Tivoli Marina Vilamoura Algarve Resort

Facilities were amazing, lots of restaurant options (even though very over priced food). Close to marina which was key.

- Room service was super slow but if you order food to the hotel you get reprimanded - Room was constantly dusty after an 8 night stay the amount of dust on our suitcases was disgusting - Every time we came back after house keeping had been there we had to call for something, towels were forgotten or coffee cream - we had put a robe that was dirty on the floor and when we returned after housekeeping it had been hung back up on the rack which caused a bit of concern to wonder what was happening with dirty towels that were used and put on the floor. - we were supposed to have a crib in our room for our baby, upon arrival there was a twin bed, we called and went down and requested the crib. It took 4 hours and 4 requests and only upon asking to speak to the manager did we finally get our crib so our Baby could sleep - on the website when you book they claim on 8th for you get soft drinks and coffee replenished daily — very misleading you assume You’re getting these free but they cost. We had to go buy our own nespresso pods to use for the week because 2 euro for each pod is ridiculous - overall I expected a lot more for the price paid

Rude staff at check-in. If you paid extra for a premium rate as I did you will find that the facilities are withdrawn if the hotel has a corporate event or wedding taking place. Half board food was inedible! Do not book. Tea and coffee in the room was not replaced each night, neither were the bath products - even though one pays for this service

Beds very comfy, breakfast plenty of choice, right on the beach

There are places in the hotel that need to be brought up to 5* rating The pool is desperate for some maintenance and also the shower in the garden area very poor state Main toilets in the lobby shut at peak times Toilets in the spa area very shabby Lifts were playing up and the stair area is shabby