Positiv:: Stayed there because our children were at camp about 10 minutes away
Negativ:: Completely unsatisfied!!! As a Marriott Gold Elite member we usually feel very welcome. This hotel, all the way up to the GM Joe, refused to honor the benefits of Gold Status after both the National Customer Center Rep for Marriott and the Executive Mr Marriott customer service assistance line contacted them directly on my part. Again, did not request anything unusual except the benefits that are offered as a GOLD member. The hotel staff went out of their way to make us feel very UNWELCOMED! We have stayed at the Holiday Inn Express in town before which would be a much better place to book. I absolutely DO NOT RECOMMEND this hotel as the staff all the way to the GM feel they are above Corporate policy.
Positiv:: Good hotel with swimming pool and gym, a short walk from town centre eateries.
Negativ:: Freight train noise overnight (whole town must suffer from this).
Positiv:: very friendly and professional staff
Positiv:: The bed and pillows extremely comfy! Modern decor, very clean and pleasing
Negativ:: Nothing. It was perfect!
Positiv:: Great staff, clean rooms, perfect location.
Negativ:: Have stayed here 3 times, and this time breakfast was not even close to what we were served before and was one of the main reasons for staying there. It could be a deal breaker of stating there again.
Positiv:: This was a useful stopping point on a road trip around Northern California. The swimming pool and gym were an added bonus. The beds were extremely comfortable and the room and bathroom very spacious...
Negativ:: The breakfast was a bit disappointing as it was a standard business hotel breakfast with paper plates.
Positiv:: the room was clean
Negativ:: Overpriced compared to other pl aces we stayed
Positiv:: Beds comfortable. Good location. Nice staff.
Negativ:: Weird light bulbs by the bed. Bottom half of each bulb was treated so that no light was emitted except from top of bulb. No way to read in bed. Staff got us some other light bulbs, but strange corporate decision on lights. Also air conditioner was making strangled sounds during our stay.
Negativ:: The service was the worst I have ever experienced in all my traveling. The general manager made no excuses for being off site at a baseball game while the one person working the front desk who lacked ...
Positiv:: everything! and i will be staying again.
Positiv:: Great hotel. I little way from the freeway, but close enough to access. Very nice staff.
Positiv:: great location, friendly staff
Negativ:: The price, could hear people talking in the hall and other rooms doors opening and closing all night.
Positiv:: The bed was amazing!! The best bed ever slept on!The bathroom had an amazing makeup light on the mirror. Room had tall ceilings which were rare on a 1st floor room.
Negativ:: Price was a little high. But the room was well worth it.
Positiv:: Location and cleanliness
Positiv:: Bedding was so comfy. Good size room.
Negativ:: more lighting in the area where the breakfast was served. Would like it to be more 'happy' seemed a little bland.
Positiv:: Location, room, bed and breakfast
Negativ:: Wifi was very weak to nonexistent
Positiv:: Good location. Easy to get to Highway.
Positiv:: The shower head has great pressure. The bed was comfortable and the pillows great. Breakfast was good
Positiv:: Location, price, friendly staff.
Negativ:: Your shower head.
Negativ:: Really, is this the best modern hotels/motels can do to feed people in the morning? I appreciate there's one person making and cleaning up all the food, but make something nutritious, not ...
Positiv:: Very nice room and excellent hot breakfast.
Positiv:: Best scrambled hotel eggs I have ever eaten. Light and fluffy and just awesome.
Negativ:: absolutely nothing.
Negativ:: The room was to close to utility room woke us up from 3 a.m. on .. very unlikely to stay at a Hilton
Positiv:: Great breakfast
Negativ:: Renovation was taking place. Not mentioned in the reservation.
Negativ:: I stayed two nights. After the firs night I left the hotel at 8 and returned at 3:30pm from a busy work day. I told them and they promised it would be done in 1/2 hour. I left the hotel after one ...
Positiv:: The cleanliness and comfort was great!! Pool was perfect too.
Negativ:: The walls are super thin, could hear neighbors snoring all night.
Positiv:: Large rooms, tastefully fitted, quality furnishings. Convenient to local visitors centre, museums and eating places.
Negativ:: Rooms should have bottled water on arrival. The passing trains have very loud hooters, ask for rooms away from the track.
Positiv:: It was a good variety.
Negativ:: The young girl at front desk was very nice. The older lady was not very friendly.
Negativ:: No pet allow
Positiv:: The manager was awesome, she went out of her way to make our stay perfect. I would recommend this hotel to all Harley Riders as a great Tehachapi stop.
Positiv:: The staff always had a smile and were ready to help. I needed a tv remote, mentioned it on my way out to dinner. When I returned, she had it in hand before I got to the desk. The hotel is peaceful and...
Negativ:: There are trains going through the town, but I happen to like the sound. So I guess this is not a big negative!
Positiv:: Friendly, helpful staff. Breakfast a little different each morning.
Negativ:: Water temperature in the shower a little variable, not sure how you can avoid that. Not sure if the Green Hotel towel thing is actually happening? All our towels seemed to be replaced each day.
Positiv:: Good bed.
Negativ:: Wifi problems.
Positiv:: Bed was comfortable. Shower pressure good.
Negativ:: Trouble with wifi.
Positiv:: Für die Durchreise ist das Hotel ideal. Zimmer sind sauber und gemütlich. Das Frühstücksbuffet ist ebenfalls gut. Die Poolanlage ist tiptop.
Positiv:: Convenient, lady at front desk Vee pleasant.
Negativ:: Not clean. Couldn't/wouldn't sit on chairs and not swept well. Although most important to me bed was clean comfortable & well made.
Positiv:: Nothing we can think of.
Negativ:: Certainly wont stay there again.
Negativ:: Scary, area, hotel and not happy staff.
Positiv:: Easy to find. Close to restaurants and shopping. My daughter loved all the Pokémon stops. Beautiful little mountain town with great trees. Walked almost everywhere.
Negativ:: Can't think of anything.
Negativ:: The mattresses were very firm and thin. The linens were wrinkled including the bed skirt. We were in a corner room with the stairs directly outside our door.
Positiv:: The room did not have carpet. I like this because I feel comfortable not wearing shoes. It felt very clean. They had a compact refrigerator in the room which was a nice size. The bed was good as ...
Negativ:: 1 staff member was extremely rude. I asked if we were registered at this Best Western (there was another BW next door) and she said NO. I said is this Black Mountain? she said this is BW Mountain. ...
Positiv:: comfortable bed, clean bathroom
Positiv:: I enjoyed the privacy and how the staff actually followed through when I needed extra assistance. The staff didn't bother me at all and I wasn't rudely pressured to check out or wasn't ...
Negativ:: My room wasn't exactly ready on time and the issue with the battery in the smoke alarm.
Positiv:: Perfect stop on our way to Las Vegas from Yosemite! Nice rooms and an awesome pool! :)
Negativ:: The staff could have been a bit friendlier
Negativ:: lots of used cans around the room that we had.
Positiv:: That I wasn't afraid to walk barefoot in the room, and that it was clean enough that I could let my 15 month old daughter run around the room playing.
Negativ:: The parking was a little awkward, but nothing to complain about at all...so I didn't lol.
Negativ:: I did not realize there were two Best Westerns right next to each other. One nice and modern and then this place with outside facing doors, terribly slow wifi and musty smelling carpet. With my allergies the mold kept me awake all night. Couldn't breath.
Negativ:: Reserved 'deluxe queen room with 2 queen beds'; none of rooms have queen beds, only doubles,. Poor WiFi service. Same breakfast items every day. Manager told us we needed to check out ...
Positiv:: access was easy to get to, right off highway
Negativ:: No A/C in common areas, breakfast area temperature was very warm and uncomfortable. Had some small ants in room, not a lot but enough to be noticed
Negativ:: Breakfast terrible, hallways need to be cleaned and grounds need upgrading. Get a pet area instead of just out entrance and exit doors.
Positiv:: Great selection at breakfast
Negativ:: Wi-Fi did not work in room had to go to lobby
Positiv:: Location was good - outside the town but close enough for a short drive in. Despite proximity to railway and main roads, the room was quiet (except for the fridge, which sounded like a 747 coming in ...
Negativ:: No kettle - just a coffee machine that made one cup at a time and was supplied with only two coffee-bags. Staff weren't particularly helpful (for example, didn't mention how/where to get ...
Positiv:: Past experiences staying at this hotel which are a nice memory of what this place use to be.
Negativ:: Now a days this place is really run down. Won't be staying here any more. The pool was freezing, the jacuzzi was fenced in not working (would have been nice to know that, considering their ...
Positiv:: Room was clean Didn't partake of the breakfast Employees were nice
Negativ:: Front desk clerk was folding towels at a table by the front desk when we walked in Ice machines on both floors were broken Owner /mgr was disciplining an employee at the front desk within ear shot...
Negativ:: Es wurde uns mitgeteilt, dass das Frühstück bis 10:30 Uhr geht. Wir kamen um 09:15 und da war das Personal gerade dabei das Buffet abzuräumen. Auf unsere Frage, ob das Frühstück schon bis 10:30 Uhr ...
Positiv:: War ein Durchreisemotel. Dafür war es in Ordnung, sonst ist da tote Hose.
Negativ:: War sehr hellhörig.
Positiv:: Convenient to the highway off ramp. Excellent free breakfast.
Negativ:: No password required for free wifi, making it very insecure.
Positiv:: Breakfast was good. Staff was helpful.
Negativ:: First off, the refrigerator, microwave, and clock radio were unplugged. Pool and jacuzzi not operable even though they advertise them. Room was sparse, but acceptable with the exception of lots of dust on the air conditioner unit and the head board.
Positiv:: Small motel. Air conditioning works well. Future outdated. Mattresses need replacement but not overpriced.
Negativ:: Needs landscaping. Landscaping makes facility look abandoned.
Negativ:: Everything is old and in poor condition fawcett didn't even have cold water side . t.v not working.
Positiv:: Low budget motel. But a great value.
Positiv:: Basically, a 'roof over our heads' was better than nothing. I'd recommend this location ONLY for travelers as a quick stop to rest and then get back on the road as quick as possible. ...
Negativ:: Wouldn't recommend due to lack of cleanliness, security, adequate facilities, comfort. Location was in the back part of a nice quaint town; a few good places to eat.
Negativ:: Schmutzig, nur kaltes Wasser (erst morgens warm - aber nur am Waschbecken nicht in der Dusche), Toilettenspülung funktionierte nicht usw. NICHT zum wohlfühlen!!! Ich würde nächstes mal lieber im ...
Positiv:: Near a very cute center of town. Newly painted, but still 'rustic'.
Negativ:: Couldn't understand foreign management. Sheets didn't fit bed, so slid around, garden furniture in dangerous decline, minimal power outlets. Has appearence of absentee owner. $10-$15 too ...
Positiv:: Motel, so parked motorcycle right outside of room.
Negativ:: Bed was marginal; bedding was poor. Smelled a bit. Soap was size of credit card(thin). Kind of humorous. Not much choice(of anything) in this town.
Positiv:: Not much
Negativ:: They rented the room to someone who unlocked the door. Thankfully I had chained it. Very scary
Positiv:: Decent king size bed & TV
Negativ:: Fridge open & not plugged in, no hangers in closet, floor needed vacuuming, no security lock, no coffee maker,
Positiv:: Water was hot. Good location.
Negativ:: Dirty room. Dirty bed. Wife was bit by spider half the size of Godzilla.
Positiv:: The Ranchotel is not faux-retro; it's the real deal. Everything works (newer plumbing, plus refrig and microwave), but every piece of furniture that could be re-used, was. The staff (a couple) was very friendly and helpful. Just far enough from "town" to be quieter (but you can only do so much with regular BNSF trains pulling through). Close enough to walk. Very good value.
Positiv:: vielfältiges Restaurantangebot in der Nähe
Negativ:: Für amerikanische Verhältnisse eher kleine Betten. Schalldichte eher gering: man hört den Fernseher von Nebenan und unter der Türe scheint das Licht durch.
Positiv:: The room was not clean, there were no amenities not even enough towels for two people. No ice machine, iron, coffee maker ect. The bed was terrible, pillows wre filthy, TV had a loud hum on many of the chanels, there was no guide. Terrible place to stay not worth the money, should be taken off the list.
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