Wyndham Garden Lahnstein Koblenz

Go somewhere else. Terrible!

Positiv: Away from the center of the city nestled on top a hill. Nice view.

Negativ: We booked a Leisure Deluxe room. Rooms are listed as follows: On Wyndham Site: Business Room (30 sqm) Junior Suite (37 sqm) Standard Double (18 sqm) Standard Single (18 sqm) Suite (70 sqm) Suite Deluxe (85 sqm) Superior Double (22 sqm) Triple Room (52 sqm) Notice, the only place the word “Deluxe” exists is the "Suite Deluxe" which is 85 sqm! When we arrived, we were told we would be given an upgrade of a room as our room type was not available. We were given a Triple Room. How can we be upgraded if we booked the best room they had? After complaining about the room, we were told that they only had 2 different room types: standard and business. The business room was the same as a triple. After showing the staff their website, they confirmed that it is misleading but that there was nothing they could do. They had nothing else to offer. One staff member said, if they had a suite, they would give it to us. So I proceeded to go online to find that I could still book a Junior Suite. The room was supposed to have a “deep soaking tub”. We got a 80cm x80cm shower. I'm still scratching from a bedbug bite. Mattress was sagging (we got 2 twin beds and booked a king). The room and balcony needed paint. On the balcony the paint was actually flaking off. The shower faucet was old and deteriorated. The radiator hadn't been dusted off in months. The safe was so small that you couldn't even fit a netbook... no key anyway. The sink was installed lower than code. The pillows were several years old. The curtains would not close. And we were given no maid service the first day because we left the room around noon. 4 stars? Don't go there!

Negativ: Das Hotel hat Wartungsarbeiten am Wasseranschluss gehabt und es lief im ganzen kein Wasser und wir wurden auch beim Check In nicht darauf hingewiesen