Finde günstige Flüge nach Langkawi

Negativ: "Better movie selection. Better organized boarding in Frankfurt"

Negativ: "Poor customer service and lack of care for loyal passengers"

Negativ: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"

Positiv: "crew was pushing , no time in an rush all the time"
Negativ: "service level"

Positiv: "Es war alles zur vollen Zufriedenheit"

Positiv: "Service, Verpflegung, Sitze"
Negativ: "Das Entertainmentangebot könnte mehr Deutschsprachige Filme beinhalten"

Positiv: "The crew is usually really good."
Negativ: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"

Positiv: "Crew was amazing"

Positiv: "Amazing crew, great seating area and tasty menu."

Positiv: "Very cramped seats"

Positiv: "Food, Entertainment."
Negativ: "Harder than usually landing"

Positiv: "The crew was amazing"

Positiv: "Sehr nette Crew, kam immer wieder vorbei (Eco) und bot Getränke, Früchte und Chips oder mini Sandwiches an! Top!"
Negativ: "ich hatte nichts zu bemängeln einfach nur Top!"

Positiv: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."

Positiv: "Crew was amazing"

Negativ: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"

Positiv: "Crew amazing. Seat super comfortable"
Negativ: "Nothing!"

Negativ: "Excellent service"

Positiv: "Extra leg room, great service and good food."
Negativ: "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"

Positiv: "Excellent service, made a very long flight very pleasant and enjoyable."

Positiv: "Perfect!!!"

Positiv: "Lie-flat seats in business class"
Negativ: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."

Positiv: "Great service!"

Negativ: "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."

Positiv: "Great service always smiling, flight on time, overall a great way to fly."

Positiv: "- sehr bemühte und aufmerksame Crew, auch in der Economy - hervorragender Sitzabstand in der Eco - Flugzeug von SQ wie üblich nicht überbucht, daher einige freie Sitze - 2x warmes Essen in der Eco - fortlaufend aktives Getränkeangebot"
Negativ: "- auch auf diesem Flug schreiendes Baby, dass den Nachtflug fast zur Hölle macht - selbst in der Business-Class konnten die Passagiere nur dann Schlaf finden, wenn sie die active noise canceling Kopfhörer aufsetzen (wer damit schlafen kann)"

Positiv: "all of SQ"
Negativ: "nothing"

Negativ: "Essen könnte besser sein"

Negativ: "Essen könnte besser sein"

Positiv: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Negativ: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"

Positiv: "crew very helpful with seating service on board also good"
Negativ: "head phones for entertainment very uncomfortable Food not to my taste"

Positiv: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Negativ: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."

Positiv: "Crew"
Negativ: "Food"

Positiv: "Der Flug ist 4 Stunden später gestartet."
Negativ: "Wir haben dafür etwas zu Essen bekommen."

Positiv: "A380 ist ein tolles Flugzeug"

Negativ: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."

Positiv: "Staff was polite and accommodating"

Positiv: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"

Positiv: "Everything was good"
Negativ: "No complaints"

Positiv: "Everything"

Positiv: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Negativ: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."

Positiv: "wide seats. great service. on time."
Negativ: "food was not as good as one would expect."

Positiv: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Negativ: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."

Positiv: "Friendliness"

Positiv: "The flight was carried out by Lufthansa. The staff was very polite and helpful."

Negativ: "Essen könnte besser sein"

Positiv: "Gutes Team"
Negativ: "Essen"

Negativ: "Die Besatzung war schlecht gelaunt und hat bei Gentränkebestellung dies mehrmalls vergessen."

Positiv: "Ontime, airline stewards were excellent and tv entertainment very good"
Negativ: "Nothing"

Positiv: "Excellent Cabin services."

Negativ: "Wearing a face vizor on top of the face mask is silly"

Positiv: "The crew was amazing. Food was great. Clean bathrooms. Great entertainment."
Negativ: "We had our passports and boarding passes checked five times in the course of 2 minutes by five different people one after the next. My cabin luggage was searched right before boarding. I appreciate the need for security, but that was excessive and unnecessary. In the peak of the Corona virus craze, the security made all passengers take off shoes and walk without any protection. This is not Qatar Airways doing - New York JFK security B S, but I am sure airways companies have some say to change it."

Negativ: "Crew on flight back to philly not as helpful"

Positiv: "everything"
Negativ: "nothing"

Positiv: "like all the crews. nice attitude and friendly. very helpful to your needs."
Negativ: "selected our (3 in a group) seats 24 hours before. but in Doha, the ground crew named Mohammed changed our seats . usually in usa you need to ask if you could do that. but that guy printed the new boarding passes and then said we change your seats. i told him that was rude and not courteous to passenger. he had no answer."

Positiv: "Yes"

Positiv: "Plane quite empty so lots of space."
Negativ: "Service not very attentive, had to repeatedly ask."

Positiv: "Die Crew war sehr nett und zuvorkommend."
Negativ: "Die Maschine war schon etwas alt."

Positiv: "Great crew!!!"
Negativ: "Nothing"

Positiv: "Very friendly crew, good space in my seat, kept the plane dark and quiet for the overnight flight"

Positiv: "Friendly crew and easy boarding"
Negativ: "None"

Positiv: "Staff is nice and polite."
Negativ: "Need more movies choice and TV"

Positiv: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Negativ: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."

Negativ: "Be aware! "When customers purchase tickets they are paying for transportation for the specific class designated on their ticket and not for specific seat assignments. Seat assignments can never guarantee." This is what they emailed me when they did that to me on my pre-selected & confirmed seats!!"

Positiv: "War alles sehr gut!"
Negativ: "Nichts"

Positiv: "Nice new plane Very friendly staff Acceptable entertainment system best is that you can skip the annoying advertisements"
Negativ: "Not enough personnel to serve food and drinks, way too slow Would work faster with two crew members per trolley. Run out of food until it was my turn... Seats are stiff and can be more comfortable like Qatar as in other Planes Choice of alcoholic drinks are limited, but this seems to be an issue with Qatar It seems Qatar likes to fill up middle seats instead of using the free aisle and or window seats"

Negativ: "3,5h verspätet"

Positiv: "Friendly service with smile."
Negativ: "Weight restrictions for carry on. I had a computer backpack along with a carry on bag which I have always taken with me on other airlines but it was not so here without paying extra charge for it."

Negativ: "Entertainment for a 4 hr flight was terrible"

Positiv: "Nothing"
Negativ: "The food was not served well. There were no snacks on the flight. The service was not even prompt. If I request for juice/water it was served to me after 30-40 minutes . I was travelling with a baby and the staff was not even considerate about it and attending fast. I requested for a mineral water bottle as I ran out of baby water for making milk for the baby and the staff was so reluctant and told "they are done" and just left.I am really dissapointed with this. I doubt if I would travel with qatar again"

Positiv: "Crew is so helping and attentive , not like american or european carriers . A350 was one of the best planes Inflight dining options in economy was like premium economy Entertainment system was too good"

Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"

Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"

Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"

Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"

Positiv: "I got free internet on this flight: sponsored by Ooredoo. You can get 8MB for free! Breakfast was good quantity"
Negativ: "Entertainment Oryx One, lunch quantity aswell. FPML had one tray, VJML and AVML had the same packed wrap."

Negativ: "Was war denn hier los? -Beim Boarding mindesten 35°C im Flugzeug - nach 1 Std. Flug nur noch 15°C! -nicht ann alle Kinder wurde etwas zu spielen ausgeteilt. -Kinder bekamen nicht zu erst das Essen - trotz, dass das Flugzeug nicht voll besetzt war, ware nicht alle angebotenen Speisen vorrätig"

Positiv: "all nice"
Negativ: "nothing but avoid bread"

Positiv: "Qatar Airlines has amazing service! And they have free internet!"
Negativ: "The films are all sensored. And the free internet is only for 30 minutes."

Positiv: "1: Flugpersonal wieder sehr gut. 2: Kleines Frühstück wurde zur Verfügung gestellt wegen verpassten Flug. 3: Wurden automatisch in den nächsten verfügbaren Flug gebucht."
Negativ: "1: Nach Boarding wurde der Bus voll geladen mit Menschen fuhr aber nicht sofort zum Flieger. Wir mussten ca 20 Minuten im vollgesteckten Bus warten bis wir aussteigen konnten. 2: Flug hatte wieder spätere Abflugzeit von 30 min. 3: Meiner Meinung nach könnte bei einem verpassten Flug eventuell ein Upgrade in die Business Class erfolgen, wenn man schon Stunden am Flughafen warten muss und viel später als geplant zuhause ankommt."

Positiv: "1: Flugpersonal sehr gut und bei der Situation hilfsbereit. 2: Gekühlte Getränke wurden serviert."
Negativ: "1: Flug wurde mindestens 6 mal zeitlich verschoben. 2: Wir mussten 1 1/2 Stunden in einem ungekühlten Flugzeug auf den Abflug warten bei 30 Grad Außentemperatur. 3: Uns wurde VERSPROCHEN wir erreichen unseren Anschlussflug - haben wir nicht. 4: Gäste wurden nicht aufgeklärt warum die eine Verspätung von fast 4h zustande kommt."

Positiv: "Food was excellent. Service was excellent."
Negativ: "Entertainment was limited."

Positiv: "Bester Service den ich je erlebt habe"

Positiv: "Bester Service den ich je erlebt habe"

Positiv: "Very unfriendly and non cooperative ground staff. They treat different colored people differently"
Negativ: "Staff looks down at Brown skin"

Positiv: "350 von München nach Doha traumhaft. Personal auf beiden Flügen sehr gut."
Negativ: "777 von Doha nach BKK leider etwas alt."

Positiv: "There were a lot if security checks but the boarding crew was very helpful and let me check in a bag at rhe last minute with duty free shopping items that i would not have been able to carry with me on-board the airplane."
Negativ: "No internet and the food was mediocre at best."

Positiv: "Quick boarding, good entertainment choices."
Negativ: "Food is below average. Very salty tofu salad, and they keep giving the same food in every leg."

Positiv: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Negativ: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."

Negativ: "Extra hour that takes to do this flight because we have to fly around Saudi Arabia....."

Positiv: "Gutes Essen, große Auswahl beim Entertainment"
Negativ: "Entertainment Display hatte schlechte Qualität, leider seltene Getränkeangebote bei einem 12h Flug! nicht ganz so gute Beinfreiheit!"

Positiv: "Sehr nettes Personal, sehr gutes Essen! Super Entertainment! Angenehme Beinfreiheit! Immer wieder Getränke angeboten bekommen!"
Negativ: "Leider ca. 1h später gestartet, wegen technischer Probleme... aber besser am Noden gelöst, als in der Luft aufgefallen!"

Positiv: "Food"
Negativ: "Observed that one flight attendant from India is giving more attention to a person who is from Navy. He avoided asking what we want for drinks etc. He always ignored us and pushed his cart before we answer. We are very unhappy with his behavior, however, adjusted ourselves."

Positiv: "Enterment"
Negativ: "Crew nice alway take care customer"

Negativ: "Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."

Positiv: "Alles war hervorragend -sauber, Personal sehr professionell und Flug war pünktlich gestartet und gelandet."

Positiv: "Habe ein Upgrade zur Business Class bekommen! War genial! und sehr Freundlich!"

Positiv: "The food was amazing. Thank you!"

Positiv: "A shorter flight after long one and a short connection in Doha. Amazing crew, offering lots of help with my baby, again plenty of food, quite tasty, we have been offered seconds and flight wasn't full :) this time in a bassinette row which was a bliss for at least some of the time."
Negativ: "The bassinette row seats were quite narrow and less comfortable, again the entertainment options dissapointing."

"Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein"

Positiv: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Negativ: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."

Positiv: "Salimos a tiempo . El business es muy confortable"
Negativ: "La comida horrible . No se limpian los baños"

Positiv: "Crew good and seat OK but not exceptional for business class"
Negativ: "Food was average - main course could have been better. Range of movies ok but not great"

Negativ: "Still don’t have my luggage yet"

Negativ: "I congratulate the KLM crew!"

Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."

Positiv: "Top sympathische Crew"

Positiv: "Crew helpful. Food good."
Negativ: "Better range of movies please"

Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."

Positiv: "Unkompliziert"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."

Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."

Positiv: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Negativ: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."

Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"

Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."

Negativ: "pünktlichkeit"

Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."

Positiv: "Nichts"
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"

Negativ: "There was no wifi on flight"

Negativ: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Negativ: "This was just a short commuter flight from Lyon to Amsterdam for connection."

Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"

Positiv: "was a standard flight, in a standard quality - nothing bad"

Positiv: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Positiv: "The crew were really helpful with people who had tight connections because of the delayed flight"
Negativ: "I wish they had WiFi"

Positiv: "super"
Negativ: "alles gut"

Positiv: "Alles ok"

Positiv: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"

Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"

Positiv: "They considered my reguest of vegiterian food."
Negativ: "I have no complaints."

Positiv: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Negativ: "tough to sit on a plane for 9.5 hours"

Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"

Positiv: "Entertainment options."
Negativ: "Service was poor, seat did not recline, and the food was terrible."

Negativ: "Not enough leg room"

Positiv: "Employees were very friendly"
Negativ: "The seats were very small"

Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."

Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."

Positiv: "Snooth and efficiënt with a KLM service"
Negativ: "No entertainment"

Positiv: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Negativ: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Positiv: "Arrived early!"
Negativ: "Boarding seemed disorganized."

Positiv: "The entertainment options were good."

Positiv: "Everything is top notch for an airline company."
Negativ: "Nothing.... I enjoyed every moment of the flight."

Negativ: "We did not get two of baggage at the destination."

Positiv: "Norhing"
Negativ: "They have mabaged to lost my luggage"

Positiv: "Entertainment"
Negativ: "Food and one bathroom out of service makes an awful flight"

Positiv: "Nothing really"
Negativ: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."

Negativ: "The streaming service didn’t work"

Positiv: "Great service"

Negativ: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."

Negativ: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"

"I had a senior citizen travelling with me in business class while I was travelling in Economy. The return trip from Chicago was okay. However, the ground crew need proper training and need to ensure proper handling of passengers who have special needs. There were two people who needed wheel chair access including my mom. While they got a wheel chair for a person whose travels ended in Abu Dhabi, they did not accomodate for my mom who needed wheel chair access as well. They wanted her to walk instead. They made a big deal in providing wheel chair access to her and only provided the wheel chair once we strongly complained about it. This was also an issue as the plane was not connected via a jetway and was connected with stair cases. They were informed previously that my mom needed wheel chair access through out her trip. It was just a general lack of planning on Etihad's part. The flight was delayed due to technical issues as well and we left 30 minutes late. In addition, my mom was requested the Asian Meal and she was informed that the Asian Meal was not requested in business class. This was deplorable as she was unable to eat much on the flight from Abu Dhabi to Chicago. All in all, the business class experience was not great and would consider other airlines who could do a better job in handling special requests. The departure flight from Chicago was a different experience and the crew on the oubound flight from Chicago was extremely helpful and provided food choices that my mom enjoyed. That was thee epectation from Etihad on our return. However, the ground crew and the in-flight crew were more mediocre in providing the service. My mom did not sleep well on the flight as well and did not have much appreciation for the in-flight entertainment. For a business class expereince, the expectations were higher. However, the experience turned out to be more mediocre."

Positiv: "The seat. The BC lounge , the A380 BC. The food the service all ex excellent !"
Negativ: "The crew wasn’t friendly at all, not personal at all , I even brought chocolates all the way from California and only got a thank you from one cabin crew. Not friendly or personal at all"

Positiv: "The most impressive service found was the baggage arrival on time despite the short transient time in Abu Dhabi. In most airline this would be missed and will arrive the next flight."

Negativ: "Paid for extra leg room seats and didnt get them"

Positiv: "Nette Crew, Mahlzeit o. K."
Negativ: "Sitzkomfort in Eco mäßig."

Positiv: "Crew war total lustlos. Es wurden auf dem gesamten Flug nur zwei mal Getränke angeboten. Auf Nachfrage wurde nur auf die bald anstehende Service Runde verwiesen. Getränke wollte man nicht verteilen."

Positiv: "Etihad ist eine unsympathische Airline"
Negativ: "die sind nie besonders kundenorientiert, besser man fliegt Gulfair"

Negativ: "Der Crew hat sich mehr mit sich beschäftigt und waren ganze Nacht sehr laut in ihren Ecke,da es eine Nachtflug war war schlecht zum schlafen"

Negativ: "Die stuardess"

Positiv: "The crew was very nice"
Negativ: "Boarding anything in Nepal is a adventure.They change gates on you as you are on the way.Then just sit and wait."

Positiv: "The flight was not full. . I had 3 seats to myself. So very comfortable and the crew had plenty of time to give individual attention . The flight was very punctual. Arrived 20.minutes early ."
Negativ: "The food was a little cold ."

Positiv: "Flug war pünktlich"
Negativ: "Koffer konnten nicht durchgecheckt werden Man sollte 1 Stunde vor Abflug am Gate warten Coral First Class Lounge in Phuket mit Mini-Angebot Sitze in der BusinessClass unbequem und sehr kurz altes Flugzeug (777) Essen für Business Class eklig und zog sich 2 Stunden hin Crew war freundlich"

Positiv: "alles okay"
Negativ: "Essen abscheulich Bustransfer zum Flieger Reihe 23 ist sehr eng"

Positiv: "Alles gut - motiviertes Personal - alles in working order. Vorspeisen sogar lecker 30 Minuten früher angekommen."
Negativ: "Die Lounge in AUH ist hektisch und fürchterlich überfüllt. Die Essensqualität teilweise abenteuerlich schlecht wie beim zerkochten Sushi. Die Lounge ist zugig und kalt. Jacke mitnehmen!!"

Positiv: "I got 2 seats to myself, which was great"
Negativ: "Seats were too close together for a 15 hr flight"

Positiv: "Not much - perhaps that we had booked the last row and only had two seats together"
Negativ: "The seats were minuscule...the depth was narrower than when Id previously used different airlines. The space between rows was also compromised. I think that the Dreamliner is even more streamlined with less space so they can put more passengers on! The toilet kept flushing when seated on it! The food was repetitive - ordered Asian Veg and got almost the same food for 3 meals. The dessert was exactly the same 1 piece of melon and 2 cubes pineapple. The male crew member did not want to be there. He grunted at the passengers. He was annoyed and when clearing food trays dropped it and aI wore custard all over me and the armrest of my seat. Fortunately I had a blanket covering me so it all landed on that. He was more upset that it also splattered him."

Positiv: "Nettes Personal"
Negativ: "Sitze in der neuen 787 sind deutlich enger im Vergleich zum A380. Essen ist schlecht."

Positiv: "Nettes Personal, Sitze sind im A380 hervorragend (Eco)"
Negativ: "Das Essen ist wirklich schlecht für eine 5 Star Airline. Und das neue Platzvergabeverfahren für eine Premiumairline ist auch ärgerlich, da man für einen Wunschplatz ca. 25€ zahlen muss. Ablauf für den Flug von Sydney nach Abu Dhabi sehr komisch. Start um 15:15, direkt eine Mahlzeit serviert, dann für 11 Stunden Licht aus. Kurz vor der Landung nochmal Essen (ca. 22:30)."

Positiv: "Crew war nett"

Negativ: "Sehr schmale, enge Betten Crew nicht sehr motiviert Chaos in Abu Dhabi, komplett überfüllter Flughafen. Schon beim Check in in FRA inkompetente Mitarbeiter mit ewiger Wartezeit. 1 Stunde Transitwarten in Abu Dhabi, da kein Fast Track offen. Dumme Mitarbeiter"

Positiv: "Der Check in in Stockholm war gut - den machte auch SAS"
Negativ: "Business Class: zu dritt in einer economy reihe"

Positiv: "Freundliches Personal, grosses Unterhaltungsangebot, pünktlicher Flug"
Negativ: "Der Sitzabstand ist sehr klein, die Sitze mässig komfortabel. Schade für eine solche Fluggesellschaft."

Positiv: "Freundliches Personal, grosses Unterhaltungsangebot, pünktlicher Flug"

Positiv: "I go an email that this flight has not been purchased. I had to call the company directly to purchase. Kayak website never made any correction in the my trips section. Which made me believe falsely that I have a confirmed booking."

Negativ: "The entertainment was too limited"

Positiv: "Alles ok"
Negativ: "Alles ok"

Positiv: "War alles ok"
Negativ: "Essen war gut"

Positiv: "Koffer nicht mit in Germany angekommen"
Negativ: "Essen war ok"

Positiv: "Zu kurze umsteig Zeiten"
Negativ: "Essen war ok"

Positiv: "Chauffeur car came on time checking was quick overall flight was excellent"

Positiv: "Clean aircrafts, average leg space and nothing less in services then what you get from other airlines as well."
Negativ: "I found crew members bit rude to few customers. Crew members need bit more training in handling pressure on the flight. Also i noticed biased approach of crew members towards customer in comparison to the well dressed and not so well dressed customers."

Positiv: "Habe immer wieder negative Bewertungen gelesen. Kann das nicht nachvollziehen. Airline ist absolut vergleichbar mit Qatar Airlines."
Negativ: "Das einzige, was nicht besonders ist, ist der Flughafen von Abu Dhabi."

Positiv: "Timing was maintained"
Negativ: "Food"

Positiv: "Great cabin staff"
Negativ: "Uncomfortable. Entertainment was unwatchable. In physical pain from poor seating."

Negativ: "Ein schneller Flug ohne großartigen Service"

Negativ: "Sehr enge Sitzabstände - nichts für große Menschen."

Positiv: "They did not took us at team lunge having silver card and kept waiting at general lunge. Not cooperative officer."

Positiv: "Every thing was good"

Negativ: "The temperature in the plane was too high ie it was too hot and not enough drinks given out"

Positiv: "Leaving the aircraft."
Negativ: "As far as I'm concerned, this is the worst airline I've ever flown. We got stuck with $350 in baggage fees, because a clause stating that we were not allowed a check-in bag was buried in the fine print for our ticket purchase. The website was not working prior to our return flight, and if it had worked, we would have been able to get at least a discount on this outrageous fee. But , despite this, (we took a screenshot) the counter staff in Abu Dhabi would not give us the discount. A baggage fee for $350 dollars for one bag? There is word for this. Thievery."

Positiv: "It is an overrated company. Does not desrve its fake reputation."

Positiv: "The seats on the flight were TREMENDOUSLY uncomfortable. As a 6’1” tall, male, I truly felt like a sardine in a can on the flight. And, for a 7-hrs flight, the food made available, I did not find to be sufficient."

Positiv: "I purchased a premium seat, and I still felt as though I was being packed into a sardine can. Furthermore, the online seat map used to purchase my preferred seat did not match the seating arrangement of the actual aircraft, which was TREMENDOUSLY disappointing."

Positiv: "personal ok, Essen dieses Mal sehr gut, was aber natürlich immer subjektiv ist. Aber nachdem ich vorher immer Kichererbsen bekommen habe, war ich über Tofu mit Reis sehr glücklich."

Positiv: "Personal wie immer ok"
Negativ: "Die Sitze kamen mir sehr beengt vor, das Essen konnte ich mir vorher aussuchen, da ich vegan esse, gab es auch die Möglichkeit, ein entsprechendes Menü auszuwählen, was ich sehr positiv finde. Das Essen selbst war so lala, aber im Flieger erwarte ich mir auch nichts besonderes"

Positiv: "787 ist sehr leise und bietet viel Platz"

Positiv: "The flight attendant with a thai name provided top service for everybody. Friendlier than business class service with other airlines. (Seat 20H)"
Negativ: "Leider nur Zugang zur Al Reem Lounge."

Positiv: "787 war sehr modern und leise viel Platz in Eco guter Recliner"
Negativ: "≈"

Positiv: "Great staff"

Positiv: "The planes are comfortable and the crew are all very nice and helpful! I had not read the carry-on baggage restrictions well and my bag ended up being just a little too big so it had to be checked. Although it wasn't a good situation for me, it was my fault and I appreciate that you hold to your policy!"

Positiv: "Everything was good"
Negativ: "Nothing"

Negativ: "My son has a DPNA for traveling - none of the airline staff was aware of it or what it even means. Traveling with children with disabilities is hard enough, airline and ground staff should not make it more difficult."

Negativ: "The flight to Muscat was great — the flight from Muscat to Bangalore sucked!"

Positiv: "They booked for us a hotel in airport due the delay"
Negativ: "My flight from Bangkok was delayed so my connecting flight was cancelled and they transferred my flight to next day at 13:00"

Positiv: "Die Mini-Suite im Airbus 330 ist der Hit!"
Negativ: "Alles Super!"

Positiv: "The seats were comfortable and spacious"

Positiv: "Crew quiet experienced and courteous."
Negativ: "Legroom would good"

Negativ: "Hi flight Manchester to Muscat was good . Air craft Muscat to lahore was too old and very small . The main thing happed no baggage arrived they have lost it or will arrive after 2 / 3 days ... please help to find out my baggage."

Positiv: "Efficient boarding"
Negativ: "Headphones provided for the entertainment screen"

Negativ: "Take care of hygiene & control work under pressure."

Positiv: "Nice clean plane"
Negativ: "Snacks would have been better than a cheese sandwich"

Negativ: "I slept most of flight, boarding was okay."

Positiv: "Flight arrived when it should"
Negativ: "the seating space is incredibly small, which made the flight uncomfortable"

Negativ: "The entertainment system was horrible."

Positiv: "Nothing"
Negativ: "To begin with they checked our boarding pass a minimum of 7 times, it makes one feel like they are in the wrong place. Secondly the seats offer leg room as an LCC, but charging non LCC money for them. Overall poor airline, staff wasn’t kind at all."

Positiv: "Alles War sehr gut"

Positiv: "Ich flog dir Strecken Frankfurt - Kuala Lumpur sowie Bangkok - Frankfurt mit jeweils Zwischenstopp in Muscat. Bei diesem Flug verzichtete ich auf das "Supper". Deshalb konnte ich dank der geraden Liegefläche mehr als 4 Stunden durchschlafen. Das funktioniert in der Economy nicht."

Positiv: "Das war mein erster Business Class Flug. Und es ist schon schön, mehr Platz, weniger Leute pro Toilette , und ein drei Gänge Menü zu haben. Die Lage der Lounge in Frankfurt war für mich zu ungünstig, habe ich deshalb nicht genutzt. Auf Langstrecke mache ich das bestimmt wieder."

Positiv: "food was ok and ample."
Negativ: "window seat bad for me as I stand frequently. Cramped leg room Seperated from my wife"

Positiv: "Food in business class was good although it was odd that breakfast was served at 3am while “lunch” was served prior to arrival once we all woke up."
Negativ: "The flight was the “older” business class set up with lacks privacy... not normally too much of a problem but there seemed to be quite a few upgrades from economy so it was full of people chatting loudly. There were problems with boarding that delayed the flight by an hour. Also, the boarding at Muscat’s new airport wasn’t great with the lounge telling us to board while, at the gate, boarding hadn’t started. MIght not be much of a problem except the kids were sleeping on our shoulders and there were no seats at the gates."

Positiv: "entertainment, good movie choices"
Negativ: "here is where they get you, yes, super cheap flight and 2 checked bags included, but you are only allowed 15kg a bag! you have to buy 20kg bags!"

Positiv: "Impossible to enjoy a flight you didn't choose and were forced to fly on due to a schedule change, especially when the flights you'd booked had much better timing for a fixed teacher's holiday schedule. Avoid Oman Air unless you are sadistic and enjoy forced flight changes and no compensation. As I was forced to change to a flight to one arriving at 03.10 with my work starting at 06.00, I tried (and failed due to a lack of space and fidgety neighbour) to sleep all the flight to be fresh and professional for my work. The booked flight which was forcibly cancelled got me home 9pm the night before work. Oman Air refused a suggestion to upgrade me to business class so I could try and sleep."
Negativ: "I am a teacher. I can't choose my holiday times. I get three fixed weeks in summer. In both 2017 + 2018 Oman Air changed their schedule forcing me to change my flights. I was out of pocket for a small amount - they refused to pay the $27.60. I was to arrive home at 9pm for an 06.00 start to work they changed my flight so I arrived at 04.00. I asked for an upgrade to business class to try and sleep. They ignored the request. They instead sent me a copy of the small print saying that they were allowed to change anyone's flights and give zero compensation if the 'client' is informed two weeks in advance. I will avoid Oman Air from now on, even if they seem to offer the best times to fly."

Positiv: "On time departure. Nice lounge"

Positiv: "Loved all of it. Zero complaints"
Negativ: "No comment"

Positiv: "Nithing"
Negativ: "In Oman airs home airport there was no service desk. When the flight was delayed the sent 1 agent do deal with a full glitch’s worth of guests. Even though the delay was over 6 hours they gave no compensation besides lounge access to a lounge that is not fully functional. The next morning (yes the delay was overnight and they didn’t provide a hotel room) they called us all to the gate only to tell us they still were waiting for the plane to be repaired (the night before they’d Told us the flight would be in time as they’d flown another plane in). Again there was only one Oman air agent and just normal airport staff to handle the full flight. People were yelling and there was a lot of anger but no official announcements were ever made and only rumors passed from those who actually had a chance to talk to the on me guy. Finally when i arrived in Bangkok it seemed like they had there act together as there were many agents on the gangway to assist people to find connecting flights. Being so late there was only on flight for me and several others trying to get to Phuket. An agent took us to immigration and told us all he’d meet us in the other side to take us to the check in. HE DIDN’T SHOW UP. We couldn’t go back in the airport to find him or anyone from Oman air and were left to find an airport employee who graciously helped us find the booking office and just make the flight. I fly internationally regularly and this was by far the worst airline experience I’ve ever had or even heard about."

Positiv: "Ease of transfer and information"
Negativ: "No option on dietary requirements"

Negativ: "Problems with our extra legroom being allocated at the check in desk as oman employ a 3rd party called option town to handle this process. Numerous broken tv screens on the aircraft preventing passengers from watching tv. Losing our baggage for over 2 days. Creaking tv screens prevent passengers from sleeping. Leaking emergency exits that cover passengers in condensation."

Positiv: "Sehr aufmerksam"
Negativ: "Das Essen war ganz gut"

Positiv: "Sehr aufmerksam"
Negativ: "Das Essen war ganz gut"

Positiv: "Quick boarding and disembarking. Polite crew members."
Negativ: "One bathroom was out of order so there were often long waiting times. Nor were the bathroom engagement lights working so it appeared to be vacant when it was occupied. Food and announcements were too frequent for a late night flight - only 2 hours to sleep on a 6 hour overnight flight."

Positiv: "Once i got to my seat i was seated by a smelly person and the flight attendant did move me to another seat upon my request."
Negativ: "Trying to get on the flight was frustrating because there’s no organization! The thing i did not like was that they made us put the cover to the window up like 30 minutes before landing and the sun was directly in my eyes! I tried to put it down half way and the flight attendant made it a problem."

Positiv: "Nice service"
Negativ: "Poor amenity kit and not as good as the usual oman Air lie flat seat"

Positiv: "entertainment, the girl on the seat 43A :-D. Airplane. Price."
Negativ: "not friendly, bad food, oman airport is nothing"

Negativ: "The boarding was cancelled due to 5 hrs before visa arrival time and forcefully called no show."

Positiv: "Excelleng servive"
Negativ: "Nil"

Positiv: "Didn't have any issues during the 8-hour flight. It was smooth all the way"
Negativ: "There was a slight delay before we took off. Pilot said it was something about documents. there was a crying baby all throughout the flight"

Positiv: "Pünktlich, angenehmer Flug, als Handytasche weiter verwendbare Amenity Bag, brauchbare Kopfhörer, gute Bordunterhaltung"
Negativ: "Etwas träger Service, enger Sitzabstand"

Positiv: "Cleanliness and Staff treated"
Negativ: "space of Place of departure area and the waiting places are very crowded there were people sitting on the ground and also delay in flying."

Positiv: "The aircrafts are good and comfortable, food is acceptable and air crew is curtious"
Negativ: "The tickets issued to us specified that we were allowed 2 pieces of checked luggage each piece max of 23 Kg. The check in staff refused to accept the baggage allowance as was shown in the ticket . They insisted that the agent issued the ticket wrongly and they will only allow 2 pieces weighing total 30 kg. It was embarrassing as we had brought luggage as per tickets issued. IF THE AGENT APPOINTED BY OMAN AIR HAD ISSUED A WRONG TICKET, IT IS THE PRINCIPAL WHO IS RESPONSIBLE WHICH IN THIS CASE IS OMAN AIR. IT WAS A BAD EXPERIENCE AND OMAN AIR HAS TO COMPENSATE. The entertainment screens did not work for quite some time."

Positiv: "The crew was good. snack was ok."
Negativ: "The cramped seats, no width or legroom and I'm not that tall. I think they're the most uncomfortable seats I've flown in. for a short flight they're ok, but I wouldn'tt book a long haul flight with them."

Negativ: "Everything, the plane, service, attitude"

Positiv: "Staff trying to think of what we need before they ask for it. Impressive."
Negativ: "All was fine"

Positiv: "Nearly all staff very professional and trying to 'be the best'. Generous with drinks."
Negativ: "Bizarre incident with FA over meal. I'm on left aisle of middle row of 3 seats. Another customer is on the other aisle. Middle seat empty. Both meal trolleys moving up aisles, ten seconds apart. FA leans over me and asks the man on the other aisle what he wants to eat and serves him. I'm busy putting netbook away so my tray table will be empty. FA 'forgets' to invite me to eat. This is an Arab airline???! In 49 years of air travel I have never seen such a thing. I sit there wondering what on earth is happening. Weeks later I'm still bewildered."

Negativ: "I bought expensive souvenirs from Kathmandu duty free and they refused to me at boarding gate that it's heavy, after long explanation they took my bag and said that I'd collect it at Abu Dhabi airport but never put it on flight even. Supervisor was extremely unreasonable and was not willing to understand that weight issue doesn't apply on duty free shopping."

Positiv: "The price was great. Nothing not to like about my experience."
Negativ: "Although they claimed to be affiliated to StarAlliance, they were not able to include my StarAlliance membership number."

Positiv: "Other than the smile of the crew i did not like anything. It was late at night and old AC . I really liked the massage in the business lounge."
Negativ: "Old AC no entertainment no usb to charge phon. Seat old with manual recline and don't recline fully. Kept us business messengers waiting in the bus more than 15 minutes because of one late passenger."

Positiv: "Nettes Personal. Pünktlich. Gutes Preis-/Leistungsverhältnis."
Negativ: "Der Flieger, der anscheinend fix zwischen München und Muscat pendelt ist bereits über seine besten Jahre hinaus. Neben vielen kleinen, kosmetischen Mängeln, die mich nicht weiter stören, waren etliche Kopfhörer defekt, die Bildschirme in den Rückenlehnen lassen sich zwar klappen, kippen aber immer in die "nach unten Position" zurück, was das Multimediaangebot nahezu ungenießbar macht. Außer man stopft diverse Gegenstände zwischen Sitzlehne und Monitor, sodass dieser seine Position hält. Das Personal könnte öfter mit einem Getränkeangebot durchgehen. 2x ein kleines Becherchen in 6 Stunden finde ich wenig und bewirkt, daß reger Verkehr zwischen Küche und Sitzplätzen herscht (nervig). Der Sitzabstand für Personen über 1,85m ist auch mehr als bescheiden. Um die Knie zusammenzubringen muß man ganz aufrecht, im Anschlag an die Rückenlehne sitzen, was meines Erachtens keiner macht, geschweigedenn durchhält. Allerdings ist dieser Umstand mittlerweile bei fast allen Fluggesellschaften zu verzeichnen. Aber mit Recht kann man die Economy als "Schweineklasse" bezeichnen, weil genauso wird man eingepfercht."

Positiv: "Prompt; good leg room; decent food on each leg of the flight"
Negativ: "No complaints"

Positiv: "I liked it when we arrived at our destination."
Negativ: "The seats are rediculously small and rather uncomfortable. It took way too long for us to be served beverages. And when I needed more water, no one was around to bring it. They delivered the food and then took ages to collect it once we were finished. The sound for the in flight entertainment was broken on my consol. There seemed to be a problem with the air flow: it was really hot on both flights."

Negativ: "-"