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The view from the bar/restaurant on the top floor was outstanding! I thought the hotel was closer to Haneda Airport than it turned out to be.
spacious...... the housekeeping did not clean up the room well..... the many thing just like candy wrapper were still in the carpet.....
Great rooms, with nice views. Hotel staff were very helpful and friendly. Train station at the front door to the hotel. Big shopping centres next door. Far from the main areas of Tokyo (Shinjuku, Shibuya etc) roughley a 30 min train ride. There is a train station at the front door to the hotel which is very conveniant but this is not a JR station so if you have the JR pass you can not use it here.
Shuttle service to Disney land. Room spacious and very good cleanliness. We booked four rooms (2 families) 4-5 months prior our arrival. The room arrangement given to us 2 rooms next to each other and the other 2 in different floor level. They aware each family going to occupy 2 rooms during our booking and yet they can't arrange the other 2 rooms next to each other or at least the same floor. Eventually the other family has to take the smoking rooms in order to stay next to each other. No smiling face from the male front desk staff.
The Lage is perfekt, im Herzen von Tokio, ca. 5 min zu Fuss von Shinjuku Station und somit zur Tokio Metro. Im näheren Umkreis befinden sich auch eine große Anzahl von Restaurants und Kneipen aller Preislagen, ebenso große Kaufhäuser, wie auch kleine Geschäfte. The Bars des Hotels sind, in Bezug auf Einrichtung und Öffnungszeiten, für ein internationales Hotel nicht ausreichend. Kurz mal ein kühles Bier nach einem langen Arbeitstag oder Stadtbummel ist schwer zu bekommen.
Hervorragende Lage gegenüber von Tokyo mit Blick auf die Rainbowbridge und Tokyo-Skyline; pro Fahrt mit der Monorail 300 Yen einrechnen (ca. 15 Minuten zauberhafte Fahrt). Ansonsten alles super nett auf hohem Niveau ohne elitär zu sein. Benutzung des Schwimmbades nur gegen hohe Gebühr. Sehr frühe oder sehr späte Anbindung an den Flughafen mit Bus nicht möglich.
Großartiger Ausblick über Tokio unklusive Fujy, sehr hilfsbereite Concierge, hat uns Tickets für Sumo besorgt und uns noch bis zur Sumohalle begleitet. Tolle Bar mit herrlichem Blick. -
geräumige, sehr saubere Zimmer mit tollen Ausblick auf die Stadt.
Ideale Lage bei Shibuya Station, "Lost In Translation"-Bar im 40. Stock mit grandioser Skyline Sicht
+Bester Service (Englisch freundlich) +Beste Lage (5 Minuten zu Fuß von Shibuya Station) +beste Aussichten +Sehr Sauber & Komfortabel +luxuriös +die Kosten lohnen sich für den Aufenthalt
Ein sehr schönes Hotel mit toller Aussicht auf die Stadt und gutem Publikum. Die meisten Angestellten legen europäische "Höflichkeit" an den Tag. In Japan darf man normalerweise deutlich freundlicheres Personal erwarten. Alles muss extra bezahlt werden: Internet ca. 10,- Euro pro 24 Stunden (das gehört heute einfach zum Standard, wie die Klimaanlage), Fitnessraum exorbitant teuer (auf der ganzen Welt musste ich noch nirgendwo für den Fitnessraum extra bezahlen) und 30,- € für das zugegeben sehr gute Frühstück sind auch nicht wenig. Zur Buchung via Internet: Leider kann man bei der Buchung vorher nicht erkennen, ob das Frühstück inbegriffen ist. Auch der Zimmertyp ist nicht richtig erkennbar. Man bucht immer ein kleines Überraschungspaket.
Gute Lage in Shibuya, sehr saubere, ordentliche Zimmer. Eindrückliche Aussicht. Die Mitarbeiter waren eher unfreundlich (für Japan ist dies sehr erstaunlich) und unkooperativ. Internet ist ausseroredntlich teuer (500 Yen 15 Min!); auch das Frühstück und der Fitnessraum müssen extra bezahlt werden. Der Gast fühlt sich nicht willkommen.
Toller Blick, tolle Lage, sehr guter Service.
Housekeeping was good Kept clean Staff were mostly helpful Quiet Near Shimbashi and Shiodome Stations Amenities were good Airport Limousine to Narita At check-in we were told we needed to pay for a separate room as my mother and my sister together with me are considered too old to fit in one room with two double beds. They said a larger room would be available that could accommodate the three of us together the next day but we would have to pay an additional 330 USD per night of stay! Our flight landed 11 pm at Haneda by the time we got to the hotel it was already almost 12:30 am, we were exhausted! Renting an additional room also costed the same amount $330. That's the option we went with for at least a day. We then booked a second room online for the subsequent 5 days for only half the price they asked us for upfront. It made little sense from a business perspective if they had let us upgrade to a one bedroom that would release them of two smaller rooms that they can charge more for. Internet is slow especially at night, can barely read the news. Air conditioning was weak in one of our rooms, I was sweating a lot.
The JR Suite was amazing. Love the high floors and view of Tokyo Tower. Customer Service at the front desk was excellent. After we paid for the upgraded suite we were a lot happier. Initial room was very small and they put us on the floor with the business and fitness area so people were in and out on that floor. Room was very very small where our 2 luggage would not fit. My GF kept on bumping her elbows into the shower door and the sink as there was no space in between for her to do her hair and make up. We had to upgrade to the JR. Suite at a very high price. The JR. Suite was an excellent room. We didn't need the living room area but it was a nice adder. What we were expecting was a bedroom similar to the JR suite bedroom but never got it on the regular booking. Concierge needs to look into what he's doing more. We asked about the Robot Restaurant and see about making reservations for that Saturday Night. He booked the reservations but didn't realize that payment up front is required. When we go to the place we were turned away as it was full and everyone had paid in full prior to arrival. When I tried to explain to him I don't think he spoke English well enough to understand. I was not mad at him as we understand we are in another country with a language barrier.
Convenient location, quiet and modern room. Free in-room lan connection. Very friendly, helpful staff. Iron only available in laundry room (so you have to bring your clothes there - no place to hang them while you iron several shirts...). I find that the room is expensive compared to the Park Hotel next door (which is more modern and larger rooms...).
We found the staff extemely helpful especially the guest relations desk went out of their way to be of assistance. The rooms where very comfortable. I was going to move to a cheaper hotel, but the manager organised me a fabulous rate for the extra days, so I didn't move. No
Staff was very helpful. Easy access to a lot of places walking, taxi, or train (close to shinbashi and Shiodome station). Breakfast was 25 dollars per person and did not include much. No good breakfast around. Very surprised that English proficiency of staff was not that good.
huge 'n not cosy
the location is good,very clean hotel the shuttle bus services is very helpful No comlpains
The moment we arrived, we were greeted by a posh and luxurious hotel lobby. There's no doubt about it, the hotel is beautiful. The room is even more so. It is spacious, has very modern furnishing and a very unique window that is able to transform itself to look like a Japanese sliding door. The hotel shuttle to Shinjuku Station is most useful. It would be great if the hotel shuttle operates abit longer. It stops at about 9.50pm. Guests that spend late nights out would benefit if the shuttle could extend its operation hours till midnight. It would also be great if the hotel has transportation arrangemen for Tokyo Disney Resort like some Shinjuku hotels that I know.
it is strategically located, and its value for money is an added value. i enjoy the luxuriness of the hotel and its facilities.the staff is very helpful and courteous
i like the friendly and helpful staff staff. however on the nite of 30th we came back very late and accidentally left our two strollers outside the room. when we checked the next morning the staff at the concierge was not so pleased with our explanation and sort of sternly reminding us not to repeat the same event again. but overall it was a pleasurable experience there.
Extremely polite and helpful staff. Quiet location, very close to Tokyo Metro station. Wifi was expensive and had to be renewed every 24hrs.
the huge comfortable bedrooms, and the excellent staff.
Second time to stay there. First time was given a free upgrade (to an Executive Room) as there were no single rooms available. This time no upgrade but the room was almost as good. The most spacious rooms I've had in my trips in Japan. Good views, good for business district and short walk to main station/shops. The area is a bit of a quieter and a bit of a breather from the crowds/bright lights of the area around the main station. The bathroom could do with being refitted to be more modern and contemporary.
Austaltung des hOTEL,
Sehr gepflegtes Hotel mit guter Anbindung zur U-Bahn. Sauber und wie zu erwarten, ausserordentlich freundliches Personal.
Sehr elegantes Hotel mit gutem Service. Interessante Lage mit guten Möglichkeiten außerhalb des Hotels zu speisen. Schöne Bar in der 36. Etage. Gute aber sehr teuere Restaurants.
Sehr nettes und äußerst bemühtes Personal. Alles sehr sauber und gepfegt. Ein Hotel mit Stil. Ideale Lage zum Ausgehen, Shoppen und Sighseeing in Tokio. Sehr überteuert, so wie die Hotelrestaurants. Hotel ist sehr riesig, wodurch kein gemütlicher Charakter aufkommt.
Location, service, pool staff
I was only in Tokyo for two days. I have always wanted to see the City so I stayed as a long lay-over. I have traveled quite a bit and mostly stay at high end hotels. The room was amazing. It was large, clean and the bed was perfect. I think the one thing that stood out was the service. I mostly felt with the front desk manager Tetsuro Nakamura. Everyone at the hotel seemed to really appreciate their job and enjoy helping their guests. Nothing comes to mind
I have stayed at hotels all over the world butt he Imperial was fantastic. I have never seen such a polite and professional staff. Everything from the moment I got out of the taxi to the moment I boarded the Narita bus was handled with the utmost proficiency and friendliness. Although there are hotels that are more modern and flashier, nothing beats the Imperial. Great location as well.
Great Hotel and great localization. The room was perfect.
not only was the imperial hotel a quietly luxurious place to stay with wonderful service, staying there felt like being part of history. i believe that the original hotel was designed by frank lloyd wright and though the original is no longer standing, pieces from the destroyed hotel have been incorporated into the current lobby. it seems that an effort has been made to retain the frank lloyd wright feeling in the remake of the building. overall, a very nice experience.
Positioned near the business district, but the general area - including the Imperial Palace - are very nice. Well equipped and very modern rooms. The bathroom was enormous with entertaining shower equipment! Public areas are huge and drab in places. But we would certainly return to the Imperial.
This hotel was AWESOME! The service we received can't be spoken about enough. Everyone went out of their way to make sure our stay in Tokyo was problem free. The location is in a prime spot and our room had a great view. Highly recommended!
Is there a star rating higher than five!? From the moment I arrived to check in after getting off of a cruise ship in Yokohama to the moment I checked out and said goodbye to the lovely staff in the lobby, I enjoyed every second of this incredible property. The views were luxurious, the rooms were definitely appointed, the club lounge and everything and anything I can need and more, and I will be racing back to Tokyo to stay here as soon as possible. I sale every luxury cruise line all over the world and this is by far the most hospitable luxurious stay I've ever experienced in my life anywhere in the world. There's absolutely nothing I would change, it was sublime! And that's coming from a New Yorker who stayed in some of the best hotels in some of the best cities across the globe and in some of the most luxury suites on the most luxurious ships on the ocean.
It's a uniquely beautiful hotel. There is no other with such beautiful, serene and peaceful grounds. The staff are exceptionally gracious and hospitable. It is wonderful to come back here after a busy day in very busy Tokyo. It is a short walk to a very good, family owned sushi restaurant near Edogawabashi station. The restaurants, while good, are very expensive. And there are not many options that are close. On the other hand, taxi service is convenient.
The hotel property itself is nothing short of beautiful. The rooms have great views of the city and the expansive garden which is a oasis in the middle of the sprawling Tokyo metropolis. The staff is always prompt and friendly and ready to accommodate anything you may need.
The hotel is beautifully appointed, with large rooms featuring marble bathrooms, mechanic curtains, exceptional service, and a stunning view of the gardens and pagoda. It seems that it is a wedding destination, with a storybook setting. For Tokyo, the price was a good value for the size of room and luxurious setting, the reason is the location isn't as central and train access isn't as readily available as many other luxury hotels. I was there for business travel, but this would be a suitable location for a romantic trip. It didn't bother me to walk up the hill from the subway station. But, the ten minute walk from the subway is the only negative I can identify with this hotel.
Good location Friendly staff Immediately after we checked in to our room, my husband noticed an odor in the room and requested to change room. The staff was very responsive and put us in a different room right away. Unfortunately, the second room also had a very strong odor. It smelled like mildew. We just put up with the smell for the next 3 days :(
Close to train/subway station. Lot of places to get a meal. Perfect variety for breakfast. Staff very helpful. Room a little small but, good enough. Overall enjoyed my stay Bed was like a rock. Pillows filled with wooden pellets. But I slept well.
The room was always clean; the breakfasts were awesome; the staff very helpful I extended an extra night and the fee was pretty high. Like double that I got on Kayak
I had a superior room which had plenty of space and a nice queen bed. Very modern room. The staff was very nice and very helpful with our bags. Nothing wish I could have stayed longer
Perfekter Service durch feundliche und kompetente Mitarbeiter; ideale Lage im Zentrum von Tokio; sehr gutes Preis-/Leistungsverhältnis.
Super Hotel an guter Lage mit sehr freundlichem Personal (wie fast überall in Japan!!) Wir waren im 36. Stockwerk und hatten eine sensationelle Aussicht! Die Continental Breakfast sind , wie immer in Hotels, sehr sehr teuer! Es steht natürlich jedem frei woanders zu frühstücken!
Sehr freundliches Personal; Guest relation einzigartig, extrems hilfsbereit und bemüht.
Stil des Hotels, japanischer Garten Service: es war nicht möglich, zusätzliche Kleiderbügel mzu bekommen!
Europäischer Standard in den Zimmern. Sehr großzügig angelegte Zimmer und auch das Bad entsprach europ. Standard. Dusche perfekt und Lage zur nächsten Metro in gehweite.
das Zimmer, die Lage des Hotels, Service
Zentrale Lage, Metro in unmittelbarer Nähe, Freundlicher Service
For value and room size, this hotel is the best in Tokyo of the five hotels that I've stayed in during any of my trips to Japan (2). It is right off of two subway (Suidobashi, Korakuen stns) and JR east stations and relatively close access to a third (Kasuga Stn). Note that at least Suidobashi and Korakuen Stn have elevators for those traveling with luggage. Tokyo Dome City / Meet Port provide many dining and shopping options. There is also a so-so amusement park suitable for children. I will continue to book stays at this hotel whenever I am in Tokyo. Central location in Bunkyo is away from the JR circle loop and requires some travel upon arrival at Tokyo Stn via Narita Expresses. I wasn't aware of the ease of connection from Tokyo station nor of the presence of elevators at Suidobashi stn when I first arrived, so arriving with luggage was a bit of a chore. When the Tokyo Giants are playing at home, this hotel fills up fast. Extra charge for early check-in (before 1600/400pm)
Access to everything No laundry facilities nearby
Rooms. Service. Price is relatively high
The Palace Hotel was top rate. The staff were very helpful. The hotel was spectacular! Good location away from the city noise and beautiful details at every turn. Very expensive dining but superb food. Definitely a 5-6 star hotel.
The Palace Hotel is just that... a contemporary palace complete with impeccable finishes, art, and service. The staff could not do enough for us from carrying bags, to creating itineraries, to attending to our every need with prompt attention and happy disposition. So kind and generous and anxious to please. Food and drinks were first rate and the concierge club level lounge put it over the top with intimate lounge overlooking the city, outside lounge area with couches and city views, and beautiful and kind service managers who served food and drinks and made arrangements for us all with a warm smile. The rooms are clean contemporary yet warm and impeccable with every convenience at the touch of a button. There is art throughout the rooms and hotel that make you stop and take notice at every turn. If you are lucky enough to get a corner room as we were we enjoyed city views and over looked the Emperial Palace Gardens. The view from the bathroom and tub were breathtaking. The hotel is connected by a beautifully finished underground tunnel with shoppes and restaurants to the nearest train station. This is clearly one of the finest hotels in the world. even if you are not staying here it's worth the time to see. I travelled with my 25 year old son and although he enjoyed experiencing the best of the best, the location is a bit removed from the more active and younger areas to the west such as Shibuya, Roppongie, Harijuko and Shinjuku! if you're hanging in the high rent district you can't beat it, although I must say Harijuko has great shopping along pedestrian friendly streets! Am must see.