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Great rooms, with nice views. Hotel staff were very helpful and friendly. Train station at the front door to the hotel. Big shopping centres next door. Far from the main areas of Tokyo (Shinjuku, Shibuya etc) roughley a 30 min train ride. There is a train station at the front door to the hotel which is very conveniant but this is not a JR station so if you have the JR pass you can not use it here.
spacious...... the housekeeping did not clean up the room well..... the many thing just like candy wrapper were still in the carpet.....
The view from the bar/restaurant on the top floor was outstanding! I thought the hotel was closer to Haneda Airport than it turned out to be.
Shuttle service to Disney land. Room spacious and very good cleanliness. We booked four rooms (2 families) 4-5 months prior our arrival. The room arrangement given to us 2 rooms next to each other and the other 2 in different floor level. They aware each family going to occupy 2 rooms during our booking and yet they can't arrange the other 2 rooms next to each other or at least the same floor. Eventually the other family has to take the smoking rooms in order to stay next to each other. No smiling face from the male front desk staff.
The Lage is perfekt, im Herzen von Tokio, ca. 5 min zu Fuss von Shinjuku Station und somit zur Tokio Metro. Im näheren Umkreis befinden sich auch eine große Anzahl von Restaurants und Kneipen aller Preislagen, ebenso große Kaufhäuser, wie auch kleine Geschäfte. The Bars des Hotels sind, in Bezug auf Einrichtung und Öffnungszeiten, für ein internationales Hotel nicht ausreichend. Kurz mal ein kühles Bier nach einem langen Arbeitstag oder Stadtbummel ist schwer zu bekommen.
Hervorragende Lage gegenüber von Tokyo mit Blick auf die Rainbowbridge und Tokyo-Skyline; pro Fahrt mit der Monorail 300 Yen einrechnen (ca. 15 Minuten zauberhafte Fahrt). Ansonsten alles super nett auf hohem Niveau ohne elitär zu sein. Benutzung des Schwimmbades nur gegen hohe Gebühr. Sehr frühe oder sehr späte Anbindung an den Flughafen mit Bus nicht möglich.
Extremely polite and helpful staff. Quiet location, very close to Tokyo Metro station. Wifi was expensive and had to be renewed every 24hrs.
the location is good,very clean hotel the shuttle bus services is very helpful No comlpains
The moment we arrived, we were greeted by a posh and luxurious hotel lobby. There's no doubt about it, the hotel is beautiful. The room is even more so. It is spacious, has very modern furnishing and a very unique window that is able to transform itself to look like a Japanese sliding door. The hotel shuttle to Shinjuku Station is most useful. It would be great if the hotel shuttle operates abit longer. It stops at about 9.50pm. Guests that spend late nights out would benefit if the shuttle could extend its operation hours till midnight. It would also be great if the hotel has transportation arrangemen for Tokyo Disney Resort like some Shinjuku hotels that I know.
huge 'n not cosy
it is strategically located, and its value for money is an added value. i enjoy the luxuriness of the hotel and its facilities.the staff is very helpful and courteous
Second time to stay there. First time was given a free upgrade (to an Executive Room) as there were no single rooms available. This time no upgrade but the room was almost as good. The most spacious rooms I've had in my trips in Japan. Good views, good for business district and short walk to main station/shops. The area is a bit of a quieter and a bit of a breather from the crowds/bright lights of the area around the main station. The bathroom could do with being refitted to be more modern and contemporary.
the huge comfortable bedrooms, and the excellent staff.
i like the friendly and helpful staff staff. however on the nite of 30th we came back very late and accidentally left our two strollers outside the room. when we checked the next morning the staff at the concierge was not so pleased with our explanation and sort of sternly reminding us not to repeat the same event again. but overall it was a pleasurable experience there.
Ein sehr schönes Hotel mit toller Aussicht auf die Stadt und gutem Publikum. Die meisten Angestellten legen europäische "Höflichkeit" an den Tag. In Japan darf man normalerweise deutlich freundlicheres Personal erwarten. Alles muss extra bezahlt werden: Internet ca. 10,- Euro pro 24 Stunden (das gehört heute einfach zum Standard, wie die Klimaanlage), Fitnessraum exorbitant teuer (auf der ganzen Welt musste ich noch nirgendwo für den Fitnessraum extra bezahlen) und 30,- € für das zugegeben sehr gute Frühstück sind auch nicht wenig. Zur Buchung via Internet: Leider kann man bei der Buchung vorher nicht erkennen, ob das Frühstück inbegriffen ist. Auch der Zimmertyp ist nicht richtig erkennbar. Man bucht immer ein kleines Überraschungspaket.
geräumige, sehr saubere Zimmer mit tollen Ausblick auf die Stadt.
Toller Blick, tolle Lage, sehr guter Service.
Gute Lage in Shibuya, sehr saubere, ordentliche Zimmer. Eindrückliche Aussicht. Die Mitarbeiter waren eher unfreundlich (für Japan ist dies sehr erstaunlich) und unkooperativ. Internet ist ausseroredntlich teuer (500 Yen 15 Min!); auch das Frühstück und der Fitnessraum müssen extra bezahlt werden. Der Gast fühlt sich nicht willkommen.
+Bester Service (Englisch freundlich) +Beste Lage (5 Minuten zu Fuß von Shibuya Station) +beste Aussichten +Sehr Sauber & Komfortabel +luxuriös +die Kosten lohnen sich für den Aufenthalt
Ideale Lage bei Shibuya Station, "Lost In Translation"-Bar im 40. Stock mit grandioser Skyline Sicht
Großartiger Ausblick über Tokio unklusive Fujy, sehr hilfsbereite Concierge, hat uns Tickets für Sumo besorgt und uns noch bis zur Sumohalle begleitet. Tolle Bar mit herrlichem Blick. -
The JR Suite was amazing. Love the high floors and view of Tokyo Tower. Customer Service at the front desk was excellent. After we paid for the upgraded suite we were a lot happier. Initial room was very small and they put us on the floor with the business and fitness area so people were in and out on that floor. Room was very very small where our 2 luggage would not fit. My GF kept on bumping her elbows into the shower door and the sink as there was no space in between for her to do her hair and make up. We had to upgrade to the JR. Suite at a very high price. The JR. Suite was an excellent room. We didn't need the living room area but it was a nice adder. What we were expecting was a bedroom similar to the JR suite bedroom but never got it on the regular booking. Concierge needs to look into what he's doing more. We asked about the Robot Restaurant and see about making reservations for that Saturday Night. He booked the reservations but didn't realize that payment up front is required. When we go to the place we were turned away as it was full and everyone had paid in full prior to arrival. When I tried to explain to him I don't think he spoke English well enough to understand. I was not mad at him as we understand we are in another country with a language barrier.
Staff was very helpful. Easy access to a lot of places walking, taxi, or train (close to shinbashi and Shiodome station). Breakfast was 25 dollars per person and did not include much. No good breakfast around. Very surprised that English proficiency of staff was not that good.
Housekeeping was good Kept clean Staff were mostly helpful Quiet Near Shimbashi and Shiodome Stations Amenities were good Airport Limousine to Narita At check-in we were told we needed to pay for a separate room as my mother and my sister together with me are considered too old to fit in one room with two double beds. They said a larger room would be available that could accommodate the three of us together the next day but we would have to pay an additional 330 USD per night of stay! Our flight landed 11 pm at Haneda by the time we got to the hotel it was already almost 12:30 am, we were exhausted! Renting an additional room also costed the same amount $330. That's the option we went with for at least a day. We then booked a second room online for the subsequent 5 days for only half the price they asked us for upfront. It made little sense from a business perspective if they had let us upgrade to a one bedroom that would release them of two smaller rooms that they can charge more for. Internet is slow especially at night, can barely read the news. Air conditioning was weak in one of our rooms, I was sweating a lot.
Convenient location, quiet and modern room. Free in-room lan connection. Very friendly, helpful staff. Iron only available in laundry room (so you have to bring your clothes there - no place to hang them while you iron several shirts...). I find that the room is expensive compared to the Park Hotel next door (which is more modern and larger rooms...).
We found the staff extemely helpful especially the guest relations desk went out of their way to be of assistance. The rooms where very comfortable. I was going to move to a cheaper hotel, but the manager organised me a fabulous rate for the extra days, so I didn't move. No
Sehr nettes und äußerst bemühtes Personal. Alles sehr sauber und gepfegt. Ein Hotel mit Stil. Ideale Lage zum Ausgehen, Shoppen und Sighseeing in Tokio. Sehr überteuert, so wie die Hotelrestaurants. Hotel ist sehr riesig, wodurch kein gemütlicher Charakter aufkommt.
Sehr elegantes Hotel mit gutem Service. Interessante Lage mit guten Möglichkeiten außerhalb des Hotels zu speisen. Schöne Bar in der 36. Etage. Gute aber sehr teuere Restaurants.
Sehr gepflegtes Hotel mit guter Anbindung zur U-Bahn. Sauber und wie zu erwarten, ausserordentlich freundliches Personal.
Austaltung des hOTEL,
Location, service, pool staff
I was only in Tokyo for two days. I have always wanted to see the City so I stayed as a long lay-over. I have traveled quite a bit and mostly stay at high end hotels. The room was amazing. It was large, clean and the bed was perfect. I think the one thing that stood out was the service. I mostly felt with the front desk manager Tetsuro Nakamura. Everyone at the hotel seemed to really appreciate their job and enjoy helping their guests. Nothing comes to mind
I have stayed at hotels all over the world butt he Imperial was fantastic. I have never seen such a polite and professional staff. Everything from the moment I got out of the taxi to the moment I boarded the Narita bus was handled with the utmost proficiency and friendliness. Although there are hotels that are more modern and flashier, nothing beats the Imperial. Great location as well.
Great Hotel and great localization. The room was perfect.
not only was the imperial hotel a quietly luxurious place to stay with wonderful service, staying there felt like being part of history. i believe that the original hotel was designed by frank lloyd wright and though the original is no longer standing, pieces from the destroyed hotel have been incorporated into the current lobby. it seems that an effort has been made to retain the frank lloyd wright feeling in the remake of the building. overall, a very nice experience.
This hotel was AWESOME! The service we received can't be spoken about enough. Everyone went out of their way to make sure our stay in Tokyo was problem free. The location is in a prime spot and our room had a great view. Highly recommended!
Positioned near the business district, but the general area - including the Imperial Palace - are very nice. Well equipped and very modern rooms. The bathroom was enormous with entertaining shower equipment! Public areas are huge and drab in places. But we would certainly return to the Imperial.
Access to everything No laundry facilities nearby
For value and room size, this hotel is the best in Tokyo of the five hotels that I've stayed in during any of my trips to Japan (2). It is right off of two subway (Suidobashi, Korakuen stns) and JR east stations and relatively close access to a third (Kasuga Stn). Note that at least Suidobashi and Korakuen Stn have elevators for those traveling with luggage. Tokyo Dome City / Meet Port provide many dining and shopping options. There is also a so-so amusement park suitable for children. I will continue to book stays at this hotel whenever I am in Tokyo. Central location in Bunkyo is away from the JR circle loop and requires some travel upon arrival at Tokyo Stn via Narita Expresses. I wasn't aware of the ease of connection from Tokyo station nor of the presence of elevators at Suidobashi stn when I first arrived, so arriving with luggage was a bit of a chore. When the Tokyo Giants are playing at home, this hotel fills up fast. Extra charge for early check-in (before 1600/400pm)
Great location very close to main shopping area in Ginza. Room on the small side.
The views from our room were good, it was nice and clean. I thought for a hotel of this standard the staff would be able to understand English a bit more, not very well situated for shopping more of a business hotel. No english Tea,
Staff were extremely helpful and courteous. None.
The view from the room was beautiful, I loved the bathroom window which could be made seeing through, so you could enjoy the view from the shower. No complaint, very satisfied.
The design is lovely and the location can't be beat. The hotel is high up and it is great to look down on Tokyo. The pillows were uncomfortable which took away a little bit of ease of sleep.
The location not far from Ginza and the metro station Shimbashi/Ginza is useful. There isn't a gym. And the Internet isn't a wifi but cable. I carry an iPhone which is useless without a wifi. Breakfast selection should be changed daily.
The room was large and had a good view of the bay. The hotel was not close to restaurants or shopping. Which was a problem because the hotel restaurants were quite expensive. The 'double' beds were too narrow for two people to share.
The staff - extremely polite and helpful. Calls made to the front desk were answered promptly and items delivered within minutes. It entire experience was a total delight.
This hotel is about 20-30 minutes by walking/subway from major areas like Shinjuku, Asakusa, and Ueno Park - just need to be aware when planning your stay as it can make for long days.
The location and room size - very nice experiece and outstanding value for the rate provided by Priceline! The view bar was non-smoking, which is not common in Japan. Many patrons greatly prefer this, but I prefer at least one bar where I can enjoy a cigar.
It was located right on the bay and we had a room with a view of the bay. It is on the outskirts of town, so not a lot going on near by.
view, attention to detail, and service.
shuttle to closest train station. Great views of river. no
Service - before, during, and after stay. Amenities. Location. View. Breakfast buffet was a bit over priced, but, food was good. Miso was overcooked. Could have used more 'free' fridge space. Should consider being a Disney 'Good Neighbor' hotel. Many hotel patrons had to use the train system and were caught in crowds.
The club level was an additional $100 USD approximately. I thought $75 would be more appropriate for what you got. Very nice experience.
Staff is really accommodating. Shuttle bus could be more often.
My November stay in Tokyo was switched from Okura Hotel to Sheraton Miyako Hotel, because Okura was demolished in May this year for a new hotel building to be reopened in 2018. So all the evaluations given here are for Miyako Hotel. The hotel is excellent, very roomy and update. It offers all what a ordinary traveler needs and beyond. Its location is great right in the middle of several subway stations, only Meguro station and takaniwa station are within walking distance. But, scheduled hotel buses taking hotel guests to Meguro and Shinagawa station is an excellent way to help hotel guests move around. Do your homework and find out what time the airport limousine bus can take you from airports to Miyako Hotel before you buy airline tickets. Because the bus schedule is very odd. I came to Miyako from Tokyo Haneda Airport, the airport limousine bus only runs twice in the morning and once in the late evening (Good for red eyed flight guests). If you come to the hotel any time between those schedules, you need to find out what is the nearest hotel or subway stations to Miyako the airport bus can take you to, then take taxi from there to Miyako.
Classic or dated, whatever your preference, but well maintained and spotless. Large rooms, for Japan. Staff is marvelous. Very close to the US Embassy and train stations. All staff speak English sufficient to get the job done. Booking through Kayak got a reasonable rate for Tokyo. Couldn't control the heat in the room, which was 79F. WiFi connects but can be erratic on mobile devices. Food in the hotel is outrageously expensive, but a 2 minute walk gets you to reasonable options. Gym is excellent but there is a substantial extra charge to use it.
I very much liked the authentic 50's modern hotel and interiors…in a great location in Tokyo near the American Embassy.
It's a uniquely beautiful hotel. There is no other with such beautiful, serene and peaceful grounds. The staff are exceptionally gracious and hospitable. It is wonderful to come back here after a busy day in very busy Tokyo. It is a short walk to a very good, family owned sushi restaurant near Edogawabashi station. The restaurants, while good, are very expensive. And there are not many options that are close. On the other hand, taxi service is convenient.
The hotel is beautifully appointed, with large rooms featuring marble bathrooms, mechanic curtains, exceptional service, and a stunning view of the gardens and pagoda. It seems that it is a wedding destination, with a storybook setting. For Tokyo, the price was a good value for the size of room and luxurious setting, the reason is the location isn't as central and train access isn't as readily available as many other luxury hotels. I was there for business travel, but this would be a suitable location for a romantic trip. It didn't bother me to walk up the hill from the subway station. But, the ten minute walk from the subway is the only negative I can identify with this hotel.
The hotel property itself is nothing short of beautiful. The rooms have great views of the city and the expansive garden which is a oasis in the middle of the sprawling Tokyo metropolis. The staff is always prompt and friendly and ready to accommodate anything you may need.