Finde günstige Flüge nach Brooklyn

Negativ: "Unfortunately because the flight was delayed 2 times I was going to going to miss my connect flight to London. So I canceled my trip. I would appreciate a refund as I don’t understand what all the delays were about"

Negativ: "Nobody was sat in the overwing emergency exit row seats for the whole flight (so nobody had been briefed on how to use them) and the tray tables for these seats were down during the flight effectively blocking the emergency exit in the event of an emergency. Potentially very dangerous"

Positiv: "Really friendly crew, they go the extra mile to make passengers happy and comfortable."
Negativ: "There was a boarding delay but flight still arrived in Hong Kong on time."

Positiv: "They didn't serve any refreshments or even water"

Positiv: "Pilot was great— we don’t thank them enough for a smooth and safe arrival. Plane was great. Ammenities were given (such as ear plugs etc)"
Negativ: "Crew members are a bit bland and lack customer service, but I noticed that as a whole in Australia (slow service/not really interactive or communicative & very quick to make comments and leave) not sure if they just hate Americans based on the media or what. One crew member cut in line at the restroom when there was 3 of us waiting to go. Another told me my husband couldn’t receive his meal because he was napping and then he quickly walked away— Yet i received mine on the flight coming to Australia when my husband asked for me? Sanitation between flights should be more strict-my headphones were opened which lead me to believe my pillow wasn’t changed either, since one had a case and one didn’t."

Positiv: "Amenities"
Negativ: "Bed was incredibly uncomfortable in first class. It was like sleeping on the floor. People talking loudly in the bar late into the night, which made it even harder to sleep. Didn’t sleep a wink on this 10 hour flight."

Positiv: "Crew were great"
Negativ: "Uncomfortable to sit for eight hours"

Positiv: "The crew was pleasant and attentive"
Negativ: "The entertainment system was not good. The touch screen was not calibrated and very hard to select and scroll through. The flight was over a hour late so we missed our connection. Got rebooked okay, but after traveling for 18 hours having to wait three extra hours was a drag."

Positiv: "Entertainment Meal service and quality"

Positiv: "Everything was as or better than expected. Did not have high expectations, because price was so much less than other airlines. Crew was friendly. Was pleasantly surprised all was good. Was expecting extra fees, (from reading reviews) but had none. Virgin checked bags all the way through, even though tickets were unrelated (and my online checkin said I would have to recheck baggage for second flight)."
Negativ: "Seats are small in economy. I was lucky it was not a full flight, so I had two seats. The entertainment system was a. It confusing to manage, but the choices were good. Food was ok; but not worse than would expect."

Positiv: "Staff were excellent and very friendly, service was great, and the entertainment on board was very good."
Negativ: "We were waiting in our seats for about an hour before take off due to a need to de-ice the plane due to snowy weather. I think everyone would have been more comfortable in the waiting area while this happened, or at least given the option to do so."

Positiv: "Good Service. Great attitude of flight attendants..early arrival. smooth flight."
Negativ: "despite purchasing 'extra legroom' seats, it was still very, very crowded and tight."

Negativ: "the food selection did not meet my diet restrictions. Found it hard to avoid due to hunger over the duration"

Positiv: "Plane was about 30% full so plenty of room to stretch out. Friendly crew."
Negativ: "Flight left 50 minutes late because they'd lost the paperwork and had to get new copies.... not very professional! I can understand a delay due to weather or technical issues but losing paperwork shouldn't happen. The food portion was very small for an international flight."

Positiv: "Nothing really!"
Negativ: "I was coming from Sydney and I have to hurry up to take the other fly to Newark and didn’t have time to buy for nothing to eat but I was very surprised they didn’t offer me anything on the plane and when I ask they I have buy it online and didn’t have many choices anyway, I very disappointed with this fly."

Negativ: "The crew was rude."

Positiv: "Smooth flight"
Negativ: "My economy window seat was just too cramped for a big guy on a nine hour flight"

Positiv: "Entertainment selection Cabin Service associates were very good WiFi service available"
Negativ: "The planes are old and tired, new 787s on this route are long overdue. Thomson's premium service is an improved offering over Virgin and offers more inclusive extras such as lounge access. There is no wonder wall on the 747 only a wonder "basket" If you are flying from Gatwick, upgrading to premium isn't worth it. Go to upper class or fly with another airline. Check in was quicker for Economy passengers and it proved a challenge to work past the economy passengers during boarding to get to the premium agent."

Negativ: "the child got the same food as us due i did not make clear i need a child food, now i am asking : is not clear that in that seat is a child of 4 years old ?"

Positiv: "The movie selections and comfortable headsets made it possible to watch three movies uninterrupted. The food selections were well prepared. Flight attendants were helpful and efficient."
Negativ: "Boarding is always a bit of chaos when our seats are right in the back. People further up insist on boarding early and block the aisles in the process. Multiple levels of passport control and baggage checkout are chaotic, but that's for most all flights coming into USA? VIrgin/Delta handled it well enough. By the time we got through passport control in Boston ur bags were waiting and we had no problems at all."

Positiv: "Makes travels to LAX a little easier for us dedicated Virgin Melbourne folk. Can. Ow fly direct to LAX without going through Brisbane and Sydney. Food was great. Boarding seemed a little slow. Flight was smooth and on time. Welcome back Virgin."

Positiv: "airline staff was helpful, friendly and accommodating from ticket check in to flight staff."

Positiv: "ear plugs, eye mask, pillow and blanket provided. fruit, water and juice available without asking someone for it. adequate leg room, good movie selection and 2 meals with wine provided."

Positiv: "Wifi worked very well"
Negativ: "Jave to pay for everything on an overseas flight"

Positiv: "Genuinely pleasant cabin crew, good service, good food."
Negativ: "Virgin Upper Class seats are cramped, with very limited stowage space. Turning the seat into a lay flat bed (and returning it seat at the end of the flight) takes some effort--not the simplest of processes. I'm not tall, but my feet protruded into the aisle so I was being disturbed whilst sleeping. Seat is also quite narrow--feels quite claustrophobic when sleeping."

Positiv: "great food and service!"
Negativ: "It got a little cold in the cabin for a few hours."

Negativ: "I did not get the requested meal. I had requested Asian Veg meal. I had reconfirmed that Virgin Atlantic Kiosk at Heathrow airport as well. In flight when I asked cabin crew they said they didn't get any request. I was hungry whole flight. Very bad experience."

Positiv: "Food was very good crew were pleasant and helpful"
Negativ: "Seats are very hard"

Positiv: "Friendly crew and good food"
Negativ: "Nothing"

Positiv: "Al comprar el ticket no se aclaraba que a pesar de ser un vuelo internacional se debia pagar por las valijas. Venia de hacer 5 vuelos internos por Australia y en todos los casos tanto Jet como Quantas aclaraban que se debia pagar por el adicional!!!"

Positiv: "Mostly everything was fine."
Negativ: "Not really anything particularly that I didn't like."

Positiv: "Entertainment was okay, flight crew was nice"
Negativ: "After checking in my wife and I were in separate seats. I was then unable to change my seat after check in. After calling the helpline I was informed that it is impossible to change the seat after checking in until I am at the airport. No other airline has such an obscure, in efficient rule. Virgin takes pride in being a step above their competition - I didn't see it. I have flown international on Delta, American Airlines, British Airlines, United, and others and any difference in the experience was negligible."

Positiv: "I liked entertainment options on your phone but at the same time there was nowhere to plug your phone if it ran out of battery."
Negativ: "The boarding was good but we did not depart o time which did not cause us to be on time to our destination. It was international flight for almost 4 hours and there was no foodie snacks serve. Only tea or coffee. For a international flight more than 2 hours you should offer something else, soda juices and a snack at the very least. I guess the reason why I am feeling this ways is because I flew with virgin a couple years back to London and was so impressed by he service and the airline and the great quality modern vibe. It was the W hotels of the airlines industry and this time I really want impressed."

Positiv: "Overall, great flight. The gentleman in LAX waiting for us late arrivals from the connecting flight from MSP was very capable and helpful, going into action for us so we could make our tight connection, in which the others should have already boarded."
Negativ: "Knowing where my bags were, and if they'd made it with me."

Positiv: "Food and beverage choices excellent"

Positiv: "Everything except the seating - far too cramped now"
Negativ: "Seating! Seats getting ridiculously tight"

Positiv: "The food has improved."
Negativ: "Flight turned back after an hour. Held in HK for 24 hours. Dreamliner no big sea change in air transport. Economy still uncomfortable and cramped. Crew give the impression of being bossy and aloof, I saw them making faces behind someone's back. Emirates crew are so much more helpful and pleasant."

Positiv: "Everything on-board was awesome...Great job guys!!!"

Positiv: "Major issue: No information in advance of problems associated with transfer at Heathrow that required going from Terminal 5 to Terminal 3-- requireing a lot of walking, stress, time and security checks."

Positiv: "I've been flying with Virgin Atlantic from the states to London on multiple occasions. It's an excellent airline with respectful and attentive cabin crew, food is delicious with variety of choices, comfort is quite good, In addition, I admire the touching gesture of Virgin Atlantic with their support for children around the world. Top class!"
Negativ: "A bit better options with movies and music in the entertainment department."

Positiv: "the food was decent"
Negativ: "the crew was rude, the bathrooms were not clean"

Positiv: "Good was decent."
Negativ: "This VS25 flight, whatever airplane it was felt old and the v poorly designed "seat back pocket" sat so low and protruded out so much that it pushed against your knees. V uncomfortable."

Positiv: "Made the long flight bearable to have good food, drinks, and entertainment provided."

Negativ: "Flight cancelled. Still in Detroit."

Positiv: "Virgin included a lot of amenities on our trans-continental flight that I don't think US-based airlines offer to people traveling in coach. We received a "care package" that included eye masks, toothbrush, toothpaste, and socks. We also received blankets & pillows. Our 3-course dinner included complimentary wine, beer, or mixed drinks. Virgin also provided a large number of entertainment options. Highly recommend Virgin for long international flights."
Negativ: "Seats & leg room did not seem any better than domestic flights in the US."

Positiv: "Availability of Indian movies"
Negativ: "The variety of movies on every route is the same and there is minimal variety"

Positiv: "I loved flying with Virgin. Everything was fast and efficient. All the staff were warm and friendly. The plane was spacious without the feeling of claustrophobia which can sometimes be experienced."
Negativ: "7.30hrs next to a kicking, screaming and throwing everything 2 year old child. Virgin let themselves down when there were multiple opportunities to provide alternative seating arrangements."

Positiv: "Slightly wider seats, happy and smiling crew, brand new aircraft with many new features. The facility to book and pay for extra legroom is invaluable in this day and age."

Positiv: "Great amusements Decent menu and generous srevice Free alcoholic beverages"
Negativ: "Return flight was delayed 2 hours"

Positiv: "On time, friendly crew"

Positiv: "Modern airplane"
Negativ: "Super cold for a red-eye flight. No blankets or pillows available, not even for purchase."

Positiv: "Pretty much nothing"
Negativ: "Delta. They just hate their passengers"

Negativ: "Arrived at my destination almost two hours after the initial arrival time"

Positiv: "30 min. early!"
Negativ: "Only pretzels"

Positiv: "nothing"
Negativ: "I will avoid the airline at all costs"

Negativ: "Plane was diverted back to Toronto from LaGuardia airport as we were told due to "weather", landed late at night and were told that due to not being able to control weather WestJet could not assist with accommodations, leaving everyone stranded and scrambling to find a room in alreday booked up hotels. When speaking on phone with agent, I was told it wasn't due to weather but incident at LaGuardia where plane went off runway. I paid $130.00 for 5 hours in a hotel, due to pilot error, not weather. La Guardia opened it's other runway immediately after and other airports in NewYork were running fine. Completely unacceptable and extremely bad customer service as CSR simply told us "sorry we can't help". Will never book with West Jet again."

Positiv: "Wonderful staff, very helpful after our plane was diverted"

Negativ: "I told you my daughter's birthdate, you know her age, don't require me to call you and wait on hold for 30+ minutes for her to not be seated by herself."

Positiv: "Ordentlich und problemlos. Alles sauber und frisch."
Negativ: "Die Verpflegung war gut, nur wäre es schön gewesen, wenn ab und zu jemand mit Getränken gekommen wäre. Das kenne ich von anderen Flügen."

Positiv: "Ordentlich und problemlos. Alles sauber und frisch."
Negativ: "Die Verpflegung war gut, nur wäre es schön gewesen, wenn ab und zu jemand mit Getränken gekommen wäre. Das kenne ich von anderen Flügen."

Negativ: "No good food options just peanuts and drinks"

Negativ: "Everything was ok"

Positiv: "Small plane. Very good service. Did not suffer through the crazy multi level boarding calls that some airlines have. No super secret airline clubs that board first. Flying into the Marine terminal is the best part of the trip."
Negativ: "The wifi didn't seem to work at all on the plane."

Positiv: "Flugbesatzung"
Negativ: "Das Flugzeug stand 1 Stunde in der Abflugschlange Dadurch 1 Stunde Verspätung ohne Vorankündigung"

Positiv: "Wonderful"

Positiv: "There should atleast one checked luggage"
Negativ: "Too expensive and baggage charge is additional which does not make any sense"

Positiv: "Polite attendants."
Negativ: "Overall look of aircraft is poor. Ac Outlet was not working. Snacks were terrible. Dirty."

Positiv: "COMMUNICATION FROM PILOT"
Negativ: "LGA DELAYS AS USUAL."

Positiv: "Great staff! Friendly and kind."

Positiv: "Arrived within 15 minutes of scheduled time"

Positiv: "Staff all was good."

Positiv: "We arrived in one piece."
Negativ: "I fly a lot and I understand turbulence. This was a very bumpy flight - the worst I have experienced. A reassuring word from the cockpit would have helped the more nervous among the passengers, particularly as the pilot ascended and descended and the FA was catapulted down the aisle. But not a word. Apart from that, it was a short flight, pretzels only and that's OK. No entertainment other than what you bring. The complete lack of knee room in Y was a discomfort."

Positiv: "Both flights on time!"

Positiv: "Everything it was fast clean"
Negativ: "Nothing"

Negativ: "Due to the weather it was scary but the pilot was great. He got us there safe"

Positiv: "Very good service. Landed before time. So happy to use Delta."

Negativ: "All good"

Negativ: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"

Negativ: "Communicating take off time!!! It changed multiple times by one three hours and ended up flying the next day!"

Negativ: "No US airline seems to have figured out how to board without long line in the jetway. But not a big deal."

Negativ: "Traveled Comfort Plus. Looking really crowded in the main cabin."

Negativ: "Late"

Positiv: "Not much"
Negativ: "Being on time. Trapped in plane for 2 hours"

Negativ: "They sent my luggage to a completely different state! Now I have to wait till it gets to LGA and then they’ll send it to me."

Negativ: "Having food & being on time would’ve been nice?"

Positiv: "Lift off and landing was excellent"
Negativ: "Nothing"

Positiv: "Efficiency"
Negativ: "Snacks?"

Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"

Positiv: "Quick Boarding Awesome staff"

Negativ: "food options"

Positiv: "Toller Service"

Positiv: "Yes"
Negativ: "Just better food"

Negativ: "Delta comfort works especially for one who is handicapped"

Positiv: "The ease of travel that Delta efforts me"
Negativ: "Easier status earnings"

Positiv: "Timing was good"
Negativ: "Plane was too small. Attendant was almost nonexistent."

Negativ: "Choice of healthier snack"

Negativ: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"

Positiv: "Accurate arrival time"

Negativ: "Bildschirmgrösse"

Positiv: "Pünktlich und Gepäck gut angekommen"
Negativ: "Checkin und Boarding sind katastrophale Improvisation. Völlig unklar wie oder wo und chaotisches Anstehen"

Positiv: "Flug fast punktlich und ohne aussergewohnliche Ereignisse"
Negativ: "1 1/2 Stunden Schlange stehen um das Gepäck aufzugeben! Riesiges Puff / Chaos und Anarchie in der Warteschlange."

Positiv: "Freundlichkeit des Bordpersonals und gutes Essen"

Positiv: "Huge Thank You the the #KLM crew on my flight from Vienna to Amsterdam this morning. They were super supportive as I had trouble with my leg and did an amazing job on making the flight as comfortable as possible. Thank You!"

Positiv: "Tolle Airline. Toller Flug. Tolle Besatzung. Hier wird man mehr als satt."

Positiv: "Flug war pünktlich. Boarding sehr schnell. Personal war nett."
Negativ: "Die Sitze unbequem."

Positiv: "Freundliches Personal!"

Positiv: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Negativ: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

Positiv: "That we didn’t crash"
Negativ: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."

Negativ: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."

Negativ: "Wir hatten einen Zubringerflug nach Amsterdam gebucht mit Weiterflug back Tansania um unsere Flitterwochen zu genießen. Doch wir wurden mit stand by Tickets beim einchecken schockiert. Somit war die Vorfreude schon beim einchecken dahin... es war bangen angesagt, dass wir mitkommen."

Positiv: "Friendly service"
Negativ: "Late boarding was wss only announced at biarding time"

Positiv: "The second flight was on time and even though I spent the night at the Amsterdam airport my baggage was checked through so I did not have to worry about it during the night."
Negativ: "When I asked whether the snack was vegan I got the answer "It's a wrap". When I ordered tomato juice I was forgotten and did not get anything. There were no vegan snacks on each of the flight, but I guess that would be too much to wish for ;)"

Positiv: "On time."
Negativ: "No negative"

Positiv: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Negativ: "The entertainment was quite dated and didn't have new movies etc"

Positiv: "Personal sehr gut"
Negativ: "Essen na ja muss man nicht haben - viel Verpackungsmüll mittlerweile bei allen Airlines offenbar Standard Sitze in Economy viel zu eng und Sitzabstand zu kurz, für 10-Stunden-Nachtflug eigentlich unzumutbar (gilt vermutlich auch für die meisten andeen Airlines. Die 747-400 erscheint mir mittlerweile doch sehr in die Jahre gekommen. Ich empfand sie (vermutlich wars die Klimatisierung?!) als deutlich lauter als den A380"

Negativ: "Konnte nicht angetreten werden, da es ein anschlussflug war, den ich nciht erreichen konnte, da der andere flieger e1,5 stunden verspätung hatte....alles sehr ärgerlich"

Negativ: "der Flug hatte extreme Verspätung und dadurch hätte ich den anschlussflug nicht erreicht. der Mann am schalter hat erst umgebucht, damit ich zumidest zu spät aber doch zum wichtigen geschäftlichen Termin kommen nachdem ich ihn mit nachdruck drum gebeten habe. KEIN SERVICE, EINFACH NUR SCHLECHT UND ÄRGERLICH!"

Positiv: "The staff was fast and curteous."
Negativ: "There is not anything to complain about besides the usual discomfort of travel."

Positiv: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Negativ: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."

Positiv: "Speed, crew, and reliability."
Negativ: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Positiv: "alles oki....vom Gepäck.checking bis zum Einsteigen im Flugzeug war ganz gut organisiert"

Positiv: "Nettes Personal!"

Positiv: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Negativ: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"

Positiv: "Endlich wurde man auch mit andoggen zum Terminal gebracht (ist bei KLM offensichlich eine Seltenheit), weil wir eh Verspätung hatten. Und da das Weiterflug-Gate direkt in der Nähe war, konnte man den Flieger auch ohne erneute und unnötige Sicherheitskontrolle erreichen. Allerdings gab's auch keine Passkontrolle. Mir sollte es Recht sein."

Positiv: "Personal, Sicherheit, Sauberkeit, sogar kleine Verpflegung, alles ok, aber: (s. nebenan)"
Negativ: "Einchecken in Birmingham eine Katastrophe. Lange Schlange und Wartezeit von mindestens einer halben Stunde beim Boarding. Es wird schon der Final Call ausgerufen, während die Passagiere alle in der Schlange vor der Abfertigung stehen. Und dann bei strömendem Regen zu Fuss zum Flieger, weil er nicht andoggen kann. Alle nass ins Flugzeug. Aber, das liegt natürlich an der Abfertigung in Birmingham und nicht an KLM."

Positiv: "Hervorragendes Personal Essen gesund und lecker Gute KLM-Lounge in Amsterdam"
Negativ: "Sitzkomfort in Europe-Business mangelhaft: Kleine Sitze, kleine Abstände Kaum Platz fürs Gepäck Boarding mit Bus Keine Bordunterhaltung Unpünktlich"

Positiv: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Negativ: "Quite bummed the plane didn't have wifi / USB"

Positiv: "Staff, service"
Negativ: "Nothing"

Positiv: "Excellent service and comfortable flight"
Negativ: "Flight delay roughly an hour"

Positiv: "Sehr feines Essen, supernettes Personal, ruhiger Flug, pünktlich."
Negativ: "Fehlendes Unterhaltungssystem, keine Bildschirme, Europe-Business-Class kaum komfortabler als die Economy."

Negativ: "website to check-in. No way to use your miles for extra luggage. Lost more than halft hour to no avail Very unfriendly check-in counter service (Alitalia)"

Positiv: "Nette Crew, schnelles Boarding, gutes Essen"
Negativ: "Keinerlei Bordunterhaltung, Komfort in der Europe-Business minimal"

Positiv: "Der Flug ist eigentlich zu kurz um ihn wirklich beurteilen zu können"

Positiv: "Das Personal war top, alles gut gelungen. Empfehle jedem ein sondermenü zu bestellen, der Aufpreis lohnt sich."
Negativ: "Nie wieder ein Platz am Notausgang, unbequem zu sitzen auch wenn man die Beine ausstrecken kann, dafür kein Fenster...."

Positiv: "Essen war mehr als genug und sehr gut. Personal war sehr kompetent und sehr freundlich."
Negativ: "Der Flug hatte Verspätung und das wurde auf der Anzeigetafel nicht angezeigt und nirgends durchgegeben. Deswegen auch verspäteter Check in mit langer Wartezeit, bis man dann auch endlich aufgeklärt wurde."

Positiv: "Kompetentes und freundliches Personal Gesunde Verpflegung Ruhiger Flug"
Negativ: "Keine Bordunterhaltung Sitzabstand auch in der Europe-Business-Class eng. Lounge in ZRH sehr unterdurchschnittlich."

Positiv: "Captain was updating us with the delay status."
Negativ: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."

Positiv: "In general, it was ok"
Negativ: "Yet again it was flight delay from KLM side."

Positiv: "Left on time, arrived ahead of time. Baggage arrived very promptly. Seats comfortable."
Negativ: "Very limited movie choices on inflight entertainment. Seatbelt short, unable to keep secured except sitting straight in seat. No food which is now typical most domestic flights 4 hours or less."

Positiv: "Flights left on time, arrived ahead of time. Seats comfortable. Baggage arrived quickly. No charge for wine/beer, although I do not imbibe when flying long distance. Food ok for airline food."
Negativ: "Unable to pick seats in advance,, were assigned seats that did not recline for 11 hour flight. One bathroom not functioning. Very limited movie choices for inflight entertainment. Seat belts much shorter than other airlines, so very confining, unable to loosen to relax in any position other than sitting straight in seat. In Rome had to check in & go through security at Terminal 5 then get bussed to Terminal 3. Only airport where we had to take out all electronics, including converter plugs, headphones, etc, place in a flimsy clear plastic bag ( that broke ) to go through security. Line to check bags pretty slow for number of passengers. Glad we had plenty of time."

Positiv: "Staff was excellent. Entertainment options pretty good."
Negativ: "Seems very dated. Business Class felt cramped and not very luxurious."

Negativ: "Lost lugage not yet delibered"

Positiv: "Good service."
Negativ: "Business is EconAnthro my seats with the middle seat open."

Positiv: "Great dinner, and unlimited ice cream! Crew are cheerful and helpful as always."
Negativ: "After status flyers boarded first, general boarding call was for all remaining passengers together! First time in my experience a full wide-body aircraft boarding was not by row. Predictably, the process was slow and chaotic. Last minute switch from a 777 to an older, non-refurbished 747-400. Entertaiment system contents are still great, but the screen is dim and outdated by today's standards. But I would just fill this as luck of the draw."

Negativ: "Our first flight got delayed, so we had to miss our flight from Berlin to Amsterdam."

Positiv: "I liked the food and duration of flight because it was pretty fast"
Negativ: "I didnt like that flight was with delay and arline still didnt compensate anything to me or even didnt give me any benefits for future if I use their airline."

Positiv: "Lie Flat Seats were awesome. Service was excellent."

Negativ: "40 minute delay at take off on London City Airport for a 50 minute flight to Amsterdam"

Positiv: "Most of the flight was good, as I've come to expect from KLM/AF/DL. Entertainment choices were great and most of the staff was very friendly. Fresh brewed coffee in the beverage service was a huge plus!"
Negativ: "I usually fly Air France CDG-BOS and love it. My flight AMS-BOS with KLM/Delta was a disappointment from those experiences. The food was not very good and I'm not a huge fan of planes so old that my seat is a flotation device rather than having a real life jacket. Also part of my checked bag was broken off during transport."

Positiv: "Der Flug ist wegen Schlechtwetter abgesagt worden. Dagegen kann man nichts sagen. Aber...."
Negativ: "Das wir zum umbuchen über zwei Stunden in einer Schlange stehen müssten war eine Zumutung."

Positiv: "Pünktlich, sehr unkompliziertes Boarding, nettes Personal. Ich bin mehr als bespannte am Zielort angekommen. Gerne wieder."
Negativ: "Das Essen war eher mäßig, aber dass es überhaupt etwas zu essen gab auf einem Flug von unter einer Stunde fand ich sehr positiv, wenn auch nicht unbedingt nötig."

Positiv: "dsd personal war aufmerksam. eine flugbegleiterin wat sehr genervt."
Negativ: "das essen war .... Der Hunger hats reingetrieben."

Positiv: "Wenn man spät am Abend von einem Langstreckenflug nach Hause fliegt, erwartet man kein Showprogramm. Die Leistung der Crew war angemessen und professionell. Der Flug war deutlich früher in DUS, die Gepäckausgabe sehr schnell!"

Positiv: "Das Flugpersonal war durchaus freundlich, aber irgendwie nicht besonders engagiert. Es wurde ein Minimumprogramm abgespult. Was soll ich mit dem Brot, wenn das essen vorbei ist. Warum fragt man mich nach der Auswahl, wenn es nur 1 Option gibt (Lunch). Gerade von einer asiatischen Airline erwarte ich hier mehr, auch in 'Economy'. Die Sitze waren sehr eng."

Positiv: "Auf dem Langstreckenflug war das Personal sehr freundlich, machte aber einen wenig erfahrenen Eindruck. Die Sitze im Flugzeug waren sehr eng! Die Verpflegung muss man als mäßig bezeichnen, da bieten andere Gesellschaften mehr."

Positiv: "Von einem Zubringerflug erwartet man keine Besonderheiten, die gab es auch nicht. Nichts desto trotz war das Flugpersonal freundlich und hilfsbereit. Es gab eine Verspätung, die aber nicht weiter ins Gewicht fiel"

Positiv: "The inflight service"
Negativ: "The 3 hours delay"

Negativ: "das Essen war gut"

Positiv: "The crew was good and very good pilot's"
Negativ: "No leg room between seats"

Positiv: "Der Flug hatte Verspätung, so dass es nur mit viel Gerenne möglich war, in Paris den Anschluss-Flug zu bekommen. Passiert bei Air France leider oft. Einige Male war der Anschluss auch schon weg, was zu langen Wartezeiten und zu unerwünschten Übernachtungen in Paris sorgte."
Negativ: "Der Flug hatte Verspätung, so dass es nur mit viel Gerenne möglich war, in Paris den Anschluss-Flug zu bekommen. Passiert bei Air France leider oft. Einige Male war der Anschluss auch schon weg, was zu langen Wartezeiten und zu unerwünschten Übernachtungen in Paris sorgte."

Positiv: "Das Flugpersonal war sehr freundlich."
Negativ: "Nicht's"

Positiv: "Crew very professional and nice food Boarding process well organized"
Negativ: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"

Positiv: "Sehr freundliches Personal."
Negativ: "Die Sitze waren zu eng beieinander. Wenig Platz im schulterbereich."

Positiv: "Boarding and punctuality."
Negativ: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."

Negativ: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"

Positiv: "Always like Air France. They are in tune with keeping the traveler updated."
Negativ: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"

Positiv: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"

Negativ: "Clean. Courtesy of staff on plane."

Positiv: "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
Negativ: "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"

Positiv: "Flugpersonal war sehr nett und hervorragend."
Negativ: "Flug hatte 1std Verspätung"

Positiv: "Airplane staff were good"

Negativ: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."

Positiv: "Not much"
Negativ: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."

Positiv: "Crew was great"
Negativ: "Not enough food"

Positiv: "Für ein kurztripp nach Paris alles super"

Positiv: "I enjoyed the food, the crew's friendliness in First Class and the boarding process."
Negativ: "The wi-fi did not work on our flight"

Positiv: "the staff was very friendly and offered a large selection of drinks"
Negativ: "The flight was delayed nearly one hour"

Negativ: "It was all good, only in comparison with Turkish airlines and etihad it is not at par."

Positiv: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."

Positiv: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."

Positiv: "Alles war in Ordnung"

Positiv: "Das Flugpersonal war nett, das Essen war gut"
Negativ: "der Flug war nicht pünktlich: leider 70 Minuten Verspätung"

Negativ: "Flight was delayed by 1 hour 30 minutes. After over 24 hours of travel this was not appreciated. Also no lounge access at Toronto airport."

Positiv: "It was a fine flight"
Negativ: "no specific feedback"

Positiv: "Der Flug war pünktlich. Alles was ok."

Positiv: "Alles soweit super gelaufen Check in, boarding, Abflug.... Verpflegung war richtig top Personal super gut gelaunt...."
Negativ: "Das Flugzeug war sowas von dermaßen kalt, das man auf jeden Fall, warme Sachen greifbar haben sollte, war aber auch der einzigste Minuspunkt"

Positiv: "Good service"
Negativ: "I was not given my original reserve seat and no reason was given"

Negativ: "Getränkeservice mäßig"

Negativ: "To many announcements on a overnight flight."

Positiv: "Alles war im Ordnung,die Crew sehr nett und zuvorkommend..gute Filme an Bord und ausreichend Platz zum Schlafen.Das war wirklich Business Class.."
Negativ: "Leider 2 Stunden Verspätung wegen technischer Mängel am Flugzeug.. Hier auch wieder kleine Sauberkeitsmängel..zum Beispiel an der Leselampe..die Toilettenanzahl zu wenig und die zweite wurde auch noch von den Economy Fluggästen benutzt,man bekam auch nicht genügend Getränke(Wasser),zwischendurch wurde nichts weiter angeboten.."

Positiv: "Der Flug dauerte nicht lange,das Checkin klappte gut und die Crew war auch zuvorkommend und nett."
Negativ: "Wir waren über den älteren Zustand der Flugzeuge enttäuscht.Die gesamte Innenausstattung war sehr unmodern und alt,teilweise sogar abgenutzt und schmutzig..für eine staatliche Gesellschaft hätten wir eher Lufthansa Standard erwartet..ausserdem war dieser Flug kein Business sondern Economy mit einem frei gelassenem Sitzplatz.."

Positiv: "I normally like to take an Air France flight. I love the food and the crew treatment. I like this French know how."
Negativ: "I really don't like this new scedule at 11.00 My flight from Nantes needs to take off at 6.10 I need to leave home at 3.00 I imagine that I am not the only one with this kind of problems. Please, try to help"

Positiv: "Food was good, service was good, we also got little tube filled with French candies!"

Negativ: "Broken old school entertainment system Cold mediocre food Crew di not come through with drinks or water between food serving"

Positiv: "That it was not an Air France operated flight. Crew were kind and helpful. Seating was very comfortable, and everything was on schedule."

Positiv: "Ok product overall. Friendly crew."
Negativ: "1. Dated plane and entertainment system. 2. Flight attendants could have come around with drinks more often. 3. Had to board via a 10 minute bus ride."

Positiv: "The efficiency and helpfulness of the staff who got us on the next available flight after the one we missed due to the long wait at customs."

Positiv: "crew, very kind people, multilingual"
Negativ: "one hour delay, but they send a kind apologize by mail"

Positiv: "clean. Seat covers nice and clean. furniture color scheme pleasant."
Negativ: "1. seat distance by far too less. 2. seat width on the borderline of being acceptable. 3.. No entertainment, not even a flight info screen available. 4. Only instant coffee available. If it is instant, cappuccino or other café specialities should be available. Emirates and Etihad make the example. 5. Food only sweets. Sufficient for the flight if you had another flight before. 6. Electrical / USB / Network plugs or WIFI unknown."

Positiv: "Der Flug war pünktlich. Verpflegung gab‘s keine, nur gegen Bezahlung. Die Crew hat sich ansonsten nicht um uns gekümmert."

Positiv: "Why have they destroyed this once great airline. Better choice of destinations and better prices and similar poor service from the Budget Airlines..Once I return I WILL NOT fly BA ever again."
Negativ: "Paying top dollar for the fare and the being asked to pay for the food and drink which was hugely overpriced anyway. They are now an Expensive no-frills budget service airline."

Positiv: "Troy was very helpful and entertaining"
Negativ: "No white wine"

Negativ: "Piotr customer service with 2 hrs golfing periods to rescheduled changed flights Vegiterian meals ordered never came through They re touted me through an surliness wgrre I had to get my lugauge in London then check back in to my next flight to Malta."

Positiv: "Das Flugpersonal war ausgesprochen nett, die Sitze bequem uns das Entertainment war in Ordnung. Bemerkenswert war die Sauberkeit der WC's."
Negativ: "Schon bei Ankunft am Sitz waren alle Gepäckfächer vollgestopft. Es wurde außerdem nicht nach Reihenfolge der Sitzreihen eingecheckt. Die hinteren Reihen hatten auf einem 13,5 Stunden-Flug nie die Möglichkeit vegetarisches Essen zu bekommen und es gab zwischendurch keine Snacks oder Getränke, man konnte allerdings zu den Flugbegleitern gehen und danach fragen."

Positiv: "Clean, informative pilot"
Negativ: "2 hours delay!"

Positiv: "The airline accommodated an earlier flight since I got to the airport early. The crew was nice."
Negativ: "Business class seems to be mostly different in that there's nobody seating in the middle, and maybe a better "meal". Fortunately, it's a very short flight. It was delayed 45 minutes though, after we boarded, supposedly for congestion at the destination. Ended up doubling the time spent in the plane..."

Positiv: "Freundliches Flugpersonal; pünktlicher Abflug"
Negativ: "Essen und Getränke sind kostenpflichtig, bis auch Wasser. Da der Preis insgesamt sehr günstig war, nehme ich das für einen kurzen Flug gerne in Kauf"

Positiv: "All of the flight attendants were extremely sweet!"

Positiv: "Der Flug SFO - FRA war so gut wie pünktlich und war sanft wie Butter, da hatten wir alle echt Glück. Das Personal war super nett und hilfsbereit. Der Flug von FRA nach TXL war dann über eine Stunde verspätet, aber gottseidank war der Hydraulikschaden, der die Maschine einsatzunfähig machte, vor dem Abflug beim Check entdeckt worden, nicht auszudenken, wenn das nicht gecheckt worden wäre. Danach ging es auch zügig und überschaubar weiter."
Negativ: "Was immer doof ist: ich sage beim Check-In, aber auch beim Betreten des Flugzeuges dem/der meinem Platz nächststehenden Purser Bescheid, dass ich sehr schwerhörig bin und mit zwei Geräten unterwegs bin und bei Dingen, die man wissen sollte, eine direkte Ansprache brauche. Beim Flug von SFO nach FRA hat die Stewardess sich das sogar mit Kugelschreiber auf der Hand mit meinem Sitzplatz notiert, aber es hatte leider keine Auswirkungen. Ich würde mich also über Textskripte bei Ansagen auf dem Monitor sehr freuen, ebenso über deutsche Untertitel bei den Filmen. In den Überseemaschinen ist die Übertragung der Ansagen meistens klanglich ok - in den Inlandflügen, so wie von FRA nach TXL war die Lautsprecheransage so verzerrt, dass ich nichts verstanden habe. Wenn dabei wichtige Informationen gewesen wären, hätte ich leider Pech gehabt. Das ist sehr behindertenunfreundlich."

Positiv: "Everyone was quite pleasant. Seats were comfortable"
Negativ: "The initial line for check in was ridiculous. Not manned for quite some time, then kept changing line classifications. May have been related to how Spain ran the airport, but very puzzling"

Positiv: "Das Personal sehr freundlich, Boarding gut organisiert"
Negativ: "Verspätung auf beiden Flügen, Wasser als Getränk nicht kostenlos erhältlich und auch keine passende zahlungsmöglichkeit für mich persönlich."

Positiv: "The kindness of the service people."

Positiv: "I like the friendliness of the flight crew. They were efficient and very helpful. The food was very good."
Negativ: "There wasn't much space for your legs or tray if the person in front leaned their seat back."

Negativ: "Lost luggage. Bag that I should have been allowed to take on as a carry on but woman at check in said it was a full flight. Meaning while the whole bin above me was empty. At least let me gate check bag if it didn’t fit. Especially because she let the couple in front of me take their bag as a carry on afyer she first told them they couldn’t take it. Double standard. Then after all that the bag is lost. I fly foreign often and Food was mediocre."

Positiv: "N/A"
Negativ: "Full flight affected leaving time + 20 minute taxi to runway"

Negativ: "We paid an extra $60 to select seats up front and they moved our seats to the back of the plane without notifying us."

Positiv: "Wir sind etwas früher los geflogen und ich hatte eine ganze Reihe für mich allein"

Positiv: "Eine sehr freundliche jüngere Stewardess,"
Negativ: "die anderen sehr geschäftsmäßig bis leicht gestresst Verspäteter Abflug, Warteschleifen über Heathrow - Anschlussflug verpasst, Übernachtung in Heathrow. Businesssitze ohne Staufächer, nicht mal eine Ablage für die Brille. Geht bei anderen Fluglinien besser."

Positiv: "Das Flugzeug war neu und sehr gepflegt"
Negativ: "Der Flug war verspätet"

Positiv: "Der Flug an sich war prima, das Personal und das Essen auch. Nur leider hatte der Flieger eine halbe Stunde Verspätung. Den Anschlussflug hab ich dann nicht mehr bekommen."
Negativ: "Per Durchsage wurde der verspätete Start so begründet, dass ein Passagier das Flugzeug wieder verlassen musste - anscheinend war er betrunken, so eindeutig sind die Ansagen meist nicht."

Negativ: "Sorry I can’t give you feed back, because I missed flight due to my own fault!"

Positiv: "The crew was great. My meal was good too!"
Negativ: "the older plane did not have personal air vents and it was hotter then I would have liked. Also being in the last row of a section allows us not recline as much while the people in front could recline more, which made for a cramp feeling during the flight."

Positiv: "Ich hatte genug Platz für meine Beine und das Handgepäck."
Negativ: "Das es nichts zum trinken gab. Das man den Tee bezahlen muss"

Negativ: "Overall was excellent"

Negativ: "No adapters availNle for the nonstandard power outlets."

Negativ: "The flight was cancelled due to hurricane Harvey."

Positiv: "A380"
Negativ: "Staff were not communicative and rude when it came to dispensing dinner. Business class has decider between to seats, while eat my meal watching a movie. Staff you lean across my meal while I was eating and obstructing view of picture. No communication to say excuse me oreplanation what they had to do!!"

Positiv: "The team on board is always trying their best and work hard to make it comfortable."
Negativ: "The flight was delayed for almost an hour after boarding which isn't the end of the world but to sit on the plane is worst than waiting for it. They had one disabled customer who screamed all night and to be honest, again, not much you can do about it but it kept everyone awake on an overnight flight. Would've been nice if they had handled the customer."

Positiv: "Flug war pünktlich, nicht zu voll, mit zwei kleinen Kindern hat gut geklappt. Besonders begeistert hat uns das leckere Frühstück mit Kaffee, Orangensaft, Müsli und Cookie, das hatten wir nicht erwartet."

Positiv: "Flug war pünktlich und Personal hat gut gearbeitet."
Negativ: "Großes Chaos in Amsterdam (Check-In , Passport Kontrolle, Sicherheitskontrolle). Sehr lange Wartezeiten. Es gab außerdem kurzfristig einen Gatewechsel."

Positiv: "Es hat alles bestens geklappt. Kein Problem mit dem Handgepäck und der Habdtasche. Danke"

Negativ: "Would like more choices for music to listen to."

Positiv: "great service - flight was smooth takeoff and landing"

Positiv: "Very courteous staff. Food was good. Flight was fast. No problems."

Positiv: "Alles soweit gut, kann man mit Fliegen. Jedoch nur Kurzstrecken. Preise für Snacks und Getränke sind Preislich wie bei jeder anderen Fluggesellschaft. Flug hatte 22min Delay und ist trotzdem Pünktlich gelandet"
Negativ: "Nix"

Positiv: "Alles in allem ein ehr mangelhafter Flug"
Negativ: "Ich saß in einer der letzten Reihen und es gab keine Möglichkeit mehr ein Sandwich oder Ähnliches zu bekommen.Selbst Getränke waren nur noch in geringer Auswahl zu bekommen.Wenn ich schon für die Verpflegung an Bord bezahlen muß, erwarte ich zumindest eine mehr oder weniger vollständige Auswahl. Beim Online Check In hatte ich 24 Stunden vor Abflug die Auswahl zwischen 4 Mittelplätzen und einem Fensterplatz in der letzten Reihe.Wahrscheinlich versucht BA mit der Vorreservierung noch Geld zu machen.Crew war leider auch nicht besonders gut drauf. Für mich im Ganzen eine sehr entäuschende Erfahrung. Das bekommt selbst Easy Jet besser hin."

Negativ: "No meals or snacks available on flight due to underestimated demand on inbound flight, and this on a flight set to leave at lunchtime. Coffee was disgusting. Very disappointing."

Negativ: "Two children screaming their lungs out for the 8 hours, and kicking the seats in front of them. The fact that there was no food choice by the time I was served."

Positiv: "On time and accommodating"
Negativ: "All ok"

Negativ: "Plane was extremelly cold.Came back with bronchitis, missed day of work.Attendent claimed they do not have blankets, but at least came later one with one. Seat could have been broken was uncomfortabe sit on,"

Negativ: "Trotz absehbarer Probleme wurde der Flug erst 3 Stunden vor Abflug gecancelt. Nächster Verf. Flug 2 Tage später... Bei rechtzeitiger info hätten wir ohne große Probleme umdisponieren können."

Negativ: "luggage didnt arrive"

Positiv: "The flight crew was formal without being stuffy. Gracious without being too familiar. (Although, I had an interesting -- and fun -- conversation with a great flight attendant, Suzanne on flight BA0115 on 5/21/17. Give that gal a raise!). Excellent service. Clean cabins. Lovely menu followed by delicious fare. Overall, great experience!"
Negativ: "The aircraft is illogically designed i.e. the awkward arrangement of seats in Business Class makes for an annoying obstacle for passengers who want to leave/return to their seats. But when they do settle in, it's as comfy as a cocoon."

Positiv: "Das Flugpersonal war zuvorkommend. Der Flug ging planmässig"

Positiv: "Es war an Board relativ sauber."
Negativ: "Essen und trinken gab es leider nur gegen Aufpreis. Die Maschiene ist bei Hin- und Rückflug jeweils eine halbe Stunde verspätet abgehoben. Das Flugpersonal war leider sehr Unfreundlich !! Da wir zu einen der letzten gehörten die an Board gingen, war in den Stauräumen kein Platz mehr. Die Stewardess hat uns keine Hilfe angeboten.. als ich eine Klappe öffnen wollte bei dem Ihr Kopf im Weg stand, habe ich auf die bitte die Klappe öffnen zu dürfen eine wütende Antwort bekommen, mein Kopf ist im Weg. Ein weiterer Stewart konnte anschließend seine Kollegin auf Ihr Fehlverhalten entschuldigen und bat mir seine Hilfe an."

Positiv: "Ursprungsflug storniert, umgebucht auf früheren Flug. Dieser ist mit 45 Minuten Verspätung gestartet. Angekommen in Düsseldorf durften wir nicht aussteigen und saßen 15-20 Minuten noch im Flieger"
Negativ: "Ursprungsflug storniert, umgebucht auf früheren Flug. Dieser ist mit 45 Minuten Verspätung gestartet. Angekommen in Düsseldorf durften wir nicht aussteigen und saßen 15-20 Minuten noch im Flieger. Kein Wasser oder Kaffee."

Positiv: "I was travelling alone with a baby and a toddler and found most of the staff very helpful - stowing my bags, helping to carry my buggy, helping with seat belts etc."
Negativ: "A member of staff at the gate referred to my 2 year old daughter as "a difficult child" to another member of staff because she didn't like having her photo taken. I felt it was very rude and unfair, particularly as I had to lift her to an awkward height (whilst also holding a baby) as the camera was in a fixed position. It was clear the staff member didn't have children herself!"

Positiv: "Plane was not most modern. Average. Nothing stood out good or bad"

Negativ: "Es gibt keinen Kaffee, kein Glas Wasser, keinen Snack, Nichts was als kostenloser Service angeboten wird. Keine Filme, Zeitschriften, Musik, Magazine, news in deutscher Sprache, kein Barzahlung, keine Ec-Karten Akzeptanz, kein Paypal-Zahlmethode, kein Obst, keine persönliche Ansprache beim Service! Keine Flexibilität."