You lost my luggage. You delayed my flight 1 hour. We didn't arrive in time and missed events we scheduled because we had to sit in the airport for 2 hours to file a claim
very bad The bus does not have AC and the windows do not open either. Airplane seats are very hard, very uncomfortable.
Positiv: "Good connection short layover"
Negativ: "Food and beverage and no fee for luggage"
Positiv: "The crew was amazing, and the seat was good because the woman close to me I guess went out for a walk, as she got up after take-off and never came back."
Negativ: "They ran out of one of the options for lunch, so my choice was, "Or steak." But it was good, so... Good."
Positiv: "The seat was ok the food was horrible the staff seemed sweet"
Negativ: "It was ok better food"
Negativ: "Flight left Pisa late. We had 90 mins to make a connection in Munich and we barely made it after running as fast as possible through the airport. Having to take a bus between the plane and the gate in Pisa and Munich is very inconvenient."
Negativ: "The crew was 2 hours late to the plane"
Negativ: "Flight was delayed 25min, Had to wait 15min for baggages Bus transfer to airport"
Positiv: "The crew seemed very nice but there was hardly any interaction, so I cannot give a definitive answer"
Negativ: "We were kept waiting at check in until the very last moment. I had booked the flights a year in advance yet we were told that because the flight was fully booked and the weather conditions were not good, the WE would be bumped from the flight, our bags were lost, we were told the wrong gate to go to"
Negativ: "Same as previous"
Positiv: "Crew was very friendly and polite. Provided excellent service."
Negativ: "Was in Economy class, middle seat. There's no room to even straighten up my leg, being a 6'2" guy. I thought it was just the American airlines that added more rows of seats to squeeze in more people. Looks like everyone has followed the leads of American Airlines, too bad."
Negativ: "Not have canceled my flight!!!"
Positiv: "Snacks sind wirklich gut!"
Negativ: "Der Satellitenterminal ist das schlimmste am ohnehin schon miserablen Flughafen in München."
Positiv: "Ones we got on the plane it left right away."
Negativ: "The flight was delayed and could have caused me to miss connecting flight. Everyone had to run through the airport to make the next flight which was at the farthest gate away and none of the walking sidewalks worked. It would have been nice if we had been told Lufthansa would wait for us. We ended up running and then standing in line for the passport check."
Negativ: "We were emailed our flight was on time, but in fact it was moved from FLR to Pisa which caused us to miss our flight in FRA. We were left with out help for over 2 hours and missed available flights to the USA and were then put on an Condor flight with NO service, charged 100 euros for a bag already checked but then never arrived in PDX and I am told it will arrive in 2 days at the air port but they can not say when I will see it at my home. Our 14 hour trip lasted more than 27 hours of total frustration."
Positiv: "Was comfortable and on tjme"
Positiv: "Crew was so friendly and informative. Loved the experience"
Negativ: "Seats weren’t comfortable as other airlines."
Negativ: "The flight departed 40 minutes later and no real explanation was provided only that Munich airport has not enough staff."
Positiv: "Lufthansa was able to book me on an Air France flight which got me to New York only a few hours later."
Positiv: "I was shocked to find this airline offers wine complimentary, a very nice surprise after having to take a bus a pretty far distance to the plane"
Negativ: "Checking bags was a nightmare. Terrible process. Airline personnel were extremely rude. Specifically at the airport. Flights were continuously pushed. Sat on plane and buses far too long. Worst travel experience of my life."
Positiv: "Pünktlich, das macht vieles wett bei einem kurzen Flug."
Negativ: "Boarding: langes Warten im überhitzten Bus (kein A/C, aber offene Fenster, die Hitze reinließen...) am Gate und erneut vor dem Einstieg, da behinderter Fluggast als letzter in extra Fahrzeug geladen wurde und dann als erster - allein - das Flugzeug besteigen musste. Ziemlich schlecht organisiert. Ansagen - egal in welcher Sprache (ITA, ENG, DEU) samt und sonders unverständlich. Insbesondere sehr schlechte englische (!) & deutsche Aussprache (abgelesen, aber nicht gut). Dabei gab es Personal, das besser Deutsch konnte, aber die Chefin wohl eher nicht. Gepäckausgabe: einige wenige Koffer kamen innerhalb weniger Minuten, danach dauerte es 15 Min oder länger, ehe der Rest auftauchte. Ein Koffer erlitt einen Sprung, vermutlich durch Wurf/Sturz aus mehr als 1 m Höhe."
Positiv: "Sehr pünktlich, alles wie erwartet"
Negativ: "Gepäckausgabe in FLR zog sich etwas"
Positiv: "Great staff on board"
Negativ: "Gate staff hard to understand instructions for boarding"
Positiv: "Food was great and the staff were even better. We were served light breakfast. The staff provided great service and wonderful company. Great flight."
Positiv: "Boarding was easy there was a little bit of a ride on the bus to the smaller jet on the tarmac. No issues really"
Negativ: "Food was OK not anything special. Staff was good. Flight was pretty fast and smooth"
Positiv: "From the start to the end me flights delayed from one hour to over 3 hours. Very disappointed. Gate changed and our departure time changed four times. After 2 and half hours they give us €5 Euro for refreshment."
Negativ: "The worst flight I had in my entire life. We waited over three & half hours yet they told inside the airplane they are waiting two more people from another flight no out side heat. I there is a negative five star I would give them. Due to this delay I missed a family events."
Negativ: "We missed our connection due to a delayed flight out of Dusseldorf and arrived in Florence 15 hours late."
Positiv: "Excellent crew, very good food, pleasant flight!"
Positiv: "I liked that the flight was short and I was able to sit beside my husband."
Negativ: "The food! I am vegan and there was no option for me so I had nothing to eat."
Positiv: "Flight Lufthansa 0860 from Munich to TA cancelled due to weather, thunderstorm. Flight 2393 from Basel to Munich took off late, circled for an hour, then on tarmac nearly an hour till bus came. Lufthansa offered no hotels, just pillows and blankets, water and crackers. In line two and a half hours to rebook next morning Munich to Vienna Lufthansa 2326. No sleep on floor. Flight Vienna to Tel Aviv Austrian 0857 was late. Landed in Tel Aviv and my checked suitcase from original Basel to TA didn’t arrive, though checked twice with personnel that it was switched to my updated flight. Waited an hour for it to arrive Lufthansa from Munich. Public transport ended Friday due to Sabbath and paid 150 shekels for cab, about $45."
Positiv: "food was great. Flight staff was attentive, Flight was on time, and plane was clean. Awesome experience."
Negativ: "It was severely delayed causing me to miss my onward connecting flight. The air stewards provided no information to customers about whether we had missed the connecting flight to Washington DC. We ran through the airport to try to make the flight but arrived at the gate to be told it had just closed. It would have been good if there was some communication between our airplane and the DC flight so that they could have waited 2 mins for us to reach the plane or the Lufthansa staff to tell us that we would not make the plane in time."
Negativ: "again, flight was cancelled"
Negativ: "Boarding was very slow."
Positiv: "Small but very comfortable plane. Flight attendants were very helpful and attentive. It was a short flight (Budapest to Munich) and we were pleased with the service by all."
Negativ: "Too many announcements"
Positiv: "All worked as expected"
Negativ: "No remarks to make"
Positiv: "crew very helpful and friendly."
Negativ: "Both flights we took on Dolomiti have been late."
Positiv: "It was one of the best flight experiences in my life. Flights on time and suitcases delivered immediately."
Positiv: "On time."
Negativ: "Food used to be a good snack. Last time they just served a small bag of almonds, fried and salted. You heard right: fried. At least they could have served healthier raw almonds. There is no in-flight entertainment on smaller planes for such short routes, which is totally fine. However, they used to have a selection of daily newspapers which I appreciated, and lately they don’t have it any more."
Positiv: "Cool plane with bathrooms downstairs and great legroom in our economy row."
Positiv: "Ich bin pünktlich gestartet und wie immer ist die Zeit am besten durch den netten Service vergangen, es gab ein Glas Sekt und ein leckeres Samdwich"
Negativ: "Musste sehr weit laufen bis zu meinem Gate"
Positiv: "Great service, easy and convenient boarding, enjoyable flight although short."
Negativ: "No entertainment, flight was short enough that this was ok, but still would have been nice to have."
Positiv: "Not much to like"
Negativ: "The plane was delayed over an hour as they claimed they had no crew to make this flight. The seats are very small and they only had bathrooms in the end of the plane. The flight attendants were more interested in the fellow crew than the passengers."
Positiv: "pünktlicher, ruhiger flug sehr nettes personal"
Positiv: "Everything excellent"
Positiv: "Der Flug ging fast 30min, verspätet los."
Negativ: "Das Essen geht gar nicht, Trockene Kekse"
Positiv: "Dank Platz am Notausgang saßen wir sehr komfortabel."
Negativ: "Das Boarding war chaotisch"
Super Crew / Great Entertainment System
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Positiv: "Boarding was efficient and the crew were nice."
Negativ: "the seating is horrible. it was the tightest seating I've ever experienced."
Negativ: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Positiv: "Great atmosphere, crew was excellent!"
Negativ: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Positiv: "Usual faultless KLM experience"
Negativ: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Positiv: "Comfortable seat, great crew."
Negativ: "Flight delayed, no USB port and no entertainment"
Positiv: "Crew was great, very responsive and hospitable!"
Negativ: "more lunch choices, especially choices without dairy products."
Positiv: "Crew was great and helpful despite oversight in my special meal."
Negativ: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Negativ: "Food quality was not so good."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "Friendly crew, upgraded seat was worthwhile"
Negativ: "More snacks in between meals,"
Positiv: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Positiv: "The flight crew was so friendly and the food was really good."
Negativ: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Positiv: "The space at my feet with the chair in front was a bit akward."
Negativ: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Positiv: "Everything was good except for the entertainment consul for one of our seats."
Negativ: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Crew was in a festive mood, the meal was unexpectedly delicious"
Negativ: "Seats ok, but could be more comfy"
Negativ: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Positiv: "Good comfortable seat with extra leg room. Pleasant crew."
Negativ: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Restrooms clean, decent food and drink, nice cabin crew."
Negativ: "No complaints"
Positiv: "I slept pretty much the whole time"
Negativ: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Negativ: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Negativ: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Positiv: "Excellent very good"
Negativ: "Everting so good ex"
Positiv: "Good information and helpfil boarding."
Negativ: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Negativ: "Handgepäck konnte nicht untergebracht werden."
Positiv: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Positiv: "Everything. A truly faultless experience!"
Negativ: "I don’t like the limited choice of drinks on these short KLM flights."
Positiv: "Pünktlich und Gepäck gut angekommen"
Negativ: "Checkin und Boarding sind katastrophale Improvisation. Völlig unklar wie oder wo und chaotisches Anstehen"
Positiv: "The flight attendants could not do enough for you."
Negativ: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Negativ: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Positiv: "Flight was on time and quick and comfortable"
Positiv: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Negativ: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Positiv: "Flug fast punktlich und ohne aussergewohnliche Ereignisse"
Negativ: "1 1/2 Stunden Schlange stehen um das Gepäck aufzugeben! Riesiges Puff / Chaos und Anarchie in der Warteschlange."
Der Flug war überbucht, so dass wir erst im zweiten Anlauf Plätze bekamen. Der Check-in mit den Automaten in Wien ist eine Zumutung. In Berlin war die Ankunft des Fluges nicht bekannt. Es dauerte ca. eine halbe Stunde, bis wir von Bord gehen konnten. Entsprechend lang dauerte auch die Gepäckausgabe. Das ist aber ein Problem des Flughafens BER (wen wundert das?) und nicht von Austrian Airlines.
Trotz zweimaliger Mail und Einstellungen im Profil war keine „dairy free“ Essen möglich :(
keine warmen Getränke, Wasser oder Bier nur zum Kauf
Positiv: "Very friendly crew, clean airplane."
Negativ: "Nothing. They did excellent job."
Positiv: "The crew was kind, the flight was on time and alll in all was just as expected."
Positiv: "The crew. The punctuality."
Negativ: "40 minutes waiting clearance for boarding and then for departure, for a flight 45 minutes in duration..."
Positiv: "Crew wasn’t on the top of their game, food was ok, entertainment was bad, old movies, poor selection."
Negativ: "I expected more from airlines lake Austrian."
Negativ: "Leider nicht pünktlich"
Positiv: "The crew was so friendly"
Positiv: "Tolle Crew"
Negativ: "Abgeranztes Propellerflugzeug"
Negativ: "Not a lot of legroom in my Premium Economy seat (10C). Seat itself just OK, the high price isn't justified. This flight is usually about one hour late and it was."
Negativ: "Sitzabstand und die Klimaanlage an den Füßen nicht so kalt stellen."
Positiv: "Freundlichkeit der Crew."
Negativ: "Die Turbulenzen. Leider nicht beeinflussbar."
Negativ: "They lost our bags, twice! We had 4 pieces of luggage that were checked together. They flew out of the same airport we did. They lost 3 out of the 4 bags, but assured me all 3 were on the very next flight. The next flight came in but only 2 more had been put on that flight. Still waiting on 4th..."
Positiv: "Lufthansa crew very professional"
Negativ: "More upgrade to be available"
Negativ: "Verspätung war unschön."
Positiv: "Friendly crew"
Negativ: "Boarding was a little off because we had to wait longer than expected for bused to bring us to plane . They should have Waited until buses arrived and then had passengers go through the gates so everyone could remain seated at the gate and not wait 20 minutes while standing."
Positiv: "Wifi onboard"
Negativ: "Wifi über paypal buchbar, aber Paypal verlangte SMS authentifizierung, was während des Fluges logischerweise nicht ging."
Negativ: "Personal am Gate überfordert und extrem langsam. Alles verspätet: Informationen, Boarding, Abflug, Ankunft, Aussteigen - wie bei Austrian "normal". Daher fliege ich mit Austrian nur dann, wenn es nicht anders geht."
Negativ: "Pünktlich abfliegen, schnelle Gepäckabwicklung, wenigstens noch eine salzige Alternative zu süß"
Positiv: "Comfortable seat."
Negativ: "Quality of red wine"
Negativ: "30min late arrival. Still was ok."
Positiv: "The wafer bar. Pilot had a good landing in high winds and snow."
Negativ: "Nothing to complain."
Negativ: "Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von Eurowings"
Negativ: "Keine Info über Verspätung Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von TAP"
Positiv: "nicht viel"
Negativ: "laut , eng , klein , unpünktlich"
Positiv: "Nettes Bodenpersonal"
Negativ: "70 Minuten Verspätung auf einem 40 Minuten Flug Nicht mal die Auswahl zwischen süß und salzigem Snack"
Positiv: "Everything from boarding, service on board, disembarking--- easy and efficient--polite and friendly"
Positiv: "Um diese Zeit wird das Programm abgespult, da erlebt man selten highlights. Allerdings war die abgespulte Leistung i.O."
Negativ: "Leider war das Flugzeug sehr voll, somit war es unangenehm eng."
Positiv: "Das Flugzeug war sehr angenehm, vermutlich noch relativ neu. Das Entertainment-System fiel dadurch positiv auf, dass es funktionierte, viele praktische Auswahlmöglichkeiten. Vglw. gutes Essen, welches den Europäern auch freundlich serviert wurde."
Negativ: "Offenbar war ein Teil des Personals nicht ganz frei von Vorurteilen ggü. Asiaten. Die unterschiedliche Behandlung fiel bei einigen Gelegenheiten auf. Leider war das ansonsten angenehme Flugzeug sehr eng und voll besetzt."
Negativ: "Flug ist ausgefallen"
Negativ: "Maschine ist 40 Minuten zu spät nach Berlin gekommen, in Summe 100 Minuten Verspätung, das Bodenpersonal war dann zu wenig um mit der Verspätung halbwegs umgehen zu können."
Positiv: "Dass es nur eine Stunde Verspätung war"
Negativ: "Dass Swiss gebucht wurde und Austria ihn durchführte, dass die Anschlussverbindungen nicht geklappt hat"
Positiv: "The staff was very friendly and professional Even got some sleep, not easy on economy seats but on this flight they were actually good."
Negativ: "The other travelers were loud rude and didn't listen to instructions. Also clapping loudly upon landing and it's very annoying. Parents don't take responsibility for their children."
Positiv: "Overall it was a good trip and staff was helpful."
Positiv: "The crew worked very hard to make sure we're comfortable. Water, snacks were provided often during flight."
Negativ: "Flight was 1 hour late. Didn’t make up any time while in flight. We came to no gate assigned. Additional delays due to wait for free gate. Unacceptable, missed my connection. Had to stay additional day for rebooked flight."
Positiv: "Plane was very clean and drink service was frequent."
Negativ: "The gate was older, not well appointed and far from shops and better dining. We lined up only to be taken on a very long shuttle ride to the plane. I have had this experience before but in this case the planes location was virtually on the other side of the terminal. By the time all were boarded, the plane was late by about 15 minutes to takeoff, and we experienced more delay after that so that on arrival we were an hour delayed. Many missed connections in Vienna as a result. Crew seemed tense and on edge."
Positiv: "Great service on board the plane."
Positiv: "Der Flug ist pünktlich gestartet. Die Maschine machte einen ausgesprochen sauberen Eindruck. Das Flugpersonal war sehr freundlich."
Negativ: "Difficulty getting to flight"
Positiv: "Fast disembark. Used both ends."
Negativ: "No entertainment. Luckily, it was late or I would have missed it because my previous plane was so late."
Positiv: "Smooth flight, friendly and afficient onboard service. Fast boarding. On time departure."
Negativ: "Croatian Airline checkin service was good but was made to check in carry on. However, baggage clerk was extremely hostile and wanted to charge us for two bags for which we had prepaid. Would not accept our evidence of payment for the two bags. Finally accepted her mistake but Forced to pay 90€ For the extra bag. Ripoff!! Other airlines (Vueling, Air Europa) checked same bag as courtely, did not charge. First and last time flying Austrian."
Negativ: "KAYAK or Austrian cancelled my ticket. KAYAK officials didn’t show any readiness to do anything about a ticket that was purchased and paid for. KAYAK system is still sending me questions how was my trip! Ironically? Additionally, I had to book another ticket to get close to my destination, book a midnight Taxi to another country."
Positiv: "Mehr oder weniger pünktlicher Abflug und Ankunft, der Flug kurzweilig und aufmerksames Mitarbeiter."
Negativ: "Etwas mühsames Boarding, aber auch das war kein wirkliches Problem"
Negativ: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Positiv: "Smooth ride, good breakfast and charming flight attendant."
Positiv: "Except eventually delay, the flight experience is good."
Gepäck kam leider nicht an und wir wurden erts nach langem warten informiert. Swissport team hat aber einen fantastischen Job gemacht und unsere Lost&Found Formulare mit uns ausgefüllt.
Das Boarding ist bei Lufthansa auch nach zwei Jahren Corona immer noch eine Katastrophe. Keine Ansage der Gruppen, so das alle gleichzeitig zum Boarding rennen. Das gleiche beim Aussteigen. Volle Gänge keine Ansage über einen geregelten Ausstieg. Leider kümmert sich die Lufthansa offensichtlich wenig um die Gesundheit der Passagiere.
Frankfurt - Paris ist der Business Class lohnt sich nicht - es gibt kaum einen Unterschied!
enge Business Class - wenn nicht als Zubringer mitgebucht, unnötig
Negativ: "Bereitstellung von Einreiseformulare Mexiko (Nutung der Flugzeit für das Ausfüllen)"
Positiv: "Die Crew war nett. Der Sitz war bequem."
Positiv: "nicht angetreten"
Negativ: "verfallen lassen - nach Köln war es billiger als nach FRA"
Positiv: "Flug war püntlich"
Positiv: "Desinfektionstuch an Board erhalten."
Negativ: "Freundlichkeit einzelner Crew-Mitgliwder."
Negativ: "Verspätetes Boarding früher ansagen."
Positiv: "Got to the destination"
Negativ: "Flight delayed"
Positiv: "Crew was excellent"
Negativ: "Nothing really. LH first class cabin is one of the best!"
Positiv: "The crew"
Negativ: "The seat space and food"
Positiv: "Comfortable seats"
Negativ: "Meals and entertainment"
Negativ: "2 Stunden Wartezeit an der Passkontrolle"
Negativ: "Statt Streichung des letzten Fluges am Freitagabend eine Durchführung des selbigen"
Positiv: "Guter Flug"
Negativ: "Aus einem unbekannten Grund kam die Crew verspätet, daraus wurde eine halbe Stunde später gestartet."
Positiv: "Freundliche Crew, auch schon am Boden"
Negativ: "wasserflaschen und cola bûchsen"
Positiv: "The flight attendants were wonderful."
Negativ: "You take a bus to reach the plane and the seats are uncomfortable without any entertainment systems. Thankfully the flight was only 1.5 hours."
Negativ: "Internetverbindung war vergleichsweise langsam"
Positiv: "Seat was OK"
Positiv: "guter Lufthansa Standard"
Negativ: "KEIN WiFi... 2019... really?"
Positiv: "professioneller Empfang am Gate trotz Verspätung infolge Verspätung des vorausgehenden Fluges..."
Negativ: "Der Flug hätte nicht storniert werden sollen."
Positiv: "What more can you expect for economy travel?"
Negativ: "Cramped seats"
Positiv: "Great staff and food"
Negativ: "Comfort was not great and no entertainment options whatsoever"
Positiv: "die crew"
Negativ: "platz,bestelltes veganes essen nicht bekommen ! , beinfreiheit , qualitaet des essens !"
Negativ: "2,5 std. Verspätung; kein Bodenpersonal am Flughafen in Berlin. Keine bzw. überfüllte Busse auf dem Weg in die Stadt."
Positiv: "Sonst ok"
Negativ: "15 min Verspätung"
Positiv: "Service was great too"
Negativ: "Squished in seat"
Negativ: "Never made the flight because my first flight was delayed."
Negativ: "Sittinf in the middle"
Positiv: "Crew and food."
Negativ: "Entertainment was ok."
Positiv: "Although the flight to Frankfurt was delayed for more than an hour they made special arrangements to get on time to the next flight."
Positiv: "Comfortable seats and great movie selection. They also had books and games for kids."
Negativ: "The food was good but could have been better."
Positiv: "TSA made me miss my flight i have to wait until 7 am for a new flight"
Negativ: "TSA made me miss my flight i have to wait until 7 am for a new flight"
Positiv: "Enjoyed the legroom even though we flew Economy class. Good selection of free movies. Crew was friendly and accommodating."
Positiv: "Angenehmes Personal. Abwicklung wie gewohnt."
Negativ: "Der vorausgehende Flug war verspätet lautes Rauschen in der Kabine offenbar durch Hilfsaggregat."
Negativ: "Das Essen war ok."
Positiv: "The food selection and quantity were wonderful! The crew and movie selection were great!"
Negativ: "My seat storage pocket was broken and I was unable to store items in it."
Positiv: "Staff is great"
Negativ: "Food is not good."
Positiv: "Nice, uneventful, on time flight with adequate food and entertainment. Good seat recline. Good service. Boarding from the back of the plane makes good sense."
Negativ: "First time my knees have touched the seat in front of me (I'm 5-10). Not sure how much more airlines can squeeze us in. Good seat recline is great if everyone is reclining, if not you will have someone in your lap. Had to ask person in front of me to not recline during meal. What really bothered me though was paying for a reserved seat and finding out we had been moved to the dreaded back row due to an equipment change. Strongly suggest passenger notification for this move. Was able to re-reserve seats on check in but there were some significant angst when I found out about this mischief."
Negativ: "We only had 45 minutes between flights. We almost missed our flight to Naples due to having to go through security again in Frankfurt. The Frankfurt airport was very congested. I wouldn’t have booked a flight with such a short layover had I known how far apart the gates were and that we’d have to go through security again. I would suggest not offering flights with such short layovers."
Positiv: "Comfortable with good food, drink, entertainment and service. Flight left on time."
Positiv: "Die Crew war sehr aufmerksam und effizient. Sehr freundlich auch schon beim Check in. Der Flug war super pünktlich. 45 min zu früh!"
Positiv: "Das Personal war OK."
Negativ: "Da sich der Abflug kurzfristig von 7:00 Uhr auf 9:00 verzögerte fand ich dann doch etwas zu lang die Wartezeit."
Positiv: "Thanks for continuing to offer complimentary, hot meals on your international flights! Crew very friendly. Despite being in economy cabin, crew attempted to make it a good experience."
Negativ: "Long flight, bathrooms start to look ugly. Incoming plane landed way out on the tarmac, obligating passengers to be all packed into shuttle bus which took a long time to get to terminal."
Positiv: "Flugpersonal war OK. Sehr gute Unterstützung bei den Problemen mit der Austrian Airlines"
Negativ: "Es gab einen Swandwitch. Für die kurze Flugdauer völlig ausreichend"
Positiv: "Quick Check in"
Negativ: "The crew were not nice. They dont even pick up garbage during the 9 hour flight. They give you a gallon of water in a huge bottle without a glass and you are on your own."
Positiv: "Great crew, clean and comfortable"
Negativ: "Quality of food could be improved"
Positiv: "Die Crew war aufmerksam, trotz der kurzen Flugzeit."
Negativ: "Die Sitze waren sehr eng..."
Positiv: "Crew war aufmerksam, trotz kurzer Flugdauer"
Negativ: "Die Sitze waren sehr eng..."
Positiv: "crew was good"
Negativ: "crazy detailed search in goleniów"
Positiv: "All except food"
Negativ: "Deleyed. I got stranded in Warsaw with no possible connection. Transfer desk doesn’t work. 1 person for 67 people in the queue. Welcome to Poland a Third World Country"
Positiv: "Very clean. Also, the crew members were so nice."
Negativ: "Bathrooms smelled and dirty and not functioning"
Positiv: "Seat was confortable."
Negativ: "Food was almost cold.... I was in the back section of the planet...."
Negativ: "Having to be bussed both two and from the planes by a surety ground staff stinks"
Positiv: "Fast flight ,crew was good"
Positiv: "Cheap fair to Eastern Europe. Newer movies."
Negativ: "Crammed seats. Flight delayed, almost missed connection flight. Luggage didn’t make it to the final destination. Luggage was delivered to my hotel in 2 days, but noticed they have been opened (had tapes around my bags, the tapes were cut/altered). Some stuff was missing. Worst."
Positiv: "Quick flight"
Negativ: "Quicker access to gate"
Negativ: "More communication about flight delays at the airport."
Positiv: "The service, food and seating were beyond my expectations."
Negativ: "Seat layout"
Negativ: "LOT flight delayed 2 hours. Arrived too late for last leg home. We are out $400 and now have to buy train tickets."
Negativ: "Only chocolate Snack"
Negativ: "The boarding and flight were late"
Positiv: "Das Personal war freundlich und aufmerksam, was allerdings selbstverständlich sein sollte."
Negativ: "Möglicherweise war die Zeit zu kurz, aber das Flugzeug war nicht ordentlich gereinigt. Es klemmte noch der eine oder andere Becher im Zeitungsfach und auch auf dem Boden konnte man erkennen, etwa welche Schokoriegel verteilt wurden..."
Positiv: "Das Flugzeug war sehr sauber (anders als beim Hinflug)"
Negativ: "Die Gepäckfächer waren hoffnungslos überfüllt. Das Personal hielt es nicht für nötig, hier ordnend einzugreifen..."
Positiv: "The flight starts 2,5 hours later."
Positiv: "Very professional crew ."
Negativ: "Not applicable"
Positiv: "Nette Geste: Kaffee und Wasser plus Schokoriegel gratis"
Negativ: "Sitzgurt 1 cm zu kurz, daher Verlängerung erforderlich. Durch Motorgeräusche Ansagen kaum zu verstehen."
Positiv: "Kaffee und Wasser kostenlos. Kein aufdringlicher Bordverkauf."
Positiv: "Flight crew are attentive and helpful. More space on these shorter flights than on the long haul ones. Bombardier is a good plane. Also crew at the gate were helpful and supportive as I was delayed. What was even more surprising when I arrived in Budapest was that my luggage also made it - so thank you LOT a lot (!) for being so efficient."
Negativ: "The fact that the delay on the previous flight meant that I almost missed this flight and just made boarding even more stressful. However LOT were extremely efficient and attentive, and they called for a bus/van to get me and one other passenger to the plane. Smiles and assistance make a huge difference."
Negativ: "Flug 2 mal verspätet aber trotzdem muss man für die Getränke zahlen."
Positiv: "Service and overall experience"
Negativ: "Media system was not working correctly"
Positiv: "Very caring flight attendants, awesome service."
Negativ: "Took too long to get our luggage."
Positiv: "Crew was friendly. Modern aircraft."
Negativ: "Uncomfortable seating for long-haul flight. I survived, though."
Positiv: "Crew was friendly."
Negativ: "Calling the trip 'business class' is simply a bad lie. While it is common in Europe to give this dirty nasty lie do not mistake this flight to a 'business class'. It is simply that you get same seats and spacing as in the other torture chamber known as "economy" which I call cattle class (I suspect they would not let them fly cattle in those conditions). This lie is based on leaving the middle seat empty. Otherwise teh torture is the same. In short I hope someone will sue the SOB that invented this concept and that was allowed to call this 'business class'. It is nothing short of a fraud."
Positiv: "Sehr gutes Flugzeug"
Positiv: "Es gibt nichts, was sich massiv bemängeln oder zu loben zu wäre. Es war ein normaler Flug, wie er auf einer Kurzstrecke mit einer Durchschnittsairline zu erwarten ist."
Positiv: "They were efficient though. So in this case I need to recognize and congratulate the crew they were there they delivered the service."
Negativ: "Again same thing crew unfriendly not even the smallest smile."
Negativ: "We could not board at the gate, but had to go down stairs to the tarmac and board a super crowded bus. The bus then took us out farther onto the tarmac to the plane."
Positiv: "Easy boarding, attentive staff and overall enjoyable flight."
Positiv: "Nice and soft landing."
Negativ: "At check in they refused to a small hand bag claiming that only one suitcase per passenger is allowed. The seats are not reclining."
Positiv: "Crew was very nice"
Negativ: "Seat was broken and flight was delayed 45 min"
Positiv: "Flight was on time, the crew was very pleasant. No complaints"
Positiv: "Decent new airplane. Nothing else really stands out"
Negativ: "Economy class is not as comfy as Turkish. Food is decent, not good. No free beer :'( Too few movies and some equipment doesn't function well"
Negativ: "the cabin was so hot!"
Positiv: "I like that I flew on a modern aircraft with good amenities."
Negativ: "The flight was delayed 2.5 hours. Check in took longer than it has ever taken."