Comfortable, good facilities and clean. Internet was not free. Internet is too basic to not be included in the price nowadays.
Nice clean and modern
Location No food options at night. Our flight landed after midnight and we were told the kitchen was closed and there was no room service. All we were offered (initially) was junk food (candy, etc). After a few minutes of looking in vain for something healthy to eat in amongst all the junk food the desk clerk admitted actually there *might* be some chicken salads left in the kitchen and called someone to bring them out. Now, obviously I can never prove this but I'm convinced that they were keeping these meal aside for staff and that, presumably, leftover fresh food that expires at the end of the day (like salads) are given to staff. Anyway, that's the last time we'll be staying there.
The staff was highly helpful and very nice. The room was really clean and spacious, overall we had a great stay and would come back again.
Staff was very friendly & helpful. I requested a room away from elevators and it was granted. Also recieved a free 2pm check out. Loved the bathroom especially the Kolher square rainforest shower head. Tv signal keep going in& out so I had to use my tablet instead. But wifi is free on weekends so no worries :)
The hotel was beautiful and the rooms were modern and very clean. The staff wasn't attentive. I felt like we were being nickeled and dimed (We had to pay for breakfast and for internet)
Lobby is beautiful, the rooms clean and spacious. Front office staff was great at check in and bar staff was friendly and attentive.
Love the room it was clean and comfortable also the bathroom was so spaces and clean. The pool my kids loved it they where in from the time it open until is was closing time I must say we did enjoyed our self. Nothing not to like.
The room was well-appointed and nicely arranged, but the bathroom was exquisite, with a big walk-in shower that included a rainwater sprinkler and separate hand shower. The staff couldn't have been more pleasant and helpful. The Sunday buffet breakfast was reasonably priced, though the selection was fairly simple and routine. Wi-Fi wasn't visible in our room. Fortunately not critical for this stay but could be frustrating for a business traveler. The mattress needs to be replaced. No support and sagged toward the center.
The design and comfort of the room were great. The bathroom was outstanding - very nice change from most other hotels! The cost of the room was a great value. We would stay again at this hotel without hesitation. Our waitress in the Padella restaurant was terrible. We were there around 7:30pm on 9/7/15. She was very rude to me (husband) and addressed all of her comments and questions only to my wife, constantly finishing her sentences with "Ma'am" and looking only at my wife, not me. When we first sat down, her first sentence was "Can I get you drinks?". Before we had a chance to answer, she immediately said to be "Do you want to order the rib eye?". We did not even have our menus yet. I said nor did absolutely anything to cause her "men hater" attitude. It took forever for her to bring out the bill. When she finally did, she never returned to collect the credit card. We were by a window. During all of this time, I saw her spending a lot of time gossiping with someone at a particular table, as well as walking around cleaning up other tables and setting up place settings on tables. We ended up going to the bar to pay the bill. The bar tender was extremely nice. After paying the bill, we ordered two drinks to take up to the room. The bartender did an outstanding job in making the drinks.
The facilities overall were good. Parking was easy and a value the bar area was really nice. The hotel was quiet good value overall The response from the front desk about the safe and the bed in the room looked like someone had laid on the bed and when they had issue requested a room changed however they never got the room ready before I checked in
The room was clean and it was nice for the price. The staff were helpful and the experience was good overall. nothing that comes to mind really.
Staff and transportation facilities TV Channels
Full hot buffet breakfast, beds were beyond comfortable, indoor pool was a huge hit with my oldest son. Location is great. Rooms were extremely clean. Decent size. Great hotel for families of all ages. Restaurant across the parking lot and you get a free appetizer when you show your room key! This was our first family vacation since we had our 3 month old and it couldn't have been better. We'll definitely be back!
cleanliness,prompt staff attention
It was very easy to get checked in and out. Bed and bedclothes were very clean and odor free. Bathroom was very well kept. Staff, what I saw of them were 100% friendly and professional, treated you like seldom seen family. All staff was in a good mood, 2 thumbs up! It wasn't the easiest access from the main highway, and signs to rt 7 were non-existant. For those of us who do not use a GPS, getting out was not intuitive. You're basically boxed in and need to make 270 degrees of turns to get out to the highway. Some "To Rt 7" signs at the intersections would have been helpful. I know I was not alone in that opinion, since the two cars ahead of me leaving were also obviously not aware how to leave.
Room was spacious and clean. Location was a pleasant surprise - a short walk from many restaurants and shops along a nature trail. Breakfast was delicious and filling - having "robust" coffee was a definite plus! Shower head couldn't be adjusted while under pressure. I had to turn off the shower, adjust the head, then turn the shower back on. The hotel lacked a whirlpool, which would have been nice after a long drive.
Helpful, friendly, responsive staff Ideal location between Dulles Airport and Leesburg, VA Internet service verrrryy slow and poor TV service (staff indicated that upgrades were to be made soon)
Die Nähe zum Flugplatz, geräumiges Zimmer mit Fenstersofa
Im Hotel steht ein Fitnessraum mit einigen Geräten zur Verfügung. Das im Preis inbegriffene englische Frühstück stellte sich als Selbstbedienungsbuffet mit Papptellern und Pappbechern heraus, dessen Verpflegungsauswahl um 9 Uhr bereits stark eingeschränkt war.
Preis-/Leistungsverhältnis Shuttle-Bus zum Airport (pünktlich) nein
Das Frühstuck war f. USA Standards schon etwas besser als in anderen Häuser der selben Kette. Das Personal war überfordert als ich einen Anruf tätigen wollte und wissen wollte warum das Telefon aufs Zimmer nicht raus kommt (Leitung). Beim Auschecken wurde uns keine Rg. mitgegeben, da der Computer gerade mit updates beschäftig war. Sie wollten unsere E-Mail Adresse um uns eine Kopie zu senden, darauf warten wir noch !!
Die Frühstückszeit /bis 9.30 / könnte laenger dauern. Wir sind mit zwei Kindern um zwei Uhr in der Nacht eingetroffen.
Nähe zum Flughafen, Serviceleistungen (Flughafentaxi), zeitiges Frühstück, sauberes, großes Zimmer
Nähe zum Flughafen, ordentliches Frühstück, Shuttle-Transport zum Flughafen
Günstige Lage zum Flughafen und Shuttle-Service. Der Shuttle-Service klappt sogar, wenn man mit Metro und Bus zum Flughafen fährt, um sich dort aufnehmen zu lassen und zum Hotel bringen zu lassen. Frühstück. Und die Mitarbeiterin der Rezeption hatte keine Ahnung vom Personennahverkehr in Washington, wir wussten es zuletzt besser, was die Rezeption aber wissen sollte, damit man das außerhalb gelegene Hotel auch von Washington D.C. aus nach Rückgabe eines Leihautos preiswert wieder erreichen kann.
Gute Lage im Zentrum. Eigenes Shuttle zum Strand. Durch viele einheimische Gaeste mexikanische Atmosphaere. Wenn man nur am Strand und in der Naehe von Unterhaltungszentren sein moechte sollte man dieses Hotel nicht waehlen.
Das Personal war äußerst kompetent (das ist für amerikanische Verhältnisse eine Sensation), freundlich und hilfreich. Darüber hinaus wurde mir ein Tag nicht verrechnet, auf den das Hotel Anspruch gehabt hatte, weil ich im Rahmen der Vulkanprobleme vorzeitig abreisen musste. Das Zimmer war vermutlich ein ehemaliges Raucherzimmer und das war noch immer zu riechen.
Breakfast was nice. Also enjoyed the quietness. The gym is a joke.
Very quiet…clean rooms On Sunday morning, the breakfast area was a mess. Had to wipe our own table down with water and a napkin. The garbage was full…unable to put anymore trash in there. The quality of food was also poor….next time, Im going out for breakfast.
Very clean and comfortable room about 5 minutes from the airport. The decor was attractive and tasteful, and the free cookies were pretty good. Please note that that you should call the hotel when you land to request the airport shuttle van. The shuttle arrived very quickly, to and from the airport, however the driver was not sure about which airline was at which terminal, so be sure you know that information beforehand. I was told they charge a $20 fee for checking in early (before 3PM), which seems a bit harsh for an airport hotel with a 24 hr front desk. Also, I booked this room to rest during a layover after a long international flight and requested a wakeup call. The wakeup call didn't happen and I missed my next flight. (I also set an alarm on my phone that didn't go off, so it's my bad also.)
Nice new facilities and comfy bed. Breakfast was better than most. i asked for a view and had room 214, which has a "view" of a wall
Wir mochten das Personal an der Rezeption. Sehr aufmerksam und höflich. Das Zimmer war sauber und funktionierte für die paar Stunden, die wir dort waren (schlafen). Der Zimmerservice war recht teuer für das, was wir bekommen haben aber es war ein anständiges Essen. Der Shuttle vom Flughafen zum Hotel war etwas verwirrend, und schwierig zu finden. Stellen Sie sicher, dass Sie genau dort stehen, wo Sie abgeholt werden. Wir wurden nicht abgeholt und mussten mehr als eine Stunde auf das nächste Shuttle warten. Aber als es dann endlich ankamen, war es in Ordnung.
Very friendly great place too stay Did not have any problems
Excellent cleanliness, good environment and many more.
The restaurant staff - especially in the mornings -- is excellent. Maria and Megan, notably. These are terrific professionals The front desk staff could not manage a Hello or a smile if their lives depended on it. They were smug to a person. Unfriendly. Unhelpful. Unwelcoming. I travel frequently on business and stay in Hyatt's, Hilton's, W's, and Westin Hotels; nice places. I expect to at least receive courteous attention. This front desk team needs a lesson in civility. For that alone I will not likely be back and will stay at the Hyatt next time.
Comfortable bed nice shower nice pool. A lot of tv channels had poor reception.
Safe, good area, clean and close to where I needed to be. parking was confusing but that is my only complaint. The drive to the Westin was hard to find and the parking was confusing at first, but after I did it a couple of times it was easier. The first time finding it was at night but all the signs are small or things were written on the pavement.
Cleanliness. Expected a glass shower.
I called the hotel directly to ask about parking and Leeza was incredibly professional and accomodating! At check-in I discovered she made me VIP guest of the day. I have stayed in Westins countless times and I didnt even know they had this program! It made my day and I will definitely return to this hotel and other Westins
Just needed a room close to Reston Town Center for the Tour de Cure. Room was clean, quiet, well priced and plenty of room for my bike. Can't ask for much more than that.
Clean rooms and friendly front desk staff. Very comfortable. No room service at all during our 3 night stay.
Für den Wert von unserem Zimmer, das war bei weitem das beste Hotel, in dem wir je übernachtet haben. Die Zimmer waren sehr schön und modern und das Hotel als ganzes war fantastisch. Das Personal war hilfsbereit und das im Preis inbegriffene Frühstück bot eine großartige Auswahl. Falls und wenn wir wieder in VA sind, ist das unsere Top Wahl!
Fast check in, pillows Bad shower head, poorly designed floor in shower, poor cleaning in bathroom, very very loud AC unit, too much street noise, bed mediocre
It was close to family that we were visiting. It would have been nice if the room had been bigger.
well designed room could use a microwave
Well Designed Room. Lots of Space. Good Breakfast. For an extended stay more drawer space would have been nice.
The rooms are spacious-especially the one like ours with two with 2 double beds and a sleeper sofa. A whole family could share a room comfortably! Breakfast was adequate but cold-good variety!
I like the comfort of the rooms, good breakfast
Fantastic hot showers with lots of water pressure. Very soothing after a 900 mile drive and a wedding reception. Definately welcoming. Nice and quiet environment. Thank you staff!
Terrible flashing light on smoke detector in bedroom made sleep impossible. Heating unit didn't work and was terribly loud. Sympathetic blankets and tiny than bed pillows made it feel like Comfort Inn than a Hyatt. Would never ever return.
Staff was very friendly, helpful & welcoming! Room was very large & beds were extremely comfortable. Morning breakfast buffet was very good with many choices, even cooked to order egg station. Free airport shuttle - just call hotel when you arrive. A very nice feature was that the hotel shuttle will take you to restaurants, malls, etc. within a 5 mile radius. When you are ready to return simply call the hotel and the shuttle will pick you up. Very nice feature!!!
In der Nähe zum Flughafen. Der Shuttlebus fährt alle 30 min. Nichts. Angemessener Preis für eine Nacht als Zwischenstopp in Washington
Nähe zum Airport. Kostenloser ShuttleService zum Air&Space Museum und zum Airport. Geräumige Zimmer. Gutes&Günstiges Hotelrestaurant.
Sehr gutes Shuttleservice zum Airport und zum nahegelegenen Luft- und Raumfahrtmuseum.
The building was very clean, staff very kind. The location to the airport was great. I was a little disappointed with the pool. The picture on the website makes it appear as though there is a hot tub by the pool, which is not. I didn't read the information, so possibly it stated no hot tub, but the pictures made it look like there was one. The pool area was clean, but the room was terribly hot, while the pool water seemed pretty cool.
Nice, quiet hotel located near the airport. Nice and cheap. Breakfast is free but no bacon. Just walk to old country buffet I guess?
Staff were very hosipitable and shuttle service was excellent! Thank you all!
The staff had our rooms ready and allowed us to check in hours before official check in time. The rooms were clean and quiet, free breakfast, friendly staff and we took advantage of the workout room.
Hotel staff were friendly and helpful.
We stayed with our 7 month old for 3 nights while I attended a conference up the road at another hotel. We had a studio suite which consisted of a kitchen with a full sized fridge, dishwasher and small stovetop, a living room and bedroom and full bath. We loved the room. The couch was a pullout but with our baby the room was a little tight so I can't imagine too many adults staying in it. Every night we were there (week nights only) dinner was served in addition to the free breakfast every morning. You also received 2 free drinks per adult a night, either beer (bud select) or wine. The shopping center it is attached to was very convenient to grab a meal or buy baby supplies. About a 10 minute drive away is a large mall with such restaurants as the Cheesecake Factory. It took us about 30 minutes in no traffic to get to the museums on the mall. The staff were very friendly and all knew our baby by the end of the stay! I think it's far too see the city but if you have to stay around ...
As a business traveler, I am away from hoem quite often. This beautiful new extended stay hotel made me feel right at home as soon as I walked in. The experience was like no other hotel I have ever been to.
Rooms were small but clean and new, staff was very accomodating, allowing us to change reservations when our needs changed. Suites are clean and comfortable, breakfast had a wide variety. Grocery Store nearby was amazing with everything imaginable. Would definately stay here again. '
Our travel plans included a trip into Washington DC to do some sightseeing. However, a major snowstorm closed down DC and the surrounding area and we were 'stranded' in our hotel from Sat - Tues. Couldn't think of a better hotel to be 'stranded in!' The staff was very friendly and the room was exceptional - very clean, roomy and comfortable! We would go out of our way to stay at this hotel again! Exceptional hotel and service!
The shuttle to and from Dulles was a great plus and the drivers were excellent. The desk staff were very helpful. The kitchen staff were also very friendly and caring. The PCs allowed me to check email, but I could not get boarding passes from the printers.
i thouroughly enjoyed my stay at this hotel. It was clean and comfortable, the staff was incredibly friendly and courteous, everything was in excellent condition. yummy breakfast. close to DC. across the street from a weagmans...although they'll do the grocery shopping for you for free if you'd prefer. They even did my dishes! I'd recomend this hotel to anyone!
We stayed there for 5 nights and like it very much. The room is smartly designed and very comfortable. We like the kitchinwith big frig and cooling area, big TV with turn base which can face bed or sofa or dining table. The decoration is warm and beautiful. Breakfast buffet has many cold and hot food, and it is different everyday. The hotel in located in the shopping center with supermarket, grocery store and restaurants. No extra parking fee. Service is also good.
This Hotel was great...exceed our expectations! The staff was friendly and the hotel was clean. Great time overall.
I always get the high quality of service I expect from Residence Inn. The beds are great, the kitchen is convenient and the rooms are very clean. Love the morning breakfast selections. Great location!
The price was very affordable. The room size was very comfortable with: a bar, separate couch, desk area from the bed. Everything was clean, and by me traveling alone, I felt very safe even to outside and jog even though they had a fitness area. I wish there were a waffle or pancake maker (instead of pre-made pancakes). Breakfast was still ok though there were limited options, also being a Diabetic they should have had sugar free syrup, but at least breakfast was free which was nice.
Customer service. International guests have hard time coping with U.S culture.
cleanliness, breakfast and large room I asked for conjoin rooms on the day I reserve / bought our reservation, 1 month prior. I keept calling them direct, about 4 times in a month, to make sure I would get a conjoin room as asked. Hyatt had on my reservation that I wanted / needed conjoin room, but when I got at the hotel they were unable to get me conjoin room because I bought my rooms at Kayak with discount rate.
Huge rooms. Very comfortable. Decent hotel style breakfast Great location for the airport but not the best location for visiting the area.
Proximity to Dulles Int'l Airport Free shuttle to airport beginning at 5 a.m. No amenities - I needed Tylenol/Ibuprofen badly, and there was no small shop or convenience store in the hotel. Coffee and breakfast not available until 6 a.m. Bare-bones Front desk had sign stating that their representative was out delivering something, and he was out front smoking a cigarette, peering through the window at those who were waiting to be helped.
It is a great location in reference to the airport and the surroundings. They were eateries nearby and great places to take a walk if you're into that. The rooms were updated and very practical. They were also spacious and I love the options for connecting to the 42 inch TV. The bed was comfortable as well. The location is being developed and there is construction across the street which can be noisy.
The hot breakfast was great. The room was very clean and spacious. The pool was closed the first day we were there. The shower pressure is very weak.
Rooms were big and clean Breakfast has quite some choices of food and was included with the room. Free wifi!!! Location was great not far from the Dulles airport We waited for a while for airport shuttle because they work with Sheraton, so pay attention to Sheraton airport shuttle when it comes so you don't wait forever...
Nothing. The best I can say is it was dry and the snow was not in the room. Parking lot not plowed, very poor English spoken by staff, noisy families everywhere and my credit card # was used in a fraudulent transaction several days after my stay, at a facility very close to the hotel. I can only assume the # was stolen during my stay when i used the card at the hotel.
I Just Love Everything About This Hotel!! Great Location, Friendly Front Desk, Clean Rooms, Complementary Breakfast & Good Value For Money!! They Should Open The Pool For Longer Period Of Time, Not Only 5 To 10!!
Clean. Good free hot breakfast Pool was closed in evening on weekday. Not a big deal. Very nice place nonetheless
location, location, location! Ideally located in the Reston Town Center with shopping, dining and entertainment a short walk away. Convenient parking. Room had a tremendous view of the fountain and lighted trees lining the walkway.
When checking in the staff was very friendly and helpful. Nothing there blew my mind, but it was a very nice stay. While the price was a little much, it was a reasonable value, although not a great one.
das hotel liegt ruhig an der haupstraße durch herndon in fußläufiger entfernung zu läden, restaurants, shopping center. die zimmerreservierung durch booking com. war im hotel nicht bekannt und es mußte nachverhandelt werden. Letztendlich blieb es beim booking.com preis. außerdem mußte der airport transfer am flughafen telefonisch angefordert werden, 30 min wartezeit.
gute Lage zum Flughafen