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My bed sank in the middle so that we rolled into each other all night. There was mold in the shower, wallpaper was falling off the walls and the refrigerator was broken and made a whining noise all night.
The room was infested by roaches
This was by far the worst hotel I've ever stayed in. Saying it is dirty and run down is an understatement. For starters, upon check in we were told the lock on our room was broken and could not be opened from the outside, meaning someone had to remain in the room at all times or else we would have to call maintenance to open it. When asking for a different room we were told it was the only one (we had a reservation, not a walk in!). Upon entering the room (that was propped open) it reaked of smoke although it was supposed to be a non smoking room. Nothing was clean. Dirty towels under bed, sticky bathroom floor, very stained carpet, blood on curtains, long black hair in bed, smoke detector hanging by wires from ceiling, dirty toilet, black mold in shower, lamps would turn on and off, ac/heater broken and unusable, spiderwebs, holes in wall. All bad. Only reason we stayed is my daughter was there for a dance competition and everything in the area was booked. Please do not stay here. It was dirty and in an unsafe area.
nothing The hotel was so dirty. mold all over the shower and the tub was black. The sheets seemed like they hadn't been washed in days. we found hair in the sheets from like 3 different people. It was so disgusting that we had to move to another hotel for the rest of the trip.
Nothing. Never been so frightened. Ghetto. Sent us to 3 rooms, 1 under construction, 1 pot den, 1 even filthier than the others. Absolutely disgusting.
100% times more than expect. Staff was great friendly and helpful. Room was perfect very nice and clean. House size bathroom which is was gorgeous.Pool needed some good cleaning and a new clean ice machine. Overval worth the price and more. Will definitely come back and stay here next time
Pool was nice along with woman at front desk. Room looked nothing like it did in photos. Very old television with no remote. Room smelled like an old apartment. Beds were somewhat uncomfortable. Carpet was stained and dirty. Furniture including tv stand and desks were dirty and had old food and candy wrappers on it. Bathroom was very out of date with a loose toilet seat. Location of the room was on the outer side facing a grocery mart in a "ghetto" area. Overall was very disappointed by room compared to photos on website.
Nothing This hotel was disgusting. Stained bedding, dirty, nonsmoking room very much smoked in. I've never checked into a hotel only to turn around 5 minutes later and check out... But we did here.
Nothing it was horrible!!! This place is so run down and dirty!! Our sheets had drops of blood and were dirty. When we called for new sheets, a security guard brought them. The floor wasn't even vaccumed. It was so disgusting. Had to spray the room down with disinfectant because every other nice hotel was booked that night and we had no choice but to stay!! NEVER COMING BACK HERE AGAIN!!!!
It was close to six flags discovery kingdom. The toilet wouldn't flush unless you took the top off and manually pulled the cord to flush it.. the bathroom sink wouldn't drain, there were stains all over on the counter tops, there were carvings of someone's initials in the table. And the room smelled. We left for the day to come back to our bed made and our stuff scattered. We left early for another hotel and wouldn't come back.
Nothing The security guard and maintanance guy beat up a homeless child. When confronted and forced to stop i was told they were going to burn me alive in my room and damage my vehicle. These empoyees still work here because they bully management and are too afraid to do anything about it!
Staff was wonderful and helpful. Didn't enjoy the room at all. Won't be staying there again. Booked for 5 nights. Left after 2.
it was friendly and clean
Room was okay, breakfast was decent. Easy access to freeway because it is literally located at the end of an offramp. Biggest complaint is the road noise in the room due to the fact that the hotel is sandwiched between a highway & very busy street, which kept me up all of one night. Tried another room on the opposite side but it wasn't any better. It is located in a not-so-desirable part of town and other tenants were loud, fighting and the constant aroma of Marijuana lingered in the stairway and hall. Not a place to take the kids. The one elevator was broken so we had to haul our luggage up the stairs.
everything was absalutly perfect!
The rooms were clean, very convenient location right next to stores and the freeway. Will love to stay here again whenever I am in the Vallejo area.
Location is good. Shower worked. Sheets looked clean. Room furnishings were old and tattered. Stains all over the floor. Outside grounds were run down. Grassy areas were just dirt.
For them to take that stupid 200 dollar deposit policy or say it in advance
Staff was very friendly and helpful Bring your own pillow! They need to update the pillows
The floor plan was nice. The staff were real friendly. The shower counld not hold a temperature. It was scaulding hot one second and ice cold another. It changed temperature throughout the whole shower. Making it difficult to enjoy.
The location was nice close to everything... Rooms were dirty, nothing is updated... I will never stay there again...
Kayak suck, I got a better deal at the hotel rather than this website, real disappointed.
The website The staff was rude but that's only the beginning! The room's are absolutely disgusting & out of date. The carpet smelled like a wet dog park & the bathroom ceiling had cob web's on it. My Husband & I immediately complained to the extra rude front desk clerk then checked out.. Needless to say we stayed at Motel 6 which was less expensive & 100% nicer.
I found a tampon in the floor
Close to six flags No refrigerator, no microwave, but booked with it, even Called 5 days before to make sure there is refrigerator, staff confirmed there's refrigerator & microwave. No comforter on top of bed, got cold at the middle of the night. Bed not comfortable.
Most everything. Only had breakfast one day, but it was more than continental--scrambled eggs, waffles... nice. The room was clean, but the couch cushions were rather stained, as was the carpet in the hallways. Coffee was very weak.
Great value! Nice hot tub and pool! Very clean. Nice breakfast and good coffee! Everything was fine!
The location to sixflags The beds and pillows are vary uncomfortable so I could not get a good night's sleep. The breakfast Hall was way too small but the eggs were excellent.
Nothing. I had a reservation for a 2 bed room that was previously paid for and then the costumer service rep charged me more than I what I had previously paid for. The carpets in the lobby and hallway where disgustingly gross. The room was good and clean but there was a used condom on the side of the toilet Wichita one of my kids pointed out. The pool and hot tub where extremely dirty as well but we where provided with really fresh towels. The continental breakfast was one of the worse i have ever experienced because the eggs made my kid sick, and all the cookware being used was dirty. The eating area was a mess and nobody was cleaning it. It was noisy, which is expected but I rate that best Western a generous 1 out of 5 stars. Usually when I travel for work I would rate the chain of best Western a 4 out of 5. Maybe the management in charge needs to be changed.
Close to my location of traveled purpose Car was damaged
Clean, big, nicely decorated only serve coffee in morning
The location was easy to get and out of. The room was very small and lacked basic amenities like an iron and blow dryer. We booked the hotel because it had a pool but we're shocked to find it was filed with dirt. Hotel staff said they filled in the pool last month.
Clean and comfy N/A
The water pressure of the shower Didn't like the lumpy bed old blanket and quilt, the room smelled smoky even though it said it was non smoking; when I got home my clothes smelt like smoke. The room was out dated and in need of a great remodel.
Description said there was an outdoor pool, there was not. Not a great place to take your family, felt unsafe.
Easy access to interstate Bed, noise, bathroom tub not draining
When we first got to our room, the very first thing was the light/fan in the bathroom screamed! at us. We called the front desk. After the light warmed up it stopped. Then the toilet was backed up they had to give us a plunger! I don't think the floor has ever been moped! The fan vent was thick with dust and cobwebs. Our friends that stayed in another room had to go to the front desk because their shower head broke in their hands when they went to use it. The staff was very nice.
The price was good for our budget. I'm bummed that they decided to close the pool forever, we've always enjoyed being able to use it on previous trips. We also found 4 cockroaches and the words on the ac were rubbed off so it was kinda hard to know how to get it to work. Plus it leaked
Easy to find. Nothing like photos. Grass is dead, pool is dirty, no lounge chairs. Room smelled like cat pee. Dog barking all night.
This guest did not leave comments about this hotel.
I really liked the location, it was easy on/off the freeway. The motel had great customer service!! ;) The mattress was too firm which made the bed very uncomfortable.
The rate was low and they claimed to be a 3 star hotel The main complaint I have about our stay is that the shower only had luke warm water with a shower head that was at a height for a child. I am 5'3 and it was barely tall enough for me to fit under. The water never got warmer than tepid and there was no pressure. The TV cable was run through the wall like it had been spliced several times to go to each of the rooms and the signal was grainy because of it. This hotel should be a 1 1/2 to 2 star rating at best.
Despite the official no refund policy, the manager did give us back almost all of our money, when we decided not to stay. Everything was filthy: the door, walls, carpet with many many stains, nightstand. The tub surface was peeling away. The room smelled terrible. The cover, sheets, blanket and pillowcases were all stained. The image on the TV looked very grainy.
Nothing. Location is right next to the free way we got the worst rooms of the place. Roach infested, dirty, smelly , the side closer to the free way. I hated it. We stayed for two nights. When we arrived, at about midnight, there were 3 cops just hanging out patrolling the place, and bolted security was a female. This place looked to ghetto for me. We all woke up got ready went to sixflags all day and when we got back one of my 4 rooms wreaked like weed. Not a single one of us smoke. Then the guy at the FD tried to accuse us of smoking in the room when we were gone all day, this place is horrible every room had a roach. DO NOT STAY HERE!
It was better than sleeping in my car because I could shower and us a toilette. The front desk staff. When we checked in the robotic like staff at the front desk said the computer was down and didn't have our reservation information. Even after I showed him the email confirmation for $52 he insisted that since he didn't have his system up and it was the weekend the rate was $70. This place wasn't even worth $50! We said no thanks and were about to leave when he said he'd honor the price we reserved it at. How frustrating when I went to the trouble to book this in advance and I have to argue how reservations work to someone who's in the lodging industry. The room is an old run down room recently painted and maybe recarpeted. Same old furniture and smell. We literally just needed a place to sleep for 8 hrs and a shower but I won't be doing this again.
in der Nähe von Napa Im Restaurant war viel los. nicht genug Personal. Ich mag es, wenn man den Ventilator selbst einstellen kann, aber der war so weit oben an der Wand und so konnten wir es nicht einstellen. Ein bisschen teuer, aber ein gutes Preis-Leistungs-Verhältnis für Napa Gegend
Das Personal ist herzlich und angenehmer Service, tolle Cookies. Das Bad hatte ein paar kaputt/schwierige Gegenstände
I really liked the friendly staff and how they kept the place so clean. They were even cleaning carpets in the rooms - that was impressive. Location was handy for the visit. Free breakfast was a nice added bonus. I would add more healthy and tasty items to the breakfast with reduction of fast food preservatives.
great hotel; great staff no
The breakfast was great for a free hotel buffet! The person checking us in was mind-blowingly slow. It took 30 minutes to check us in, having already paid and having a reservation confirmation, and with one person ahead of us. Madness.
staff very helpful. great facilities.
Very clean, great bed and located by lots of stores and restaurants. It's about 15 min from downtown Napa and Sonoma.
I guess it's been updated since a few of these other reviews as it looked like the brightly painted walls were recent, the flat screen TV still had the plastic on it, and there were tile floors so no nasty old carpet to be grossed out about. Also there was fridge, freezer, AND microwave albeit no coffee but I brought some since there was forewarning. All in all I was actually pleasantly surprised, I'd go so far as to say I'd stay again if I was back in Vallejo for whatever reason and would recommend it to others. It was slightly hard to find bcs we drove in at night and not only are they tucked back off an odd intersection the sign isn't very brightly lit but once we knew where it was it was fine. The location actually ended up being nice bcs there was no noise from the freeway or road traffic. The walls are very thin, could hear the neighbors conversations and TV but then lots of motels I've stayed in are like that. Was more annoyed that the neighbors had people over at 3am than at the motel for having thin walls.
It was clean. Basic hotel that's sort of worn. Front desk staff was nice and very helpful. After breakfast the staff was very, very rude while we were finishing our family meal. Coffee wasn't replaced in the lobby. A window was opened at 10:05 to the point we were freezing, they purposely banged around things they were putting away roughly just to make noise. It was like at 10am it was magically OK for the cleaning staff to be as rude to us as they wanted so they could clean. A grace period of 30 minutes to let people eat with their families would be more appropriate, not rudeness.
Cheap cost, nice staff, and close to BottleRock Not clean, carpets were filthy! Beds were uncomfortable. You could hear the cars on the freeway all night, things shook in the room whenever a big truck passed by. The area is a little shady...but it was the cheapest room we found at last minute that was close to Napa for BottleRock.