Flight from Tokyo to Dallas pleasant. One Stewardess offered 1 type of breakfast fried noodles. While another one thought no one approached me but asked if I want noodles or eggs for breakfast. In other words..not same offerings. Upon arrival in Dallas..no wherlchair assistance. Had ro walk from tarmac to terminal, to Immigration, Customs then baggage claim..no help.
Negativ: "Is easy to book from your even I don’t really understand English and Japan airlines was wonderful service. Thank you 😊"
Negativ: "Flight crew not too interactive"
Positiv: "Typical flight and all went well."
Negativ: "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
Negativ: "one crew member did not like her job, tossed the food to you, and was not pleasant like all the others."
Negativ: "Kiosk, bag service, One World Integration"
Positiv: "Food was good. Good leg room. Smooth flight."
Positiv: "the Level of service and the Japanese culture was evident at every moment of this flight. Our boarding process was delayed by almost an hour, and it felt like every 5-10 minutes we had an update as to what was going on and why, then passports were checked early, and service was top notch."
Negativ: "In my perfect world, we would have updates way in advance if there are mechanical or airport issues but that is a slim to none chance. That is about it. Everything else was amazing!"
Negativ: "More movie selections"
Positiv: "Excellent service. Flight attendants had high standered. Clean, comfortable and very efficient boarding process. Loved it."
Positiv: "Very nice flight attendants providing perfect service. Very nice food, exceptional for economy class. Huge leg room and wide seats (only 8 seats per row in a B777, other airlines usually have 9 or even 10 seat per row, this parity to some eco plus seats) Good entertaining system with good choice of new movies."
Negativ: "The boarding process was a bit unfortunate. But this might have something to do with Oneworld and not only JAL. Sapphire and Ruby members board at the same time, making the boarding process a bit crowded for a elite member. But apart from that he boarding was well organized."
Negativ: "Choices were few by the time the cart got to us and the food was... airplane food. Nothing terrible but nothing to write home about nor anything a picky child would eat. :/"
Positiv: "everything went well. food and service was great."
Negativ: "the return flight had a guy next to me that would keep putting his feet in front of me. he would spill over to my side so much. pretty rude person."
Negativ: "Bad seat near bathroom. Smelled like pee entire trip"
Positiv: "New plane, excellent service both on the ground and air. Above average food."
Positiv: "Excellent service - delicious meals"
Positiv: "Courteous cabin crews, must be from Japanese culture."
Negativ: "On Feb.16, 2018 JL745 Narita to Mnl, flight was delayed, though it was constantly announced but not the reason why. Other than that, I will always fly JAL whenever possible."
Positiv: "Was spacious due to flight being in the middle of the week and tasty food."
Negativ: "Wish there were food. Was hungry after long flight."
Positiv: "I liked everything with JAL. Seats are comfortable, good food, excellent service."
Positiv: "I love JAL! The customer service was top notch, the food was delicious, and it was very spacious for economy."
Positiv: "This was the best flight I have ever been on. The crew was so friendly."
Negativ: "Absolutely no complaints."
Positiv: "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
Negativ: "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."
Positiv: "The staff was attentive. The seats are comfortable. The in-flight entertainment is great!"
Negativ: "The headphone jacks are temperamental. If I put the headphone jack all the way in the port it would only play in the right ear of my headphone. On my flight to Tokyo and on my flight home the same thing happened. You has to pull the headphone jack out slightly to get sound in both earbuds."
Positiv: "Economy seating the best in the business."
Negativ: "Old movies"
Positiv: "Business class seat was good."
Negativ: "Temperature was kept too hot to sleep comfortably. Service a little slow. It took almost 3 hours to finish the first meal."
Positiv: "Very warm attendants Excellent food for the price paid Highly professional crew Efficient boarding and ontime takeoff"
Positiv: "I was accompanying my 92 year old mkm, flight attendants were so helpful in every way."
Negativ: "Pre-checking online needs improvement. I was unable to do it and speaking to JAL was difficult; no one was answering the phone."
Positiv: "Ich habe den Flug sehr genossen. Die Filmauswahl war hervorragend, das Personal sehr freundlich, und das Essen geniessbar."
Positiv: "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
Positiv: "Everything was perfect! Thank you for a great experience!"
Positiv: "Nicest flight attendants, good food. Best international flight I've had."
Positiv: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
Positiv: "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
Positiv: "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
Positiv: "Food, entertainment options, friendly staff"
Negativ: "Beverage size could be more"
Positiv: "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
Negativ: "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."
Negativ: "Requested Vegetarian Meals. Didn't get them"
Positiv: "Great staff and washlet toilets on board."
Negativ: "I ended boarding last not one of the first as other airlines."
Positiv: "I forgot to make prior arrangements for a special meal due to allergy concerns. I notified the crew onboard, and they were attentive to my issue and helped me avoid certain foods which may cause an allergy attack."
Negativ: "The seats felt very dated and uncomfortable. The entertainment options were very limited."
Positiv: "The flight staff was excellent on my flight back to JFK. They were very attentive and kept a smile. There was never a time where I felt uncomfortable. There was open seating on the flight and the staff allowed passengers to relocate for increased comfort. It was a nice flight."
Negativ: "The food on my flight was just ok. Going out to Japan the food was pretty good and I really enjoyed it. I was a little disappointed on the way back."
Positiv: "We left on time, we arrived early. The crew was very polite and helpful. The food was decent on board and the seats were comfy."
Negativ: "I wish they flew all over the USA, American carriers should be ashamed"
Positiv: "More leg room in Japan airlines. I decided to use JAL as much as possible. Stewardess are all nice and very attentive."
Negativ: "Food is ok, but way so much better compared to the other airlines. The chair is not as comfortable (hard to sit) , but more leg room is a good advantage."
Positiv: "Customer service was awesome and the food was good"
Negativ: "The DC China Embassy web site clearly states that a valid APEC Business Card can be used in lieu of a Chinese visa. In spite of this I was denied boarding by JAL. It turns out the system is not fully in place, and eventually I was issued a 10 year multiple entry visa by way of apology. JAL did not waive cancellation fee, and I suffered considerable economic damages."
Positiv: "It seemed more spacious. Food was pretty good."
Positiv: "The boarding was efficient. Cabin and lavatories were clean."
Negativ: "The interior seems dated, with old-school channel based entertainment system, unlike the ondemand IFE most Asian airlines are equipped with. Meal service was also very slow - took over 50 minutes to serve the economy cabin. There was no choice of main available.. Main was an array of fish cakes type street snacks. It was edible but not impressive."
The staff was great. The food really wasn’t good
Positiv: "Sehr attraktive und freundliche Crew. Ist nicht ohne Grund die weltbeste Airline. Würde am liebsten nur noch mit denen fliegen."
Negativ: "Nichts, schneller fliegen können die leider auch nicht."
Negativ: "Better movie selection. Better organized boarding in Frankfurt"
Negativ: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
Positiv: "crew was pushing , no time in an rush all the time"
Negativ: "service level"
Positiv: "Es war alles zur vollen Zufriedenheit"
Positiv: "Service, Verpflegung, Sitze"
Negativ: "Das Entertainmentangebot könnte mehr Deutschsprachige Filme beinhalten"
Positiv: "The crew is usually really good."
Negativ: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Positiv: "Crew was amazing"
Positiv: "Amazing crew, great seating area and tasty menu."
Positiv: "Very cramped seats"
Positiv: "Food, Entertainment."
Negativ: "Harder than usually landing"
Positiv: "The crew was amazing"
Positiv: "Sehr nette Crew, kam immer wieder vorbei (Eco) und bot Getränke, Früchte und Chips oder mini Sandwiches an! Top!"
Negativ: "ich hatte nichts zu bemängeln einfach nur Top!"
Positiv: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Positiv: "Crew was amazing"
Negativ: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Positiv: "Crew amazing. Seat super comfortable"
Negativ: "Excellent service"
Positiv: "Extra leg room, great service and good food."
Negativ: "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"
Positiv: "Excellent service, made a very long flight very pleasant and enjoyable."
Positiv: "Lie-flat seats in business class"
Negativ: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
Positiv: "Great service!"
Negativ: "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."
Positiv: "Great service always smiling, flight on time, overall a great way to fly."
Positiv: "- sehr bemühte und aufmerksame Crew, auch in der Economy - hervorragender Sitzabstand in der Eco - Flugzeug von SQ wie üblich nicht überbucht, daher einige freie Sitze - 2x warmes Essen in der Eco - fortlaufend aktives Getränkeangebot"
Negativ: "- auch auf diesem Flug schreiendes Baby, dass den Nachtflug fast zur Hölle macht - selbst in der Business-Class konnten die Passagiere nur dann Schlaf finden, wenn sie die active noise canceling Kopfhörer aufsetzen (wer damit schlafen kann)"
Positiv: "all of SQ"
Negativ: "Essen könnte besser sein"
Negativ: "Essen könnte besser sein"
Positiv: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Negativ: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
Positiv: "crew very helpful with seating service on board also good"
Negativ: "head phones for entertainment very uncomfortable Food not to my taste"
Positiv: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Negativ: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
Positiv: "Der Flug ist 4 Stunden später gestartet."
Negativ: "Wir haben dafür etwas zu Essen bekommen."
Positiv: "A380 ist ein tolles Flugzeug"
Negativ: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
Positiv: "Staff was polite and accommodating"
Positiv: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Positiv: "Everything was good"
Negativ: "No complaints"
Positiv: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Negativ: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."
Positiv: "wide seats. great service. on time."
Negativ: "food was not as good as one would expect."
Positiv: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Negativ: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Positiv: "The flight was carried out by Lufthansa. The staff was very polite and helpful."
Negativ: "Essen könnte besser sein"
Positiv: "Gutes Team"
Negativ: "Die Besatzung war schlecht gelaunt und hat bei Gentränkebestellung dies mehrmalls vergessen."
Positiv: "Ontime, airline stewards were excellent and tv entertainment very good"
Positiv: "Service, food, in-flight entertainment"
Negativ: "What happened to amenity bags in Business class? Slippers and socks were at the seat and toothbrush kits were in the bathrooms and we're always re-filled."
Negativ: "I wish there was air conditioning. It was very warm ok the plane."
Positiv: "The entertainment was good."
Negativ: "Once the crew got the meals out of the way you didn't see them (at least in our section). You could go to the galley for water or a snack etc. Most airlines I've been on seem to bring drinks, etc to seats every once in a while."
Positiv: "The crew was understanding of our situation. We had a layover in Hong Kong and they moved us to the front in hopes that we will get out quicker to make the next flight."
Negativ: "It wasn’t the airline fault that we were delayed nothing else could have been done"
Negativ: "2:40 flight delay - terrible food and very limited choice on the entetainment system - a terrible airline"
Negativ: "Docking at an air bridge rather than taking a bus"
Negativ: "Need to have wifi on all their flights"
Positiv: "The crew carefull and the seat comfort"
Negativ: "Cathay Pacific should be open direct rounte from SGN to MEL"
Positiv: "Food& Beverage :)"
Negativ: "Alles. Selbst die Billig-Airlines in Asien sind weit besser."
Positiv: "Eigentlich gar nichts"
Negativ: "Ich hätte wahrscheinlich gute Chancen Cathay auf Schmerzensgeld zu verklagen wegen den engen Sitzen. Die Beinfreiheit entspricht Domestic-Flights und nicht Langstrecken-Standard. Und die Sitzbreite spottet jedem Vergleich. Der Service war lausig und das Essen miserabel."
Negativ: "I am traveling on a regular routine between Hong Kong and Delhi. The Indian Cathay ground staff is more than incompetent and this is - unfortunately - not an exception. Thanks god as soon as you boarding the carrier you feel immediately back in good, competent and safe hands."
Positiv: "Food and seat was great."
Negativ: "Wheelchairs took a long time to pick us up"
Positiv: "Crew on leg from Melbourne to Hong Kong terrible - Hong Kong to Boston good"
Negativ: "Put a Priority tag on our luggage; Have the Pasta meal for someone sitting in the second row of Premium Economy and then let me eat the economy meal that you substituted instead of interrupting me four times to give me the Premium Economy meal that you said you didn't have. Use a plane other than th"
Positiv: "Food was amazing"
Positiv: "Actual plane was in good condition and as comfortable as a plane can be. Very good selection of in flight entertainment."
Negativ: "Flight attendants were rude and made you feel that you were bothering them. Beverage offered twice in 15 1/2 hours. Beverages when available if you want to ask the flight attendant, but again, they were definitely put out when you asked them. Caroline wasn’t kept clean throughout the 15 1/2 hours- i’m accustomed to light attendance walking through the isles periodically to get customers garbage regular league so that it doesn’t build up."
Negativ: "Both the USB and headphone Jacks were busted. Just had a bad seat this time."
Negativ: "The a330 is showing its age and the food on board was not good. Otherwise it would have been an excellent flight"
Positiv: "Food for economy was great. Entertainment system great."
Negativ: "Left half hour late."
Positiv: "Ein Flug-Erlebnis, wie es sein soll: pünktliche Start und Landung, neue, saubere Maschine, freundliches und bemühtes Personal, leckeres Essen - unser erster und mit Sicherheit nicht letzter Flug mit Cathay Pacific."
Positiv: "Ein Flug-Erlebnis, wie es sein soll: pünktliche Start und Landung, neue, saubere Maschine, freundliches und bemühtes Personal, leckeres Essen - unser erster und mit Sicherheit nicht letzter Flug mit Cathay Pacific."
Positiv: "Boarding on time"
Negativ: "Food was not fresh. Some crews could not understand English well"
Positiv: "Filme, Essen"
Negativ: "Altes, etwas heruntergekommenes Flugzeug, schlechte Sitze (zu klein, unbequem), wenig Beinfreiheit (bin 1.85m) in der Economy Class, super hässliches Trinkwasser (offen im Becher)."
Positiv: "Neueres Flugzeug, gute Beinfreiheit"
Negativ: "Etwas kleine Sitze"
Negativ: "It was a long delay, about an hour. The airline kept silence until too late. They gave us a blanket, some refreshments and where to have breakfast. Those who made a fuss were taken to hotel. Many others stayed at the airport and had a terrible night."
Positiv: "Boarding and flight punctually. Boarding systematically. Crew members polite."
Positiv: "The service from start to finish was superb. The flight to Hong Kong had the on board attendants at full service the whole journey. Blankets and pillows were supplied as standard and plenty of complimentary food. There was a genuine sense that the on board attendants wanted you to be as comfortable as possible."
Negativ: "I can't think of anything really. Perhaps the seats could have slightly more leg room but hey. What can you expect from economy."
Positiv: "Siehe ersten Flug"
Negativ: "Siehe ersten Flug"
Positiv: "The flight staff was very curteous and helpful, that made a difference with the trip."
Negativ: "The touch screen technology on the onflight entertainment was pretty bad. The movies played fine with no issue but navigating through the entertainment console was a pain since the touch screen responsiveness was so bad."
Positiv: "Nice plane, roomy seats, good food. Much better than other carriers in economy."
Positiv: "As usual, the crew was great and the planes and pilots are great also. CP is always punctual, as well."
Negativ: "I'm 6-4 , so I enjoy any extra space I can get. For this reason, I like the CP planes that seem to have more space than competitors. However, when the person in front of me reclines for the ENTIRE flight, my screen is too low to watch, I cannot use my try to eat and its like having someone laying in your lap.........it should not be allowed ( reclining)."
Positiv: "The overall value is good."
Positiv: "The crew is excellent. Travelling with baby and they take care of us attentively"
Negativ: "Delayed 30min in the end."
Positiv: "Der Flug war pünktlich, das Essen lecker und daß Bordprogramm super. Das Personal war auch sehr freundlich."
Positiv: "Smooth flight on Cathay Pacific, as usual. Great service from the crew, even in economy class. Best airline across the Pacific."
Negativ: "Nothing. Everything was great."
Positiv: "Boarding was orderly and efficient, the polar opposite of the mad rush that can sometimes happen when cabin crew don't take charge of the boarding order. Crew were courteous and multilingual. Leg room felt a bit better than average for an international flight. Food was very tasty. The inflight entertainment selection and screen quality was excellent."
Negativ: "They managed to run out of the Western breakfast option (which I did not want anyway, but many British tourists had to make do with yoghurt and fruit due to unfamiliarity with congee). The entertainment system is controlled by touchscreen only. An elegant solution that is simple to keep clean, but you get tired of holding your arm up at eye level."
Positiv: "Aufmerksames Personal und pünktlicher Flug, Essen war schmackhaft , gutes Unterhaltungsprogramm, angenehmer Sitzabstand und -breite in normaler Economy"
Positiv: "Very efficient with the timing of take off and landing. The crew members were lovely and polite."
Negativ: "The time was a bit awkward esp the overnight flight back from Colombo to Hong Kong left us shattered all day long as the seats are too small and congested which makes it difficult for us to sleep or even sit comfortably. Wish they arranged the flight to earlier times."
Positiv: "Checkin was a breeze, the flight attendants were great, food was good, seats were comfortable, good selection of movies. What more can you ask for"
Positiv: "Perso al war nett auch wenn Upgrade niht möglich war"
Negativ: "Essen War sehr lecker"
Positiv: "Food was better than other airlines for economy price. Movie selection quite good as well as other options. Audio was good quality. Liked the maps."
Negativ: "Limited leg room."
Positiv: "The crew was very receptive even calling me by name also very attentive to my questions about the food and entertainment"
Negativ: "The movie selection on the longest leg of my journey wasn’t very entertaining."
Positiv: "Customer service and food was great"
Negativ: "Planes are old do not have larger entertainment screens and don't have wi fi"
Positiv: "Nice crews eating for a big guy."
Positiv: "Hospitality was good. PRO was excellent."
Negativ: "Jain Vegetarian Food was not satisfactory. It requires improvement."
Negativ: "Luggage was damage and I didnt notice it till I arrived at connecting airport terminal in manila. Didnt have time to file a claim as I have to rush for my local connecting flight. Hopefully Cathay Pacific can take a late damage claim without a report for my luggage"
Positiv: "Smooth, on time, comfortable, good entertainment and decent food. Brand new plane"
Positiv: "The crew could be less curt and more engaging. Coming from Guest Services in hospitality, leisure and tourism it is obvious that body language and sincere engagement stands out. That wasn’t the case for the Qantas flight."
Negativ: "I was unable to checkin or select seats. Understandably this is governed by immigration laws and not airlines but on three attempts I was able to pay for the seats without a receipt only to learn later that the charge did not go through. A little bit of transparency never costs anyone."
Negativ: "I pay for the airspace above my seat - I didn't get it! Flight attendant obese and not me twice. QF need to lock their cattle class seat backs - insufficient seat pitch to allow leaning."
Positiv: "quick flight. tasty snack"
Positiv: "great crew"
Negativ: "flight delayed - but that happens..."
Positiv: "I liked that nothing was a hassle to get to, the staff were amazing and the pilot was well-skilled."
Negativ: "My only con was the fact that there were many people around me coughing. That's not your fault though, I understand. But still, it was nasty."
Positiv: "Lovely staff"
Negativ: "Always a pleasure to fly with qantas"
Negativ: "The food was disgusting..."
Positiv: "Entertainment inbegriffen"
Negativ: "Geringer Sitzabstand"
Positiv: "Alles normal. Guter Flieger"
Negativ: "Software scheinbar inkompatibel mit anderen codesharing linien... dh online checkin etc funktioniert nicht. Genausowenig wie Bestellung von Spezialmahlzeiten."
Positiv: "Food was delicious and service excellent"
Negativ: "Slow customs in Honolulu"
Positiv: "Crew was friendly and helpful even the flight was nearly fully booked Choices of entertainment is good"
Negativ: "Unfortunately they ran out of the main menu Seats are old Entertaining system is also old, small screens with low quality"
Positiv: "Food wasn’t that bad Crew tried their best to serve everyone fast and and fullfield the extra wishes Entertainment system is good and choice is large"
Negativ: "Unfortunately there was a delay in boarding, would have been nice if they announced that earlier as they knew that the plane arrived late... Also plane was fully booked and I only got a middle seat, but luck? This older Boeing 737 is quite noisy and it makes it difficult to understand the announcements Old screens for entertainment with bad quality"
Positiv: "We landed safely."
Negativ: "Crew spoke little English it seemed. Maybe they did not understand my American accent. They never acknowledged my requests and repeatedly would overlook me for drinks or food. When I would give them my order, they would diaappear, then reappear with the order wrong. On. Every. Single. Occasion.... They were rude and dismissive. Food was barely adequate of what I served."
Positiv: "Friendly crew"
Negativ: "Needs vegetarian options"
Positiv: "Friendly, funny and personable staff. Make you feel very welcome."
Negativ: "A couple of the stewards had really strong cologne."
Positiv: "Flight departed slightly late but arrived on time. Great movies to choose from. They gave you little kits that had a sleep mask, toothbrush and toothpaste, and ear plugs. The food and drinks available were good. There was a USB and outlet for charging."
Negativ: "My husband’s screen didn’t work for watching movies and his seat did not recline, but mine did."
Positiv: "They gave us food vouchers and snacks for our delayed flight. The choice of movies available was great. the flight attendants were nice."
Negativ: "Our international flight was delayed by over 2 hours. When we called to rebook our connection flight from Brisbane to Cairns, the agent on the phone told us they were unable to help us. The online website also did not allow us to rebook. When we got to Brisbane, the only flight remaining for us was a flight 2hours later with connection. Also, the phone jack was so poor that half of the time you couldn’t hear the movie."
Positiv: "Food was good."
Negativ: "I am tall so the seats a really a little close together. It was particularly bad when the person in front reclined full for a sleep."
Negativ: "Qantas is the source of unlimited frustration for us. We could not check in online, and it wasn't even possible to choose a seat before you got to the airport unless you wanted to pay a premium for it. To make matters worse, there is no transparency in the process; we had no idea what seats they were assigning us, or even whether the three of us would be able to sit together. And when we showed up at the airport, the last leg of my flight had been deleted from my itinerary (but not that of my family members). And guess what? They couldn't do anything about it until I was ready to get on that last flight! The crew were great, but all the behind-the-scenes aspects of Qantas were absolutely horrible. Two days later I'm still reeling from the experience. What a terrible way to treat customers."
Positiv: "Das gesamte Flugerlebnis blieb mir in Positiver Erinnerung. Die Crew war hilfsbereit, freundlich und zuvorkommend."
Negativ: "Leider war das Frühstück auf diesem Flug ein wenig dürftig."
Negativ: "The gate displayed on the boards in the departures area did not match the actual gate (17C). Confused a lot of passengers as the gate displayed was through the international area. Limited seating at the gate."
Positiv: "The service, politeness of staff, the food."
Negativ: "The flight being cancelled"
Positiv: "Friendly and easy"
Negativ: "I found the seat really uncomfortable. My back was hurting well before the end of the flight."
Positiv: "Crew members were attentive and helpful."
Negativ: "The seat was too narrow for keg space. Especially when I had someone who seated in front who's big n he has to bend his seat far behind"
Positiv: "Several genre and selections to choose from"
Negativ: "The HBO selections were the same as 8 months ago"
Positiv: "Wonderful staff and such a easy quick feeling flight"
Negativ: "The food had no vegetarian options"
Positiv: "Great support with wheel-chair assist."
Positiv: "Staff were friendly, boarding was efficient, and in-flight service was unobtrusive."
Negativ: "To be honest, I really wish Qantas would include Bejewelled in their games offerings."
Positiv: "it was good to escape more than 3 hrs long, tiring journey to Sydney and also lesser wait period at Sydney"
Positiv: "The crew was friendly and attentive. They worked hard to make the long flight as enjoyable as possible. The food was bland and uninspired. The in seat entertainment had a great variety though it stopped working with about an hour to go so that was frustrating."
Positiv: "Crew was excellent! Very friendly and attentive - entertainment selection was great and the plane stayed nice and cool which is really helpful for a 15hr flight - no one needs 300 sweaty people for 15 its."
Negativ: "That we were required to check our overhead bag because it weighed more than 15lbs. Meanwhile as we boarded nearly every passenger had an overhead bag that most certainly weighed more than 15lbs. Not sure what was going on there...also the seats are a little tight when reclined. Once the seat in front of me reclined back I had my knees in the back of the chair the entire flight and I am not a particularly tall person- made for a pretty uncomfortable 15hrs."
Negativ: "Flight was late boarding at LAX and at Sydney had to be bused to terminal which was slow. Otherwise all was great."
Positiv: "the size of the aircraft and leg room in coach."
Negativ: "I had ordered a special meal which was never delivered. I also don't like the weight restriction for carryon luggage. I got from the US to Australia without my luggage weighted and carried it on, but on my return to the US was told I had to check it. DO NOT like checking luggage."
Negativ: "Rigid with assigned infant seats. Would not move us to bassinet bulk head area though we would pay for it. Flight went well regardless."
Positiv: "Great entertainment and amazing crew as always"
Negativ: "Food was not the quality I expected on Qantas for such a long flight."
Positiv: "A lot of snacks"
Negativ: "Checking process could use some improvement; LAX check-in counter staff was NOT customer oriented; got the feeling that either they hate the job and had a bad day?"
Positiv: "Good food on the plane; friendly staff."
Negativ: "Horrible accomodations; I've never been in a flight this tight before. It was miserable the whole way. Even Southwest is roomier. I should have taken an American carrier. Space is the number one priority on a flight across the Pacific, and Qantas really doesn't understand that. I've taken Delta, American, and United across both ponds. Stick with them! After all, I can make my own food."
Positiv: "Quick boarding process, good food, and good entertainment selection"
Negativ: "My headphone didn't work properly. The left ea side didn't have any sounds and the right side sometimes scrambles."
Positiv: "Helpful service and comfortable seats"
Negativ: "Don't choose seats 9 A/B/C as there is a bulkhead and not window in this aisle (Boeing 737-800)"
Positiv: "On time. Smooth ride. Shorter than expected. Great service."
Negativ: "Headset broken on entertainment system. Ancient hardware. Food. Meh."
Positiv: "So easy to get from international to domestic. Which was such a releif when trying to get home to a family emergency"
Positiv: "The in-flight entertainment was packed full of recent big movies. I was travelling with my partner on separate tickets due to us having different final destinations. The Qantas staff was able to re-arrange our seats together for the long flight over the Pacific. We also got to celebrate New Year's twice, since we crossed the International Dateline."
Negativ: "I was not a fan of the A380 prior to my flight, and was even less of a fan after. The boarding in Melbourne was chaotic- for some unexplained reason, Qantas felt the need to quarantine the seating area around the gate. This led to a minor stampede as all 5,000 passengers thought the flight was boarding. The Qantas staff at Melbourne, from the check-in desks, to the boarding crew were all apparently over-whelmed. It wasn't any better upon arrival at LAX- the baggage area was chaos as our arrival apparently caught the LAX baggage handlers by surprise. I had a four-hour layover in LAX, yet still managed to miss my connecting flight after an excessive delay getting our checked bags, the line through customs, and rechecking in through the TSA - and that was WITH an expedited screening pass."
Negativ: "Enjoyed it very much. Great crew and clean plane!!"
Positiv: "The aircraft is very new and comfortable! The boarding is orderly and well managed"
Negativ: "Free wifi onboard!"
Negativ: "The seats were broken - did not stay reclined. Also the seat pocket had gaping holes in them - couldn't place anything properly."
Positiv: "Coach seats reasonably comfortable. Coach bar service outstanding."
Negativ: "Coach food quality, in-flight entertainment, and between meal snack service are average."
Positiv: "Fantastic service from check in until arrival."
Negativ: "More up to date movies"
Positiv: "Very nice and polite"
Negativ: "Food was not good Movie selection was poor"
Positiv: "Helpful crew, good food, professional"
Negativ: "FREEZING COLD cabin air temperature, as other reviewers have noted. Despite otherwise comfortable conditions to sleep, this made it impossible to get a good night's sleep."
Positiv: "Nothing was real impressive but nothing really bad for a budget airline."
Negativ: "the food, entertainment options (movies) the service including drinks, the plane itself and the overall airline could all be much better."
Negativ: "Older planes are very outdated."
Positiv: "Nice service. Hand out of iPads in business class for personal entertainment with very good monitor resolution."
Negativ: "Entertainment program very small, just a few Hollywood movies."
Positiv: "Large seats, good food, iPad for Entertainment"
Negativ: "Not much choice of movies"
Positiv: "Boarding quick and easy, spacious seat, good food, plenty of original Fiji mineral water, iPad Entertmaint (therefore very individual and brillant movie quality"
Negativ: "Old ailrplane, noisy, seat functions “rusty”, no 0 degree lay flat business seat (6 degree lay flat only), very limited movie offers, flight attendants needed some “warming up” before they were really friendly and helpful"
Positiv: "I have been traveling at least 4 times in a year for last 20 years. I never had such a worst staff specially the Msnager of Fiji airline ground staff at Sydney airport named Christopher. Such a rude ignorant person. The amount of luggage including baby stroller I traveled from Los Angeles to Nadi. Nadi to Sydney was perfectly fine. When I checkin from Sydney to los angles, the Fiji manager said you have to pay for stroller. I said I came all the way from Los Angeles to Sydney like that and I even showed the tags too, Christopher said Sydney has different policy. I left the stroller to him and Saud to him keep it for your kids and came back home without baby stroller."
Negativ: "Worst Fiji ground staff at Sydney airport"
Positiv: "The crew was nice."
Negativ: "Audio for in flight entertainment did not work midway through the movie. Video was unclear. Food was terrible."
Positiv: "Good service and friendly flight attendants. Check-in crew was lenient and accommodating with weight restrictions on luggage. Bula!"
Negativ: "The flight was delayed 2 hours. Several people in my group missed their connecting flights"
Positiv: "Sorry the flight was cancelled"
Positiv: "It was a pleasant and short trip from Nadi to Suva."
Negativ: "No complaints."
Positiv: "The service and food"
Negativ: "Plane seems dated"
Positiv: "Fantastic crew on board. Great service. Food left a bit to be desired. Entertainment a bit dated but great value for money & extremely punctual"
Positiv: "The flight attendants were awesome. Super friendly. Was also a surprise that we received full meals. Would definitely fly again."
Negativ: "Planes seemed dated. Video equipment was in overhead bin."
Positiv: "The crew on Fiji Air is incomparable in friendliness."
Positiv: "All service on board was great"
Positiv: "Great food and service"
Negativ: "Should have completely flat beds"
Positiv: "The price was good...initially."
Negativ: "My Fiji flights between Honolulu and Auckland were cancelled so they rebooked me on Jetstar and New Zealand Airways Apparently the international date line was not taken into account and I arrived in Sydney hours after my connecting flight to Auckland had already left! I talked to 7 different people in all corners of Sydney airport and no one knew what to do with me. My attempts to call Fiji Airways from my cell phone and then a landline at the airport didn't go through so I ended up messaging a friend in the States and she was able to call and get me booked on a NZ Air flight to Auckland that left the next morning. Both Jetstar and NZ Air gave me different information on what paperwork I needed and what my baggage and carry-on allowance was, which was frustrating. I finally arrived in Auckland 26 hours later than scheduled. I understand the cyclone cancelling the Fiji flights but the rescheduling error caused some significant expenses and a great deal of hassle."
Positiv: "Service, space, seats and one meal was good."
Positiv: "Flights were on time. Service was great. I cannot complain about any of my flights on this trip through Fiji Airlines."
Positiv: "The cabin crew was very nice and liguids were given frequently."
Negativ: "The seating needs more room for legs"
Positiv: "The movie choices"
Negativ: "It was freezing on the plane... Even with jackets and blankets on!"
Positiv: "They did hand out thin blankets."
Negativ: "The temperature in the airplane... Couldn't feel my body!"
Positiv: "The flight itself was good, the front end/airline was not so good..."
Negativ: "They were a minimum 45 minutes late (one 2 hour, 2 one hour) for every flight. Their running late caused us to miss our connection to Brisbane, so they sent us to Sydney. The ,late flight into Sydney cause us to miss our flight into Brisbane (our ticketed destination city). As we de-planed on the Jetway was a woman holding a sign with 12 - 114 names on it, we were one. She told us to go the the transfer desk and they would help us. We had never been in Sydney, could not find a transfer desk (there was none) found the ticketing counter - nobody there, found the airline office - nobody there, went back to the ticket counter nobody still there, asked a competing airline, they directed us to an air travel management office, where we found Fiji Air personnel. They were surprised we were not told where to go. they tracked down the office manager. We finally met with him at 1:40 PM, he told us our flight was in the domestic terminal and scheduled to leave at 2:00 PM. There was no way we could make it to the plane on time. He was rather rude to us and asked us how we thought we were getting to Brisbane, We responded with "I don't know as we've never been here before". Having never been there. we did not know there was an international and a domestic terminal at the Sydney airport. He told us who we were to fly out on and he was going to call over to the other airline and straighten it out. We went to the domestic terminal tried to check in for our flight, but we could not. That airline called Fiji Air to find out why, after half an hour they were told Fiji Air would not honor our flight as we were noted as "no Shows"/. We had to book another flight to Brisbane. The flights were great, we have had VERY BAD EXPERIENCES with the ground personnel,"
Positiv: "Nice food."
Negativ: "Planes feel not well maintained, no electric outlets, not enough screens..."
Positiv: "Staff were very helpful and attentive"
Negativ: "Seat not comfortable, and needed repair. Entertainment very limited Limited checked baggage (one piece only)"
Positiv: "We have our seats by the window on our flight from Sydney to Nadi, we're so happy for that."
Negativ: "We have our seats in the middle of the four (4) seats in the isle of the plane, it's so hard to go to the bathroom, which I do need to go often. We really were not happy and suffering during the flight from Nadi to Los Angeles."
Positiv: "This flight was cancelled due to storms in the Pacific. Fiji Airways put passengers into a hotel and paid for meals."
Negativ: "Fiji Airways had poor communication with us about our onward flights, causing us to wonder what was going on. In the end, we were scheduled through another airline 3 days after our flight was scheduled to leave."
Negativ: "The flight was cancelled which ruined the trip for myself and seven friends."
Positiv: "Friendly staff!"
Positiv: "Fiji Airways is among the top airlines for the long haul routes. New aircraft, clean cabins, fine entertainment and the friendliest crew you can find. They are consistently great."
Positiv: "I didn't like anything about this airline !"
Negativ: "Where do I start !!!! Horrible service bad food no class ... Would never fly Fiji Airways if I have other options . Sad that it's the only airline flying to Fiji ."
Negativ: "Poor communications between crews and passengers"
Positiv: "Very nice plane and it includes food and drinks and wonderful service"
Negativ: "Extra bag was pretty expensive"
Negativ: "They lost our luggage and did not compensate us enough to replace what we needed"
Positiv: "Everything except food"
Positiv: "Great service. Flight attendants are super helpful and nice. The meals are really good too. Small things as movie selection was amazing too. An overall outstanding experience. Vinaka!"
Negativ: "It was perfect."
Positiv: "Service. On time"
Negativ: "Small seats"
Negativ: "Missed the flight! I find it ridiculous you do not get a "Check In Online" email from Fiji Airways if you do not book directly through them. That, to me, is insane. All Fiji Airways passengers, whether they booked directly or not, should get that email."
Positiv: "Lots of legroom. Clean, new plan. Friendly qnd efficient crew."
Negativ: "I was not given a meal for dinner. When I asked they sheepishly looked away from me and told me that there would be a voucher when we landed. We did not get any voucher,nor did they make an announcement that they ran out of food and would not be able to feed half of the plane. I am extremely disappointed in how this was handled, as people next to me were given first class meals and I was given one piece of cheese and one cracker. In the morning for breakfast my meal almost didn't come, I had to ask for it. And when it was given to me it was already opened and messed with."
Positiv: "Time of arrival"
Positiv: "The meal was nice and the crew was pleasant. The flight was relatively smooth and there were no mix-up or problems with my luggage after the initial issue of having to pay to check in my carry-on due to being overweight."
Negativ: "Cramped seating a bit much for such a long flight. The attendants were a little slow to pick up the rubbish from snacks, drinks and meals."
Positiv: "Loved the friendly staff and the food was surprisingly tasty, although some meals were considerably nicer than others. There was plenty to do - great options of movies and shows - and the electronics worked perfectly."
Negativ: "Wished WiFi was available and eye masks were offered."