Woolleys Classic Suites

Das Business Modell zum Emmulate

Positiv: Wunderschöne Zimmer, professionelles Personal, all inclusive, fantastisches Frühstück, unglaublich bequemes Bett und eine perfekte Einrichtungen. Alle Hotels sollten Ihr Business-Plan danach aufstellen.

What a lovely facility and even more beautiful sta

Positiv: Free bottled water in the gym and the room! Suites are large, nicely furnished and decorated. They thought of everything.

Negativ: Next time I might request a room a bit further away from the elevator

A unique hotel

Positiv: The happy hour in the hotel lobby is so nice and relaxing. Complimentary drinks are a nice touch. I love the tropical-like lobby with a stream running through it and lots of big trees and plants. Nice fitness center. Great management.

Was good and relaxing

Positiv: I could concentrate on my business and relax.

Airport Hotel

Positiv: Room was really nice and spacious. Bathroom was beautiful.

Negativ: Front desk Assoicate at time of check in was rude and confrontational. Also all front desk Assoicates need to know how to professionally answer the phones. Just answering the phone with an unenthusiastic "hello" is below standard.

WAS NO PLEASED WITH THE STAFF

Positiv: LOVE THE ROOM WE GOT. EVERYTHING SO WAS NICE AND CLEAN. ABSOLUTELY LOVE THE BATHROOM. WE LOVE THE FACT THAT, BREAKFAST WAS COMPLIMENTARY AND ALSO HAPPY HOUR. BEAUTIFUL ENVIRONMENT.

Negativ: I DIDN'T LIKE THE WAY I WAS NOT GREETED WHEN I WALKED THORUGH THE FRONT LOBBY DOORS. THE TWO RECEPTIONIST WAS ACTUALLY NOT PAYING ATTENTION. WHEN I WALKED IN, I REMEMBERED A TALL, HEAVY SET LADY WITH BIG CURLY BEAUTIFUL HAIR JUST LOOKED AT ME INSTEAD OF GREETING ME. (SHE WAS NOT ONE OF THE RECEPTIONIST) I THOUGHT IT WAS FUNNY, WHEN A MAN WEAING A SUIT WALKED BY TO TALK TO HER AND HE NOTICED ME, HE SAID HELLO.... FOLLOWED BY THE CURLY HAIR LADY. I FIGURED MAYBE THE GENTLEMAN IS THE BOSS, SO SHE QUICKLY AND INSTANTLY NOTICED ME. FOR THE MONEY WE PAY, I SHOUNN'T BE TREATED DIFFERENTLY. I BOOKED MY VISIT THROUGH TRIP ADVISOR . WHEN CHECKING OUT, I STILL GOT THE SAME TREATMENT FROM THE SAME RECEPTIONIST. DESPIT THE STAFF TREATMENT, I WILL PROBABLY VISIT AGAIN, ONLY BECAUSE I LOVE THE ROOM, DEFINITELY NOT BECAUSE THE EFFORT FROM THE STAFF. YOUR HOTEL SHOULD RECOMMEND HIRING NEW UPBEAT AND FRIENDLY STAFF TO WORK THE FRONT LOBBY. I BELIEVE, FRONT DESK AGENTS PLAYS A MAJOR PART WITHIN A COMPANY, BECAUSE THEY ARE THE FIRST IMPRESSION YOUR CUSTOMERS SEE'S AND HEAR. UNFORTUNATELY, YOUR FRONT OFFICE STAFF DOES NOT FIT TO BEING THE FACE OF YOUR HOTEL.