Romantik Wellnesshotel Deimann

Breakfast was great, and restaurant and bar staff lovely The estate is beautiful, the hotel building is pretty. Nestled amongst the rolling green and forested hills was picturesque. The spa area is really exquisit, it's large, open and very comfortable. Both inside and outside pools are great. It's the only thing we saw this hotel really got 100% right unfortunately. The owner walks around and try's to meet and greet every guest, this was nice. Nice man with a huge smile. We didn't have the heart to tell him all the problems we were having (reception already knew anyway).

It's a wellness hotel, yet somehow they messed up our massage appointment time. They said it was an IT problem and were unapologetic. Some people at front desk just didn't know what they were doing. -On checkin we were told nothing about the hotel, where the pool was, where the gym was and what times were breakfast and dinner. -Also as we arrived Friday at 8:40pm we were told our half board dinner had already closed at 8:30pm, so we will have to order a la carte, which runs until 10pm. We did so but noticed others were still ordering from the half board menu as we ate. So what we were told was simply not true. -On checkout we were told we could still use spa facilities until we had to leave in afternoon (max 2pm btw!) and they gave us a key which did not let us into spa area. I stood at reception naked under my spa robe waiting to get a new key for 5mins. You have a set table for your time at the hotel. This is great if you have a nice one, but for us we were stuck next to the coffee machines which wasn't very nice (though we had partial views out the windows). This means that some of the good tables are just sitting vacant as those assigned had already been and gone! Checkout is at 11am and the doors automatically lock you out anytime past this. We tried to get in to pickup our bag at 11:04 and couldn't so we wasted more time getting the hotel staff to let us in. This is just ridiculous for any hotel. Fire alarms went off for 5mins at 9pm one night for no reason. Balcony was more of a shared rooftop, with 3 other rooms. Not private. Rooms leave a lot to be desired, basic furnishings, basic bed. No wifi in pool area.