The room was clean, smelled nice exactly what the pictures showed is what you get. You can hear everything. We had a room by the stairs and it kept us up all night. There were loud drunk people hitting the wall down the stairs, laughing all hours of the night.
The room smelled like it use to be a smoking room and had a wierd odor to it.
The room was filthy and smell like Moho... I only stay for an hour
Absolutely nothing. Refund and formal complaint filed. Normally I don't leave reviews but on this one I had to. Made reservation for parents and nephew in town and first the rooms look nothing like the pictures so don't get fooled. Not 5 min after I dropped off my parents I got a call to rush back to the hotel. My mother not only was put in a room that had holes in the mattress and was blood stained, but was also bed bugs. I took photos of the war torn mattress and also brought the bugs in a paper towel to the front desk to show them. They moved them to another small room and I asked if we would have the same problem and the desk said we shouldn't but to be sure to check. Not the answer you want to hear so needless to say we then asked for a refund since bed bugs isn't something you want crawling on you and your clothes at night to take home to the little ones. I would highly suggest looking elsewhere to spend the night if you value your health and safety. I called the corporate office and they have filed a formal complaint into the matter. Hope this helps for those of you traveling and saves you the time and headache that myself and my family had to go through.
The staff was friendly. Good location. Easy to find. Quick access to highway. The first room (had sign 100% smoke free) we were given smelled of stale cigarette smoke. Requested a room change was immediately given another room. Second room smelled better. Bed had hair on the sheets and pillow cases that were not from us.
Es war alles in Ordnung. Das Personal war hilfsbereit und unser Aufenthalt leider zu kurz. Wir können das Haus gerne weiterempfehlen.
Das Hotel liegt sehr nahe am Flughafen O´Hare, angenehm nach einer langen Reise. Der check -in läuft reibungslos. Trotz der etwas in die Jahre gekommenen Inventars, steht Sauberkeit und guter Servive im Vordergrund. Das Restaurant ist sehr gut, typische Auswahl amerikanischer Speisen, gute Qualität, üppige Portionen ! Faire Preise . Recommended ! Durch die Nähe zu Flughafen ist Fluglärm nicht zu vermeiden, Ohrstopfen nicht vergessen !
verkehrsguenstige Lage zum Flupplatz alles ok
Das Zimmer roch "ungelüftet" dunkle Zimmer; Geruch
Nothing The hallways smelled so bad, the smell of smoke was so thick. The bed in the room was the most uncomfortable brick I have ever slept on. My back is in pain for the horrible bed
The seamless check in process and the friendly staff Small repairs (Shower curtain needing to be more secure and a hole patched up in bathroom) need to be completed prior to allowing guests into the room (214).
Sehr gute Lage nahe Airport ALles Ok
Das Hotel ist mit seiner Lage auf dem Flughafen-Geländer sehr gut erreichbar und ideal für eine Übernachtung, insbesondere bei business Flügen. Kaffetassen im Zimmer waren nicht gespült.
liegt direkt am Flughafen O'Hare; Terminals 1-3 in Fußweite, T5 mit Flughafenbahn zu erreichen; U-Bahn in die City fährt unterm Hotel los
The room, the fact that there was a restaurant,and a breakfast
Enjoyable and quiet
Spent overnight at thew hotel. Good service and helpful staff.
The hotel's facilities are excellent. It offers a breakfast as part of the room package that's wonderful; a chef cooks omelettes to order and there are a wide variety of other great breakfast items to add to your plate(s). The hotel's staff was very cordial, however I had a concerning experience with the reservations staff. As is my practice, I called the hotel the day of my arrival (May 23)to confirm my reservation. I was advised that no reservation had been made in my name. The clerk apparently searched for it in a variety of ways, but was unable to locate it. I eventually made another reservation through hotel staff. When I arrived at the hotel for check in, the counter clerk found both resrvations. She kindly canceled the second reservation (without penalty). No one seemed to know why my Booking.Com reservation was not visible (made on May 14) was not found by the hotel staff person I talked with earlier on May 23.
We loved everything! Mostly, we loved the attitude of the staff. They made us feel welcome and went overboard to be helpful. Didn't like having to leave.
Great location for shopping and restaurants. Rooms need to be updated and staff are not as friendly as I'm accustomed to when staying at Hilton Honors properties. Elevators are slow, so wait time can be longer than expected.
Liked the valet parking, the breakfast that's included, and its location in relation to the Stephenson Convention Center. Comfy bed. Poor service in the tavern, we walked out in anger. Coffee supplied in the rooms was just nasty tasting (Rain Forest French Roast, Yech!)
Breakfast Dated, rooms not very clean, room doors are glass with curtains (not very practical), interior of rooms beat up, dated, and in need of serious renovation. Not typical of other Embassy Suits I've stayed in.
We liked the location being close to the convention center. The whole building was vastly under staffed. We could see the frustration in the eyes of the existing staff. Management was overwhelmed and appeared not to have proper training or experience. The elevators were not all operating and it took far too much time to get from the top floor to the lobby. The breakfast was cold and under cooked. On the last day of our stay the D.E.A. made a bust and was running around with guns drawn, while looking for someone. This made the reason for hearing people knocking on the door in the next room all night clear. I will be staying at the Hilton next year.
Stayed in numerous ohare area hotels during past five years and hands down, Loews was heads above in cleanliness, staff, and overall presentation. Spacious yet quiet, especially in a bustling area. Will be back.
Newly remodeled, clean hotel; staff is very polite and proffesional. Stayed there over 30 times in the last 2 yrs, and will definitely do it again
Parking garage was excellent- last year stayed at Hyatt and had to park in convention center garage because of so many day visitors attending the Salsa exhibition at the Hyatt. Closet only had short hanging space- need long space to hang gown and tux.
Nothing much Pay to park even though it was that far from city, bad bathroom, no complementary breakfast
Shower, bed, very comfortable and luxurious. Accommodated my request to stay in a quiet room. Planes flying overhead is definitely noticeable but not disturbing. The primary purpose of my stay was to have a stress free location to have lunch during the break period of an exam I was taking at a nearby convention center. I arranged to have lunch delivered to my room in the short lunch break I had and despite confirming multiple times that it would be delivered at 11:45 I was very disappointed and panicked to find it wasn't waiting for me. When I arranged the lunch in the morning I was adamant about the delivery time and warned that it was possible I might not be in the room. I was never told this would be a problem. When I called to inquire about the missing lunch, I was told it was against company policy to leave a meal in the room, and they "didn't know who I could have spoken with that would have taken the order". This was truly disappointing because not only was I incredibly stressed (having prepared for this exam for 6 months and needing to return for the afternoon session in less than 30 minutes) but I also felt patronized that I could have fabricated speaking with someone about the topic. I would expect so much more out of a luxury hotel like this. Ultimately they were able to fast track a meal that I ate in about 6 minutes, but were nice enough to not blink in providing me a $70 bill for the food. I returned to the afternoon portion of the exam stressed and flustered when I should could have been calm. I wouldn't have arranged to stay at the hotel if I thought they weren't going to be accommodative of my needs.
We got there and we had asked for a room with two beds and they said they didn't have one when we had already made the reservation with two beds. Staff did not do anything to accomadate us. Registration lady was rude and short.
Nicely appointed room; very good about late check in despite being busy (~2am). I had to purchase a toothbrush and have the lady and the shop tell the front desk guy (who had sent me to their shop) to give me toothpaste because they were out. A little dissapointing given the price and proximity to the airport.
Clean, cool decor, good service, good shuttle , if you are ever stuck at Ohare Consider this hotel
Location Kayaks assistance View Bed was not comfortable and sheets were so stiff you could hear them across the room with the slightest movement. Idk, maybe that's why bed was uncomfortable. Weddings being held at hotel had loud intoxicated guests roaming halls all nite.
I had an all around great stay. Great location for traveling, shuttle service, shopping and eating out but also the restaurants in house. But two things I would look into I stayed the 12/18-19 and as I was waiting for the shuttle around 430 am a drunk guest was vomiting in front of the doors, spitting on the walk mat, and just being ridiculous but i seen staff members walk right by him and do nothing. Being in the industry I would have thought to get this guy away from guests whether by using security or simply asking him if he needed help. It was disgusting having to see him vomit and spit then smell it while waiting for shuttle services.
Not impressed with charging to register early. And never have had a 4 pm register time.
Good hotel, small but good Small but good
We had to travel with our dog and they were had no problems with having her at the hotel. We called ahead. A little more space.
The hotel was very clean, the bed was plush and extremely comfortable. The staff was frendly and helpful. They also have an airport shuttle which makes it very easy to access.
The heater was so loud and rattled it woke me up in the middle of the night, I thought an airplane was landing outside the building
HORRIBLE!!! First, I rate your hotel with NO STARS - It appears that I gave you more on the last page. We were a party of 4 adult family members looking for a room near O'Hare airport with two double beds to sleep in for 5 hours before flying home. Upon arrival we were told by the desk clerk (who cleverly concealed her identity by not wearing a name tag) that our confirmed reservation was "only a request", and all she had was king bedded rooms. I asked her if she was giving us two rooms and she said no, she had only 3 rooms left, but 4 reservations. It was AWFUL in every way. I felt like I was in a cell block. My son slept on an aerobed, & my brother on a window seat. The county jail would have been better. I will never return and will tell everyone I know to avoid your brand like the plague unless they like liars, unpleasant/ unfriendly staff, the noise of a running toilet all night and a sterile, ugly atmosphere. P.S. Readers - I am a hotel professional of 38 years and know of what I speak!
Helpful staff, clean environment, great location
Modern look and feel throughout, in public areas as well as guest room. Plenty of space in common areas to sit, work, read, etc. Room may not be the best for getting work done but was good for sleeping. Rates when I was there were competitive compared to other airport hotels and much less expensive than downtown. Friendly staff. Minor complaints: Not as close to the Blue Line as advertised (although the shuttle will take you there). Entrance is hard to find by car/taxi, but once you've done it it's easy enough to remember. O'Hare is a busy airport so planes are flying overhead all day and night - otherwise fairly quiet. Mediocre coffee.
Great location for getting to the city and the airport!
Very unique, clean, and great price for a night Outrageous parking fee, cleanliness of pool table
Cool euro style rooms, super easy access to O Hare
Die Mitarbeiter sind sehr freundlich und legen z. B. den Shuttle Service zum Flughafen sehr großzügig aus Das angebotene "continental breakfast" war lediglich Kaffee und Muesli. Allerdings ist sonst meist kein Frühstück dabei.
Sehr freundliche Mitarbeiter, hilfsbereit ein super guter Transfer von und zum O`Hare Airport und der dortigen Bahnverbindung nach Downtown Chicago. Sehr spärliches Frühstück eigentlich nur Kaffee, sofern mein kein Freund von Ceralien ist.
Nähe zum Flughafen. Shuttle inbegriffen. Abholung vom Flughafen (Shuttleservice) hat nicht geklappt.
Die Mitarbeiter waren sehr hilfsbereit, haben uns mit Tipps und Auskünften sehr geholfen. Auch das Hotelzimmer mit Kingsize-Bett war sehr geräumig und gemütlich.
kostenloser Transfer zur Mietwagen-Firma und zum Flughafen Frühstück war auch für "Kontinental" ärmlich. Es gab nur Kaffee/Tee und 2 Sorten Kornflakes. Das haben wir schon besser erlebt.
Das Personal war ausgesprochen freundlich und zuvorkommend und der kostenloste Fluhafenshuttel hat einwandfrei funktioniert. Die Lage.
The price was right for just staying one night with a very early morning flight I stayed here for Beatles Fests in 1990-93. Many changes downstairs but the hall ways, the rooms, etc seriously need updating.
Room was comfortable and clean. Everything I needed was available. Only a 6 minute cab right to Gino's East for the classic Chicago Deep Dish experience.The hotel staff was friendly and helpful, and there were lots of events happening! The TV wasn't working correctly. Channels wouldn't update and the room service menu wouldn't load. There was a bit of nickle and dime-ing as well.
Loved the locarion, the over all feel of the hotel, and the staff was very friendley. The room was a little small for two people.
Great hotel bar with happy hour and great food. Airport Shuttle service Clean, comfortable rooms. Parking situation is difficult when arriving and checking in.
Great location, with easy access from your parking garage. Polite and helpful stay. Great breakfast buffet. Big T.V in our room #302.
Workout room had lots of equipment. The rooms were comfortable. It's a huge hotel with a huge atrium and the sound travels easily up from the first to the tenth floor. This made it impossible to sleep with a rowdy group in the hotel. I also hate paying $25 for a crappy breakfast buffet and $25 a day for parking. i felt ripped off.
Everything the waiting Time for shuttle to the casino
Everything... Stairs were hard on my knees but that's my problem :) Delightful wedding venue. Room Service was wonderful! Marble floor in the bathroom...could have been disasterous...Very pretty but very hard when I fell. Luckily all I hurt was my pride. I know the marble is very attractive but is there any way it can be made non skid...I can't be the only female that's ever walked into one of those bathrooms in nylons...
Great value for quiet and modern room. Staff was very nice. They let us check-in at noon. Red bar has great food and appetizers. Construction outside of hotel entrance was an eyesore.
Excellent facilities and extremely nice and helpful staff. Parking was a nightmare, and if you could find a space it cost $30 per night. They could also use another set of elevators.
The Hyatt is consistent in quality service and features. I stayed here for a conference that was down the street. I got in early and a room was not ready and needed to have some breakfast. The wait staff were fabulous, told me I could stay with them as long as I needed and offered to check with the front desk on the readiness of a room. The Bell Caps took care of my items and locked up my stuff because I had a lap top, Red was a great place to eat, great staff. There is courtesy transportation from Ohare every 15 minutes. There is a mall about .6 miles away, an easy walk or a $6 cab ride. The blue line is a 10 minute walk away. A room was not ready when I arrived and the front desk offered to take my number down and would call me when it was ready, I never received a call. The person I was traveling with received free WI FI (not a priority member) and i had not. It could have been end user error but even when I used the code my travel partner had, it would not work. At check out, the front desk did credit me. I simply recommend to anyone to ask about the free WI FI to save the hassle of $15 for a basic connection.
Great value. Very nice design. Convenient location. Polite staff. Full parking lot. Long walk to the room.
Hotel close to airport but not too noisy - restaurant on site quite good with grat staff
good for the price
Very nice young lady at the reception. Very friendly.
Room was quite spacious & comfortable. Room window was of small size.
Location Remodeled but very poorly and free breakfast was gross and was discussed with the roaches
The room is large enough. The A/C is not work well
The location was convenient for the purposes of my trip. Overall, it had the feel of "cheap" even though the price to stay was night. The clock radio didn't work, even when it was replaced with anotehr one. The business center charged for simple internet access (while the Comfort Inn in Skokie where friends stayed did not; I checked a-mail there!) The breakfast offering was tasteless, and the disposable plates & utensils just plain cheap!
Warm breakfast The receptionists never show smile; shuttle bus interval too long
access to O'Hare airport
The close proximity to O'hare airport. The fact I couldn't receive room service before 7am.
Shuttle bus is convenience. The receipt is supplied in time. The price is pretty high.
When I check out the staff at reception desk refused to give me a recipt. They said that they did not charge my credit card. Though this is tackled through booking.com, the experience is bad to me.
excellent service. very clean and confortable.