Finde günstige Flüge nach Kasachstan

Positiv: "New plane, comfortable, good food and attentive crew."
Negativ: "Airport in Kazakhstan is very basic - dead when you are stuck for 7 hours overnight."

Positiv: "The trip was very short."
Negativ: "Providing a savory snack to the passengers"

Positiv: "Crew was very accommodating of my needs."
Negativ: "The flight left 2 hours late. This is a problem in the bigger picture of air travel. The process of boarding, the service, and actions of the crew were all great."

Positiv: "Seats and crew are the best"
Negativ: "Flight time, also business class was almost empty, if I received an email I would have bet for upgrade"

Negativ: "more movie choices"

Negativ: "Mechanical troubles caused a 2 hour delay in departure. Otherwise, the flight was good as usual."

Positiv: "Boarding was very slow. Check in was also slow"

Positiv: "I liked the time and care that they took to help those that needed assistance."
Negativ: "In Tbilisi boarding was delayed and there was no information about the delay. The gate wasn’t even announced until the expected boarding time."

Positiv: "TV screens on every seat"
Negativ: "Food"

Negativ: "Food."

Positiv: "Crew were super friendly; food was very good - had trouble choosing options. This was in reference to business class."
Negativ: "We were on a 757, flying business class. Is not a proper flat bed option; and being 6’4” struggled on finding a position in which I could sleep in."

Positiv: "Friendly staff, business class upgrade."
Negativ: "No priority boarding at the Lufthansa lounge."

Positiv: "Great service and good food, comfortable seats that reclines to a bed (not quite fully flat). Polite and attentive crew."

Positiv: "Excellent flight attendants and customer service"
Negativ: "Informing travelers that flight was late."

Negativ: "There was no personal entertainment system nor USB port for charging."

Positiv: "Little snacks, USB ports, clean"
Negativ: "Video and music are kinda out of date"

Negativ: "Luggage didn’t arrive and it will arrive tomorrow or next day Horrible experience,flight was delayed one hour but they promised my luggage would arrive.Shame on them"

Positiv: "I always enjoy travelling on Air Astana. There were not many people on the flight, so the crew treated us like VIPs! Flight was punctual, comfortable."

Positiv: "The chairs were comfortable and the Chicken dish was delicious."
Negativ: "Boarding the plane was hectic and unorganized."

Positiv: "The crew was super friendly and the plane itself was nice, but the seats were uncomfortable and there was no inflight entertainment."

Negativ: "Delay from Almaty to Aktau about 1hr. Other perfact"

Positiv: "Service"

Positiv: "Price Travel Kit Relatively new aircrafts"
Negativ: "I experienced the same things in both of my flights. Flight attendants did not even asked me what I wanted to drink. I have to yell them to receive their attention. They really nee some training."

Positiv: "Price Travel kit"
Negativ: "The flight attendants ignored me every time they serve drinks. Even when I push the button it took them 10 minutes to get there and then they forgot to bring my water. I had to ask again. There were some Kazak people in front of me, it did not even take two minutes to bring their water. I don't understand, I guess staff is afraid of speaking in English. The aircraft was old and not comfortable."

Negativ: "Flight delay and can't feedback the problem"

Positiv: "Last half hour was through storms. I doubted we would be able to land. Not only did we land, but it was one of the smoothest set-downs I have experienced. These guys/gals know how to fly in winds."
Negativ: "Absolutely full place, slow boarding."

Positiv: "Almaty airport needs to be improved and pictures on Air Astana web are much better than real ones. Also check in counter personals are really unskilled."
Negativ: "check in counters"

Positiv: "Everything was fairly comfortable. Staff was friendly and attentive."
Negativ: "The entertainment system could have had more options. Announcements do not come through head phones and are not easy to hear."

Positiv: "Thank you for having enough legroom for someone taller. Makes life much easier"
Negativ: "Weather delays, however nothing anyone can do about that"

Positiv: "Flight attendants were really warm welcoming and benevolent. Food and drinks are good"

Positiv: "Punctual, comfortable."
Negativ: "The transfer from international to domestic flights is not well signposted. It's also odd that even though it's the same building, you have to go outside, walk some minutes and then go back inside. At that time of the year it was quite cold outside!"

Positiv: "Flight was on time. Good food."
Negativ: "Flight timing in the middle of the night was horrible. While the seat would have been fine for a day-time flight, it was most uncomfortable to try and sleep in for an overnight flight. What made it worse that the man sitting next to me spilled over into my area."

Positiv: "Crew was great"
Negativ: "No legroom or entertainment"

Positiv: "Check in ok"
Negativ: "Gate agent said the plane is full and dint look to change my seat but turns out a lot of seats on the plane Flight attendant said no to me to change seat but yes to another Russian speaking pessager! Overall, a bad experience with 49 minutes delayed flight!"

Positiv: "It was a short flight so not much to say. Crew was attentive to passengers and polite."

Negativ: "The flight was nearly 5 hours delayed with no explanation why or compensation."

Positiv: "Hot towel, candy, nice flight attendants."

Negativ: "The flight was delayed by 3 hours. They did not even attempt to text, though they knew the flight would be delayed. When I asked the check in agents about this, they said what can they do? This is a serious lack of taking personal responsibility. What can they do? They work for the company! There are several steps they could take, but they chose to abdicate responsibility instead. Even though I'd been there for several hours and specifically asked for a window seat and been granted a window seat, during boarding, they changed my seat to a middle, which was the icing on the cake. Also, during announcements, the pilot did not even give an apology. This is poor management And I'm disappointed in Air Astana."

Positiv: "Empty plane."
Negativ: "Ran out of Sauerbraten."

Positiv: "Plenty of leg room therefore comfort on the plane. The staff were courteous and helpful."
Negativ: "The selection of movies seemed on the whole dated."

Positiv: "The first leg from Bangkok to Almaty was amazing. A great crew, a nice airplane and overall a nice flight in economy."
Negativ: "The second leg was the total opposite. An old plane and a less than ideal flight. That airplane has to be taken out of service or upgraded. Its like we were flying on a plane that hadn't been upgraded since the day they bought it 30 years ago."

Positiv: "Good ground handling staff that dealt with my special baggage requests well. Clean new plane. Pre-departure beverages even in economy class."
Negativ: "No service offered. No drinks, nothing. Admittedly it was only a 35 minute flight but at least water would have been nice in-flight."

Negativ: "No individual screens for movies for an Intl flight. I'd be better to fly Turkish Air instead"

Positiv: "Ground crew in Bishkek are consistently excellent."

Positiv: "All flights were on time! Thanks for that"
Negativ: "Entertaining programs radio music is boring"

Positiv: "Schedule. Price."
Negativ: "Level of service."

Positiv: "Welcome crew"
Negativ: "Poor aircraft, very small seats and no entertainment"

Positiv: "Not much."
Negativ: "Business Class Lounge in Almaty is a joke,,,and if your flying Air Astana it's even more of a joke as you have to pay for anything you eat or drink. If you have other options avoid Almaty and Air Astana at all cost. This is the first Business Class lounge I've ever seen without Wi Fi ."

Positiv: "I enjoyed everything about my experience. We had an on-time departure and smooth arrival into my destination. Boarding was seamless and efficient. The crew were very pleasant and professional. And the meal service and in-flight entertainment were more that I could have asked for. Excellent experience."

"Unterhaltung könnte besser sein"

"Super Verflegung / Service. Mit top internationalen Kinofilmen/Musik zum sehen oder hören während des Fluges individuell für jeden einzelnen Fluggast. 30 kg Gepäck bei jedem Flug inclusive. Sehr gute Preis Leistung."

"Alles gut"

Positiv: "Nice crew and good service"
Negativ: "The other passengers are not very orderly when boarding. Passengers could have been more spaced out."

Positiv: "Hallo ich habe bezahl über meine Kreditkarte Flugticket trsbzon München leider haben sie geld genommen aber nicht bestätigt über Email oder SMS weil sie mich immer geschreiben das ist mit die Karte Problem also hab das wegen andere flug gebucht möchte die geld zurück danke für Bearbeitung soyygit iveta.."
Negativ: "Bestätigung fehlen"

Positiv: "Food & entertainment system"
Negativ: "Tight seats"

Positiv: "Chem-in"

Negativ: "Beinfreiheit hätte etwas mehr sein dürfen."

Positiv: "Turkish Air’s boarding is very good and their food and entertainment is good"
Negativ: "I have flown many international miles and many with Turkish Air. I have seen them go backwards as an airline these past 9 years. No more Premium Economy and very small seats, no more hot towels b4 takeoff, unbearably hot cabins, no good snacks on long flights, etc."

Negativ: "Seats in economy are tight."

Positiv: "Wir waren mit dem Service an Bord und auch am Flughafen rundum zufrieden. Begeistert waren wir von dem Essen an Bord."

Positiv: "Nette Crew, gutes Essen"

Positiv: "THY has premum service compared to the other flight companies"
Negativ: "Bording at Atataturk airport was only weak point. It was directed by boarding assistants to leave our seating places at our gate and they performed additional passport and boarding pass control. We stayed in line for 20 minutes and after that it was allowed to take our seat at gate again."

Positiv: "In general service was great and professional"
Negativ: "I honestly don’t any complains about the fly. It was an outstanding fly"

Positiv: "the crew was good. The seat were not comfortable"
Negativ: "food could have been tastier"

Positiv: "The airplanes were nice and the crew was wonderful!"
Negativ: "I don’t like it when you pick your seat assignment and you get to the gate and all the sudden they change the seat number. Not Kayak’s fault but Turkish airlines could have done better"

Positiv: "The crew are very nice and the service is really good."
Negativ: "The seats are not so comfortable, the leg rest is just in the way and not useful for me. The PA is overused which is annoying when trying to watch a movie."

Negativ: "The best Airlines All things werde perfekt."

Positiv: "Sitzabstand in der Economy ist gut. Essen ist gut. Sehr schönes Holzspielzeug für die Kleinen. Staralliance Lounge (wenn man Zugang hat) macht die Reise nach Istanbul wert."
Negativ: "Ätzende 5 Stunden Aufenthalt im Flughafen Istanbul... Nix zu tun, nichts zu sehen. Kein Spielplatz für Kinder (ausser in der Gold-Class Lounge). Boarding auf dem Rollfeld und über die Treppe sollte bei Linienfliegern nicht sein. Häufige mutwillige Zerstörung meiner Rimowa Aluminumkoffer durch das Bodenpersonal: Dellen, Löcher, Kratzer (was zu langen Auseinandersetzungen nachträglich führt)."

Positiv: "Sitzabstand in der Economy ist gut. Essen ist gut. Sehr schönes Holzspielzeug für die Kleinen."
Negativ: "Relativ altes Flugzeug ohne nennenswerte Ausstattung war für den kurzen Flug von 2 Stunden gerade so Ok. Keine individuellen Bildschirme. Boarding auf dem Rollfeld und über die Treppe sollte bei Linienfliegern nicht sein."

Positiv: "Dass Essen, die Crew, der Flug war sehr gut und angenehm. Das Boarding in Istanbul Atatürk Airport ist stressig, weil alles extrem überfüllt."
Negativ: "Airport Istanbul Atatürk zu klein und extrem überlaufen -> sehr viel Zeit mitbringen!"

Positiv: "Personal war sehr bemüht und nett alles gut soweit! Gegenüber andere Airlines purer Luxus!"
Negativ: "Mussten auf den babygurt hinweisen und warten und auf den kinderwagen 15min warten. Sonst gut!"

Negativ: "No entertainment"

Negativ: "Mannschaft ok, Technik veraltet"

Negativ: "10 Stunden Verspätung in Entebbe, 2 Anschlussflüge in Istanbul verpasst! Crew von Entebbe desinteressiert und muffig.Keine Entschuldigung und Entschädigung!! Crew nach Stuttgart besser und freundlicher. In Stuttgart Ankunft 23.15 anstatt 13.55. Beide Maschinen veraltet, Unterhaltungstechnik von Entebbe funktioniert gar nicht, kein Bemühen der Besatzung, auch Bordtechnik im Airbus nach Stuttgart völlig veraltet! Keine Weiterempfehlung!"

Positiv: "Leider war mein fernsehrbildschirm beschädigt"

Positiv: "All."
Negativ: "Food may become better. Not twice meat, especially not late at night. Give an option for an omelet for example"

Negativ: "I attempted to cancel this flight and arrange to use the same route within a year, but when Oct 3 came, nothing had been done. I called as I had before to Justfly and was then told that I had to use the ticket by the date I purchased it (3/26) . I should have just done nothing as when I cancelled the ticket, it cost me another $100l. I will not use Justfly again. I am out more than $1000."

Positiv: "Flugpersonal hilfsbereit, Essen gut!"
Negativ: "ENGE SITZE, Unterhaltungs-Angebot an meinem Sitz relativ instabil (stürzte zweimal ab), außerdem keine Fluginfos zu sehen, da Bildschirm zu schmal... Zwei Ausstiegs-Treppen wären hilfreich gewesen, saß ganz hinten. Boarding könnte schneller gehen, wenn man die Sitzreihen aufteilen würde nach Reihen."

Positiv: "Flugpersonal hilfsbereit, Essen nicht so gut (Nudeln mit viel Sahne-Pamp - arme Vegetarier!"
Negativ: "Enge Sitze - Und: ZU VIEL WERBUNG AUF DEM BILDSCHIRM!!! NERVIG!!! Auch der LEGO-Film ist zu laut und nervt irgendwann - warum machen das nicht mehr die Stewardessen? Dann kann man schauen oder NICHT, wenn man das ganze schon kennt! Zwei Ausstiegs-Treppen wären hilfreich gewesen, saß ganz hinten."

Positiv: "I loved the customer service and the staff are ever so friendly. Always smiling and making sure we are ok. Polite and helpful."

Positiv: "Very good!!!"

Positiv: "The friendliness and the ease of flying alone."

Positiv: "Das Essen war gut. Bequeme Sitze und gute Beinfreiheit."

Positiv: "Turkish airlines gibt sich Mühe, in Economy an Business Class Standards heran zu kommen. Rosen auf der Toilette, Speisekarte, viele Filme und Musik zur Auswahl... Leider bleibt der Platz aber doch eingeengt, und die Sitze eng. Aber der Preis ist gut! Ich kann Türkisch Airlines nur empfehlen."

Negativ: "Need More premier economy seats"

Positiv: "Das Flugpersonal war wie immer sehr lieb und hilfsbereit Das essen schmeckte ganz gut Die sitze waren komfortabel Der flieger war noch in einem ganz guten zustand"
Negativ: "Das einzige problem war, dass ich zwischen zwei ungepflegten und unfreundlichen männern sitzen musste und 2 stunden lang mundgeruch ertragen musste. Konnte meinen sitz nicht ändern da der flieger voll war.."

Positiv: "Sehr Gut"
Negativ: "Sehr gut"

Positiv: "Superrrrrr"

Positiv: "Everything on the plane was good. For once, we flew business class and we enjoyed the experience."
Negativ: "The food was great."

Positiv: "Everything on the plane was good. For once, we flew business class and we enjoyed the experience. However we were not given priority boarding at Istanbul and then had to wait in the cold corridor until allowed onto the aircraft."
Negativ: "Good food"

Positiv: "Everything fine; However the business lounge in Istanbul felt overcrowded and I had difficulty getting on to Wifi."
Negativ: "Food excellent and interesting, personnel were helpful & friendly"

Positiv: "I don't like flying but this was quite pleasant"
Negativ: "Food was good, entertainment also."

Positiv: "The food was nice. The onboard crew was kind."
Negativ: "Our first flight was delayed (due to the air graft arriving late), causing us to miss this flight. The Turkish Airline staff informed us that we would have to wait 24 hours, purchase a hotel at our own expense, and acquire a Turkish visa, also at our own expense. When my husband asked to speak to a manager, it took 45 minutes before a staff member offered us another flight that arrived only a few hours later. All other staff members were on their personal cell phones and would not answer our questions. By the time our boarding passes we’re printed (an hour later)we had to run to our gate in order to make our flight. This left us no time to contact our driver who was picking us up and let him know when our next flight was arriving. We’re extremely disappointed in the customer service and appalled at the lack of professionalism."

Positiv: "Hervorragende"
Negativ: "Kein beanstandung"

Positiv: "Best service"

Positiv: "Der Flug war sehr angenehm, so wie man sich das wünscht. Das Essen war wie immer sehr lecker und schön frisch. Die Besatzung war immer zur Verfügung."
Negativ: "Die Sitzen waren bequem jedoch die Fuß halte Vorrichtungen haben etwas gestört."

Positiv: "Flottes Boarding, gutes Essen, gute Auswahl an Getränken"
Negativ: "Sitz 1D hat keine Staumöglichkeit oberhalb des Sitzes, man muss weiter weg verstauen"

Positiv: "Sehr gute Auswahl an Speisen und Getränken, komfortabler Sitz 1E"
Negativ: "Keine Brücke ins Flugzeug, mussten etwa 20 Minuten im kalten Bus warten, bis wir an Bord gehen konnten."

Positiv: "Alles war toll"

Negativ: "Bereitstellung von Einreiseformulare Mexiko (Nutung der Flugzeit für das Ausfüllen)"

Positiv: "Die Crew war nett. Der Sitz war bequem."

Positiv: "nicht angetreten"
Negativ: "verfallen lassen - nach Köln war es billiger als nach FRA"

Positiv: "Flug war püntlich"
Negativ: "teuer"

Positiv: "yes great"

Positiv: "Desinfektionstuch an Board erhalten."
Negativ: "Freundlichkeit einzelner Crew-Mitgliwder."

Positiv: "crew"
Negativ: "not enough food"

Positiv: "Crew was friendly, but dis not show Seating flexibility based on passengers spacing"

Negativ: "Verspätetes Boarding früher ansagen."

Negativ: "Agent changed our flight to Munich and sent as a email with with confirmation on July 10. involuntary. On July 20. I checked Lufthansa app and found that only flight that was shown was flight Toronto-Thunder Bay. After 3 hours of phoning I found that flight from Munich to Toronto wasn’t available for date that was given us in email. Only option was day earlier or later. Left us to take day earlier and we could not changed last flight( Toronto- Thunder Bay). We had to come on Aug 22. and stay in Toronto for 27 hours and than take a flight to Thunder Bay on Aug 23. We lost a day of our vacation, had to stay at hotel. Not good experience at all. We still don’t know whom to complain about that."

Positiv: "The crew was friendly. The seating was ok but dirty floors"

Positiv: "The crew"
Negativ: "More support"

Positiv: "Airbus 330 from Manchester to SFO was new, spacious and very comfortable. One of the best flights we’ve had across the pond."
Negativ: "Transiting at Manchester between our Frankfurt to SFO flights was dreadful. They made us go through security and the inspectors were so incompetent they caused a huge back-up. Took an hour to get through. Avoid Manchester. Then they lost my luggage...still missing after a week."

Negativ: "2 Stunden Wartezeit an der Passkontrolle"

Negativ: "Statt Streichung des letzten Fluges am Freitagabend eine Durchführung des selbigen"

Positiv: "Freundliches Bordpersonal"
Negativ: "Essen wurde kalt verteilt, auch in Business class recht enge Sitze"

Positiv: "Guter Flug"
Negativ: "Aus einem unbekannten Grund kam die Crew verspätet, daraus wurde eine halbe Stunde später gestartet."

Positiv: "Food was good and crew were helpful."
Negativ: "Seat could have been comfier!"

Positiv: "Lufthansa long haul flights has a really cool air flight status system."
Negativ: "Sometimes you just get the bad luck of having a smelly passenger next to you. This was one of those flights."

Positiv: "Freundliche Crew, auch schon am Boden"

Positiv: "Tolle Besatzung und zuvorkommender Service. Gute Programmauswahl"
Negativ: "- Flugzeug brummte so dermaßen, dass es nicht möglich war zu schlafen. Ich stieg mit höllischen Kopf und Nackenschmerzen aus. Ich weiß nicht, warum der Sitz so am vibrieren war. - FLugzeug war etwas älter - Software und System waren recht langsam. Touchfunktion leicht fehlerhaft."

Negativ: "wasserflaschen und cola bûchsen"

Positiv: "crew was good food was good"
Negativ: "comfort"

Negativ: "Internetverbindung war vergleichsweise langsam"

Positiv: "guter Lufthansa Standard"
Negativ: "KEIN WiFi... 2019... really?"

Positiv: "professioneller Empfang am Gate trotz Verspätung infolge Verspätung des vorausgehenden Fluges..."

Positiv: "die crew"
Negativ: "platz,bestelltes veganes essen nicht bekommen ! , beinfreiheit , qualitaet des essens !"

Positiv: "All were OK."

Negativ: "1hr 20 minutes late"

Positiv: "Sonst ok"
Negativ: "15 min Verspätung"

Positiv: "Es war nett"
Negativ: "Das Essen war nicht gut"

Positiv: "not much"
Negativ: "The worst food I have ever had the displeasure of having in my mouth. The staff kept bumping into me and therefore did not sleep at all."

Positiv: "Not a long flight, overhead lockers had space although I wasn't helped to find somewhere. Crew lovely otherwise."
Negativ: "Boarding from a connecting flight wasn't enough time, esp as our duty free purchases were selected for additional screening. Food was identical to what we had been offered on previous flight, and the outbound one."

Positiv: "Amazing crew"
Negativ: "Legroom"

Positiv: "On board crew was friendly and helpful"
Negativ: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer."

Positiv: "Loved the food, the comfort of the seat/plane and entertainment. Timing of meal service was perfect and overall seemed far less rushed and chaotic compared to emirates business class."
Negativ: "Some staff were a bit hit and miss. Mostly nice but some were not. I was clearly having trouble getting my seat converted to its bed and 3 flight attendants walked passed me and didn’t help even though they noticed I was. A portion of leather covering under the tv where I feet went was hanging off when I boarded and but on with masking tape. Took the elegance away. It’s funny they use the old fit our A380 but such a long flight."

Positiv: "All"
Negativ: "Nothing"

Positiv: "Personal freundlich und aufmerksam. Flug pünktlich."

Positiv: "Kind wurde von Flugbegleiterinen unterhalten, gut verpflegt Flugpersonal war sehr freundlich, sehr aufmerksam, besser geht kaum"

Positiv: "Very friendly atmosphere at boarding gate & helpful crew on journey, plus surprisingly good food foe economy class made for positive feel to this trip. Add to it the fact I caught a movie I'd missed seeing at cinema plus even getting a few hours sleep, this was probably one of my better long haul flights in recent times."

Positiv: "Sehr pünktlich, sauber, freundliches Personal."

Positiv: "All good"
Negativ: "Nothing"

Negativ: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."

Negativ: "Manchester Airport couldn’t organise a bus to take us off the plane. Stuck on a landed plane for ever."

Positiv: "See above"

Positiv: "Ordentliche Platzverhältnisse auch in der Economy Class."
Negativ: "Das Boarding lief total chaotisch ab, erst wurden wir zu Fuß über den halben Flughafen geleitet, am Gate mussten wir lange auf einen Bus warten und dieser fuhr dann wiederum über den halben Flughafen zurück bis ganz ans Ende wo das Flugzeug stand. Im Flugzeug war es bereits sehr voll, so dass wir nicht unbedingt freundlich darauf aufmerksam gemacht wurden, dass wir eventuell nicht unser gesamtes Handgepäck mitnehmen können. Schließlich fand sich doch noch ein Platz in den Staufächern der Business Class, mit dem Hinweis, da hätten wir aber nochmal Glück gehabt."

Positiv: "The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good."
Negativ: "The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours."

Positiv: "Die Crew war sehr aufmerksam und effizient. Sehr freundlich auch schon beim Check in. Der Flug war super pünktlich. 45 min zu früh!"

Positiv: "Das Personal war OK."
Negativ: "Da sich der Abflug kurzfristig von 7:00 Uhr auf 9:00 verzögerte fand ich dann doch etwas zu lang die Wartezeit."

Negativ: "Quite satisfiedoverall"

"When we asked for blankets flight attendants claimed to have distributed all they had to children, so they didn't have any left. This is not the first time they have this problem on russian airlines. If they pass water or liquids when you're asleep they will never pay attention to ask you. We had to ask 2 or 3 flight attendants to get 1 set of headphones to watch a movie at least. Also, carry-on baggage was difficult to find room to fit."

Positiv: "Inlandsflug ist noch ruppiger ..."

Positiv: "In der Kabine arbeiten noch verdiente Genossinen"
Negativ: "nun ja ..."

Negativ: "Das Essen war einfach zu fade. Der Rest war gut"

Positiv: "Freundlich, sauber, locker!"

Negativ: "New terms about hand luggage is worser then in RyanAir"

Positiv: "Crew was great, seat was comfortable, adequate legroom."
Negativ: "Children should be located in one area of the cabin, so they don't disturb all other travelers."

Negativ: "Aeroflot hat mein Gepäck nicht mitgeliefert. Das gleiche ist auf dem Hinflug passiert. Heute werde ich mein Urlaub wie geplant fortsetzen müssen, ohne das Notwendige mitnehmen können. Das ganze kommt mir wie ein schlechter sehr böser Scherz vor. Ist aber wahr."

Negativ: "Besser wäre, wenn der ursprünglich gebuchte Flug stattgefunden hätte, dann hätte ich meine Urlaubsplane halten können und nicht stattdessen ein Tag früher als geplant abreisen. Darüber hinaus wurde mein Gepäck nicht mitgeliefert, also aktueller Status nobody knows alle hoffen dass der noch auftaucht"

Negativ: "War kein Aeroflot Flug, sondern "Rossiya" Airlines"

Positiv: "Neben mir hat niemand gesessen, darum hatte ich ein wenig mehr Beinfreiheit."
Negativ: "Schlechtes Essen, 3h Verspätung, null Entertainment. 4.5h in der Lift mit nichts als einem Heft auf russisch."

Positiv: "mehr als 1:30 stunde warte bei dem pass controll, habe ich meine flug verpasst!!!"
Negativ: "Besser organiseieren die massen, und schneller kontrolle machen. kann nicht sein dass pass kontroll geht so lang mehr als 1 und halb stunde"

Positiv: "Great service."
Negativ: "Food selection and the number of portions of each selection."

Positiv: "Personal freundlich"
Negativ: "Koffer auch nach 12 Stunden Aufhelthalt in BBK nicht angekommen"

Positiv: "Bordpersonal freundlich"
Negativ: "Koffer auch nach 12 Stunden Autfenthalt in BBK nicht angekommen"

Positiv: "Smooth boarding, excellent crew."
Negativ: "Quality of the food could be better for a business ticket. Bread like a stone and not warmed."

Positiv: "Super pünktlich. Bording schnell. Temperatur sehr angenehm während des Fluges. Personal sehr aufmerksam. Speisen in Ordnung."
Negativ: "Leider keine deutsche Bordunterhaltung (wie zb Korean Air). Kein Bier und Wein damit man ein bisschen besser schlafen kann. Zu wenig Beinfreiheit auch für mittelgroße Leute."

Positiv: "Take off and landing on time Crew polite and efficient"
Negativ: "One meat portion was finished. Not able to recieve what I preffered"

Negativ: "The meat in my salad was still frozen. Kind of strange salad. Would like to have more selection than beef or Lamb."

Positiv: "We arrived safely"
Negativ: "Airplane was two hours late. The food was not good. Not friendly crew."

Positiv: "Meals were served and they were good"
Negativ: "Commode in restroom waa way too small. The layover in Moscow was too long."

Positiv: "Great service, pleasant flight"

Positiv: "Insgesamt gut, pünktlich, Komfort ok, es gab ein vollständiges Mittagessen"
Negativ: "Essen war ok, aber nicht mehr, leider keine Bordunterhaltung"

Negativ: "I was forced to check my carry-on, which is a standard size carry-on. The agent was anything but friendly and said she was not able to send my carry-on directly to Bilbao (she gave me no reason) and that I would have to re-check my bags, go through customs and security in Prague. She knew I had 1.5 hrs between flights, and the risk of losing my flight was pretty high. He agent could only said “sorry” and she would not offer me a solution. The agent next to her could care less about my situation. I asked her who should I contact if lose my flight (i.e. Aeroflot, Czech Airlines, etc) she kept saying “I don’t know, I’m sorry). I asked for my carry-on, but she would not return it. I called Aeroflot customer service, but they were not helpful and a bit rude. To make things worst, the agent placed me in the very last seat in the airplane, so I had to wait a good 20min to de board- time that I didn’t have. I paid so much for his flight and this was not the service that I expected. The only reason I made it to my second flight (Prague-Bilbao) was because the flight was delayed."

Negativ: "Nuevamente malo el tiempo de check in. Nos dijeron que no podían chequearlos porque el vuelo era más tarde. Luego otra persona dijo que ya se podía y la siguiente que no. Una desorganización total"

Negativ: "El tiempo para cada check in es larguísimo. Demoran mucho en tramitar cada persona. El vuelo era con escala y tuvimos que recoger los equipajes, lo que tardó mucho también, y luego volver a chequearlos. Deberían haber ido directo"

Positiv: "Flug war überpünktlich. Schnelle Gepaeckausgabe, gute Sitze. usb charger im sitz"

Positiv: "Very nice snack! Especially for 3 hr flight. on time. Crew was very friendly"

Positiv: "Flugpersonal war freundlich und effizient. Flug war pünktlich. Frühstück war lecker."
Negativ: "Flughafenpersonal in Kazan unfreundlich und nicht des Englischen mächtig."

Negativ: "Food was awful and a ton of kids, one of which kicked my seat the entire 8 hours."

Negativ: "The flight from jfk to Moscow was delayed by 2h and the connection was lost in Moscow to Bucharest!! We had to stay in the airport 5h to fly to Viena and from Viena to Bucharest! They changed the flights while I was in the plane with no confirmation of the changes! KAYAK! I WILL NEVER BOOK FLIGHTS FROM YOUR WEBSITE I WILL NEVER USE YOU AGAIN! I was a very good client of you guys " you can check my name""

Positiv: "Flug war iO !!"

Positiv: "Some of the typical premium economy features in the economy class - like the slippers and eye masks, open snack bar, ice cream between meals, menu for meals."
Negativ: "Limited choice in alcohol. No whiskey. No healthy options in snack bar."

Positiv: "Bad, bad, bad Iwill never fly with this company againg"
Negativ: "Crew, food, alll bad"

Positiv: "Loved every thing!! Great flight"

Negativ: "No wifi even thought it says there is"

Positiv: "servoce was awesome seaysbwere great proce.was.great"

Positiv: "Pünktlicher Flug. Guter Service an Board."

Positiv: "In time, nice stewardesses"

Positiv: "Great service for families and gifts for kids. Excellent seating and leg room. Great 2 course food service with beer and wine included. Fast boarding and baggage. Great selection of programs/ entertainment. Best airline there is period!"

Negativ: "There was one economy counter to check in. It took very long"

Positiv: "crew, clean plane. food was good."
Negativ: "the entertainment system wasnt working very well at my seat and the one next to me."

Positiv: "Nothing"
Negativ: "Everything"

Negativ: "The food is not fresh. I couldn't eat. My son got stomach ache"

Positiv: "השירות, הצוות, העמידה בזמנים-היה בסדר גמור!"
Negativ: "המזוודה של מרים נשארה במוסקבה! כבר שלושה ימים היא מסתובבת ללא החפצים האישיים שלה-ללא הציוד, איפור, הלבשה אישית, פיז'מה, נעלי-בית ובגדים להחלפה. נכון שאמרו לה במשרדי איירפלוט שהיא יכולה לרכוש ציוד נחוץ וישלמו לה בהצגת קבלות, אבל עכשיו יש לה הוצאות לא מתוכננות והכסף הולך למינימום דברים שאי אפשר להסתדר בלעדיהם ושווים כסף, זמן ונוחות. המזוודה בינתיים איננה! איפה מזומן להוצאה הלא צפויה הזאת? איפה פיצוי על עגמת נפש? ומתי כבר תגיע המזוודה??!"

Positiv: "Nothing"
Negativ: "Maybe 300 people had to wait while one person looked at passports in cramped conditions. And this was just to transfer planes! And then security again! People most likely missed connecting flights"

Positiv: "The fish menu"
Negativ: "Crew members are far from being polite."

Positiv: "The entertainment, the crew was more pleasant then the one before. The plane was comfortable."
Negativ: "The food could have had better options."

Negativ: "Great pilots and crew always ready to take care of our needs."

Positiv: "Service"
Negativ: "No leg room and uncomfortable seats."

"Was perfect for me"

Positiv: "Never made on plane"
Negativ: "The company booking was reserved the worse company on the world , couldn't reach them to make a changes , I had to give up my ticket and lost all the money , zero response from their side."

Negativ: "Entertainment system operated intermittently. Headphone jack didn't make good contact with plug, no noise reducing headphones, mediocre food."

Positiv: "The crew was great! Was disappointed they gave us a A340 from air Belgium instead of the 787 Dreamliner we were supposed to get."
Negativ: "Boarding was tough they made us board a shuttle like the 90’s and go up stairs was really tough with kids and carry ons."

Positiv: "Die Crew war aufmerksam, trotz der kurzen Flugzeit."
Negativ: "Die Sitze waren sehr eng..."

Positiv: "Crew war aufmerksam, trotz kurzer Flugdauer"
Negativ: "Die Sitze waren sehr eng..."

Negativ: "The registration could open earlier than two (!) hours before the take-off! Or, at least have more than two representative registering economy class passengers (yes, there was a big and very slow line). The food could be better than just a McDonald's type apple pie."

Positiv: "OnBoard Personal war extrem freundlich - angenehmer Flug - Essen war nicht gerade das beste aber für Flugzeug Essen war es OK"
Negativ: "Die unerwartete Verzögerung in Warschau von fast 4 Stunden ohne Erklärungen wann und ob der Flug nach Chicago stattfindet war absolut unangenehm und NICHT OK"

Positiv: "OnBoard Personal war extrem freundlich - angenehmer Flug - Essen war nicht gerade das beste aber für Flugzeug Essen war es OK"
Negativ: "Daß nach der Ankunft in Warschau weder Information über die Verzögerung es Weiterflugs nach Chicago gegeben wurden noch den Grund noch irgendeine Indikation wann der Verbindungsflug statt findet"

Positiv: "The fact that we landed safe. Besides this nothing much."
Negativ: "Plane on time for the start would be a nice thing. But the list goes..."

Negativ: "Deleyed. I got stranded in Warsaw with no possible connection. Transfer desk doesn’t work. 1 person for 67 people in the queue. Welcome to Poland a Third World Country"

Negativ: "Headphone jack had something broken off in it, so no entertainment. Food was plain chicken with plain potato and plain carrot"

Positiv: "That we landed safely"
Negativ: "Flying with other company"

Positiv: "Crew"
Negativ: "Be on time and don’t lose my baggage"

Negativ: "Not allowing babies in first class. Couldn’t sleep with the baby crying."

Positiv: "Fast, one stop, better than three weeks on a boat"
Negativ: "Broken entertainment center, no vegan meal although selected at booking, very cold."

Negativ: "The temperature in row 8 was incredibly warm, it was making us and our little kids quite uncomfortable and made it hard to fall and stay asleep! Interesting enough the back of the plane felt nice and cool."

Negativ: "I had requested a wheelchair upon arrival in Warsaw and in Toronto but it was not provided."

Positiv: "Angenehme Atmosphera, guter Flug, hervorragendere Landung!"
Negativ: "Sowas habe ich nicht!"

Negativ: "Pünktlichkeit"

Negativ: "1.5 Hrs Delay"

Positiv: "The crew was as if it didn’t exist and the seat was anything but comfortable."
Negativ: "The seats could have some cushioning, they could have offered some water to passengers, they could have kept the boarding gates the same to save confusion and they could have honoured my choice of seating...what’s the point of giving me a choice when they are going to seat me wherever they please?"

Negativ: "At least one free drink on international 2 hours flight would be fair."

Positiv: "the crew was really amazing!"

Negativ: "0"

Negativ: "Only chocolate Snack"

Positiv: "On time, stable flight without surprises"
Negativ: "Bus takes you to and from the plane."

Negativ: "the flight was delayed"

Positiv: "Comfortable plane"
Negativ: "The entertainment did not work for a number of passengers in my area. The system was restarted once, with no results. The crew did not seem to care. The food service was poorly coordinated."

Positiv: "DELAYED as always!!!"

Positiv: "Das Personal war freundlich und aufmerksam, was allerdings selbstverständlich sein sollte."
Negativ: "Möglicherweise war die Zeit zu kurz, aber das Flugzeug war nicht ordentlich gereinigt. Es klemmte noch der eine oder andere Becher im Zeitungsfach und auch auf dem Boden konnte man erkennen, etwa welche Schokoriegel verteilt wurden..."

Positiv: "Das Flugzeug war sehr sauber (anders als beim Hinflug)"
Negativ: "Die Gepäckfächer waren hoffnungslos überfüllt. Das Personal hielt es nicht für nötig, hier ordnend einzugreifen..."

Positiv: "In Warschau waren alle idioten die dort arbeiten verstehen kein Englisch und tun so ob die alles wissen"
Negativ: "Service ging"

Negativ: "Flight was more than 3h late, it took time for the airline to accommodate with another flight to catch up with connection. They did after many customer complained, and adding to that, my checkin bag didn't make and they have no information on it's location. Still 24 hours later and no information a d i don't have clothes to change or stuff to shower. I had to buy few stuff and they said they won't payback anu other expenses, mean telling to just wait for my only lost bag."

Positiv: "I went from Belgrade to WAW and then to Chicago. The flight from Belgrade was delayed by almost two hrs which made out flight to Chicago delyed as well. This was my first time flying with LOT and so far so good. I think the flights from WAW are delayed bcz of the other flights coming into WAW are delyed and since there are only one international flight a day they wait for these flights to arrive so they can take off. This is what happened in my case. The crew was very nice. I traveled with two small children and they were very helpful. I would def flight with LOT again"
Negativ: "There were no coffee being offered or kids snackes"

Negativ: "no seat assignment"

Positiv: "Sparkling water"
Negativ: "LOT lost my bag!!!"

Positiv: "Friendly crew."
Negativ: "Plane was a little late,which was OK. The bigger problem is the lost luggage."

Positiv: "Alles (bis auf eine kleine Verspätung auf dem Rückflug) lief reibungslos ab."
Negativ: "Diese billige Schokowaffel hätten sie sich sparen können. Die Plastikbecher für's Wasser auch. Lademöglichkeiten für Elektronik an den Plätzen wären toll."

Positiv: "Nette Geste: Kaffee und Wasser plus Schokoriegel gratis"
Negativ: "Sitzgurt 1 cm zu kurz, daher Verlängerung erforderlich. Durch Motorgeräusche Ansagen kaum zu verstehen."

Positiv: "Kaffee und Wasser kostenlos. Kein aufdringlicher Bordverkauf."

Negativ: "Crew moved extremely slow despite a delay. (E.g. we could have departed sooner if they moved quicker and were more organized. Boarding process was poorly managed and chaotic. Total lack of communication about the delay. Missed our connecting flight due to the delay and had to beg for info about how to get a new flight."

Negativ: "Flug 2 mal verspätet aber trotzdem muss man für die Getränke zahlen."

Positiv: "Good selection of in-flight entertainment, relatively clean plane."
Negativ: "Boarding at WAW was a joke - very disorganized and cramped gate area. Simple remedy is to give passengers guidance on where to line up for their assigned zone prior to boarding. No individual air ventilation - got hot and uncomfortable at times. Cramped economy seats - and if passenger in front of you fully reclines - your TV screen is almost in your lap. Hot meal included very rubbery chicken - obviously either overcooked or nuked too much. Attendants seemed indifferent or annoyed if you asked for individual attention outside of their normal rounds of serving drinks/etc (all I wanted was a Coke). I was essentially told to go to the back of the cabin and get my own drink... Upon arrival - de-planing took an eternity. We had a large group of teen band members traveling - who had scattered their instruments in overheads all around the plane. So anyone that was behind them had to wait until they figured out where all their stuff was stowed. OK - not necessarily LOT's fault - but again - a little thought and some hand's on guidance by the crew would have made it easier for the other passengers to get off the plane quicker after a 9 1/2 hour flight..."

Negativ: "Flight was delayed by 1.5 hour because of harsh weather conditions. Everything is Okay I wasn't missed my connection flight that time, but perspective to wait for next fight at 1:00 am isn't very appealing."

Negativ: "They delayed the departure"

Positiv: "LOT is the best kept secret in airline industry. Friendly staff, on time, great new planes. Keep it up, stay with low prices and fly on!"

Positiv: "N/A"
Negativ: "Had to ask if I get some food too, because I was asleep and as I woke up everyone had food just not I. After 10 minutes I asked for some food. Also the personal could have gotten more times around to bring water. I had window seat and didn’t wanted to disturb my neighbors so I didn’t get up to ask for liquid but other passengers I saw getting up and getting their own drinks by the personal."

Positiv: "Sehr gutes Flugzeug"

Positiv: "Es gibt nichts, was sich massiv bemängeln oder zu loben zu wäre. Es war ein normaler Flug, wie er auf einer Kurzstrecke mit einer Durchschnittsairline zu erwarten ist."