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Excellent customer service and friendly staff.
$72 for 3 bottles of water and 2 cups of tea is outrageous. I asked for still water, three times when placing order, and they brought sparkling. It was late so I didn't protest.
Really loved the location. The hotel was a stone''s throw from Metro Stations. The red line is literally next door and the Orange/Blue lines is a couple of blocks away. My wife and I really enjoyed the local restaurants near by. We normally try to find famous or highly rated fine dining for our anniversary but this year being in the middle of the city we went for more street food or local dining. We especially enjoyed the Sunrise Cafe for breakfast and Naan and Beyond for dinner, both just around the corner from the hotel. Lastly, we loved the price we got on Kayak. The average price of this place was $250 or $300, but we caught it one day at $150 a night. Never seen that price again and glad I pulled the trigger! The cost of wifi is too much. Usually these high priced places make even more on parking and wifi, but in this day and age its a wonder that they still charge for internet access. Luckily I have unlimited data and a hotspot on my phone for all our wifi needs.
Location. The exterior of the building was pretty. The doormen were busy talking to help me walk into the front door. They must've thought I belong at their hotel. I didn't like the way that I was treated when I checked in. Just because I have tattoos and wear jeans doesn't mean I don't have money to spend. I judge people based on appearance, as everyone does, but this man at reception treated me like trash. Couldn't even look at me. I asked for a king size bed and I got a room with two full size beds. I went down to ask for water since the room has ZERO amenities. The guy at the front desk handed me two tiny bottles of water. Jeez, thanks for the sip of water. I will never stay there again. The hotel is cheesy, lacks any character, and they need to tell their staff to respect everyone. Young, old, white, black, men, women, tattoos, yuppy, anything. You never know these days who's who, who has money, who has clout.
Liked everything about this hotel - excellent location near the White House, beautiful lobby, friendly and helpful staff, good quality and large rooms and bathrooms, and the hotel had an excellent rate over the Christmas/New Years holiday period, Liked everything
Beautiful lobby, great DC location, helpful staff, lovely room. A value I don't understand but was happy to have. Lovely room. It was great! As a group we did not enjoy breakfast in the restaurant.
My room was about ten years out of date, broken thermostat, etc. Entire hotel smelled like a small kitchen with no ventilation where someone had been cooking hamburgers. Gross.
I would not recommend this. Overpriced, small bedrooms for 250. 27 dollars for a below-par breakfast. Sheets were soiled. No terrace despite photos that claim otherwise.
Pleasant staff Had to call for hair dryer location on back of door.
We absolutely loved our stay at The Mayflower. My husband and I were there to renew our vows on our anniversary and the staff were extremely welcoming, making sure our room was ready several hours before normal heck-in hours so that we could get dressed and off to the ceremony in time. I can't think of a single thing that was less than exemplary- the loveliest hotel in DC!
I came in at 4 and there was no water or mini-bar in the room. They told me that if I wanted a Diet Coke I would need to wait until room service was open at 5. In the morning, they didn't fill the breakfast order -- said they didn't get it. This for $400 a night? Hardly 4 star service.
.... Reserved through Kayak and pre-paid the hotel fees, but my credit card was charged twice for the hotel fees. Second time being charged $490 additional for inexplicable reason. I have been calling them and trying to get in touch with their accounting department since Sunday to no avail. Only thing I'm getting is voicemail and I have left 2 separate messages to inquire about the charges, but still haven't heard back anything.
Alles in allem zu unserer vollsten Zufriedenheit
Ich hatte nicht die Suiten, die ich gebucht hatte.
Die Renovierungsarbeiten sind beendet Die Lage ist gut der Preis war immer noch Recht Die Wände sind dick und ich habe nie meine Nachbarn gehört Das Frühstück ist nicht mehr im Preis enthalten Wird der Preis steigen, wenn die Leute diesen Ort entdecken werden?
Die Zimmer sind sauber ; relativ ruhig, nettes Personal Im Bau Quinoa Haferflocken beim Frühstücksbuffet
Hotel ist zentral gelegen. Zum attraktiven Preis habe ich auch noch ein Upgrade des Zimmers erhalten.
Die Lage war großartig. Im Zentrum des Geschäftsviertels von DC mit Essen und vielen Geschäften. In der Nähe der National Mall. Es ist ein ziemlicher Marsch, aber ein machbar zu Fuß. Nicht wie beschrieben. Die Suite war nicht einmal annähernd so luxuriös wie angekündigt. Es gab eine Hotelsatzung, über die ich nicht informiert wurde. Zimmerpreise hätten nicht $200 pro Nacht plus Parkplatz sein sollen, aufgrund der Baustelle. Das Zimmer wirkte altmodisch. Ich würde gerne in ein paar Jahren wieder kommen, wenn sie gut sind und das ganze Hotel renoviert haben.
Sehr sauber, komfortabel und modern. Es ist derzeit in der Hotel Lobby, aber es war nie störend zu uns. Wir konnten nicht hören auch von den Lift! Toller Ort zum übernachten
ausgesprochen nettes Personal, stadtnähe keine Minibar und Leitungswasser nicht genießbar, abgewohnt, Fitnessraum de facto nicht vorhanden (soooo klein) - keine 4 Sterne nach europäischem Standard
Gefallen haben mir besonders die schönen, modernen Zimmer, die freundliche Bedienung, sehr gutes Restaurant/Bar, Aufenthaltsraum in der Lobby sowie die zentrale Lage in der Nähe des Einkaufs-Ausgehviertels Georgetown. Nein
The hotel is ideally located in that it is walking distance to the White House and the Washington Monument. The room was also nicely appointed and clean. The staff was very nice and responsive. Service was on par with a 5 star experience. We booked the premier room through Kayak. The room we were give. Was TINY - e.g. distance between dresser and the bed was probably less than 2 feet. If I were a solo traveler, this would not have been a problem. However, with a toddler, this became an immediate safety concern. We upgraded to a deluxe room.
Ziemlich eklig für den Preis. Sieht auf Bildern und von Außen besser aus als innen. Ich habe das "Vanity Kit" aufgemacht und die Wattestäbchen waren schon benutzt. Das Personal war allerdings super. Am zweiten Tag sind wir ins Westin umgezogen, das billiger und sauberer war. Würde es nicht empfehlen.
Freundlicher Zimmerservice, gutes Restaurant Der Taxiservice war intransparent. Auf meine Bestellung hin erschien ein Geländewagen ohne Taxometer. Der Presi zum Flughafen lag 17 $ über dem, was in einer Broschüre auf dem Zimmer als angemessen genannt wurde (und was ich auf dem Hinweg gezahlt hatte.)
Gut gelegen Dreckig schlechte Wartung Die meisten der Angestellten ist nicht fürsorglich
Die Lage war großartig. Filme können nicht ausgeliehen werden im Fernsehen. WLAN war nicht so doll.
The hotel was fine, staff was very nice. The bed was just really awful.
Staff was wonderful Bathroom soap system is cheap
The Hotel Madera was perfectly located for walking as well as catching the Dupont Circle Metro stop. Lots of nearby shops and restaurants. Rooms were clean and spacious. The entire hotel staff was friendly, helpful, and accommodating.
-Courteous and friendly staff -Fantastic location -Well-appointed, clean, and spacious room -Ice water dispensers filled with lemons and limes by the entrance (neat feature on 90+ degree days!) -Soft sheets and comfortable bed -Cool restaurant in the lobby -Stone's throw from the Dupont metro station -Great value and will stay here again! -No complaints!!
- Spacious room with nice modern design. Friendly staff. - Wonderful food from room service, provided by the restaurant next door Firefly. - Tiny tinny bathroom. We expected small bathroom after reading the reviews but didn't expect that you could hardly close the bathroom door if someone is sitting on the toilet. - Weak Wi-Fi signals in my room and it's not free. The hotel did graciously refund the Wi-Fi charges after our complaint. - Lower floor rooms facing the street could get noisy at night due to foot traffic and restaurant activities.
The front desk staff was very friendly, and rooms are beautiful! I liked the walk ability of the area, with a little stretch to walk to Georgetown or the mall before returning to a luxe lobby and beautiful room.
Great location! Polite and friendly staff. Wonderful restaurant!! Spacious room, and a very comfortable bed.
Service was excellent. Nice bed. Room was large. Very tiny bathrooms! Very noisy at times. Congested lobby.
Staff was very friendly. Beautiful atmosphere. Comfortable beds. Balcony door was broken, and no one came to see it despite my attempts to have it fixed. Very unsafe and unprofessional.
Clean, modern, nice staff. Good location. Very walkable. A bit far from the metro but not too much
I was giving a handicap room with a view of a brick building - no view.
the location was perfect for us, is perfect for someone who wants to visit the Old City! the room wasn't clean at all, you need to check under the beds.
The room was nice. It was good to have the sink area separate from the shower area. The staff was nice and tried very hard to be accommodating. Parking as a hotel guest is very expensive and if you forget something in your car you have to be a size 0 to fit into the area they store it. You have to pay (a lot) for any kind of meal at the hotel. It is 3+ blocks from the Metra station, far from any kind of economy dining, and far from just about anything you would want to do in D.C. Every time you turn around someone is waiting for a tip. Since we walked so much we realized that there were a number of hotels closer to all the sights. This is a nice hotel, but if/when we go again we will stay somewhere closer to Metro and/or the sights and family eateries.
Staff and restaurant are great! On the building signage, room 417 is not listed, but it is an actual room. Just walk around a little bit and you will find it.
Everything was great. Restaurant didn't have the. Eat options of food.
Im Buisnessdistrict gelegen, unweit der Monuments und der Metro. Fitnessstudio mit Hotelpass nutzbar nur zwei Blocks entfernt. Personal hilfsbereit und nett. Zimmer sauber und groß. kostenloses Internet inkl
Das gute Preis/Leistungsverhältnis der Wochenend Angebote.Die zentrale Lage in Verbindung mit der komfortablen,sauberen Ausstattung und dem sehr freundlichem Personal. Ein kleiner Schwachpunkt war die Lage des Zimmers zur Vorderseite welche am Wochenende durch die umliegenden Gaststätten recht laut ist.
die Lage war top die unfreundlichen Mitarbeiter
Die optimale Lage des Hotels war fantastisch. Die Gegend sehr sicher.Das Zimmer war sehr gross und geraeumig.Ausserdem sehr sauber. Das Zimmer lag in Richtung Hinterhof.Morgens,zwischen 4:30 Uhr und 6:30 Uhr wurde Muell abgeholt von den umliegenden Restaurants.bzw.Bueros.Nur am Sonntag konnte ich auschlafen.Dies war sehr schade, denn fuer einen Preis/Nacht von 250US$, wuerde man gerne erholt aufwachen.Deshalb wuerde ich es nicht mehr buchen.Dies ist auch der einzige Grund.
Die gute Lage, tolle und moderne Zimmer
Die Lage des Hotels Der Service der Mitarbeiter an der Rezeption.
sehr gute lage,nah zum weißen haus und man ist mitten drin..empfelenswert!!!!!personal sehr hilfsbereit und freundlich!! viele bewertungen gaben unfreundliches personal an,das können wir in keiner weise bestätigen.. sehr hohe parkgebühren 31$.pro tag...
Ein fantastisches Stadthotel in excellenter Lage, sehr aufmerksames und freundliches Hotelpersonal, extrem geräumige und komfortable Zimmer.
Das Zimmer war sehr sauber und super eingerichtet, haben schon in anderen Zimmern fuer teureres Geld uebernachtet.
die günstige, zentrale Lage; es sollte strikter darauf geachtet werden, daß die Nichtraucher-Zimmer auch wirklich Nichtraucher.Zimmer sind.
A Kimpton stay is always worth savoring and the Topaz is no exception. Conveniently located on a quiet street just a block away from Du Pont Circle, its plethora of restaurants and Red Line metro stop, couldn't be better positioned. One of Kimplton's older properties in DC, its age is beginning to show but the rooms remain very comfortable with well functioning AC (important in this city) and comfy beds and linens. The people at a Kimpton are always the best, and the Topaz staff don't disappoint with helpful tips and recommendations and a willingness to pursue whatever you need. The tight lobby and now fading décor reflect the early days of Kimpton's rapid expansion in the District. The Topaz is a very intimate, boutique hotel that fits in well with the quiet residential neighborhood. Rooms are surprising spacious and physically comfortable, but well-worn and in need of an overall rehab with an attention to technology and access to electric and USB outlets, particularly around the desk (where you still need to crawl under to plug in your computer!). All said, I'd easily stay here again for its convenient location when the price is right.
The room was extremely spacious and the front desk staff was very accommodating. I also like the general ambience of the hotel. Front desk comped my minibar purchase because of the door issues. I was disappointed by the level of upkeep associated with my room. The entry door was clearly broken. You had to yank hard and really slam the door to get it to shut and stay locked. My housekeeper left my room door wide open after servicing the room one night so I came back to an open door. All of my belongings could have been stolen but luckily everything was there. The AC unit wasn't functioning properly so the room temp was a bit hot. The lighting in the vanity area was burned out. Could have been great but this really took away from the experience. Also no HBO
Location, staff was friendly, room was spacious and luxurious. Price was good value for the area. Wish I could have checked in before 3pm, but they did try to accommodate me.
the location is near where my son lives- walking distance The air conditioning (rm902) seemed un able to bring the temperature of the whole space down. The layout puts much of the room a long distance to the cooling air. The sink in the bathroom leaves little space for the toiletries.
Das Personal war sehr freundlich.
tolles Hotel, Zimmer sind sehr schün und sauber, Service passt auch!
Gute Lage.Freundliches Personal, sehr aufmerksamer Service. Erstklassige Betten. Etwas kleines Bad. Zu hohe Preise für Frühstück und Parkplatz (28 Dollar pro Nacht !).
Noch nie haben wir unsere Chocolate Chip Cookies!
Das Zimmer war uns zu laut.