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The staff was friendly. Good location. Easy to find. Quick access to highway. The first room (had sign 100% smoke free) we were given smelled of stale cigarette smoke. Requested a room change was immediately given another room. Second room smelled better. Bed had hair on the sheets and pillow cases that were not from us.
The room was clean, smelled nice exactly what the pictures showed is what you get. You can hear everything. We had a room by the stairs and it kept us up all night. There were loud drunk people hitting the wall down the stairs, laughing all hours of the night.
The room was filthy and smell like Moho... I only stay for an hour
Absolutely nothing. Refund and formal complaint filed. Normally I don't leave reviews but on this one I had to. Made reservation for parents and nephew in town and first the rooms look nothing like the pictures so don't get fooled. Not 5 min after I dropped off my parents I got a call to rush back to the hotel. My mother not only was put in a room that had holes in the mattress and was blood stained, but was also bed bugs. I took photos of the war torn mattress and also brought the bugs in a paper towel to the front desk to show them. They moved them to another small room and I asked if we would have the same problem and the desk said we shouldn't but to be sure to check. Not the answer you want to hear so needless to say we then asked for a refund since bed bugs isn't something you want crawling on you and your clothes at night to take home to the little ones. I would highly suggest looking elsewhere to spend the night if you value your health and safety. I called the corporate office and they have filed a formal complaint into the matter. Hope this helps for those of you traveling and saves you the time and headache that myself and my family had to go through.
The room smelled like it use to be a smoking room and had a wierd odor to it.
liegt direkt am Flughafen O'Hare; Terminals 1-3 in Fußweite, T5 mit Flughafenbahn zu erreichen; U-Bahn in die City fährt unterm Hotel los
Sehr gute Lage nahe Airport ALles Ok
Das Hotel ist mit seiner Lage auf dem Flughafen-Geländer sehr gut erreichbar und ideal für eine Übernachtung, insbesondere bei business Flügen. Kaffetassen im Zimmer waren nicht gespült.
Tolles Preis/Leistungsverhältnis. Sehr schönes Design. Günstige Lage. Höfliches Personal. Großer Parkplatz. Langer Weg zum Zimmer.
Tolle Lage, nahe am Flughafen und CTA Blue Line. Wunderschöne Einrichtung, tolle Zimmer. Ich würde gerne wieder hier übernachten Matratze war etwas zu hart
Tolle Lage, mit leichtem Zugang von Ihrem Parkhaus. Höflich und hilfsbereit. Großartiges Frühstücksbuffet. Großer Fernseher in unserem Zimmer Nr. 302.
Tolles Hotel Bar mit Happy Hour und tollem Essen. Flughafen Shuttle Service Die Zimmer sind sauber und komfortabel. Die Parklage ist schwierig bei der Ankunft und beim Einchecken.
Tolles Preis/Leistungsverhältnis für ruhiges und modernes Zimmer. Das Personal war sehr nett. Sie ließen uns um 12 Uhr einchecken. Red Bar hat tolles Essen und Snacks. Baustelle außerhalb des Hoteleingangs war ein Schandfleck.
Sehr einzigartig, sauber und super Preis für eine Nacht Parkgebühr unverschämt, Sauberkeit der Billardtisch
Man muss fürs parken bezahlen? ? ?? Das ist lächerlich
Die Lage war gut für einen frühen Flug am Morgen
1. Das erste behindertengerechte Zimmer war merkwürdig. 2. das zweite Zimmer war in einem anderen Stock 3. Die Klimaanlage funktionierte nicht gut im zweiten Zimmer 4. die Toiletten sind zu niedrig 5. keine Mikrowelle 6. Kosten für Wasser und Parken Die einzig gute Sache war die Nähe zur Arena
Frequent shuttle service from/to the airport, very nice and spacious suites
Freundlicher Empfang , sauberes Zimmer , ruhig , mit Airport Shuttle Bus und Blue Line Zug in 45 Minuten in Downtown Chicago
sauber, Zugang zum O'Hare Kein Pool, kostenpflichtigen Internetzugang
Space in the roomnothing
The rooms were new, clean, well furnished and well designed. Staff was friendly and attentive and the location is close to the airport and rental car returns. Just about as good as it could be. It was cold outside.. just kidding.. there was nothing objectionable.
verkehrsguenstige Lage zum Flupplatz alles ok
Das Zimmer roch "ungelüftet" dunkle Zimmer; Geruch
Es war alles in Ordnung. Das Personal war hilfsbereit und unser Aufenthalt leider zu kurz. Wir können das Haus gerne weiterempfehlen.
Das Hotel liegt sehr nahe am Flughafen O´Hare, angenehm nach einer langen Reise. Der check -in läuft reibungslos. Trotz der etwas in die Jahre gekommenen Inventars, steht Sauberkeit und guter Servive im Vordergrund. Das Restaurant ist sehr gut, typische Auswahl amerikanischer Speisen, gute Qualität, üppige Portionen ! Faire Preise . Recommended ! Durch die Nähe zu Flughafen ist Fluglärm nicht zu vermeiden, Ohrstopfen nicht vergessen !
The seamless check in process and the friendly staff Small repairs (Shower curtain needing to be more secure and a hole patched up in bathroom) need to be completed prior to allowing guests into the room (214).
Nothing The hallways smelled so bad, the smell of smoke was so thick. The bed in the room was the most uncomfortable brick I have ever slept on. My back is in pain for the horrible bed
We liked the location being close to the convention center. The whole building was vastly under staffed. We could see the frustration in the eyes of the existing staff. Management was overwhelmed and appeared not to have proper training or experience. The elevators were not all operating and it took far too much time to get from the top floor to the lobby. The breakfast was cold and under cooked. On the last day of our stay the D.E.A. made a bust and was running around with guns drawn, while looking for someone. This made the reason for hearing people knocking on the door in the next room all night clear. I will be staying at the Hilton next year.
Liked the valet parking, the breakfast that's included, and its location in relation to the Stephenson Convention Center. Comfy bed. Poor service in the tavern, we walked out in anger. Coffee supplied in the rooms was just nasty tasting (Rain Forest French Roast, Yech!)
Great location for shopping and restaurants. Rooms need to be updated and staff are not as friendly as I'm accustomed to when staying at Hilton Honors properties. Elevators are slow, so wait time can be longer than expected.
We loved everything! Mostly, we loved the attitude of the staff. They made us feel welcome and went overboard to be helpful. Didn't like having to leave.
Breakfast Dated, rooms not very clean, room doors are glass with curtains (not very practical), interior of rooms beat up, dated, and in need of serious renovation. Not typical of other Embassy Suits I've stayed in.
The hotel's facilities are excellent. It offers a breakfast as part of the room package that's wonderful; a chef cooks omelettes to order and there are a wide variety of other great breakfast items to add to your plate(s). The hotel's staff was very cordial, however I had a concerning experience with the reservations staff. As is my practice, I called the hotel the day of my arrival (May 23)to confirm my reservation. I was advised that no reservation had been made in my name. The clerk apparently searched for it in a variety of ways, but was unable to locate it. I eventually made another reservation through hotel staff. When I arrived at the hotel for check in, the counter clerk found both resrvations. She kindly canceled the second reservation (without penalty). No one seemed to know why my Booking.Com reservation was not visible (made on May 14) was not found by the hotel staff person I talked with earlier on May 23.
Enjoyable and quiet
The room, the fact that there was a restaurant,and a breakfast
Spent overnight at thew hotel. Good service and helpful staff.