Finde günstige Flüge von Frankfurt am Main nach Līhuʻe

Positiv: "Friendly crew"

Positiv: "The cabin crew was helpful and professional"
Negativ: "Having better time performance . The first leg of my trip was so delayed that I almost missed my connection."

Negativ: "They left without us. They could have waited a few minutes knowing we were on a delayed flight but didn't. They actually left early."

Positiv: "Yes, the crew was helpful and patient. The food and drinks were good."
Negativ: "Clarity in the PA system could be better. Too much background noise."

Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"

Positiv: "Toller Service"

Positiv: "Crew was nice"
Negativ: "It would have been better if the flight wasn’t 3 hours late."

Positiv: "The booking in staff person was positive and friendly. I was disappointed that the system would not allow me to be placed on the upgrade list as a silver Velosity me mm ber partner to Delta."

Positiv: "Everything was amazing"

Positiv: "Overall was a good experience"
Negativ: "My wife’s seatback entertainment kept glitching...that was frustrating and Seat wasn’t very comfortable"

Positiv: "Delta does an overall nice job."
Negativ: "Food is OK. Service is friendly though. Comfort + was nice. Bathrooms were not great, smelled, could use a refresh."

Negativ: "Late boarding. Slow de-boarding."

Positiv: "Empty seats direct into Indy."
Negativ: "Rough landing."

Negativ: "The check-in process was abysmal. The crew gave poor guidance delaying my ability to check in my bag, then refused to check it. They then told me to cancel my skymiles flight and purchase a new ticket. I was able to check my bag at the gate. Show up 2 hours before to account for their incompetenc"

Negativ: "Bildschirmgrösse"

Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."

Negativ: "90 minutes on the taxiway is not what you want"

Positiv: "I love that they have food on long flights and I get an hour of free WiFi because I have T-mobile."
Negativ: "Small seats but I’m tall so I have to live with it."

Negativ: "Food was ok...cramped space"

Positiv: "Entertainment choices were plentiful."
Negativ: "The flight attendants were borderline rude. No eye contact, no smile, not helpful when asking a question (overhead compartments were full in my section; I asked what I should do, response: „ I don’t know either“ and walked off. I went to find a spot further up the aisle..."

Negativ: "Had problems with wheelchair in Paris at the boarding gate. I was supposed to pre board and I was the last person on the flight."

Negativ: "The floor of the aircraft was cold!"

Positiv: "Boarding was easy. Checking in was easy, the overall flight was quiet and quick and on time"
Negativ: "Nothing to report here"

Negativ: "We left 30 minutes late due to congestion and I missed a layover. Otherwise it was a great experience"

Positiv: "Everything was really great"
Negativ: "I can’t no say anything bad"

Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."

Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"

Negativ: "2 1.5 hour delays for things that Delta messed up"

Positiv: "It’s was super smooth! Fast service and great customer service."
Negativ: "The intercom was a little messed up."

Positiv: "Flight was very quick. Boarding was very fast for such a small plane."
Negativ: "Turbulence. Tiny carry-on area, tiny bathroom. Makes sense for such a small plane though."

Positiv: "I asked twice for a second declaration form as I made a mistake on the first and both requests were ignored by cabin crew. 2 crew members said that they would accommodate me but neither delivered."
Negativ: "Not enough searband leg room"

Positiv: "Like the airplane - Boeing 757. More comfortable than the 737."
Negativ: "Don't like the towel dispenser location and function. Can't find it when standing and a bunch of them come out at one time."

Positiv: "Wow! One of the passengers on the plane looked exactly like Anne Coulter!!!"

Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."

Positiv: "Crew was friendly"
Negativ: "We were delayed an hour and a half"

Positiv: "The crew was very accommodating and the newer plane was very very nice!"
Negativ: "no complaints"

Negativ: "Langes warten für fliegen , Kamikaze Check in,"

Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"

Positiv: "Smooth flight"
Negativ: "45 minute delay (due to airport, not airline"

Positiv: "loved the airbus and in flight movies good stufg"

Positiv: "Left on time, no hassles at boarding. We were in premium economy and seating was comfortable for both of us, not-too-tall people. FA were quite friendly."
Negativ: "One bathroom wouldn't flush, which was a problem with limited facilities and a full flight."

Positiv: "friendly staff check in was fast food was good"
Negativ: "as always not enough room in the seats"

Positiv: "eventless"
Negativ: "Although I understand the needed delay, it would have been nice to have been served ice water in the hot cabin, instead of a small cup of tepid water."

Positiv: "We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly."
Negativ: "No free wifi."

Positiv: "Since I am a Silver Medallion Skymiles member, I asked about an upgrade. All seats in First Class were taken, but the agent at the gate seated me in a seat in the front of coach with more legroom (comfort plus? I don't know what they call it). That was great!"

Positiv: "Same as previous"
Negativ: "Same as previous"

Positiv: "Overall good flight."

Positiv: "Nothing to complain about."

Positiv: "On time"
Negativ: "uneventful"

Negativ: "Bereitstellung von Einreiseformulare Mexiko (Nutung der Flugzeit für das Ausfüllen)"

Positiv: "Die Crew war nett. Der Sitz war bequem."

Positiv: "nicht angetreten"
Negativ: "verfallen lassen - nach Köln war es billiger als nach FRA"

Positiv: "Flug war püntlich"
Negativ: "teuer"

Positiv: "Desinfektionstuch an Board erhalten."
Negativ: "Freundlichkeit einzelner Crew-Mitgliwder."

Positiv: "crew"
Negativ: "not enough food"

Negativ: "Verspätetes Boarding früher ansagen."

Negativ: "Agent changed our flight to Munich and sent as a email with with confirmation on July 10. involuntary. On July 20. I checked Lufthansa app and found that only flight that was shown was flight Toronto-Thunder Bay. After 3 hours of phoning I found that flight from Munich to Toronto wasn’t available for date that was given us in email. Only option was day earlier or later. Left us to take day earlier and we could not changed last flight( Toronto- Thunder Bay). We had to come on Aug 22. and stay in Toronto for 27 hours and than take a flight to Thunder Bay on Aug 23. We lost a day of our vacation, had to stay at hotel. Not good experience at all. We still don’t know whom to complain about that."

Negativ: "2 Stunden Wartezeit an der Passkontrolle"

Negativ: "Statt Streichung des letzten Fluges am Freitagabend eine Durchführung des selbigen"

Positiv: "Freundliches Bordpersonal"
Negativ: "Essen wurde kalt verteilt, auch in Business class recht enge Sitze"

Positiv: "Guter Flug"
Negativ: "Aus einem unbekannten Grund kam die Crew verspätet, daraus wurde eine halbe Stunde später gestartet."

Positiv: "Freundliche Crew, auch schon am Boden"

Positiv: "Tolle Besatzung und zuvorkommender Service. Gute Programmauswahl"
Negativ: "- Flugzeug brummte so dermaßen, dass es nicht möglich war zu schlafen. Ich stieg mit höllischen Kopf und Nackenschmerzen aus. Ich weiß nicht, warum der Sitz so am vibrieren war. - FLugzeug war etwas älter - Software und System waren recht langsam. Touchfunktion leicht fehlerhaft."

Negativ: "wasserflaschen und cola bûchsen"

Negativ: "Internetverbindung war vergleichsweise langsam"

Positiv: "guter Lufthansa Standard"
Negativ: "KEIN WiFi... 2019... really?"

Positiv: "professioneller Empfang am Gate trotz Verspätung infolge Verspätung des vorausgehenden Fluges..."

Positiv: "die crew"
Negativ: "platz,bestelltes veganes essen nicht bekommen ! , beinfreiheit , qualitaet des essens !"

Positiv: "Sonst ok"
Negativ: "15 min Verspätung"

Positiv: "Es war nett"
Negativ: "Das Essen war nicht gut"

Positiv: "not much"
Negativ: "The worst food I have ever had the displeasure of having in my mouth. The staff kept bumping into me and therefore did not sleep at all."

Positiv: "Not a long flight, overhead lockers had space although I wasn't helped to find somewhere. Crew lovely otherwise."
Negativ: "Boarding from a connecting flight wasn't enough time, esp as our duty free purchases were selected for additional screening. Food was identical to what we had been offered on previous flight, and the outbound one."

Positiv: "Amazing crew"
Negativ: "Legroom"

Positiv: "Same crew. Really nice flight smooth and professional"

Positiv: "On board crew was friendly and helpful"
Negativ: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer."

Positiv: "Loved the food, the comfort of the seat/plane and entertainment. Timing of meal service was perfect and overall seemed far less rushed and chaotic compared to emirates business class."
Negativ: "Some staff were a bit hit and miss. Mostly nice but some were not. I was clearly having trouble getting my seat converted to its bed and 3 flight attendants walked passed me and didn’t help even though they noticed I was. A portion of leather covering under the tv where I feet went was hanging off when I boarded and but on with masking tape. Took the elegance away. It’s funny they use the old fit our A380 but such a long flight."

Positiv: "All"
Negativ: "Nothing"

Positiv: "Personal freundlich und aufmerksam. Flug pünktlich."

Positiv: "Kind wurde von Flugbegleiterinen unterhalten, gut verpflegt Flugpersonal war sehr freundlich, sehr aufmerksam, besser geht kaum"

Negativ: "Look like everybody to not know what they want to do"

Negativ: "We missed our flight because of schengen visa as we booked our flight through your app you also didn't help us about schengen visa that we' need"

Positiv: "Very friendly atmosphere at boarding gate & helpful crew on journey, plus surprisingly good food foe economy class made for positive feel to this trip. Add to it the fact I caught a movie I'd missed seeing at cinema plus even getting a few hours sleep, this was probably one of my better long haul flights in recent times."

Positiv: "Ok"

Positiv: "Sehr pünktlich, sauber, freundliches Personal."

Positiv: "All good"
Negativ: "Nothing"

Negativ: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."

Negativ: "Manchester Airport couldn’t organise a bus to take us off the plane. Stuck on a landed plane for ever."

Positiv: "See above"

Positiv: "Ordentliche Platzverhältnisse auch in der Economy Class."
Negativ: "Das Boarding lief total chaotisch ab, erst wurden wir zu Fuß über den halben Flughafen geleitet, am Gate mussten wir lange auf einen Bus warten und dieser fuhr dann wiederum über den halben Flughafen zurück bis ganz ans Ende wo das Flugzeug stand. Im Flugzeug war es bereits sehr voll, so dass wir nicht unbedingt freundlich darauf aufmerksam gemacht wurden, dass wir eventuell nicht unser gesamtes Handgepäck mitnehmen können. Schließlich fand sich doch noch ein Platz in den Staufächern der Business Class, mit dem Hinweis, da hätten wir aber nochmal Glück gehabt."

Positiv: "The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good."
Negativ: "The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours."

Positiv: "Die Crew war sehr aufmerksam und effizient. Sehr freundlich auch schon beim Check in. Der Flug war super pünktlich. 45 min zu früh!"

Positiv: "Das Personal war OK."
Negativ: "Da sich der Abflug kurzfristig von 7:00 Uhr auf 9:00 verzögerte fand ich dann doch etwas zu lang die Wartezeit."

Negativ: "Quite satisfiedoverall"

Negativ: "schlechtes catering in business class. service ist absolut unpersönlich. hier stimmt preis Leistung überhaupt nicht"

Positiv: "Flugpersonal war OK. Sehr gute Unterstützung bei den Problemen mit der Austrian Airlines"
Negativ: "Es gab einen Swandwitch. Für die kurze Flugdauer völlig ausreichend"

Positiv: "Verspätet und dann trotzdem noch den ganzen hons Circle zuerst Kram durchziehen geht nicht"

Positiv: "Nettes Personal, Flieger wirkte sehr neu."
Negativ: "Sitze außergewöhnlich eng, Filmangebot zwar umfangreich aber fast nur aus Filmen bestehend, die keiner sehen will - außer vielleicht Freunde des koreanischen Kinos. Touchscreen nervend, weil er nicht zuverlässig auf Berührung reagiert, sondern macht, was er will. Es gibt einen USB-Anschluss, man kann damit aber nicht das Handy aufladen. Die Sitze hängen, wenn man sie verstellen will, die Armlehe am Gang lässt sich nicht hochklappen. Der Klapptisch ist wackelig und schief."

Positiv: "Great staff, quick boarding and vegetarian options were avaliable. This was the most pleasant experience I've had with a flight service. I commend Lufthansa and the crew of this aircraft."
Negativ: "Minimal entertainment but understandable for a short flight."

Positiv: "Everything as expected"

"Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein"

Positiv: "Nice food"

Positiv: "This Transavia Airlines is not good at all."
Negativ: "Many things cheaper does mean better."

Negativ: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Positiv: "The crew."
Negativ: "The time between flights."

Positiv: "The crew was informative"
Negativ: "Inflight sandwiches"

Positiv: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"

Positiv: "Excellent crew, good food & movie selection."

Positiv: "Boarding was quick and flight was calm"
Negativ: "The coffe and breakfast."

Positiv: "The crew was pleasant"
Negativ: "Baggage checkin & flight boarding was slow & disorganized."

Positiv: "The crew was great. The soecial meal request was hadled well despite oversight."
Negativ: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."

Positiv: "Crew was great and helpful despite oversight in my special meal."
Negativ: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"

Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."

Positiv: "Top sympathische Crew"

Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."

Positiv: "Unkompliziert"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."

Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."

Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"

Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."

Negativ: "pünktlichkeit"

Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."

Positiv: "Nichts"
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"

Positiv: "Service is awesome. Food is great."
Negativ: "People with short connection are affected by the 15 to 25 minutes delay."

Negativ: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Positiv: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"

Negativ: "We had 4 hour delay causing a stop over at 3am. So yeah"

Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"

Positiv: "was a standard flight, in a standard quality - nothing bad"

Positiv: "super"
Negativ: "alles gut"

Positiv: "Alles ok"

Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"

Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"

Positiv: "Entertainment options."
Negativ: "Service was poor, seat did not recline, and the food was terrible."

Positiv: "Nice crew pilot food and beverage"
Negativ: "No wifi"

Positiv: "Crew was very friendly. Nice that wine was served without charge."
Negativ: "Announcements from the cockpit were hard to hear. Food has been better in past."

Positiv: "The staff tried to help me when it was evident we would not arrive on time"
Negativ: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."

Positiv: "Excellent service. A meal , drink and a coffee included which we were not expecting."

Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."

Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."

Positiv: "Good flight, arriving well on time."

Positiv: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Negativ: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."

Negativ: "You are almost always late!"

Positiv: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Positiv: "Everything is top notch for an airline company."
Negativ: "Nothing.... I enjoyed every moment of the flight."

Negativ: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."

Positiv: "Nice crew; clean plane; decent dinner"
Negativ: "No entertainment system; insufficient knee space"

Positiv: "Nothing really"
Negativ: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."

Positiv: "Good information and helpfil boarding."
Negativ: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."

Positiv: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Negativ: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

Negativ: "Handgepäck konnte nicht untergebracht werden."

Positiv: "The entertainment program was exceptional."
Negativ: "The crew wasn't very friendly and gave the impression they were tired of their jobs. The afternoon 'snack' pizza disguised as a hot-pocket in a small box was served 40 minutes before landing. This snack wasn't enough and wa served far too late for a flight that lasted 11 hours."

Negativ: "The chairs could be better in economy"

Positiv: "There was a lot of entertainment choices"
Negativ: "Seats are so crammed. Plane was late."

Negativ: "On line booked ticket in wrong name and they would not change or refund"

Negativ: "kleines Frühstück für umsonst"

Positiv: "Crew was great"
Negativ: "Side seats suck"

Negativ: "Extra food."

Negativ: "May be legg more room, either I gain way or the seat are smaller. But I got home safe, so I will use you again."

Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"

Positiv: "Included beverage"
Negativ: "No headphones"

Positiv: "Great service from crew!"
Negativ: "Satisfied all around..."

Positiv: "Good overall service level of AA"
Negativ: "USB-, and Audio plugs are misplaced in the AA Premium Economy seats. Acrobatic skills required to connect/disconnect devices"

Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"

Positiv: "Not much to like. When do we get bicycle seats that require us to pedal the airplane?"
Negativ: "Baggage showed up on the wrong carousel. Baggage staff very rude. Manager was perfect but no way to update the display when things get screwed up. I think they can afford more staff. Bags delivered the next day while some folks had to wait two days."

Positiv: "On time"
Negativ: "No wifi"

Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"

Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"

Negativ: "They charged EUR 50 for the 1st bag of luggage on an international flight. I never heard this before."

Positiv: "Entertainment was good, meals were served, flight was on time."

Negativ: "Did not know that we did not fly with British Airlines (as I had printed out before my first flight to Germany) was replaced with American Airlines. I lost valuable time at the airport and almost missed the flight. Chaotic and unexpected baggage problems before boarding to Dallas: the board luggage, same as we had on the way over, was not accepted and had to be checked in. Problem since we had to move laptop, etc. before the actual boarding. Attendants not as professional as they should be. Also seats were changed -- I was not able to sit with my daughter who regularly gets travel sickness. Overall not a good experience. But the worst: changing airlines and not being informed!!!!"

Positiv: "Easy boarding"
Negativ: "Tight seats, poor food, rude flight staff. Doesn’t anyone at American Airlines smile. Don’t they understand that we can choose to fly with an airline that has friendly crew"

Positiv: "Great classical music selection, great entertainment program. Unfortunately, not working for all, system was re booted but didn't work for all but for me"
Negativ: "The special meal I requested was not available"

Positiv: "Flugzeug war ein altes Flugzeug meine ich. Durchdas es nicht voll besetzt war hatte ich einen 3er Sitz für mich alleine. Super Besatzung wirkte auf mich gestresst ganzes Team war auch untereinander nicht harmonisch. Bordunterhaltung gabs nur in Oben alle 3 bis Sitzreihen einen TV dort konnte man Film schauen, nicht nach eigener Wahl. Sonst konnte man Film und Unterhaltung im Händy oder schauen Tablet herunterladen.Brauchst einfach gute Batterien dafür es gab keine Auflade Möglichkeiten, nur am Airport."
Negativ: "Besatzung Bordunterhaltung Verpflegung,alles mit Kartongschachteln wurdest nicht gefragt was du willst. Wurde einfach wauf den Klapptisch hingeknallt. Alles in allem sonst ruhig sauber und in Ordnung."

Positiv: "Dass ich sogar einen Kaffe und einkleiner Snack in Form von kleienem Keks bekam. Ich war vorbereitet, dass ich nichts erhalte.Hatte etwas zu Essen dabei. Freundliches Personal Bordunterhaltung nur bezahlbar und übers Laptop oder Handy Hatte Auflade Möglichkeiten beim vorder Sitz.."

Positiv: "The person I sat next to was kind, as was the crew."
Negativ: "The seats in economy are too close to the row in front and too narrow. You can barely move. Its claustrophobic, even for a person not prone to it. I had to upgrade my seat to avoid this as I was in those horrid seats on the trip over. Crew from the late arriving flight should have announced the connecting flight delay well before landing at DFW. The flight should have been held for 20 minutes, as it appeared that the majority of the passengers affected were able to clear customs and arrive at the gate in time."

Positiv: "Flight was on time"
Negativ: "Seat width, height, pitch and aisle width were absolute minimum. Very uncomfortable !!!"

Negativ: "Keine Boarungerhaltung, unfreundliches Personal, grosse Verspätungen und enge Sitze. Und dies alles für Interkontinentalraketen Flügen. Alles schlecht bei American Airlines. Nie mehr."

Positiv: "Crew"
Negativ: "All good"

Positiv: "Our flight was delayed for almost 3 hours. They accomodated us with free snacks and sandwiches. The flight crew were very professional and were nice to us, because a lot of us were worried about making our flight. They kept us updated with all the changes. They had good entertainment selections. The pilot got us to our destination about 5 minutes early."
Negativ: "Our flight was delayed about 7 times, we changed gates twice, and the I got to my second layover with 20 minutes to spare instead of the usual 2 1/2 hours. When I tried asked the stewardess if I could deplane with business because I was running late for my connecting flight, she said they no longer do that because passengers don't listen to them. Instead of trying, she juat said no. I felt like an inconvience to her, like it was my fault I didn't have enough time between my flights."

Positiv: "The precision of bookings thru airlines were right on the spot.."
Negativ: "The long lay over.."

Positiv: "Most everything was great"
Negativ: "When you have an isle seat, it is very difficult to sleep when you get bumped by the flight attendants every time they pass you. Understanding that there is limited space, just giving feedback"

Positiv: "Flugpersonal war freundlich und aufmerksam. Leider sind beide Flüge verspätet abgeflogen."
Negativ: "Essen war sehr gut. Sitzplätze gemütlich mit genug Platz für Beine."

Positiv: "Extra coffee/tea available outside of the standard food times."

Positiv: "The staff was great, luckily an pretty empty flight"
Negativ: "The food in coach is a disgrace. It’s terrible a few $$ More and it would actually be have way decent"

Positiv: "Alle waren aufmerksam, auf dem Flug selbst lief alles reibungslos."
Negativ: "Der Flug hatte 30 Minuten Verspätung und mein Koffer traf mit einem eheren Flieger ein und stand deshalb relativ unbeaufsichtigt in der Gegend rum."

Positiv: "The plane and crew were good."
Negativ: "The adult movie selection was not interesting. I ended up watching a children's Disney movie that proved to be more entertaining. What caused my discomfort during the flight was not due to British Airways or American Airlines, but rather was a problem at the Frankfurt terminal. I could not take a bottle of water thru the security check and there was no water fountain after the security check. I have a lot of food sensitivities and cannot drink bottled water. It was only at the end of the flight when I was desperate for water that I discovered I could get some tap water from a flight attendant."

Positiv: "Friendly service, smooth flight and quick boarding time."
Negativ: "All good!"

Negativ: "Im Prinzip war der Flug in time gelandet. Aber dann 40 Minuten gewartet bis ein Gate frei ist. Danach ewiges warten auf den Koffer. Sehr schlechter Service, keine Informationen."

Positiv: "Plenty of entertainment."
Negativ: "It’s just a long flight there’s no way to change that."

Positiv: "Plane was lightly booked so plenty of room to sit and storage space."
Negativ: "Plane left FRA 25 min late and occured more delay during flight. Came into DFW with 50 min delay and had to go through TSA again for connecting flight - why? So missed the connecting flight to LAX and had to get rebooked."

Negativ: "51/2 hour delay!! Should have brought in another plane."

Positiv: "Flug Personal war OK aber für sitze waren sehr klein und musste Arm gegen Arm mit Sitznachbarn fliegen. (Unsere Maschine war ein Boeing 787)."
Negativ: "Essen war auch nicht sehr gut."

Positiv: "price"
Negativ: "seats should be priced based on passengers' weight."

Positiv: "Very punctual; courteous crew. Ver smooth ride"
Negativ: "Nothing. It was excellent."

Positiv: "Entertainment"
Negativ: "Breakfast"

Positiv: "sehr gutes Essen und Unterhaltungsprogramm."
Negativ: "Sitze waren ok,"

Negativ: "Eine uralte Maschine mit wenigen zentralen Monitoren für die Bordunterhaltung"

Positiv: "Entertainment comfort crew food fligjt"
Negativ: "Not 1 thing"

Positiv: "Awesome service"

Positiv: "Flugpersonal war super. Es gab häufig Essen und Trinken"
Negativ: "Leider ist das Flugzeug mit einer Verspätung von knapp einer Stunde losgeflogen."

Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"

Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."

Positiv: "Great crew!! Super nice"
Negativ: "Food"

Positiv: "Guter Service"
Negativ: "Pünktlichkeit"

Positiv: "Boarding in Frankfurt was pretty good as all zones had their own gates- somethinh I am missing at YYZ."
Negativ: "Legroom is getting tighter and tighter in the Economy class and meals are getting smaller and smaller as the trays are apperaing bigger and bigger..."

Positiv: "Surprised with an upgrade to premium economy. Food and service was good. Entertainment system was good and worked well."
Negativ: "Some folks should not be allowed on airplanes...for some reason this flight had more than its fair share of ignorant, slovenly passengers."

Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."

Positiv: "Very friendly crew. Great food. Good entertainment system. I sat in premium economy so can't say what the economy section was like."
Negativ: "Plane was damn cold!"

Positiv: "The trip was a smooth and on time."
Negativ: "The lack of finesse and discretion among the crew. The food quality was poor."

Positiv: "In flight attendance was excellent and we were nearly overfed with plenty of drinks, snacks and meals. It was nice to see both young and elderly ladies as air hostess. This is a strong statement in non discrimination on Account of age in employment. To see a red Indian lady among them was very refreshing."
Negativ: "Dimming of the windows was not user friendly and we had to put up with bright reflected lights from clouds. On ground both in Calgary and Vancouver the wheel chair attendance was not at the same level as in Frankfurt where it had been given with paramedic competence."

Positiv: "only The crew inside the airplane and the airoplane"
Negativ: "Every one in Lufthansa are so rude expect the crew"

Positiv: "Great crew"
Negativ: "Nothing"

Positiv: "Significant improvement in service - on the ground and the plane. The Air Canada lounge is very good - clean with excellent catering."
Negativ: "Clean washrooms. Stewardesses very helpful. Good food."

Positiv: "the chairs was comfortable , staff was friendly and service in general was good"
Negativ: "Food was not good"

Negativ: "This was a terrible flight. We were delayed and rerouted to Toronto but not given enough information. We spent an average for an hour waiting for take off each time."

Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."

Positiv: "Movie selection was great! Thank you for having a vegetarian food option."

Positiv: "Movie selection"
Negativ: "Everything was ok"

Positiv: "I can't fault Air Canada Cabin crew - they are absolutely wonderful. I had a situation with a woman who decided she wanted to take my window seat and the cabin crew was amazing with how they handled the situation. They are always so friendly, attentive."
Negativ: "Boarding at Frankfurt airport was God Awful. The supervisor there was so rude to people, treating us all like cattle. The boarding process was unorganized, confusing, we were getting conflicting instructions from staff and then verbally abused by the supervisor there."

Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."

Positiv: "Very nice and attentive on board crew Acceptable space and seat comfort in regular economy New and well working entertainment system"
Negativ: "Boarding process was poorly organized, crew started the passport checks too late and caused delays on the boarding since people were still stuck in the passport lineups when their zone was boarding. All my documents were re-checked despite a "doc ok" stamp from the first go."

Positiv: "Business class seats and the overall service"
Negativ: "Flight was late and the movie selection in English is pretty old."

Positiv: "THE FOOD SELECTION WAS GREAT."
Negativ: "I WAS TOLD THE FLIGHT WAS FULL AND I OVERHEARD THE FLIGHT ATTENDANTS BRIEFING THE PARENTS SAYING THERE WAS 17 INFANTS ON THIS FLIGHT. I THINK IT WOULD BE GOOD TO HAVE ALL THE PARENTS WITH INFANTS/BABIES TO SIT IN A SECTION DESIGNATED FOR THEM TO ACCOMMODATE THEIR NEEDS AS A FAMILY. IT DOESNT MAKE FOR A PLEASANT FLIGHT WITH BABIES CLIMBING ALL OVER THE SEATS. I GET THATS IT DIFFICULT TO TRAVEL WITH BABIES AND KEEP THEM ENTERTAINED WHICH IS WHY ITS BETTER TO BE AROUND OTHER PARENTS IN THE SAME SITUATION. THEY CAN SUPPORT EACH OTHER."

Positiv: "the service was great"
Negativ: "the movies were old"

Positiv: "Good movies, ok food"
Negativ: "Pathetic legroom, sickeningly uncomfortable"

Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."

Positiv: "Food ..the air hostess had a fake smile"
Negativ: "The staff is old school and very hard on single travelers who are not white Very rude when I asked some questions ,,.. They seem to think low bout the bout their Indian customers .. They need to be educated some of the Indians can be law abiding and decent people who Can be citiEns of Europe or the US Their thinkng is very racial or prehistoric Only reason I didn't make a scene of it is because I was jet lagged Be careful next time or just don't give me a ticket !!"

Positiv: "Comfortable, nice new plane. As best as you can expect for a long flight in a small space."
Negativ: "The dinner wrap was not great. The tea was undrinkable. Delay due to de-icing."

Negativ: "I was unable to get a seat at check-in. The flight was overbooked and I had to spend 2 hours arguing with the attendant to get a seat. The attendant finally started arguing with me. Very unprofessional and unacceptable service..."

Positiv: "I arrived safely!"
Negativ: "This was an AIR CANADA operated flight. Considerably less comfortable than the 3 LH operated legs of my recent trip to Kenya."

Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"

Negativ: "AirCanada did not tell me that I needed a transit visa for Canada. So I couldn't board the flight. They also refused to reroute me or refund the ticket. They were not sympathetic or helpful."

Positiv: "Lufthansa was amazing food, entertainment, condition of plane, service, etc... Compared to Air Canada! We had a Aur Canada ticket but it was Lufthansa operated. However, Lufthansa comfort not as good as we were cramped in small seats and couldn't see out on the long daytime flight because the window passenger closed all the windows (it was like being cramped in a cardboard box for ten plus hours... Thank heavens for the great drinks, food, water, and entertainment."
Negativ: "Small seats. Window shades down all day on a daytime flight."

Positiv: "Nothing"
Negativ: "See above"

Negativ: "Seating - I had to ask for a different seat as I am a tall large man who does not like to sit in the middle. Seating was changed upon request."

Negativ: "I had my checked baggage held up in Calgary for one day. Then on the way back it was held up again in Calgary. This time it took 6 days,and no one could tell me where it was. It will be my first and last Air Canada flight."

Positiv: "Flight attendants were friendly and considerate. Food was satisfactory and timed appropriately. Entertainment device worked and offered adequate variety. The aircraft itself was clean and comfortable. It was not overly air-conditioned as aircraft tend to be."
Negativ: "Boarding was slow and confusing: verbal instructions conflicted with posted signs, and it was hard to choose the right lines. Arrival in Canada was a nightmare! Customs and security were confusing, inefficient, and staffed by people who had little patience. There was much yelling and running around., there appeared to be little sympathy or concern for the dozens of passengers who were attempting to make connecting flights, and it was ridiculous to announce that security closed at 9p.m. .when there were planes on the runway awaiting connecting passengers and people with boarding passes who were not allowed to catch their flights."

Positiv: "We didnt fly air canada, it was a partner airline that was great, they provided food and had lots of movie options."
Negativ: "My girlfriend and I booked our flights about 10 months in advance and had selected seats next to each other for all of our Air Canada Flights. Somehow all of these seats were changed without an update to us. We did not sit together at all on any of our flights and were put in middle seats, which is not what we originally requested. We were both very upset with this as some of these were long flights."

Positiv: "Staff were very nice"
Negativ: "2 out of 4 of my meals were incorrect. I had asked for vegan meals and 2 of them were clearly not vegan."

Positiv: "Food and entertainment."
Negativ: "I couldn't change my seat. I was stuck in the middle seat."

Positiv: "Nice and professional crew."
Negativ: "Customer service not very helpful. My luggage did not make connecting flight and was late arriving to destination. There was not any sense of urgency in getting my luggage to me quickly. I had to call several times for results. I did not have my luggage for more than 24 hours and nothing was done to compensate me in having to purchase basic necessities such as hygienic items."

Positiv: "The flight attendants were kind and helpful!"
Negativ: "This was the last leg of a 24 hour journey from Venice to Seattle for my sister and me. After having a 3 1/2 hour layover, our plane was supposed to leave at 6:30 PM and kept getting delayed. One of the biggest frustrations was the lack of communication by the staff! We could see them at the counter where our gate was but no one would come out and talk to us! Our plane finally got off the ground at 8:30 PM!"

Negativ: "My luggage is lost and I still don't have it!"

Negativ: "No good movies or music"

Positiv: "nice, helpful staff relatively organised boarding"
Negativ: "very little selection in movies tight quarters food tasted old and was little: shredded carrots as salad and probably best part of meal"

Negativ: "need more room in economy class."

Positiv: "Plane are amazing! Enough room for each person and service was amazing, both at the checkin gate and on the plane."

Positiv: "Great flight crew, amazing plane, nice food and drinks, entertainment system, and pillows + blankets offered! A+"

Positiv: "Service was great, food provided on our international flight was delicious and more than plenty. Beverages were tasty, the check-in and boarding process was very smooth and well organized. My wife and I definitely had a great experience."

Positiv: "Nice crew,moving all the time, food was good."
Negativ: "A little bit colder than I expected."