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The place was clean. The staff was very helpful and friendly. The location is great if you enjoy the inland waterway. Nearly all the rooms have a great view of the waterway and the pool. The grounds are well kept and the place was quiet. The pillows are bricks and the beds a quite firm (bring your own pillow). The free breakfast and coffee need some work.
There are cute touches every where. The staff was very nice. Muffin in the morning was great. Water front. Simple, clean, affordable, and just what I needed. nothing
I thought the breakfast was weak, for the money paid. But the staff are attentive and professional, friendly! The hotel is attractive, the beds are comfortable enough, the cleaners are very good. It does not have any kind of real gathering place. It's a true "Inn" and not a hotel.
Pool area Gym was small for such a lux hotel
The room was well-appointed and bed was very comfortable. It took me getting angry with hotel management to get basic necessities replenished including soap, shampoo, tea, and towels. My husband actually had to dry off with a hand towel at one point. And in an attempt to rectify the situation managemebt delivered a martini tray, including a full-sized bottle of vodka, at 9:30pm on the Sunday night before our checkout. As I'm not a raging alcoholic and was originally requesting things like camomile tea, this gesture struck me as odd and misplaced. There were other little things which occurred throughout our stay, and individually these things would have been negligible. It was the combination, however, which made for an overall negative & frankly unpleasant experience. At a $300 price point, providing the basics is an absolute necessity, but going above and beyond the basics is an expectation. I very rightfully held this hotel to a standard higher than the average budget motel and not only did they not deliver, they fell far below.
Very clean and quiet Nice location Paying $14 to self park in a free garage
Had to cancel due to hurricane. They charged us for one night and wouldn't budge on the policy! Unwilling to negotiate or work with us on policy due to hurricane.
Beautiful clean and great location overall it was a great stay but there was one minor thing that left a negative impact The airconditioner had some issue it was very loud all night. It was very hard to sleep as the air would roar every 30 seconds there was obviously some mechanical issue as an interior architect I know this is not normal. We woke up every hour thoughtout the night making our stay a horrible experience. Beside this it was a great stay.
New facility, nice rooms, cafes, views Need a more professional greeting staff at front desk. Was nice but different.
Breakfast Bathroom was filthy. Still waiting for the manager to contact me about the bathroom being nasty. this happen 8 days ago.
The space was nice, as an all suites property, the room was a decent size for more than an overnight stay, Numerous maintenance issues were obvious and inconvenient. AC ran continuously without changing the temperature, and intake vent condensed water and dripped constantly into the living space in front of the changing area and bathroom. Several electrical outlets did not function making plugging any accessories in a real chore.
The staff was helpful, breakfast was good, room was comfortable, our stay was rather short but we feel absolutely satisfied with what we got for our money. There was initially a problem with overcharging against the booking.com prices, but that was resolved before we came, and later some 2 amounts were pre-authorized on my card account within the first couple hours of our stay at the hotel without explanation.
The mattress was awesome. I will look for tempupedic mattresses in the future! The lobby was pretty except the staff was using 2x4 wood risers for their keyboards painted black. They were worn so paint was missing in places. It was a huge contrast to the lobby. Made me wonder "what else is behind the scenes"? The shower ceiling was so low that none of the steam escaped. Had to shower with the shower door open! Sink was also low -mid thigh. Poorly done remodel. Very musty smell in room. Boring decor in room.
Very nice big room, well furbished and modern. Awful location, close to the highway and a major crossroad. Level of noise in the room was quite high even well isolated.
Nice location, cookies, nice staff Ants all over room and laying on my side of the bed was difficult since it's concave in the middle of the bed
They did not have a room for our family when we checked in at 9pm. Finally found a room but not the suite I paid for. Room had 1 king bed for my family of four (4)! A/C didn't work. Had to call maintenance (now 11pm and we're exhausted). Ants on the carpet when we woke up next morning. Checked out next morning eventhough I prepaid for 4 nights stay. The hotel is run-down and nothing at all like the photos on web. I will never stay at a doubletree hotel.
The bedding was dirty and the front desk charged me two extra nights in error
the suites were very nice and the pool area was well maintained. There was always a pool atendant about bringing u fresh towels.
Fabulous location for all our needs.
The private balcony. The bed was comfortable. I felt like it could've been cleaner.
Rooms were clean and great hospitality I didn't like my truck getting broke into. We had to find a differnt hotel to stay at. I wont ever stay at this location agian.
Gutes Frühstück, schöner Pool
Sehr sehr netter Service, schöne große hübsch eingerichtete Zimmer. Für amerikanische Verhältnisse gab es sehr gutes Früstück!! Bestes Preis-Leistungsverhältnis unserer ganzen USA-Rundreise!!
Die Leichtigkeit zu buchen
It is the perfect get away hotel if you wanna be close to home but yet away, I
swimming in nice two outdoor pools ,relaxation at ocean beach
The staff was excellent, courteous, helpful....they went above and beyond to make sure we were comfortable. Excellent restaurant. Perfect location. Would return in a hear beat!
The room was comfortable and had a nice view. The menu at the restaurant is a little dated and, therefore, limited. Check in was oddly laborious, so was reaching the concierge on the phone. The toilet did not work and the plumber arrived at 11 pm to fix it but fix it he did.
Everything Liked it all
Brand new everything. I love the area. This Hotel smells fresh, everything neat and clean, They did a great job on this place.
Overall the stay was relaxing staff very friendly and helpful I had a late checkout due to late flight departure. Beds very comfortable. Nice view lakeside room. Had a late airline departure notified front desk went for lunch returned room key didn't work staff cleared it up TV remote didn't work properly probably just needed batteries...
Staff was great. Pool area. Location. No Transportation to the mall or nearby shops
Location. Near the wedding I was attending The roach in my room!!!!!!!!
Lovely room, very comfortable and clean. Staff were very welcoming, friendly and helpful.
When we arrived we had been upgraded. Very nice surprise. No
Staff was friendly and room was clean but the facilities are not well maintained The entrance, hallways and elevator wreaked of old stale cigarette smoke smell. It was so strong it made me physically nauseous. We also had to park next to a truck with people living out of it in the parking lot. Lastly, noticed when walking by one night that the pool was filled with teenagers at 10pm. It didn't disturb us in our room but thought it was odd.
Friendly staff, pets welcome, large clean room, great breakfast included
Staff was great. I booked a double double room on kayak and the photos showed a suite of the room I though I was booking.....very misleading! When we got here we were given a single double for two men. Then I was over charged for the first night. You need to be honest.
Friendly staff Smelly bathroom
The beds were so hard my wife and I couldn't get any rest. With what sleep wedid get, we woke up with neck and back pain. We loved the spa, it sure helped with our pains. I would stay there again IF they change the mattresses; and there were no refrigerators; terrible when you wish to cool your drinks. I am 55 years old and my wife is 44.
Clean, comfortable, Starbucks right outside the building. The ad was not clear that the room was only a single double bed. The hotel was kind enough (and had the space) to fix that problem at the same price, but the ad should be more clear.
Hotel was nice. Staff was friendly after we checked in... We came in for a engagement party. My sister, the mother of the groom to be, booked and paid for the room. When we went to check in they said they needed her credit card and ID in person. First off why didn't anyone or the website say that the card holder needed to be there. Second off if this was a business trip and I didn't have the company credit card, would I not be allowed to stay? My sister had to leave her sons engagement party and drive to the hotel. 30mins each way. While we could not check in and get ready till she arrived.... This was super inconveniencing, and very unaccommodating. I would have used my own bank debt or credit cards if I didn't just have a security breach with my accounts. I felt really bad for my sister and the hotel was super unreasonable to work with any solution I tried to come up with.
Everything was easy. From booking at the last minute to the easy of checking in late to late check out. Room was clean and ready. Caffee was on late.would use them and Kayak again.
The breakfast was quite good, a nice start to the day, I would stay here again in spite of the maintenance difficulties, Our taps were leaking and we had to have maintenance come in twice but eventually the problem was solved. The carpet was soaked for days and at one point we had to bail 5 baskets of water out of the sink before it drained,
Good location Internet did not work loacstipn
Went for a long weekend villa was beautiful. right on beach. Would recommend.
Great room. Great location. Better than the reviews. We had a wonderful stay in a large, comfortable and clean room. Nope
The workers were very pleasant!
Everything was brand new, Service was wonderful. Took longer than expected to check in. Check in time is 3pm we got to our room at 4:25pm. They accommodated us so we could change and enjoy the pool. Fortunately it was a sunny day. When we got to our room we were not disappointed. Gorgeous 2 BR condo and plenty of room for a family of 5. Large balcony, 20th floor with a view of the ocean, waterway and all the way down the coast. Only stayed for a weekend, but wished it was at least a week. Pool, Hottubs, & kids facilities were awesome. Right on the beach with Chairs and umbrellas you don't have to pay for. The marketplace needs a little more inventory, but a Publix is right down the road. I hope to go here again in the near future and stay longer. One more thing...No time share pressure
Right on the beach, staff friendly and helpful. Family atmosphere.
very good breakfast very good coffee and late evening meal m/t and clean I would like to have more outside patio chair and tables the garden area is beautiful to sit at day or night
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This guest did not leave comments about this hotel.
The hotel is located within a lovely shopping plaza that offers a variety of dining options after a day at the beach and/or visiting nearby relatives. The cleanliness throughout the building was superb and the employees helpful and friendly. If you are looking for a place with a lovely pool area to relax and enjoy the sun this is not the place. We are beach people so this did not matter to us.
Stay 2 nights on business. Very pleased with hotel, breakfast, rate. My business was in Palm Beach Gardens. This hotel was just off the highway, just 8 minutes away. Very nice hotel, way cheaper than Palm Beach Gardens hotels.
Very friendly and helpful staff both the manager and the front desk. Shower did not work properly. However the manager personally made a temporary fix until maintenance was able to repair it.