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Positiv: "Respectful crew"

Positiv: "Appreciate that the Desk attendant tried to sit our family together but couldn’t since it was a full flight. Also appreciated the vouchers handed out when flight was delayed 2 hours in Incheon."

Negativ: "The gate change notification on my phone was excellent"

Positiv: "Not so crowded. Proper lighting. Good landing and take off. Aircraft. Warm temperature"

Positiv: "lots of legroom. courteous staff. bathroom is clean"
Negativ: "everything is excellent"

Positiv: "The crew was attentive and kind. The food inflight is pretty good for airline food! We were able to check two pieces of checked baggage per passenger, no problem (to/from USA)."
Negativ: "Boarding from SEA is organized with designated lanes for various rows, but boarding elsewhere, there was no protocol for when to line up."

Positiv: "Nothing"
Negativ: "Rude flight attendant! No manners! Absolutely disgusting"

Positiv: "VERY COMFORTABLE"

Positiv: "Very spacious even for a small flight."
Negativ: "The food could have been better."

Positiv: "To Vietnam"
Negativ: "None"

Positiv: "Exellent food service and comfort Will use Asiana in my future travels Had my best travel experience in years"

Positiv: "Asiana air is so nice, they give all customers slipper to feel comfortable on flight."
Negativ: "Food is just so so and they should give snack for long flights."

Positiv: "The flight got attendants were polite."
Negativ: "The food was not so good as expected, to my surprise and disappointment. The seats were even narrower than my next connecting 2hr-flight from Incheon to Osaka... Also the flight attendants spoke only in Korean when walking down the aisles offering coffee, tea, etc. When I fly on other Asian airlines (Singaporean, Japan Airlines, All Nippon) everything is bilingual so it is easy to understand what is being offered or asked."

Negativ: "It should have been good but I requested wheelchair for my dad who is 78yrs old and he has SCIATICA and cant walk for long time, coming from the Philippines it was ok. But once we areive at incheon. They did not bother to give any wheelchair at all these crew doesnt not care. They dont have compassion. Im very disappointed to asiana"

Positiv: "Crew was nice, made sure they knew I was a vegetarian, gave me a snack that I missed when asleep."
Negativ: "Seats on the Dreamliner are very hard."

Positiv: "The food service, how nice the aircrew is."
Negativ: "N/A"

Positiv: "The crew was ok."
Negativ: "Luggage pick up was very slow. Random inspection at Incheon is not so random at all. 90% minority."

Positiv: "I always have a good experience with Asiana."

Positiv: "The crew was exceptional"

Negativ: "Nothing"

Positiv: "Everything the service was the very best."
Negativ: "No enough movies to watch."

Positiv: "Everything"
Negativ: "No dislikes"

Positiv: "Food is good"
Negativ: "Not enough movies/TV screen angle is not good when seat in front is reclined all the way."

Positiv: "Nothing"
Negativ: "All"

Positiv: "Decent entertainment choices. Great airfare. No delay."
Negativ: "For such a long flight, the flight attendants did not come by offering water nor snacks."

Positiv: "Food and flight crew"
Negativ: "Nothing"

Negativ: "Very unorganized boarding process."

Negativ: "The personal entertainment units had a USB charging outlet. That should be the standard in a smartphone world"

Positiv: "The plane interior was in much better shape compared to my other Asiana trip. Flight attendants on this plane was much more courteous compared to my other asiana flight"
Negativ: "Nothing"

Positiv: "We noticed we were seated together just before and they accommodated us at check-in and got us seats together. The food was good. They gave us nice little amenities (ear plugs, slippers, eye cover) and the food was good."

Positiv: "good service."
Negativ: "seat cushion on bottom is not cushion enough, so my butt kind of hurt."

Positiv: "My nabour was having a bad cold. I informed the stewardess that I was concerned because as an 84 years old man can't afford to hhave a cold. Later the Supervisor resited me with compassion that made me feel the whole crew wasj just wonderful."
Negativ: "My nabour sick lady and I am having symptom of cold. Martin."

Positiv: "Crew was kind and attentive"
Negativ: "Long ques to board and food choices were not well informed and extremely limited if you don't eat pork"

Positiv: "The crew was incredibly nice. They kept the flight quiet which was incredibly appreciated. The only downside was a long wait for luggage in Chicago, but that probably had very little to do with Asiana.."

Positiv: "The staff are nice and friendly and courteous. Food is pretty good too."

Positiv: "Crew was nice and competent"
Negativ: "Cabin lights went on three quarters into the flight and wouldn't go out and there wasn't enough water"

Positiv: "i liked the fact that we flew on an A-380. smooth embarkation and debarkation, plenty of leg room, excellent in-flight service and meals. the slippers and the toothbrush are nice extras that were highly appreciated."
Negativ: "in-flight entertainment could use some improvement on variety, both on music and movie selections."

Positiv: "Overall, most liked , the food"
Negativ: "Nothing encountered so far"

Positiv: "Everything"
Negativ: "N/a"

Positiv: "Excellent first experience with Asiana... The flights were on time, the flight attendants were kind and helpful, AND my vegan meal was very tasty! Will definitely be flying with you guys again :)"

Positiv: "Everything"

Positiv: "Crew very polite."

Negativ: "The crew only came around with water every 3 hours or so. This is unacceptable on a long flight."

Negativ: "Flight was again delayed going to and coming from Manila.. Time allotted for transfers from LA to Seoul and Seoul to Manila of 1+ hr. is too short. Security is very strict which is good but you just arrived from one airline and transferring to another airline in 1 hr."

Positiv: "The food was good"

Negativ: "Well I paid for the flight and bought insurance to visit my fiancé for Christmas. A few days later I found out my fiancé was cheating on me, so I tried canceling the flight. My reason wasn't good enough and it didn't matter that I'd bought insurance. I will never go through this trash of a site or its insurance again."

Positiv: "Asiana staff are not trained in medical issues such as what to do when a passenger complains they are feeling weak from low blood sugar/hypoglycemia conditions. It is common for people with low blood sugar to have blood sugar drops while flying. The condition is dangerous if not handled properly but can be remedied very easily by simply increasing a passenger's intake of protein (such as chicken or beef) and carbohydrates, such as rice (but not white bread or deserts, as those cause spikes and drops in blood sugar). Basically, you only need an extra meal. I told a crew member about my condition and said I simply needed a second meal. She gave me a problem about it and at first refused. She understood the English words low blood sugar, but she was obviously not trained in that common issue. I was ready to pass out due to a drop in blood sugar and only when I threatened to file a lawsuit in a U.S. court against Asiana (as I anticipated passing out) did she react. Within a few seconds after I mentioned a potential lawsuit, she got me a second meal of chicken and rice. I ate it and the protein and carbs stabilized my blood sugar for the rest of the flight. It's a problem easily remedied but I had to argue with the flight attendant to grant my very simple but very necessary request. Asiana needs to comply with the norms of global carriers and train its staff to understand such comment conditions as low blood sugar. U.S. and European carrier understand this condition very well, and their crews are trained in how to handle it by simply giving extra food. Asiana needs to comply with modern, global norms."
Negativ: "If you have low blood sugar dont take Asiana. Crew not trained in this simple medical issue."

Positiv: "Food was great, seats reclined further than I expected them to, and personal TV was large."
Negativ: "Movie and TV options could have been better, but charging both 120v and USB was available, and selection was fine."

Positiv: "Very limited choice of movies and the system is slow and out dated"