Comfortable seat, good food and friendly staff
Comfortable aircraft and excellent service.
Everything is good and will manage
Positiv: "I would have appreciated that with ALL required paperwork, my stay at check in point would have lasted a little less than two hours I spent standing and waiting for a feedback."
Negativ: "Updating clients and offering a seat if it’s a long wait could have improved the situation. It is on reception that the business gets its impression. Thanks."
Negativ: "No comments"
Positiv: "Yes, Crew was amazing and timing was perfect."
Negativ: "Excellent performance"
Positiv: "Crew was great and food was nice!"
Negativ: "coffee is to strong and to many spicy foods"
Positiv: "The crew was exceptional! Seat was comfortable and extra seat not occupied next to me giving me extra elbow room also in addition to sufficient leg room."
Negativ: "I would have a few suggestions but it would rise the price of ticket significantly. We got what we paid for."
Negativ: "Friendly and wellmennerd team."
Positiv: "Die Crew war sehr nett und zuvorkommend."
Negativ: "Die Maschine war schon etwas alt."
Positiv: "Very friendly crew, good space in my seat, kept the plane dark and quiet for the overnight flight"
Negativ: "Food was atrocious!"
Positiv: "Plenty legroom with Qatar. Food good."
Negativ: "Everything good as usual"
Negativ: "WC size (too small) and location ( way too close to flight staff and food section)"
Negativ: "Really we enjoyed this fly"
Positiv: "Q-suites are fantastic."
Negativ: "Boarding was a mess. Premium boarding line was tied up by economy passengers and ground crew did not turn them back"
Negativ: "I had a carry on plus a laptop bag. On the website they say you are allowed to carry a personal item such as handbag or a laptop bag along with the carry on piece. This guy at Nagpur airport says the weight of both these combined should be under 15 lbs. are you kidding me?"
Positiv: "War alles sehr gut!"
Positiv: "Nice new plane Very friendly staff Acceptable entertainment system best is that you can skip the annoying advertisements"
Negativ: "Not enough personnel to serve food and drinks, way too slow Would work faster with two crew members per trolley. Run out of food until it was my turn... Seats are stiff and can be more comfortable like Qatar as in other Planes Choice of alcoholic drinks are limited, but this seems to be an issue with Qatar It seems Qatar likes to fill up middle seats instead of using the free aisle and or window seats"
Positiv: "Food was good, and the crew were very patient and polite - went out of their way to make us comfortable."
Negativ: "The aircraft seemed to be really old. The entertainment system on the seat I was allotted did not work, and I had to change seats. In the new seat, the entertainment system worked, but the seat didn't recline, and I had to change seats again - from an initially allotted aisle seat, to a middle seat. Also, the food service time was weird - we got a full lunch about an hour before we landed, which didn't make sense, and had to wait almost 5 - 6 hours between brunch and our next meal - a movie snack. Most passengers were famished by the time the lunch was served. Also, why was there no wifi?"
Positiv: "Very poor Service on a 16 hour flight"
Negativ: "3,5h verspätet"
Positiv: "Aircraft was brand new -- very clean and everything worked well. All flights were on time. Crew was excellent -- very courteous and helpful. Overall -- very good."
Negativ: "Food for main meals was rather bland -- not much flavor. Main meals did not have much variety. Snack items were good, however."
Positiv: "Crew was not mean"
Negativ: "The seats were very uncomfortable, entertainment screen had poor picture quality, eggs were black, stank + inedible, long bathroom lines , a child screamed most of the flight, no internet, couldn’t change phone, checked bags damaged - handles ripped off!!!"
Positiv: "the staff were friendly and accomplished good travel nothing was too much for them."
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Negativ: "Food is good except Chicken coconut curry"
Positiv: "Good entertainment."
Negativ: "Very cramped seating."
Negativ: "Was war denn hier los? -Beim Boarding mindesten 35°C im Flugzeug - nach 1 Std. Flug nur noch 15°C! -nicht ann alle Kinder wurde etwas zu spielen ausgeteilt. -Kinder bekamen nicht zu erst das Essen - trotz, dass das Flugzeug nicht voll besetzt war, ware nicht alle angebotenen Speisen vorrätig"
Positiv: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. Enjoyed my flight, again on Qatar!"
Positiv: "Snacks and the crews on board"
Negativ: "The crews in the airport, not friendly. They dont even smile!"
Positiv: "1: Flugpersonal wieder sehr gut. 2: Kleines Frühstück wurde zur Verfügung gestellt wegen verpassten Flug. 3: Wurden automatisch in den nächsten verfügbaren Flug gebucht."
Negativ: "1: Nach Boarding wurde der Bus voll geladen mit Menschen fuhr aber nicht sofort zum Flieger. Wir mussten ca 20 Minuten im vollgesteckten Bus warten bis wir aussteigen konnten. 2: Flug hatte wieder spätere Abflugzeit von 30 min. 3: Meiner Meinung nach könnte bei einem verpassten Flug eventuell ein Upgrade in die Business Class erfolgen, wenn man schon Stunden am Flughafen warten muss und viel später als geplant zuhause ankommt."
Positiv: "1: Flugpersonal sehr gut und bei der Situation hilfsbereit. 2: Gekühlte Getränke wurden serviert."
Negativ: "1: Flug wurde mindestens 6 mal zeitlich verschoben. 2: Wir mussten 1 1/2 Stunden in einem ungekühlten Flugzeug auf den Abflug warten bei 30 Grad Außentemperatur. 3: Uns wurde VERSPROCHEN wir erreichen unseren Anschlussflug - haben wir nicht. 4: Gäste wurden nicht aufgeklärt warum die eine Verspätung von fast 4h zustande kommt."
Negativ: "Even though we landed in Doha before our connection left ( barely-20 min)on Qatar airways, they would not hold the connecting flight for the 7 of us who were connecting. This was extremely disappointing as we then lost a full 8 hours of our first day arrival. If they schedule you for a 45 minute connecting flight, I suggest you book a later one. Our flight from NYC left on time but was 20 min late landing. Their only compensation to us all was use of the airport lounge in Doha ( quite nice with free food wine and showers, but would rather have had the extra day in Bali."
Positiv: "Hotel to freshen up was great idea"
Negativ: "Visa took forever. Ended having only 2 hours at the hotel"
Positiv: "Cabin crew service is excellent. Food is very nice. Safe travel."
Negativ: "Little bit congested."
Positiv: "Friendly crew and good food/drink service. Timely departure. Comfortable and spacious seating at the departure gate."
Positiv: "I was met with a warm smile which made me feel welcome. The staff were friendly and professional. Even though it was a full flight, I did not just feel like a number, top airline. I will choice them again."
Positiv: "Bester Service den ich je erlebt habe"
Positiv: "Bester Service den ich je erlebt habe"
Negativ: "Wrost app I don’t advise any one use it cause"
Positiv: "350 von München nach Doha traumhaft. Personal auf beiden Flügen sehr gut."
Negativ: "777 von Doha nach BKK leider etwas alt."
Positiv: "La mejor atención, buena comida, comodidad, confiabilidad, pilotaje, tranquilidad"
Negativ: "Podrían tener más películas con subtítulos en español, jugos mas conocidos y la música mejor organizada para búsqueda"
Positiv: "Everything except food"
Positiv: "Liked everything."
Negativ: "Nothing was wrong but excess bagage fee is high"
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Negativ: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Positiv: "Impressive service... amazing crew, very friendly and professional"
Negativ: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Positiv: "The crew."
Negativ: "The time between flights."
Positiv: "The crew tried to be helpful but were equally frustrated with the ground crew."
Negativ: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Negativ: "Information on arrival time was not correct"
Positiv: "KLM STAFF WERE VERY PROFESSIONAL"
Negativ: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Flight got delayed 30 minutes"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Reasonable space in economy class seats"
Negativ: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Positiv: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Negativ: "Food quality was not so good."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "The seat was a little uncomfortable but the crew were amazing."
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Positiv: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Positiv: "Good beverage service."
Negativ: "Over an hour delayj for departure."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Negativ: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Positiv: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Positiv: "The crew are amazing! Attentive and friendly."
Negativ: "The seats could have been bigger."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Positiv: "Everything was good except for the entertainment consul for one of our seats."
Negativ: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Negativ: "alles gut"
Positiv: "Crew were great, food, entertainment, seat and everything else was great as well."
Positiv: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Negativ: "No reading light in my seat..."
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Positiv: "Smooth flight."
Negativ: "Seat a little cramped."
Negativ: "Not enough leg room"
Positiv: "Gaps between seats are very narrow."
Negativ: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Positiv: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Negativ: "I would have to dream something up."
Negativ: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Positiv: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Negativ: "Boarding was chaotic and congested with not much information or order."
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Negativ: "Flight was cancelled."
Negativ: "Customer service"
They just let people fly without properly using the required mask
Always exceptional service
Negativ: "Short and sweet"
Positiv: "More leg room"
Positiv: "Crew were very good."
Negativ: "No vegan food available."
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "Nur süße Snacks, nichts salziges"
Positiv: "Freundlichkeit des Personals"
Negativ: "tout est à revoir !"
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Positiv: "The crew was terrific."
Negativ: "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."
Negativ: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Positiv: "Had decent room space seats comfortable"
Negativ: "My luggage could have arrived for a start"
Positiv: "Air. France usual"
Negativ: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Positiv: "Food and wine. Entertainment."
Negativ: "Sat closer to water closet. Maybe more air freshener in there."
Positiv: "Crew was very friendly. Food was excellent"
Negativ: "Sehr laut! Eng gestuhlt"
Positiv: "The cue lines per zone are a brilliant idea!"
Negativ: "An explanation to passengers as to why there was a backup between the gate and the plane."
Negativ: "The flight delayed for 2xhours from Paris to Cincinnati"
Negativ: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Negativ: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
Negativ: "My entertainment device did not work the entire flight."
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Positiv: "On time, staff was nice."
Negativ: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Positiv: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."
Positiv: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Negativ: "The seat padding is rather thin."
Negativ: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Positiv: "Liked the transfer"
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Positiv: "It was on time"
Negativ: "Hard seats Boarding was 35 min delayed"
Positiv: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Negativ: "Business class seats weren’t comfortable and too narrow no entertainment."
Positiv: "On time."
Negativ: "Did not seat together passengers, although booked and checked in at the same time."
Positiv: "Everything was fine"
Positiv: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Positiv: "Very good male crew member. Pilot genuinely apologetic for the delay."
Negativ: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Positiv: "Boarding was on time"
Negativ: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Positiv: "The cabin crew were excellent"
Negativ: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Positiv: "It was ok fligh"
Negativ: "Food was not so good"
Positiv: "Flight landed 15min ahead of schedule. Good seating (29C in 777-300 ER), Good choice on entertainment program, also in german language."
Negativ: "Ordered meal not available (ok, AF staff was on strike)"
Positiv: "Während des Nachtflugs war es ziemlich kalt in der Kabine. Aber es gab eine Decke und ein Kissen. Das war gut! Leider wenig Deutsche Inhalte auf den Entertainment Bildschirmen am Vordersitz. Sonst alles super!"
Positiv: "Courteous crew"
Positiv: "The crew was excellent, especially the stewardesses."
Negativ: "Their wifi service is ridiculously expensive $32 and it doesn't work."
Negativ: "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
Negativ: "Flight delayed. Please be punctual if can’t be earlier."
Positiv: "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
Negativ: "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
Positiv: "Comfortable, clean, good crew, early landing."
Negativ: "15 minutes stuck on the bus at disembarkation sucked."
Positiv: "The crew were super patient (a must when dealing with the quality of passengers from Trichy who were lacking in manners and etiquette)."
Negativ: "Boarding was chaotic. The majority of passengers seem to not be used to the normal manners and etiquette of queuing and it was chaotic with pushing. Some discipline and order needs to be enforced by ground crew (and this will no doubt make the cabin crews' lives easier)."
Positiv: "Flight was short"
Negativ: "Seats are very tight if you are over 5’6"
Positiv: "The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t."
Negativ: "The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all."
Positiv: "Amazig Airplane"
Positiv: "Crew were good"
Negativ: "Flight was late."
Positiv: "Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok"
Positiv: "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
Negativ: "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."
Negativ: "Allow us to upgrade class"
Positiv: "Crew were kindly"
Negativ: "Seats can be more comfortable"
Negativ: "I need wheelchair but your crew an Indian Lady I think in the check -in counter did not give me wheelchair from Singapore. She said but in Mla she assigned wheel chair but when in Manila they said Scoot did not assigned wheelchair inmy ticket. I hate you Scoot and I will never take scoot again in any of my up coming trips"
Positiv: "Quick boarding"
Negativ: "Overpriced drinks and snacks"
Negativ: "Music or movie will be good."
Positiv: "Extremely rude."
Negativ: "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
Negativ: "I am not sure why they were delayed."
Positiv: "The Business Class bed was nice"
Negativ: "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"
Positiv: "On Time No Frills.Overall Good"
Positiv: "Everything worked"
Positiv: "It was a good flight"
Negativ: "The long delay......"
Positiv: "Personal was friendly and helpful. Check in was fully automated and the personal helped us with it, since was new to us. Plane was clean and toilets were cleaned during the flight."
Negativ: "There was no free meal and drinks. Usually for flights above 2h you have to get free water at least. Seats are very tight and uncomfortable. Not enough space for the legs."
Positiv: "Crew on Singapore airlines were very helpful, friendly and accommodating."
Negativ: "They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again."
Positiv: "Guter Flug, alles ok......................................................"
Negativ: "Nichts auszusetzen bis auf wenig Beinfreiheit........................................"
Negativ: "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
Negativ: "Boarding process Delayed flight"
Positiv: "comfortable seat"
Negativ: "No TV on plane"
Negativ: "The process to check and pay for a bag at the airport was ridiculous. We waited in line to check the bag, found out that since we hadn't paid for it ahead of time, we could get the bag checked but would need to go stand in a new line to pay for it and could not have the bag tag until this was done. Then the new line only had one agent working all of the people who needed to pay for their bags. When we got to the front, we were asked to pay the bag fee with a credit card and the processing fee in cash. Since we were only connecting in Singapore, of course we did not have cash. She could not process the charge, walked us over to a new desk and a new line where they processed the bag charge without the cash fee (how this wasn't done initially, I have no idea) and finally, we were finished with the check in process an hour later."
Negativ: "Everything but the price. Worst customer service ever!!!"
Negativ: "Temperature in cabin too warm on outgoing flight"
Positiv: "Affordable biz class"
Negativ: "Really poor food and flight was delayed 2 hours both ways"
Negativ: "It was moving a lot!!! :\"
Negativ: "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."
Positiv: "The cost was cheap"
Negativ: "There wasn't much room for someone who is 6'4''"
Positiv: "Der Flug war pünktlich und schneller als geplant am Ziel. Die Dame beim Check-In hat uns aufgrund unserer Größe netterweise an den Notausgang platziert - ohne Nachfrage!"
Negativ: "Es gab aufgrund der Kürze des Fluges, außer etwas zu trinken, keine Verpflegung."
Positiv: "The departure time was delayed but the crew made every effort to arrive on time. Kudos to the pilots. The cabin crew was excellent."
Negativ: "I get that it’s a budget flight, so no frills. I wasn’t expecting bottled water but at least offer some water in a cup. The water bottles being sold was expensive and too small. They encourage us to stay hydrated but not everybody can keep shelling out money for water, and strictly no outside food or drinks. Can they at least allow us to bring water, short flights not so much a problem but long flights, not so good for that strict rule."
Positiv: "Personal und Service sehr nett"
Negativ: "Flugkomfort dem Flugpreis nicht angemessen"
Positiv: "Crew was cordial, helpful and patient."
Negativ: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
Positiv: "Netter Service"
Negativ: "Aber für große Menschen zu eng, weniger als bei AirBerlin ;)"
Positiv: "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
Negativ: "Delay in delivering baggage"
Negativ: "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
Positiv: "They were very professional, polite and helpful"
Negativ: "I had lost my luggage from Singapore to Maldives’s airport"
Positiv: "Effizient. Getränke etc kosten extra"
Positiv: "Scoot Business is excellent value for money. 35 seats at the front of a Dreamliner with comfortable seats and some recline. The flight took off on time and landed in Sydney on time. I will go again."
Negativ: "Not much really. It does not compare with Business on the national carriers but at half the price what do you expect?"
Positiv: "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."