Green Isle Conference & Leisure Hotel

Positiv: Convenient Location

Negativ: Room at bit tired although clean. Very Noisy with coaches coming and going

Positiv: Good for value

Negativ: When checking in reception were very rude. The lady was very rude. The parking was not explained to us and when we enquired about it she shouted at us. When checking in we were told check out was 12pm...

Positiv: NO INSRUNCTIONS WERE GIVEN BY STAFF TO OPERATE THE LIFT, VERY UNHELPFULL AND THE ONE ROOM, THE CUPBOARD WAS BROKEN AND BEDSIDE TABLE WAS BURNED FROM CIGARETTES, ALL OVER. DID NOT LOOK GOOD FOR A 3 ...

Negativ: THE ROOM AND HELPFULLESS OF STAFF

Positiv: Nothing

Negativ: Do not disturb sign on door yet still woken up at 7am asking if we wanted room cleaned to which even after saying no maid still opened door. Loud knock on door at 11am to be told check out time is 11 ...

Positiv: The Road out off it

Negativ: The rest

Negativ: we didn't even get to stay due to the staff. I used my card to secure booking and to pay cash on arrival , I also rang the hotel before leaving and they said it was fine to do so just to bring the card used which I did. when I got to the hotel the receptionist who I had been on the phone to completely denied telling me it was OK to pay cash that their policy is you must have a credit card . so she lied straight to my face because 4 other colleagues were watching and listening she then walked away from me in the middle of explaining trying to sort the situation out . I was spoken to like a dog and her attitude was appalling I then asked for the manager and explained how I was treated and still continued to solve the situation she also spoke to me like a dog so I turned on my heel and left . I have never felt more humiliated in my life staff could really do with a communication course . I then left and stayed in the maldon Newlands hotel unexpectedly explained what had happened and they were so kind and helpful . I really enjoyed my stay in the maldon spotless rooms the staff couldn't do enough and the atmosphere was great.