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The bed was very comfortable and the sheets were lovely. The reception staff were not very friendly or helpful. They didn't seem suited to the service industry. The concierges were very helpful and friendly.
Location and room Staff didn't seem to know the area. I had to go to a coffee shop to even know what neighborhood the hotel was in.
Clean rooms. The TV service is worst I have seen anywhere. Very basic service. A major basketball game is on ( Warriors ) and they did not have the channel, really! This is a business hotel in Sacramento. I go to the lobby bar and they have two flat screens circa 2005. Spend $1400 at Costco for two new flat screens. They missed the attention to detail that is required in this market. Will not stay there again.
Clean, modern room Did not have free parking or WIFI
hotel staff there was no refrigerator; it cost to use wi fi; it was too expensive for one bed that was advertised as a double; it was noisy.
I loved the room service breakfast. And how close it was to everything to do in downtown Sacramento. I had such a blast and everyone was pleasant and helpful during our stay. Definitely staying here again in the fire
The Lobby, the Gym, the pool and the rooms are great. I also enjoyed the very friendly and helpful staff during the Sunday Brunch. Having to wait in line for 5 minutes for the elevator in my floor and up to 10 minutes in the lobby. There was a lot of people and the elevators took forever.
Proximity to convention center, willingness of staff to accommodate requests
Great location. Walking distance to restaurants. Donut shops. Thrift store shopping everything. We stayed for an athletic event but had some time to do other stuff. Close to a 7 eleven if you need a quick snack and self parking was across the street but easy to get to. A lot of homeless in the area but there is nothing the hotel can do about that. Just be cautious when walking at night.
We attended a function in the downtown area and the location was perfect. Room key did not work initially, I called the front desk from a house phone and an employee checked my identification and opened the door, he returned a short while later with a new key.
Location. Cannot believe the room have no Internet connection included in the price.
Downtown location. Good valet parking service. No minibar
Shuttle transportation to downtown was nice. It took me forever to check in! They had no record of my reservation, front desk had to call getaroom.com to confirm my reservation. Even though, I had booked three hours prior to arriving. The room smelled miserably. I The shower drain was plugged and the water would not go down the drain! Many items in the room were broken (cabinet drawer) or looked very cheap and old.
Shuttle service superb. Staff helpful. Location - close to airport. Room was not to the standard I found the previous visit. Not cleaned properly, radio broken, no phone directory on the hotel phone. Window filthy.
It was right off the freeway They changed me from a king size bed to 2 queens my mistake but they worked it out. The room was spacious Location was a bit on the seedy side of town I forgot a book & they would not accept my credit card for shipping it to me, sent it COD, thought $16.70 was a bit unreasonable.
I liked the configuration of the room with the comfortable couch and the bed. The fact that when I exited the hotel property I had to make a u-turn to get back to the freeway.
Preis-Leistungsverhältnis stimmt, Standort sehr nahe zum Stadtzentrum. Das Internet war völlig überladen und die einfachsten Abfragen im Internet konnten nicht geliefert werden. Als ich zufällig um 4 Uhr morgens erwachte, war es mir möglich mein Zimmer für San Francisco dann zu reservieren.
schönes geräumiges Zimmer zu gutem Preis- Leistungsverhältnis...nur wenige Minuten von der Altstadt und Downtown Sacramento entfernt -auch wenn Sacramento an sich leider nicht so sehenswert ist...
Tolle Hotebucht eanlage. Pool war sehr sauber. Da das Hotel ausgebucht war bekamen wir nicht ein Doppelzimmer sondern Einzelzimmer mit grossem Bett mit Sachlafsofa zu einem super Preis. Frühstück sensationel für USA
Better unfreuntliches Personal beim Check-in
super gut nein
schöner Frühstückraum und gutes Frühstück; Zimmer sauber und groß; nette Anlage jedoch sehr weit ausserhalb von Dowttown / Oldtown Pool war etwas unsauber
Das Waschbecken war nicht im Badezimmer, sondern direkt gegenüber vom Bett. Die Badewanne war sehr alt und sah nicht sehr gepflegt aus. Das Frühstück war sehr sparsam.
Sehr familienfreundlich zentrale Lage. Der Whirlpool war nicht heiß und draußen war es kalt und regnete.
Haben jeden Moment genossen. Das Personal war sehr freundlich. Werde auf jeden Fall wieder hier wohnen. Keine Beschwerden
Everything was great. The staff were friendly, and everything was very clean and comfortable. Great price for a great stay I would stay here again in a heartbeat.
We had a late check in. Then found a bug in our room so the Hotel staff moved us to a new room. The new room floor was dirty with food and food wrappers on the floor. By then kids were tired so we didnt move to a third room. Manager didnt give us a refund but we filed an application for a refund.
Love this place! Great location to Airport, Old Town, Sac State, Napa etc.
The hotel was very comfortable and it appeared very new. The room was very well decorated and we really enjoyed our stay. It was about 10 minutes to Sacramento Airport. It is also only 30 minutes to a large factory outlet for clothing, shoes, etc. (Vacaville Premium Outlets) A restaurant onsite would be a valuable addition although fast-food alternatives are just across the road.
The bed was amazingly comfy. Our bathroom was spacious, and the room was nice and clean. The breakfast was disappointing. No eggs. Just seasoned potatoes (they were too salty and doggy with oil) I expected more for breakfast. That was probably the worst part of our stay here.
Good location. The room was small but comfortable. The bathroom was a good size and user friendly. The decor was elegant and tasteful. The desk staff were friendly and helpful. I would return. No.
Sophisticated decor, helpful staff, "beautiful people" hot spot. The noise from both the street and partiers went on until 3 a.m. Motorcycle engines revving, police called on issues in the street, shouting and yelling in the street, all echoed right up to our 7th floor room.
The hotel is beautiful and run very well. The rooms are cozy, well-decorated, and have great bathrooms. The location is also superb. The rooms are small, and the $25 valet parking is a rip-off.
The location and overall atmosphere of the Hotel. The young men out front need to be more attentive to outward appearance of hotel and guest service.
Lots of issues with room - lights not working, TV issues upon arrival and "pat" answer from engineer (remote needs new battery which we knew wasn't the issue but a problem with cable company). First night dinner in "temp" restaurant horrible. Didn't charge for one meal but just no attention to detail, wrong order. Experience better when Joie property.
Made a reservation for 2 guest in a queen size room. Got there and checked in @7pm and was notified that I was upgraded to a king size room, big plus on their part! The room was cozy and comforting. It also includes a beautiful bar setup along with a wonderful street view. To be completely honest, the one thing I did not like was the shower. The rest of the room was was decorated and painted in its own style including the bathroom. But once you open the shower curtain all you see is plain, boring, tile. Both room and bathroom give off some bomb vibes, except the tile. Just kills the ambient. Other than my pity first world problem place was outstanding.
The room was nice and clean. Nice appointments. Very comfortable. Large shower. The door on the bathroom was a slider and did not actually shut.
What an amazing historical hotel with a great downtown location. I would recommend this hotel and we'll be back.
The staff was great, well trained, accommodating and helpful The room was awful! It only had 2 tiny Windows, about 1'x2'. The mattress was old and soft, we kept slidding into the middle and did not get a good nights rest.
Staff was very friendly, the rooms beautiful.
Everything. Place was absolutely beautiful. Great job.
This guest did not leave comments about this hotel.
Nothing at all. How did this hotel get 3 stars. It's like 1 star. It's more like a motel then a hotel. This hotel does not deserve 3 stars.
This guest did not leave comments about this hotel.
Location. Decent breakfast. Water pressure.
The staff. The room was in sore sneed of updating. The plumbing was not up to code.
The staff was very friendly. Convenient location. Room was dated. Bathroom seemed a bit sketchy-different tiles, worn carpet, patch work in tub/shower. Definitely not a three star hotel. There's also a ten dollar fee if you want to take your (free) breakfast to your room.
This guest did not leave comments about this hotel.
The hotel seemed as though it's passed it good days... old carpets... the lock on my door didn't work. Staff seemed confused.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Room was dark. Lighting was dim. Water pressure was really low. Asked front desk to fix water they never did. Sunflower seeds along the edge of bed.
Staff was efficient, friendly and helpful. Midnight check-in was not a problem. The room smelled heavily of mold and dust. The photo on the website is deceptive - the room isn't that nice. My shower wouldn't stop leaking, which probably contributed to the smell. It's a dive, but it's right by the freeway and I've stayed in worse places.
The owners have clearly sunk some money into the property to modernize the rooms as well as beautifying everything. They have some work to do before it will be completed, but you can tell the owners care about the the place. We were bummed that the pool was out of order. But it was out of order because they are fixing everything on the property. Seriously, this place is going to be the crown jewel on this exit in Sacramento.
The room was inexpensive and looked clean. Front desk staff was friendly. The room had a strange smell that took a few hours with the windows open to dissipate. The continental breakfast was flavorless. Toast, bagels, oatmeal, hard boiled eggs, juice and coffee all kind of tasted the same. The staff had to cancel a customer's reservation because the police were called due to the excessive comings and goings of random people from the room. On the last night there a couple was having a vocal and colorful argument outside my hotel room.
We asked if we could do an early check in for an up charge they said as long as the room was ready we could do it. I was told there was not gonna be an extra charge. Later on the day they called me and said we needed to pay an extra day. Did not even get an apology for their mistake. They need to get all their staff on the same page.
It was easy to find a prostitute Grounds were kinda dirty. Poor security. Decent hotel but prices are so cheap that druggies and dirt bags stay there. Up your rates a bit and hire security and someone to pressure wash the nasty sidewalks. Free breakfast sucked, I would have paid for a good breakfast.
Nothing had to change rooms twice, room is dirty, morning breakfast doesn't have many options.
The location was freeway close and fairly close to downtown Sacramento. It was inexpensive. The beds were comfortable. The exterior of the hotel was dirty and rundown. The first room we were given smelled like cigarette smoke even though it was a non-smoking room. There was a lot of smokers at this hotel. There were only rooms with a single king size bed or rooms with two double beds. No rooms with two queen size beds.
IT Was easy to get to and the staff was very nice
Very close to the freeway for easy access. The room and breakfast were OK. The first assigned room was supposed to be nonsmoking, but as soon as I walked in it reeked of cigarettes. The front desk was very willing to accommodate my request for a different room which was fine.
The bed was comfortable and the television was big. Also the television channels were a good variety. My room smelled like someone had been sick and there was a huge wet spot on the floor. I called the manager and he never got back to me. The staff sent people to spray air freshner which only made the smell worse. I had a non smoking room but it smelled heavily
The price is good. The room was clean on the surface, but it felt dirty. The grounds felt grimy. It was okay. It needs some work and remodeling other than flat screen TVs.
nothing the floor in the room was wet, because the sprinklers came on outside and flooded the room during the middle of the night. When I woke up and put my feet on the floor, stepped in a big puddle.
The lock plate for my door was loose in the frame, so the door never seemed to be completely shut. My room smelled of cigarette smoke. And my room wasn't cleaned one of the days I stayed, probably because I slept in late. It isn't a deal-breaker, but it would have been nice to have been notified that they skipped my room, and gave me an option to request a room cleaning later.
Westins are always great, they are always so clean and classy and well ran. It's the reputation. But this hotel specifically is amazing, it's riverside, fairly priced - I mean you get a bang for your buck here. I know people complain about having to pay for wi-fi, but even the price is reasonable. Either way, get off your electronics and enjoy the peaceful view. That's not even the half of it, the service here is amazing. Everyone is happy to help, open doors, offer suggestions and recommendations. Kudos to the management, concierge, bellboys, restaurant workers, maids, valet, receptionists.
Valet and Front Desk were nice. Heard lots of people talking in the halls loudly and it smelled like smoke and I was in a non-smoking room
Only thing about this place is the location The lady working in the front desk. She was a mood killer and just being rude. She needs to have some manners and show customer service.
Location was very good. Proximity to Old Sacramento can't be beat. Easy downtown and Capitol access. Seem like nobody is walking around looking at stuff. Lots of details that need not be overlooked. Room was tired and many things didnt fit right, lots of patches but no fixes. Ready for renovation I think. Sometime during the night the A/C stopped working. Turned room into a boiling pot. Window are an option but noise is overwhelming even 10 floors up.
We enjoyed that there were so many restaurants and attractions within walking distance (ie. Old Sac and the Capitol). The employees were very accommodating. Thank you for assisting us in our downtown getaway overnight.
Location was ideal for the Sacramento Music Festival, staff was great, facilities were great. We had a room on the 10th floor on the side of the hotel closest to the nearby freeway. Traffic noise was an issue for us at night.
This facility is located at the entry to Old Sacramento and next to the New Kings NBA arena which opens next year. Also, walking distance to the state capital, fabulous restaurants, Sutter's Fort, Crocker Art Museum, and other points of interest! Great staff! No mini fridge!
The proximity to shopping Mall. The food and drinks in the lounge were excellent. The staff as always were in a great frame of mind and went out of their way to assist you.
The location was great! You could easily walk to Old Sacramento! Wish it would have had free breakfast! Valet parking was frequently full, but parking garage was very close.
Location. Easy walk to plenty of restaurants and entertainment.
Gut geeingent, um eine Nacht zu verbringen - mehr nicht. Beim Frühstück gibt es einen "Aufpasser". Es gibt Waffeln - das ist gut! Wireless-LAN hat im Zimmer nicht funktioniert.
Die zentrale Lage. nein
Hotelmitarbeiter könnten etwas freundlicher sein.
Sehr nahe an der New Kings Arena und Nachtleben in der Innenstadt. Das Zimmer war sauber und das Frühstück war gut.
Die Lage des Hotels und der Service
zentrale Lage und doch recht ruhig; hervorragende Lage um zu Fuß in Oldtown, zu den Museen oder zum Shopping zu gehen
gleich neben der Oldtown Sacramento Motel liegt genau neben dem Highway, Zimmer extrem laut
The staff was friendly and kind. We needed a portable crib for our son and they don't have any available which made the stay more difficult. More of a adult place to stay I think.
the most dirty and smelly hotel i ever had the misfortune to visit.... I will never book another hotel through Kayak You are a fraud.....
Owners are nice It was so disgusting that we booked a room at another hotel. The price was much higher, but I felt safe and clean.
clean, friendly staff, everything worked, great parking, safe area, economically friendly can't lock the deadbolt from the outside. no pool (LOL)
This place was a great value. It was clean and satisfactory. The building was a bit older, but I was extremely happy with the value of the place. Wallpaper was pealing off the wall and the bed a bit hard but no deal beakers.
Proximity to our primary downtown destination (about 10 min drive). Mostly clean, comfortable renovated room. Nice to have fridge and microwave. Good wifi. Friendly staff. Standard comfortable king size bed. Night #2, two cockroaches in bathroom. Seeing as how dinosaurs died out 65 million years ago, while cockroaches have thrived for 320 million years, I'm somewhat fascinated by these creatures and only about 75% grossed out. If this is a big issue for you, you may not want to stay here. My personal policy is to not kill any living thing, so I let them live. I lived as well. I did let staff lady know and she apologized and said they will work on it. Towels were small and pretty meh quality - we were glad we had our own. Also glad we had extra pillows as they only give you 2 on the bed and we like having more.
Lots of families great continental breakfast with lots of fresh healthy choices very impressed. Pool was a lot smaller than it looks in the pictures.Super close to old Sacramento which is right across the street with train rides horse & buggy etc $30 for Parking on top of $230 a night should be free if not cheaper.... Size of pool & parking charges were steep
Large suite. Clean. In down-town. Breakfast ok. Friendly staff. Good location (next to the river). Charging for parking was unexpected. Steep WiFi charges also unexpected when it is free in almost all hotels and coffee shops. very disappointed in this nickel and dime strategy. Especially, when they charge nearly 50% over nearest comparable hotel, this is very user unfriendly. Air-condition/heating unit made noise throughout the night. That vent could have been kept away from the bed room.
Easily reached. Great pillows. Fee for wifi. Air condition kept noisily turning off and on all night
The central location and the great complimentary breakfast. The fact that they charge for their internet (for each computer connection) and I choose hotels based on internet accessibility for business.
Rooms, parking, closeness to the freeway, partially indoor hot tub & pool. Resturaunt was horrible, 1 poor server for the entire place on a Saturday night. She was overwhelmed, ordered wine, soda and cheesecake. Wine & Soda came fine, cheesecake took a while, then no silver wear and no refuel on the coke for my son after repeatedly asking and waiting 20 min. We walked out. There was unattended children in the pool area screaming like idiots and since there is a partial took it echoed into the spa area, staff was called twice about it and ignored the calls.
Not much Except for the wait staff, the rest of the staff was not very helpful.
Very nice hotel and very good price that night. This was my 3rd trip to This hotel and will always stay here when passing through Sacramento. Staff went out of their way to help me scan and email some papers for work one day.
Reserving the room was no problem. Unfortunately, we had to cancel (early) due to a family emergency. The lady who took my report was very knowledgable and accommodating. However, we will go back to Kayak for any future reservations if the need arises. Thank you for your service.
I liked its location centrally located for the purposes of my trip. The ease of freeway access was great and the staff was pleasant and helpful: Nothing it was exactly what it appeared to be.
I loved how the hotel was spacious and clean. The staff was great too! The large amount of children running around. We went on a busy weekend which had special events hosted, but the kids from the event where everywhere! They were running around in the workout room in the treadmills without parental supervising and without shoes on! Another issue was the amount of 'iffy' people hanging out in the parking lot. People that we're not staying at the hotel but just scoping out the patrons coming and going.
Wir haben hier schon einmal übernachtet. Für das Geld ist es ein ausgezeichnetes Preis/Leistungsverhältnis wegen der Nähe zum CSU-Sac. Einrichtungen, Zimmer, sind alle in Ordnung: etwas veraltet und abgenutzt, aber sauber und geräumig. Die einzige Sache, in unser Zimmer, einen großen Raum, in dem es früher einen kleinen Tisch gab. Jetzt nicht mehr. Das ist aber nicht so schlimm.
Alles in allem bekommt man das, wofür man bezahlt. Ein Plus ist, dass es eine funktionierende Klimaanlage an heißen Tagen gibt. viele Fast Food Restaurants in der Umgebung. Direkt am Freeway und so ist es etwas laut. Renovierungsarbeiten während meiner Reise so gab es auch eine Menge Lärm.