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We had a late check in. Then found a bug in our room so the Hotel staff moved us to a new room. The new room floor was dirty with food and food wrappers on the floor. By then kids were tired so we didnt move to a third room. Manager didnt give us a refund but we filed an application for a refund.
The bed was amazingly comfy. Our bathroom was spacious, and the room was nice and clean. The breakfast was disappointing. No eggs. Just seasoned potatoes (they were too salty and doggy with oil) I expected more for breakfast. That was probably the worst part of our stay here.
Love this place! Great location to Airport, Old Town, Sac State, Napa etc.
The hotel was very comfortable and it appeared very new. The room was very well decorated and we really enjoyed our stay. It was about 10 minutes to Sacramento Airport. It is also only 30 minutes to a large factory outlet for clothing, shoes, etc. (Vacaville Premium Outlets) A restaurant onsite would be a valuable addition although fast-food alternatives are just across the road.
Everything was great. The staff were friendly, and everything was very clean and comfortable. Great price for a great stay I would stay here again in a heartbeat.
Location was good close to the sacramento zoo and funderland Beds were tiny the front desk said she was not familiar with kayak.com i requested two queen sized double beds. She gave me full sized double beds. We were all so uncomfortable sleeping. I asked about the queen sized double beds she said it would be $20 more for that. Kayak reserved me two queen sized but received two small beds. You have to be very specific at the front desk or they wont give you what you adk for
The pillow top bed and the shower head. The soda machine wasn't working.
There was a very strange smell, like to much soap to cover up cigarette smoke. The sheets were so starchy it was uncomfortable to sleep with them.
The staff were welcoming. Free wifi. There were flies in our room when we checked in. The toilet is extremely hard to flush. The AC doesn't really work and it was a hot weekend. The bathroom needs a remodel job. Looks really old.
The hotel is run down. There were stains on the carpet in the room and the room wasn't clean.
Staff was efficient, friendly and helpful. Midnight check-in was not a problem. The room smelled heavily of mold and dust. The photo on the website is deceptive - the room isn't that nice. My shower wouldn't stop leaking, which probably contributed to the smell. It's a dive, but it's right by the freeway and I've stayed in worse places.
Das Personal war unglaublich
Sehr familienfreundlich zentrale Lage. Der Whirlpool war nicht heiß und draußen war es kalt und regnete.
Haben jeden Moment genossen. Das Personal war sehr freundlich. Werde auf jeden Fall wieder hier wohnen. Keine Beschwerden
super gut nein
Das Waschbecken war nicht im Badezimmer, sondern direkt gegenüber vom Bett. Die Badewanne war sehr alt und sah nicht sehr gepflegt aus. Das Frühstück war sehr sparsam.
Better unfreuntliches Personal beim Check-in
Tolle Hotebucht eanlage. Pool war sehr sauber. Da das Hotel ausgebucht war bekamen wir nicht ein Doppelzimmer sondern Einzelzimmer mit grossem Bett mit Sachlafsofa zu einem super Preis. Frühstück sensationel für USA
Preis-Leistungsverhältnis stimmt, Standort sehr nahe zum Stadtzentrum. Das Internet war völlig überladen und die einfachsten Abfragen im Internet konnten nicht geliefert werden. Als ich zufällig um 4 Uhr morgens erwachte, war es mir möglich mein Zimmer für San Francisco dann zu reservieren.
schöner Frühstückraum und gutes Frühstück; Zimmer sauber und groß; nette Anlage jedoch sehr weit ausserhalb von Dowttown / Oldtown Pool war etwas unsauber
schönes geräumiges Zimmer zu gutem Preis- Leistungsverhältnis...nur wenige Minuten von der Altstadt und Downtown Sacramento entfernt -auch wenn Sacramento an sich leider nicht so sehenswert ist...
Stayed overnight for a girls weekend. I was given a complimentary upgrade upon arrival and I was very pleased with my room as well as its amenities. Beautiful Chinese soaking tub and every toiletry you can think of. Linens were excellent quality and the bed was very comfortable. We were able to enjoy the restaurant as well for breakfast and the menu and drinks were to die for! I had a very hard time deciding what have. Fresh squeezed OJ mimosas and bloody Mary's were amazing. I can't wait to have a romantic overnight with the hubby very soon!
The location is nice, and the valet staff friendly and responsive. We went to a concert that night and arrived back at the hotel at 11 p..m. The restaraunt was closed, and there is no room service avaiilable after this time. The restaurants nearby become nightclubs at this hour, and there are lines to get in. We also could not access our car because valet closes. I also felt that there now needs to be a few fixes or upgrades done. Our room was clean but there was no bathroom lock it was broken...paint touch ups need to be done, and the TV remotes replaced with easier ones to use. This hotel is best for business travelors, event guests (wedding) where they don't need to leave the hotel.
What an amazing historical hotel with a great downtown location. I would recommend this hotel and we'll be back.
The staff was great, well trained, accommodating and helpful The room was awful! It only had 2 tiny Windows, about 1'x2'. The mattress was old and soft, we kept slidding into the middle and did not get a good nights rest.
The room was nice and clean. Nice appointments. Very comfortable. Large shower. The door on the bathroom was a slider and did not actually shut.
Overall friendly service. Responsive staff. Comfortable rooms.. Very unique atmosphere.. Staff forgot to address gold status(free breakfast) until I checked out. Paid for two breakfasts I didn't need to...I forgot to remind clerk at check in.. This seems to be a systematic Marriott issue.
Lots of issues with room - lights not working, TV issues upon arrival and "pat" answer from engineer (remote needs new battery which we knew wasn't the issue but a problem with cable company). First night dinner in "temp" restaurant horrible. Didn't charge for one meal but just no attention to detail, wrong order. Experience better when Joie property.
Excellent staff. Wonderful old and superbly renovated building. Three blocks from the Capitol. Room was small.
Sophisticated decor, helpful staff, "beautiful people" hot spot. The noise from both the street and partiers went on until 3 a.m. Motorcycle engines revving, police called on issues in the street, shouting and yelling in the street, all echoed right up to our 7th floor room.
Made a reservation for 2 guest in a queen size room. Got there and checked in @7pm and was notified that I was upgraded to a king size room, big plus on their part! The room was cozy and comforting. It also includes a beautiful bar setup along with a wonderful street view. To be completely honest, the one thing I did not like was the shower. The rest of the room was was decorated and painted in its own style including the bathroom. But once you open the shower curtain all you see is plain, boring, tile. Both room and bathroom give off some bomb vibes, except the tile. Just kills the ambient. Other than my pity first world problem place was outstanding.
The restaurant downstairs was awesome
Decor and comfort were the best. Very trendy, great food at Grange, valet, bell boy and front desk were exceptional... with the exception of one night girl. The only staff member that " couldn't see" the LARGE ( 3 feet in length ) wine or blood or whatever stain was on my curtains in my original room. Aside from actually completing the transaction of switching my room she was not helpful. My new room keys that she gave me were only 1 out of 2 working. She didn't offer a bell cart, I had to ask. The next morning upon leaving at 5:30 and asking them to check the original room for left behind belongings- she told me " you can go check yourself I'll make you another key". AND she never alerted housekeeping for follow up with the issue. I felt like I had to do all the work for a 4 star boutique hotel in mid town. The only reason I was so displeased with that interaction was that everyone else was outstanding.
We asked if we could do an early check in for an up charge they said as long as the room was ready we could do it. I was told there was not gonna be an extra charge. Later on the day they called me and said we needed to pay an extra day. Did not even get an apology for their mistake. They need to get all their staff on the same page.
Very close to the freeway for easy access. The room and breakfast were OK. The first assigned room was supposed to be nonsmoking, but as soon as I walked in it reeked of cigarettes. The front desk was very willing to accommodate my request for a different room which was fine.
The room was inexpensive and looked clean. Front desk staff was friendly. The room had a strange smell that took a few hours with the windows open to dissipate. The continental breakfast was flavorless. Toast, bagels, oatmeal, hard boiled eggs, juice and coffee all kind of tasted the same. The staff had to cancel a customer's reservation because the police were called due to the excessive comings and goings of random people from the room. On the last night there a couple was having a vocal and colorful argument outside my hotel room.
The lock plate for my door was loose in the frame, so the door never seemed to be completely shut. My room smelled of cigarette smoke. And my room wasn't cleaned one of the days I stayed, probably because I slept in late. It isn't a deal-breaker, but it would have been nice to have been notified that they skipped my room, and gave me an option to request a room cleaning later.
IT Was easy to get to and the staff was very nice
The bed was comfortable and the television was big. Also the television channels were a good variety. My room smelled like someone had been sick and there was a huge wet spot on the floor. I called the manager and he never got back to me. The staff sent people to spray air freshner which only made the smell worse. I had a non smoking room but it smelled heavily
Nothing had to change rooms twice, room is dirty, morning breakfast doesn't have many options.
It was easy to find a prostitute Grounds were kinda dirty. Poor security. Decent hotel but prices are so cheap that druggies and dirt bags stay there. Up your rates a bit and hire security and someone to pressure wash the nasty sidewalks. Free breakfast sucked, I would have paid for a good breakfast.
The price is good. The room was clean on the surface, but it felt dirty. The grounds felt grimy. It was okay. It needs some work and remodeling other than flat screen TVs.
nothing the floor in the room was wet, because the sprinklers came on outside and flooded the room during the middle of the night. When I woke up and put my feet on the floor, stepped in a big puddle.
The owners have clearly sunk some money into the property to modernize the rooms as well as beautifying everything. They have some work to do before it will be completed, but you can tell the owners care about the the place. We were bummed that the pool was out of order. But it was out of order because they are fixing everything on the property. Seriously, this place is going to be the crown jewel on this exit in Sacramento.
The location was freeway close and fairly close to downtown Sacramento. It was inexpensive. The beds were comfortable. The exterior of the hotel was dirty and rundown. The first room we were given smelled like cigarette smoke even though it was a non-smoking room. There was a lot of smokers at this hotel. There were only rooms with a single king size bed or rooms with two double beds. No rooms with two queen size beds.
Westins are always great, they are always so clean and classy and well ran. It's the reputation. But this hotel specifically is amazing, it's riverside, fairly priced - I mean you get a bang for your buck here. I know people complain about having to pay for wi-fi, but even the price is reasonable. Either way, get off your electronics and enjoy the peaceful view. That's not even the half of it, the service here is amazing. Everyone is happy to help, open doors, offer suggestions and recommendations. Kudos to the management, concierge, bellboys, restaurant workers, maids, valet, receptionists.
Quietly, clean. Thanks
We stay at this HIE once a month and they are consistent with thier service, always friendly and helpful. The room is comfortable and quiet. It has easy access to shopping, food,gas.
This hotel was nice I booked this hotel not knowing what it was till I booked it. I was satified with the staff and the hotel. The price was great
The room was very nice and clean with a comfortable bed. The morning breakfast buffet was fully stocked and nice looking. The price was reasonable. The location is great for visitors to Old Sacramento ( 5 minutes away) without paying the high price of a hotel in Old Sac. Fast food resturaunts a couploe of minutes walk away.
We are not familiar with the area so we searched for a hotel close to Sacramento Airport with a shuttle and booked the hotel online. When we found out that we had booked the wrong hotel with no shuttle and tried to cancel reservation that we could not. We were not told it was past the deadline, but that 'WE ALREADY HAVE YOUR MONEY' I would never use that hotel again. We have traveled alot and have always had a certain amount of time to change or cancel a reservation. We paid for this room and my son in the Navy had to pay for a room in another hotel with a shuttle to catch his flight back to his base as he was home on leave,
Easy in and out of smaller scale motel. Sounds silly, but self closing bathroom door was always in the way!
Very convenient to I-85. Helpful staff. Clean and surprising fitness center for an express Inn. Would recommend it for travelers to Sacto.
The breakfast was a nice touch - kind of interesting how they do it. Liked the little pancake assembly machine. Spa is there but I would never use it. Right off the lobby in a little room. Kind of odd.
Nice clean hotel with comfortable beds and a decent continental breakfast & free internet. All for a reasonable price. What's not to like. The workout room is small and fairly spartan.
It served our purposes for the night in being close proximity to our destination. The breakfast was terrible. The omelette was cold and the American Cheese was not melted. The sausage patty was like shoe leather and also cold. Bacon was fine, but also cold.
Very close to my event The room I stayed in had a noisy genarator outside my window! In the morning my wife went to the lobby to bring me breakfast and to our suprise the night crew locked the kitchen and apparently no one had the key. The promised free breakfast was not ready!
Quiet. There doors that close and slam when they close.
Valet and Front Desk were nice. Heard lots of people talking in the halls loudly and it smelled like smoke and I was in a non-smoking room
The proximity to shopping Mall. The food and drinks in the lounge were excellent. The staff as always were in a great frame of mind and went out of their way to assist you.
Location was ideal for the Sacramento Music Festival, staff was great, facilities were great. We had a room on the 10th floor on the side of the hotel closest to the nearby freeway. Traffic noise was an issue for us at night.
Only thing about this place is the location The lady working in the front desk. She was a mood killer and just being rude. She needs to have some manners and show customer service.
The location was great! You could easily walk to Old Sacramento! Wish it would have had free breakfast! Valet parking was frequently full, but parking garage was very close.
Location was very good. Proximity to Old Sacramento can't be beat. Easy downtown and Capitol access. Seem like nobody is walking around looking at stuff. Lots of details that need not be overlooked. Room was tired and many things didnt fit right, lots of patches but no fixes. Ready for renovation I think. Sometime during the night the A/C stopped working. Turned room into a boiling pot. Window are an option but noise is overwhelming even 10 floors up.
This facility is located at the entry to Old Sacramento and next to the New Kings NBA arena which opens next year. Also, walking distance to the state capital, fabulous restaurants, Sutter's Fort, Crocker Art Museum, and other points of interest! Great staff! No mini fridge!
We enjoyed that there were so many restaurants and attractions within walking distance (ie. Old Sac and the Capitol). The employees were very accommodating. Thank you for assisting us in our downtown getaway overnight.
Location. Easy walk to plenty of restaurants and entertainment.
Die Lage des Hotels und der Service
Die zentrale Lage. nein
Hotelmitarbeiter könnten etwas freundlicher sein.
Sehr nahe an der New Kings Arena und Nachtleben in der Innenstadt. Das Zimmer war sauber und das Frühstück war gut.
zentrale Lage und doch recht ruhig; hervorragende Lage um zu Fuß in Oldtown, zu den Museen oder zum Shopping zu gehen
gleich neben der Oldtown Sacramento Motel liegt genau neben dem Highway, Zimmer extrem laut
Gut geeingent, um eine Nacht zu verbringen - mehr nicht. Beim Frühstück gibt es einen "Aufpasser". Es gibt Waffeln - das ist gut! Wireless-LAN hat im Zimmer nicht funktioniert.
Lots of families great continental breakfast with lots of fresh healthy choices very impressed. Pool was a lot smaller than it looks in the pictures.Super close to old Sacramento which is right across the street with train rides horse & buggy etc $30 for Parking on top of $230 a night should be free if not cheaper.... Size of pool & parking charges were steep
Large suite. Clean. In down-town. Breakfast ok. Friendly staff. Good location (next to the river). Charging for parking was unexpected. Steep WiFi charges also unexpected when it is free in almost all hotels and coffee shops. very disappointed in this nickel and dime strategy. Especially, when they charge nearly 50% over nearest comparable hotel, this is very user unfriendly. Air-condition/heating unit made noise throughout the night. That vent could have been kept away from the bed room.
The central location and the great complimentary breakfast. The fact that they charge for their internet (for each computer connection) and I choose hotels based on internet accessibility for business.
Easily reached. Great pillows. Fee for wifi. Air condition kept noisily turning off and on all night
I arrived at 10:30pm to a room that was not made. The bed sheets were all over the floor and towels were used and everywhere in the bathroom. After notifying the front desk, I was placed in a smoking room on the 3rd floor because that was the only available option left. Walking down the hallway, I could smell not only cigarette smoke, but other recreational smoke. I had to sleep with the window open on a rainy and windy night so I could breathe. Also, there was a frozen chicken in my freezer.