Positiv: "Sehr attraktive und freundliche Crew. Ist nicht ohne Grund die weltbeste Airline. Würde am liebsten nur noch mit denen fliegen."
Negativ: "Nichts, schneller fliegen können die leider auch nicht."
Negativ: "Better movie selection. Better organized boarding in Frankfurt"
Negativ: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
Positiv: "crew was pushing , no time in an rush all the time"
Negativ: "service level"
Positiv: "Es war alles zur vollen Zufriedenheit"
Positiv: "Service, Verpflegung, Sitze"
Negativ: "Das Entertainmentangebot könnte mehr Deutschsprachige Filme beinhalten"
Positiv: "The crew is usually really good."
Negativ: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Positiv: "Crew was amazing"
Positiv: "Amazing crew, great seating area and tasty menu."
Positiv: "Very cramped seats"
Positiv: "Food, Entertainment."
Negativ: "Harder than usually landing"
Positiv: "The crew was amazing"
Positiv: "Sehr nette Crew, kam immer wieder vorbei (Eco) und bot Getränke, Früchte und Chips oder mini Sandwiches an! Top!"
Negativ: "ich hatte nichts zu bemängeln einfach nur Top!"
Positiv: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Positiv: "Crew was amazing"
Negativ: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Positiv: "Crew amazing. Seat super comfortable"
Negativ: "Excellent service"
Positiv: "Extra leg room, great service and good food."
Negativ: "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"
Positiv: "Excellent service, made a very long flight very pleasant and enjoyable."
Positiv: "Lie-flat seats in business class"
Negativ: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
Positiv: "Great service!"
Negativ: "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."
Positiv: "Great service always smiling, flight on time, overall a great way to fly."
Positiv: "- sehr bemühte und aufmerksame Crew, auch in der Economy - hervorragender Sitzabstand in der Eco - Flugzeug von SQ wie üblich nicht überbucht, daher einige freie Sitze - 2x warmes Essen in der Eco - fortlaufend aktives Getränkeangebot"
Negativ: "- auch auf diesem Flug schreiendes Baby, dass den Nachtflug fast zur Hölle macht - selbst in der Business-Class konnten die Passagiere nur dann Schlaf finden, wenn sie die active noise canceling Kopfhörer aufsetzen (wer damit schlafen kann)"
Positiv: "all of SQ"
Negativ: "Essen könnte besser sein"
Negativ: "Essen könnte besser sein"
Positiv: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Negativ: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
Positiv: "crew very helpful with seating service on board also good"
Negativ: "head phones for entertainment very uncomfortable Food not to my taste"
Positiv: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Negativ: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
Positiv: "Der Flug ist 4 Stunden später gestartet."
Negativ: "Wir haben dafür etwas zu Essen bekommen."
Positiv: "A380 ist ein tolles Flugzeug"
Negativ: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
Positiv: "Staff was polite and accommodating"
Positiv: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Positiv: "Everything was good"
Negativ: "No complaints"
Positiv: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Negativ: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
Positiv: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Negativ: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."
Positiv: "wide seats. great service. on time."
Negativ: "food was not as good as one would expect."
Positiv: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Negativ: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Positiv: "The flight was carried out by Lufthansa. The staff was very polite and helpful."
Negativ: "Essen könnte besser sein"
Positiv: "Gutes Team"
Negativ: "Die Besatzung war schlecht gelaunt und hat bei Gentränkebestellung dies mehrmalls vergessen."
Positiv: "Ontime, airline stewards were excellent and tv entertainment very good"
Positiv: "The crew were lovely - friendly and polite!"
Negativ: "The delayed departure- but I truly understand that it was beyond the control of the company as the delay was weather related."
Positiv: "Comfortable seats."
Positiv: "I really enjoyed the food as always and overall, I felt very comfortable"
Negativ: "I enjoyed my experience overall."
Positiv: "Good quick flight"
Positiv: "Can’t remember"
Negativ: "Food selection specially for vegetarian"
Positiv: "The crew was fine. the seats were not so comfortable in the economy."
Negativ: "More comfortable seats."
Positiv: "Crew were very helpful"
Negativ: "First time travelling with the airline and wasn't aware of having to book things like food and entertainment. These things come standard with all other airlines I have flow with so was very surprised when finding out about it mid flight. Can't say I was very pleased but must say crew were very good"
Positiv: "Premium economy is the way to go. So much more comfortable."
Negativ: "This flight was close to perfect. Boarding process at the gate was a bit hectic, but manageable."
Positiv: "Their English, unlike US English, is a little hard to understand."
Negativ: "Very Slow meal service, had to ring for sparkling water when we had asked the attendant during the meal service. Took 20 minutes."
Positiv: "Amazing airline and seem less travel"
Positiv: "The crew were very welcoming and made you feel special. The food was great! The burger was tremendous! The films very up to date."
Negativ: "The seat is comfortable but doesnt recline enough, I dont like the fact that you need to flip the seat to get it flat, when is it flat its rock hard! Good on AirNZ for providing the foam mattress topper it helps. ButOnce its flat you cant really watch TV."
Positiv: "Everything else."
Negativ: "The departure was 20 minutes late (not too much), which delayed the arrival in NZ by the same amount."
Positiv: "Air NZ is fantastic start to finish and airport security doesn’t make you take off your shoes in the airport. Flight was on time start to finish."
Positiv: "Very friendly and helpful staff"
Negativ: "They don't greet me only the people in front and behind me. I didn't receive a meal she skipped me i don't know if you have to pay or not but the person on the left of me got one and the person the right got one"
Positiv: "short flight, enough space up to row 8, no security check for internal flight, ramp to board aircraft,"
Negativ: "boarding from very basic lounge at Auckland airport. Constant announcements in dep. lounge about strict hand luggage rules (that nobody checked),"
Negativ: "We were not told that we had to buy meals and drinks ahead of time?! We had no food for an 8 hour flight and couldn't even buy a soft drink?! We were on an outdated plane leased plane from EVA Air and there were maybe 10 movies to choose from? Also, my reading light was broken. Not the level of care that I've come to know from Air NZ and really disappointed."
Negativ: "I was charged with an excessive checked baggage of $170 NZ dollars for 1 bag that weighed over 7 kg that Air New Zealand said had to be checked and would not allow as carry on baggage. I challenged the high baggage fee with other Air New Zealand staff, to no avail. I was told that the checked baggage cost for 1 bag had recently gone up from $120 NZD to $170 NZD."
Positiv: "The entire experience is well thought out"
Positiv: "Crew was so friendly and helpful"
Positiv: "Service, food, chairs, entertainment"
Negativ: "3 hour delay created major issues for an international flight."
Positiv: "Entertainment was good"
Negativ: "The chicken pasta meal was pretty dried out and terrible"
Positiv: "The crew were delightful. Nice cup of tea and a magnificent day for flying."
Positiv: "No bags on an international flight?! I had to pay $375 for 3 bags. Last minute changes with a layover, instead of a 3 hr flight it was a 6 hr flight and NO FOOD not even available to purchase.... very confusing very disappointed...."
Positiv: "Entertainment options were of great variety and easy to use"
Positiv: "Skycouch a bit pricey, but worth it. Allowed sleep to be possible and comfortable on an overnight flight"
Negativ: "Nothing to complain about"
Positiv: "The crew were always smiling and helpful. We were allocated the SkyCouch seat which was pretty nice"
Positiv: "Approaching Wellington by the sea on clear skies - breathtaking! Crew on Board was very friendly, caring, flexible and welcoming!"
Positiv: "We flew with Air New Zealand a few times during our trip and every flight was absolutely perfect. Staff was nice and helpful, the cabin was comfortable and everything from checking in to walking off the plane was easy."
Positiv: "Entertainment was good, crew was nice, flight was very smooth"
Negativ: "Took forever to take off, but not company fault"
Negativ: "- Crew was ok, not friendly just professional."
Negativ: "The captain was late to the airport so our flight was delayed"
Positiv: "Comfortable lots of entertainment options clean flight attendants were kind"
Negativ: "no vegetarian options in the main meals"
Negativ: "Delayed by 45 minutes"
Positiv: "The plane was not full and luckily i was put into an Economy Couch row, so i got to lay down and get a great sleep. All the staff were friendly and helpful. The food was lovely."
Negativ: "Nothing, as usual excellent service from Air New Zealand."
Negativ: "No wifi. Limited entertainment. Seats not comfortable. Food was basic."
Positiv: "amazingly pleasant crew, great food, efficient service, very comfortable."
Positiv: "Lots of entertainment options and friendly crew."
Positiv: "Very Innovative. Love the Premium Economy seats. And unlike many other airlines that do Premium Economy the food is not just economy food. It is far better and as good as anything you get in Business."
Positiv: "Food, service, comfort was all very good."
Positiv: "Excellent service and staff all the way from Heathrow to Los Angeles."
Negativ: "Got my seat assignment wrong after I paid additional fee for it"
Positiv: "Air New Zealand provided excellent customer Service - from check in to arrival. People make all the difference but their aircraft was awesome."
Positiv: "I liked the fact that the flight was non-eventful."
Negativ: "I was "upgraded " to a seat facing a bulkhead, so leg room wasn't an issue. However, I missed the last half hour of my movie, because the screen had to be put back into the arm rest for landing."
Positiv: "The service in Premium Economy was outstanding with two dedicated and attentive staff members. The food was excellent and drinks served in real glass made a difference. the space was generous, seats comfortable, and pillows and blankets of a higher quality than economy. Overall a superior experience."
Negativ: "Check in was a bit of a mess with no dedicated line for premium economy, business, or first class."
Positiv: "Excellent comfort in row 2 (extra leg room). Crew were very helpful."
Negativ: "The plane was parked across runway and we had to get there by bus. (Terrible fumes) and then waited for more than an hour in board until we could get access to runway to take off. We did still arrive only 10 minutes late."
Positiv: "the entertainment options."
Negativ: "The cleanliness of the seat and surrounding area around the seat. Limited snacks. Inconsistent boarding."