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I have stayed at hotels all over the world butt he Imperial was fantastic. I have never seen such a polite and professional staff. Everything from the moment I got out of the taxi to the moment I boarded the Narita bus was handled with the utmost proficiency and friendliness. Although there are hotels that are more modern and flashier, nothing beats the Imperial. Great location as well.
Great Hotel and great localization. The room was perfect.
not only was the imperial hotel a quietly luxurious place to stay with wonderful service, staying there felt like being part of history. i believe that the original hotel was designed by frank lloyd wright and though the original is no longer standing, pieces from the destroyed hotel have been incorporated into the current lobby. it seems that an effort has been made to retain the frank lloyd wright feeling in the remake of the building. overall, a very nice experience.
This hotel was AWESOME! The service we received can't be spoken about enough. Everyone went out of their way to make sure our stay in Tokyo was problem free. The location is in a prime spot and our room had a great view. Highly recommended!
Positioned near the business district, but the general area - including the Imperial Palace - are very nice. Well equipped and very modern rooms. The bathroom was enormous with entertaining shower equipment! Public areas are huge and drab in places. But we would certainly return to the Imperial.
I was only in Tokyo for two days. I have always wanted to see the City so I stayed as a long lay-over. I have traveled quite a bit and mostly stay at high end hotels. The room was amazing. It was large, clean and the bed was perfect. I think the one thing that stood out was the service. I mostly felt with the front desk manager Tetsuro Nakamura. Everyone at the hotel seemed to really appreciate their job and enjoy helping their guests. Nothing comes to mind
Location, service, pool staff
Top Lage, sehr freundlich und hilfsbereites Personal, Einrichtungen sehr modern. Zimmer sind klein (ist aber in Tokyo, vorallem in der Gegend, üblich)
Die Lage des Hotels war für unseren 5-Tages Aufenthalt ausgezeichnet. Das Zimmer und Bad ausreichend gross und sehr sauber.
Tolle Lage, wunderbares Personal, tolles Frühstück. Geräumiges Zimmer für Tokio
Es war leicht zu Fuß zu den öffentlichen Verkehrsmitteln zu kommen um die Sehenswürdigkeiten der Stadt zu sehen kein Pool
Wifi Kennwort immer falsch, ich konnte es nicht benutzen.
This was my first time in Japan, but I heard about the hotels beforehand. The rooms are small because you are in an overpopulated city, so if you manage your expectations it is really very pleasant. The hotel was clean and each floor and your room are secured by access card. Staff was very friendly and accomodating as well. You are a short walk from 2 subway lines, the imperial palace, hibiya park, and Tokyo's version of Times Square. Overall, I enjoyed it and if I go back I will strongly consider staying there again.
Zentrale, aber ruhige Lage etwas kleine Zimmer, sehr teure Hotelbar
Die zentrale Lage an der geschäftigen Ginza und trotzdem nächtliche Ruhe sind zusammen ein unschlagbares Argument In einer Technologie orientierten Stadt wie Tokio erwarte ich eigentlich wireless LAN im Hotel und nicht nur zwei Computer mit freiem Internet Zugang in der Lobby sowie DSL Anschlüsse auf den Zimmern
das bett und das bad waren gut. kein fenster konnte geöffnet werden- man fuehlte sich wie im gefängnis
die Lage obwohl auf allen Stadtplänen erwähnt, kennt niemand, auch Taxifahrerdieses Hotel nicht. Selbst m Stadtplan kam Taxifahrer nichtzurecht, obwohl m Plan eigentlich pipileicht zu finden
Extrem gute Lage im teuren Shopping Viertel von Tokio, schicke Leute, schicke Gegend. Wer im Voraus bucht kriegt überdurchschnittlich gute Deals im Gracery.
For the money you pay, this hotel gets you the best location and the best location and the best location. Everything Ginza can offer is within walking distance from this hotel. Close to all sort of transportations. Very good for business. It's less desirable if you have kids traveling together due to limited some of the hotel room. Famous ramen 一風堂 is right across the street. Small hotel room really makes all the facility become less comfortable when using. So if you have kids, it's going to be a bit challenging. Counter staffs are not all good enough on English. So get back in couple hours if you don't like the staff you encounter.