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Friendly Staff -No Iron or Ironing board in room -Pillows were old and lumpy -Mattress was hard -Holes in the bath tub -Vending machines out of order
The room smelled funky and there were flies. My friend hates flies. She kept screaming. It took me forever to kill them all so she would stop screaming.
The bed was comfy but old. A.C. unit was old and not working properly. They also put me in a smoking area which I didn't request and they also put me in a full size single bed when I paid extra when I booked online for a double standard room since I had my grown son traveling with me. Room decor was old and smelly. I will never use this site again.
It was conveniently located. Great area. Pool was
Great price, clean, AC/heat didn't have label, couple of bulbs out, tub/shower needs updating,
Staff were great, very helpful Moldy air conditioner, lights in room were not working, toilet plugged if you didn't flush a specific way, towels were old and worn out
Leaving the dame place The room was nothing like the pictures. It seem that we had the worst room ever. The dame bathroom toilet did not even flush right. And the clerk said it was the best room. I like to see the worst room. And their breakfeast suck as well. I have to say one thing the maids were very nice and helpful.
The staff was outstandingly gracious. The spa was wonderfull,n and the staff excellent. Ww would rate the food as mediocre. In particular, our $500 bill for 4 at The Edge Steakhouse was out of line for the quality of the dinner. The service matched. Upon returning to our room at 3 PM it has not been made up. Disappointing.
All the individuals who work there we're fantastic! From the valet to front desk to the steakhouse restaurant! I was able to get a really good deal on one of the hotel.com websites, otherwise I would not have been able to stay at the Ritz! My friends and I were treated like royality...a huge shout out especially to Steven!!!! He is at the steakhouse restaurant and was PERFECT!!!! Thank you. Everything was perfect!
Love the resort itself and the staff Didn't like the bed, too aoft
Nice property, clean The in-room dining and restaurant food was not good and I don't recommend. Also, the coffee machine in the room didn't work. The bathroom design not well thought out ... there was only one hook to hang towels.
The room was nice and clean We had plumbing issues, the toilet had a slow flow, the bathroom sink and the shower would get clogged every 2 seconds. I found it very annoying because a great hotel like Renaissance, should troubleshoot every room before booking cuz it's not the customers responsibility to worry about major things like this.
Location is downtown, near all attractions Come on man! It's Palm Springs, it's a hundred and ten in the shade and your room ACs do not work...unacceptable! Six hours to get a tech to the room to tell me the condenser is inop...is that why the room is hot? Duh.
This was my first time staying at the Renaissance. What can I say besides WOW!! It was 3 blocks away from the main strip. Everything was great! Beautiful pool, lovely room. They even have a FREE shuttle that took us to a local pub and back. Will be coming back A LOT.
Bed is comfortable, big pool Can hear everything in the hallways and need more attentive pool staff
The hotel has a luxiourious ambiance. The facility needs to provide its guests with fresh towels daily. The parking should be free to all guests.
It is confusing having customer ratings showing as you bid on hotels. I thought I was booking a 4 star hotel but hat was just the customer rating that was showing. Once I paid I realized it's a 3.5. I would have crept looking at that price. Thanks
Very nice Lobby area, pool area and food, room, bed. Staff were very pleasant Shortage of pool-area cleanup and horrible shortage of towels. No available loungers, but I'm guessing over half had been abandoned.
location and amenities nothing
Kids in the adult pool
Not enough self parking. Reckless driving through parking lot.
Well appointed Comfortable Clean Great pool area Very friendly, courteous and accommodating staff Not luxurious, but quite nice Parking was very lacking especially in the self-park area. We came home from a late night at the casino and there was literally no where whatsoever to park. Not in self-park or in valet park. We had to leave our car in the fire lane of the reception drive through area and leave the keys with the front desk so that they could move it if necessary. The valets moved it in the morning and we were not charged for valet parking which was thanks to the great staff.
The best kind bed I have ever slept on. What kinds of comforter do you guys use!?
Splashtopia There were several entrances to access the pool area although you could not get towels at most of the entrances and had to walk a good distance to get towels. That was not convenient.
My favorite resort and retreat.
The hotel has an excellent staff. Cindy, our cabana attendant was awesome. She would check on us regularly, brought us multiple buckets of ice (without us asking), and was very sweet to the kids. I think every staff interaction I had was wonderful. The hotel is really geared towards families and they have a ton of activities for kids in addition to Splashtopia. The restaurant on site, Blu Ember, is wonderful. They had deals going on during our stay where the kids would eat free and there were a lot of options for the kids both at breakfast and dinner. The walls are thin and we could hear everything that was being said next to us. The families next to us were not being particularly loud, it's just that the walls are paper thin. Our bathroom had ants, which is not that big of a deal, but made me feel like maybe things weren't that clean. There are no elevators to reach the second floor. This is not a problem. We prefer to take the stairs. However, the building we stayed in (#24) had uneven stairs. So the first step was huge and then all the rest of the stairs would be the same size and then the last stair would be larger again. Both my sons fell the first time because they were not expecting such a large step. If you have little ones I would recommend getting a first floor room, however, with the walls being so thin = noise issue, I don't know if you want someone above you.
The customer service was top notch!
Very clean Bathroom doors-- check in time till 4:00
Loved our room and bedding. The view was of the golf course. Room was quiet and very pleasant. The water park was unbelievably packed ... just too many people in the area but all in all it was well managed ...
Very poor service poolside! Asked 3-4 staff to order food. Waiters kept on telling me that they would come back to take my order.
Fun pool! Great family hotel.
Bathrooms are finished with cheap fixtures, AC very loud, walls are thin and e could hear kids next door crying till 12:30.
sehr kleines Zimmer, das Bad hätte etwas sauberer sein können
Die Zimmer sind modern und geschmackvoll eingerichtet. Zu dem eigentlichen Zimmerpreis, der einem passenden Preis-/Leistungsverhältnis entspricht, wird eine Servicegebühr von 20 US$/Nacht erhoben. Dafür kann man Swimmingpool und Fahrräder benutzen. Die Gebühr ist auch bei zu entrichten, wenn kein Service in Anspruch genommen wird. Der Weg zu den Restaurants und Shoppinggelegenheiten ist zu Fuß nicht gut zu erreichen.
Swimming pool Laute Klimaanlage
Schönes Hotel mit Charme und relativ grossem Pool
Alles nötige vorhanden, sauber und ein sehr gutes Preisleistungsverhältnis. Nein alles in Ordnung.
Dieses Hotell hat saubere, grosse Zimmer und hat eine nette kleine Poollandschaft. Die Mitarbeiter waren sehr zu vorkommend. Der Preis war unschlagbar.
Ordentlich ausgestattetes Motel - gutes Preis-/Leistungsverhältnis Zimmerbeleuchtung spärlich - etwas verwohnt.
Mir hat es gefallen, es ist ein haustierfreundliches Hotel mit einem schönen Pool. Das Personal war freundlich und Platz für meine Familie Die Sauberkeit der Anlage könnte besser sein. Ein Gast wurde krank in der Rasenfläche und es wurde nie richtig gereinigt.
Einfach Überwältigend wenn man dort ankommt. Alles sehr schön eingerichtet und sehr sauber, mit schöner Poolanlage, freundlichem Personal und schönen Zimmern Die Betten waren viel zu weich
Sauberes Zimmer mit guter Einrichtung. Grosser und sauberer Pool mit genügend Platz zum relaxen. Leider war das Restaurant nicht in Betrieb.
Sehr schmutziges Schwimmbad
Tiki Ambiente und die Atmosphäre sind klasse. Freundliches Personal. Die Zimmer müssten renoviert werden.
sauberes Zimmer mit stilvoller Einrichtung, sehr grosser und sauberer Pool mit genügend Platz zum relaxen, kostenloses Internet
Buchen Sie ein paar Massage, aber es war toll, Spa Lage laut, Presslufthämmern vor meinem Zimmer für zwei Tage. Wir wollten dem Lärm und der schlechten Luft in LA für ein paar Tage entgehen, aber es war schlimmer. Ich werde es nochmal versuchen, vielleicht
Tolle Begrüßung, kostenloser Upgrade, geräumig, komfortabel und ruhige Suite.
The location was perfect. We were close to everything. We got there at night, so we didn't see anything till morning. It was a beautiful area, well kept, and the staff was very nice. Down side was it was outdated. The mini fridge in our room was on it's last leg, the tv was an old box, the decor was very Outdated. Over all the place needs a good renovation, but I felt like it was well worth what we paid for the room.
Rooms were clean, pool and golf course looked nice. The hotel was large. Lots of parking. Starbucks across the street. For being such a huge hotel it was oddly unoccupied on a holiday weekend. There's huge ballrooms throughout the hotel and no events. No open cafes or pool bar. The gym is a hotel room turned into a gym. We barely saw anyone at the hotel. The hotel is huge and I think we saw maybe 3 hotel staff people of whom were quiet and melancholy. It seems like a scene out of a horror movie.
Location was ok, about a $13 Uber ride from downtown Palm Springs and did have lots of parking. Booked this hotel last min for a getaway and figured how bad could it be since it was a resort and all the places I would choice typically were booked up for the holiday weekend. That was not the case, the hotel claims it's a resort just because it's connected to a golf resort and community. It's a super old room with worn out furniture, gross carpet and cheap decor. Randomly the bed was comfortable. Pool looked ok but was packed with families with kids. Nothing about the hotel made it resort like.
Was given a room key when I checked in, when I got to the room it was already occupied. When I told frint desk she seemed shocked and asked if I inew who they were. then wanted to put me on first floor. When I said no decided then to move someone that hadn't checked in yet. That should have been first option.
They let us do late check out to 1pm. The resort few was included in the the kayak charge. No hidden fees. At request upon check in they gave us a room with pool view. Would for sure stay there again when coming back to Palm Springs. No music at the pool most days. Large clump of hair in shower not cleaned. When they made our beds they took the earphones that were laying in the bed. Maybe they blended in. Phone didn't work in the room.
Great view! Lots of potential. People at the front desk were great. Dirty! Had a smell due to a leak in the ceiling on our floor. Pool bottom was dirty. I realize it is the desert but here was dust everywhere inside. Paint was old and dingy. Looked as though at one point was very nice and just not kept up.
The bed The entrance of the hotel was nice, maybe it was because it was beside a golf course. They don't have anybody to help us with our things and they keep telling information to the customers that was misinforming. There was no pressure in the shower When we first got in our room, the fridge was located in the bathroom, and the plug keeps falling off, the phone was not working, so i had to call in for the operator through my phone and our tv was dated and its buttons was pushed in. They gave us another room, it was the same but the fridge was working and tv was okay. They only have maybe 13 channels and the rest is ppv.
The hotel and surrounding golf course was beautiful! My boyfriend loves golf and he played as soon as we arrived.. While I watched & drive the cart. The people he played with were both out of towners and local... Both very friendly and nice. Hotel is in a convenient location... Starbucks & grocery store right across the street for morning coffee and snacks/food for the day. Room has a refrigerator... However, no microwave.. so don't bring back left overs unless you eat it cold. The first night, we were woken up by a STRONG smell of cigarettes. We thought it was coming from outside but we never opened our patio door for our whole stay. It was strong in the bathroom too... So it had to have been coming from the vents. I have really bad instant allergies to the smell of cigarettes smoke... So, that coming thru the vents had a bad effect on the rest of my day.
Tennis courts and golf course were nice. Some of the staff members were great; others not so much. I was told the place was about to undergo a complete remodel; I hope so! The whole interior is in desperate need of a makeover. The room was fairly clean on the surface, but it was dusty, the carpet and upholstery were stained, towels were thin and scratchy... the little touches were completely absent -- they provided one bar of soap we had to use for both the sink and shower, cups were flimsy plastic and not restocked every day, the pool area was barren and hot. The restaurants were depressing -- empty, with little natural light and no reason to want to go in. Some staff members were unhelpful, disinterested and didn't seem to care. All in all, worth about half of what we paid.
Clean rooms, friendly staff, very nice pool
It is a very family friendly atmosphere that has a lot of activities for children whether they want to be in the pool all day or play in the game room. The staff was friendly and helpful when we had questions or issues. We did get a great deal on Kayak making it totally worth the money. There is no oven in the Deluxe room. It's a combined convection/microwave oven and only a two burner stove. Not the best situation but workable for a three night stay.
Pool was awesome! Family-friendly As clean as the place was, there were roaches... and they weren't the bashful type...
Felt at home instantly. Great service. Nice, calm, relaxing place to stay. Loved everything.
Well appointed, comfortable rooms. Wonderful service from friendly owners. Cold beer and popcorn on arrival, wine happy hour around a fire pit. Heated pool and hot tub in lovely patio. Nourishing breakfast. Very fast wifi. What more could one ask for?
Came here with the boyfriend and we had a blast. It was a bit further away from everything, and we just stayed at the hotel the entire time. We left once to get Chipotle. Definitely worth it for the price though. Great service and hotel perks! Would come back here for sure. A bit of an older crowd, very quiet. No smoking on the premises! It's got a family vibe, so your neighbors know what you're up to.
sehr schöne Zimmer, tolle Poolanlage, sehr weitläufig. Ist eine riesige Anlage aber sehr geschmackvoll und durchdesignt. Wo in Zimmern gegessen werden darf, bleiben Verschmutzungen nicht aus. Wie überall in den USA wurden diese leider nicht richtig gesäubert. Grundsauberkeit ist aber ok!!
Der Poolbereich hat einen DJ, gut für junge Leute, das Personal war sehr freundlich Die Zimmer sind veraltet und die Lobby war im Umbau
Geschichte des Hotels und Cocktails war schön. Das Zimmer war schön eingerichtet und sauber, mit Ausnahme von Fenstern. Wir haben den vollen Preis bezahlt und Sie bekamen ein Zimmer mit Blick zum Pool. Buchen Sie im Voraus bei günstigen Preisen und Sie bekommen die Garden Villas alias Aussicht zum Parkplatz. Fenster sind wahrscheinlich 2 Jahre nicht mehr gereinigt worden Viel Glück dabei einen Sonnenschirm am Pool zu finden. Entweder Sie bezahlen Sie $500 für eine private Cabana oder brennen in der Sonne kostenlos.
Gebäude heruntergekommen Aufzüge riechen komisch und funktionieren nicht gut Die Handtücher waren dreckig Badezimmer mit Armaturen angeschlagen zwei Lampen ohne Glühbirnen
Das Personal war sehr nett, das war es auch schon Das Resort war schmutzig und nicht das, was wir erwartet hatten
Great service Room was not cleaned when we checked in had to call and ask for it to be cleaned again
Rooms are great, comfortable, and clean. Setting is fantastic against the hills Smoking! Had balcony open at night, people below were smoking on their baloney at 5 am. Woken up from deep sleep by smoky room, and was in queen bed furthest from opening. Later informed front desk so not to get hit with cleaning fee, was told it's ok, No fee unless actually caught in the act. Clerk was unconcerned about the incident. Is smoking allowed on balconies? Oh no, smoking isn't allowed anywhere. Well, it ruined the night. She didn't get it...
room size waterslide happened to be closed during our trip (the hotel did bring in a temporary bounce house with water though)
I like the different options for dining and activities. The room service was guaranteed in 30 mins which was great. The staff were all friendly and everything was open til the late hour. Our room was not ready and we had to wait around. The pool area needs more cleaning especially after a big rush.
The several pools
Great amenities and hotel restaurants. Parking listed for free, ended up $30. Okay though considering the value.
The employees were some of the nicest I've experienced anywhere. From the valet, front desk, and wait staff at the pools and restaurants. We got upgraded without asking. I'll definitely be back. I get that hotels have resort fees now, but at least tell me what it's for. The only thing I could figure out was that it included a couple bottles of Dasani. And $27 for overnight valet parking? Yikes. It's Indian Wells, not NYC.
The Restaurant and Adult Pool, the outdoor lounge and music at night. The housekeeping staff is completely incompetent. The beds were made with sheets to small for the bed, they rolled up during the night, very uncomfortable. Multiple complaints were met with acknowledgement, but nothing was done about it. VERY DISAPPOINTING!!!!!
Access . Valet. Front desk check in !!! Tooo slow. Lacks clarity. !!! Room. Smaller than I expected for 800 a night. No mini bar no real sence of luxury. Blinds fell off needed menatainance !!!!!! This was not the expected result for me. I stay in expensive rooms all the time. This one was not that great I couldn't sleep. Penthouse room 5221 .. I was there match 5th.
The people are so friendly and accommodating! From Jonathan who checked us in to Danny at Valet and Michael the butler. They made my friend's Birthday so very memorable and had champagne for us the first night and left cupcakes when we got back the second night. The rooms could have been cleaned better. There was a roach in the room the whole weekend,even after they came to clean that first morning. Otherwise the service was exceptional, I will tell everyone about it.
This place is great during an off season or during the middle of the week but it gets packed like any other place on the weekend or holidays.
Nice room. Clean. Refrigerator in room kept turning on throughout the night and rattled so it was hard to sleep.
My wife and I are 24 and 27 and we've stayed here multiple times. We love the fact that there is a seperate adult only pool and overall the hotel is very quiet. The rooms are spacious with large bathrooms and the decor is newer and clean. The two things we did not like are the parking and prices of food at the pool. You HAVE to pay for parking whether self of valet... And the food at the pool was pretty outrageous... Very convenient and delicious, but outrageous.
What you would expect from Hyatt.
Pool bar closed at 6p. Only dining option was understaffed and overpriced. Big property with a shuttle, but only one in service for all guests, so would have to wait over 30 minites. No staff in restaurant. Manager was "pitching in" but would take our order and then not fulfill or not put into computer. Waited 20 minutes for 1st staff interaction after we say at the unattended but seated with guests bar. Then after taking our draft beer order, had to ask 3more times before we got a drink!!
Just a block away from town where you can walk, shop, eat or go to a spa. Nothing better!
The staff at Las Brisas were friendly and helpful. The room was very clean and spacious. I slept very comfortably in the cozy bed. Our inclusive breakfast was very nice with not only normal hotel breakfast but omletes and waffles as well. My only complaint was waking up very early to the people next door visiting. The wall must not be very sick because we could hear every word that was said.
It's very close to the shops, it's clean, it's reasonable and it has a/c. The free breakfast was pretty good - I know I got full on my omelet, watermelon and toast and the table next to us had about a zillion yummy looking waffles. I wouldn't honeymoon here or take an extended weeks stay and live it up but for passing through for one night for the price - it's fine. They didn't enforce the swimming after 10:30 rule as some young guys were in there after 12:30 and quite loud. Parking was kind of limited so people were parked where they shouldn't but that's not the 'parkers' fault. And agree with the one review with a nice omelet bar but no real side dishes - they couldn't have a side of potatoes or sausage in a catering pan? but wow, these are small issues - like my headline review states - It's fine.
Beds are awesome!!!! Breakfast could be better, but no big deal Selection wise, but I get it
I woke up with 50 bites on my legs!!! They need to exterminate in room 305!!!
The hotel is located very close to numerous shops and busy areas of Palm Springs. With all the lush landscaping and greenery it was very calm and quiet. We were within walking distance of just about anything. A quite pleasurable experience. Only negative comment was the morning breakfast/brunch. they served hot omlettes but lacked most other things you would find at other continental breakfasts like bagels, fruit.
Online photo doesn't match room. Room to clutter with big furniture that just take space