frig and cooling area, big TV with turn base which can face bed or sofa or dining table. The decoration is warm and beautiful. Breakfast buffet has many cold and hot food, and it is different everyday. The hotel in located in the shopping center with supermarket, grocery store and restaurants. No extra parking fee. Service is also good.
Cleanliness. Expected a glass shower.
Excellent cleanliness, good environment and many more.
Just needed a room close to Reston Town Center for the Tour de Cure. Room was clean, quiet, well priced and plenty of room for my bike. Can't ask for much more than that.
Comfortable bed nice shower nice pool. A lot of tv channels had poor reception.
Very friendly great place too stay Did not have any problems
Safe, good area, clean and close to where I needed to be. parking was confusing but that is my only complaint. The drive to the Westin was hard to find and the parking was confusing at first, but after I did it a couple of times it was easier. The first time finding it was at night but all the signs are small or things were written on the pavement.
The restaurant staff - especially in the mornings -- is excellent. Maria and Megan, notably. These are terrific professionals The front desk staff could not manage a Hello or a smile if their lives depended on it. They were smug to a person. Unfriendly. Unhelpful. Unwelcoming. I travel frequently on business and stay in Hyatt's, Hilton's, W's, and Westin Hotels; nice places. I expect to at least receive courteous attention. This front desk team needs a lesson in civility. For that alone I will not likely be back and will stay at the Hyatt next time.
Clean rooms and friendly front desk staff. Very comfortable. No room service at all during our 3 night stay.
I called the hotel directly to ask about parking and Leeza was incredibly professional and accomodating! At check-in I discovered she made me VIP guest of the day. I have stayed in Westins countless times and I didnt even know they had this program! It made my day and I will definitely return to this hotel and other Westins