Finde günstige Flüge von Freetown nach Deutschland

Positiv: "Hallo ich habe bezahl über meine Kreditkarte Flugticket trsbzon München leider haben sie geld genommen aber nicht bestätigt über Email oder SMS weil sie mich immer geschreiben das ist mit die Karte Problem also hab das wegen andere flug gebucht möchte die geld zurück danke für Bearbeitung soyygit iveta.."
Negativ: "Bestätigung fehlen"

Negativ: "I had difficulty checking online, because I didn’t have the right ticket number. By the time I contact you and get the right one all the windows seats or aisle seats in the airplane where taken. I had to go with middle seat which can be super tight and uncomfortable when you have two strangers on both of your sides for such a long flight. I wish they email me the right tiket number on time."

Negativ: "Room temperature control should be better."

Positiv: "Wir waren mit dem Service an Bord und auch am Flughafen rundum zufrieden. Begeistert waren wir von dem Essen an Bord."

Positiv: "THY has premum service compared to the other flight companies"
Negativ: "Bording at Atataturk airport was only weak point. It was directed by boarding assistants to leave our seating places at our gate and they performed additional passport and boarding pass control. We stayed in line for 20 minutes and after that it was allowed to take our seat at gate again."

Positiv: "Sehr gut"
Negativ: "Alles ok"

Positiv: "It was a great flight."
Negativ: "The cabin temperature was a little warm"

Positiv: "NOTHING. Never made the connection."
Negativ: "Flying your passengers to your hub so they can make their connecting flights, for a start..."

Negativ: "The best Airlines All things werde perfekt."

Negativ: "Nothings."

Positiv: "Sitzabstand in der Economy ist gut. Essen ist gut. Sehr schönes Holzspielzeug für die Kleinen. Staralliance Lounge (wenn man Zugang hat) macht die Reise nach Istanbul wert."
Negativ: "Ätzende 5 Stunden Aufenthalt im Flughafen Istanbul... Nix zu tun, nichts zu sehen. Kein Spielplatz für Kinder (ausser in der Gold-Class Lounge). Boarding auf dem Rollfeld und über die Treppe sollte bei Linienfliegern nicht sein. Häufige mutwillige Zerstörung meiner Rimowa Aluminumkoffer durch das Bodenpersonal: Dellen, Löcher, Kratzer (was zu langen Auseinandersetzungen nachträglich führt)."

Positiv: "Sitzabstand in der Economy ist gut. Essen ist gut. Sehr schönes Holzspielzeug für die Kleinen."
Negativ: "Relativ altes Flugzeug ohne nennenswerte Ausstattung war für den kurzen Flug von 2 Stunden gerade so Ok. Keine individuellen Bildschirme. Boarding auf dem Rollfeld und über die Treppe sollte bei Linienfliegern nicht sein."

Positiv: "Hatte einen Comfort Sitz und konnte zum ersten Mal meine Beine im Flieger gut unterbringen."
Negativ: "Leider kein Veganes Essen"

Positiv: "Food was excellent"
Negativ: "Temperature way too warm"

Positiv: "Dass Essen, die Crew, der Flug war sehr gut und angenehm. Das Boarding in Istanbul Atatürk Airport ist stressig, weil alles extrem überfüllt."
Negativ: "Airport Istanbul Atatürk zu klein und extrem überlaufen -> sehr viel Zeit mitbringen!"

Positiv: "Personal war sehr bemüht und nett alles gut soweit! Gegenüber andere Airlines purer Luxus!"
Negativ: "Mussten auf den babygurt hinweisen und warten und auf den kinderwagen 15min warten. Sonst gut!"

Negativ: "Mannschaft ok, Technik veraltet"

Negativ: "10 Stunden Verspätung in Entebbe, 2 Anschlussflüge in Istanbul verpasst! Crew von Entebbe desinteressiert und muffig.Keine Entschuldigung und Entschädigung!! Crew nach Stuttgart besser und freundlicher. In Stuttgart Ankunft 23.15 anstatt 13.55. Beide Maschinen veraltet, Unterhaltungstechnik von Entebbe funktioniert gar nicht, kein Bemühen der Besatzung, auch Bordtechnik im Airbus nach Stuttgart völlig veraltet! Keine Weiterempfehlung!"

Negativ: "This flight seems to be overbooked a lot! Why does Turkish Airlines let this happen so often? Had the same situation on my way to Istanbul. It just takes sooo much time and everything will be delayed and people get angry all along...."

Positiv: "Das Essen war gut. Bequeme Sitze und gute Beinfreiheit."

Positiv: "Turkish airlines gibt sich Mühe, in Economy an Business Class Standards heran zu kommen. Rosen auf der Toilette, Speisekarte, viele Filme und Musik zur Auswahl... Leider bleibt der Platz aber doch eingeengt, und die Sitze eng. Aber der Preis ist gut! Ich kann Türkisch Airlines nur empfehlen."

Negativ: "Staff seemed to not care about passengers. Could partially be a language/cultural barrier, but i have consistently noticed staff just want to push through their tasks. Actual service is not a priority it seems. Another issue, often times they run out of food."

Negativ: "Leider war kein mobiler Boarding Pass möglich."

Positiv: "Das Flugpersonal war wie immer sehr lieb und hilfsbereit Das essen schmeckte ganz gut Die sitze waren komfortabel Der flieger war noch in einem ganz guten zustand"
Negativ: "Das einzige problem war, dass ich zwischen zwei ungepflegten und unfreundlichen männern sitzen musste und 2 stunden lang mundgeruch ertragen musste. Konnte meinen sitz nicht ändern da der flieger voll war.."

Positiv: "Sehr Gut"
Negativ: "Sehr gut"

Positiv: "Ich bin zum ersten Mal mit Türkisch Airlines geflogen und war sehr positiv überrascht,ich fand es um Längen besser als mit LH. Immer wieder sehr gern......"

Positiv: "The transfer gates are always further away and there is no staff at the gates to help you. It's always a mad dash to catch your connecting flight. Turkish airport should consider transferring passengers with close connections through a faster line. Also, the security screening between flights doesn't offer any priority for passengers with tight connections."

Positiv: "Toouch screen yeaaa :-)"

Positiv: "Everything on the plane was good. For once, we flew business class and we enjoyed the experience."
Negativ: "The food was great."

Positiv: "I don't like flying but this was quite pleasant"
Negativ: "Food was good, entertainment also."

Positiv: "Nothing special"
Negativ: "My preselected isle seat in the third row, where there is usually more legroom, got switched without notice, and at boarding time I was given a middle seat a lot further back."

Positiv: "Hervorragende"
Negativ: "Kein beanstandung"

Positiv: "Crew sehr bemüht, höflich und zuvorkommend. Sogar ein warmes Frühstück wird serviert - es gibt allerdings keine Auswahlmöglichkeit aber alles bestens."

Negativ: "Flight was delayed. Missed my connecting flight. Had to wait 12 hrs in Istanbul for the next flight to Tirana. I missed my mother’s funeral."

Positiv: "Gutes service, gutes essen und gute in-flight entertainment."
Negativ: "Abflug von Istanbul verspätet wegen Flughafenverkehr."

Positiv: "Generally better than other European airlines particularly BA and better priced"
Negativ: "Work to do on consistency with crew"

Positiv: "Der Flug war sehr angenehm, so wie man sich das wünscht. Das Essen war wie immer sehr lecker und schön frisch. Die Besatzung war immer zur Verfügung."
Negativ: "Die Sitzen waren bequem jedoch die Fuß halte Vorrichtungen haben etwas gestört."

Negativ: "Seats are not comfortable you end up with bad neck pain"

Negativ: "Flug war wahrscheinlich überbucht und konnte nicht einchecken! Unglaubliche Frechheit!!!"

Positiv: "Flottes Boarding, gutes Essen, gute Auswahl an Getränken"
Negativ: "Sitz 1D hat keine Staumöglichkeit oberhalb des Sitzes, man muss weiter weg verstauen"

Positiv: "Sehr gute Auswahl an Speisen und Getränken, komfortabler Sitz 1E"
Negativ: "Keine Brücke ins Flugzeug, mussten etwa 20 Minuten im kalten Bus warten, bis wir an Bord gehen konnten."

Positiv: "Insgesamt sehr angenehmer Flug"
Negativ: "Von 4 Flügen waren ABSOLUT ALLE Flüge überbucht und es war nicht sicher das man mitfliegt! Zudem musste deshalb im Zwischenflughafen jedesmal der Checkin aufgesucht werden (OHNE zu wissen ob man weitekommt) und wegen Verspätung der ersten Maschine war ein rechtzeitiges erreichen des zweiten Fluges ohne massives vordrängeln in den langen Warteschlangen gar nicht möglich! Der Anschlussflug konnte nur durch eine sehr sportliche Leistung (Langes Rennnen) erreicht werden"

Positiv: "Gustes Essen, Pünktlich"

Negativ: "Das Essen war sehr gut und der sitzkomfort sehr gut"

Positiv: "75 Minuten Verspätung beim Start und dann noch mal 60 Rotieren über Istanbul. Zur "Belohnung" dann kein Flugsteig sondern nochmal 15 Minuten im total überfüllten Bus!"
Negativ: "Essen okay, aber weit unter Turkish Airlines Standard."

Positiv: "Das war ein sehr angenehmer Flug. Das Flugzeug bietet genug Bein Freiheit und das Personal ist sehr freundlich. Allen in allem bin ich gern mit Türkisch Airlines geflogen und würde es auch gern wieder tun. Danke"

Positiv: "Man hätte nichts besser machen können. Sehr freundliches Personal, das Essen schmeckte hervorragend und die Unterhaltung am Bord war 1A Klasse. :)"

Positiv: "freundliche Crew guter Service schmackhaftes Essen"

Positiv: "freundliche Crew guter Service schmackhaftes Essen"

"Boarding was slow and complicated, lack of communication between passengers and Front desk. It was disastrous I have expectations for economy plus, but at the end it's too expensive for such a low " benefits " The crew just visit my seat for takeoff, food and beverage, landing. Very poor attention."

Negativ: "Poor customer service"

Positiv: "everything"
Negativ: "nono"

Negativ: "There was no proper social distancing and safety measures followed. The plane was packed and the flight was almost an hour longer due to excessive cargo according (to the pilot)."

Positiv: "Sehr positiv dass man der Person neben mir einen freien Platz anbot und wir dadurch mehr Platz hatten. Sitzplatz hatte ausreichend Platz und das Unterhaltungsprogramm war sehr gut."
Negativ: "Frühstück hätte besser sein können"

Negativ: "Long haul airlines across Atlantic charging people for drinks and food on flights !! Best call yourself as cheap budget airlines and stop the pretence . Would be useful if this information was shared at booking plus “drip cost feeding” policy is appalling! Frequent traveller and have never seen such an appalling behaviour on long haul airlines"

Positiv: "Poor"

Negativ: "Advertised fare I purchase was for economy, where I would have a checked back and be able to pick my seat. I found out the day before that the airline wasn't offering either, even though I paid for it."

Negativ: "Terrible boarding process, awful food, rude staff...literally one of the worst flights ever"

Negativ: "More layover time. We bare made our connection to Milan because of need to clear passport line."

Positiv: "Flight departed on time. Good seat pitch in economy. Food and beverages included and tasted good surprisingly. Crew were helpful and efficient. Plenty of entertainment options for film, TV and music."
Negativ: "Do not like the process of boarding by group number. Another way of squeezing money out of the consumer. Also causes chaos when trying to board. Seats too narrow in economy especially if your broad shouldered."

Positiv: "Food and entertainment"
Negativ: "Flight was delayed due to weather"

Positiv: "The boarding was smooth. Flight arrived early into Frankfurt."
Negativ: "The food was mediocre. Economy seats are just uncomfortable."

Positiv: "Fantastic"
Negativ: "Super"

Negativ: "Nothing"

Positiv: "got rescheduled by no reason !"
Negativ: "follow the rules"

Negativ: "Pünktlich"

Positiv: "Food and crew were good"
Negativ: "Our plane left late which equalled missing our connecting flight which equalled almost missing our window to pick up our car rental. Timely boarding and accommodation/coordination with connecting flight could have been handled better"

Negativ: "Seats very uncomfortable Planes tatty Toilets very dirty"

Positiv: "One flight attnedant made the flight fun."
Negativ: "One of the movies I chose to watch on the built-in screen kept pausing/skipping, making the video out of sync from the sound, causing me to rewind the movie a lot to get the sound and video synced up again."

Negativ: "United Airlines could guide us to a new connecting flight much better given that we missed the our flights because of them."

Positiv: "Terrible airline, missed my connections twice and had to rebook twice because of stupid agents. Never again"

Negativ: "bei einem 45 min Flug kann man nicht viel anders machen"

Positiv: "eingentlich war gar nichts wirklich gut. sondern max mässig"
Negativ: "Es gibt 2x auf einem über 11 Stunden non-stop Flug was zum essen:Nach dem Start und einmal 1,5 Stunden vor der Landung. 9 Std. nichts. Wenn dann eine Stewardess helfen will mit einem kleinen Snack aber von einem Kollegin gebremst wird, dann finde ich das unverschämt!! "Wir machen keine Ausnahmen!""

Positiv: "Personal freundlich und in dem Fall war der Punkt 20 Minuten überpünktlich"
Negativ: "Wie üblich auf diesen kurzen Flügen keine Bordunterhaltung. Relativ wenig Sitzabstand wie sonst aber auch üblich (bei knappe 1,90m) wenn kein spezieller Sitz mehr frei ist."

Positiv: "Very friendly cabin crew. Sufficient food, quite tasty."
Negativ: "Extra charge for spirits. Only beer or wine complimentary. Poor headphones and image quality so overall entertainment mediocre."

Positiv: "NOTHING"
Negativ: "I was not allowed on the flight despite spending two weeks planning and calling and organizing to get my emotional support animal onto the plane. After booking everything on the advice of airlines and agents they all gave me blatantly incorrect information and after admitting they were in the wrong would still do nothing because apparently nobody is responsible when I booked through an online agent (also done on the advice of lufthansa). I will be making sure someone provide compensation and takes responsibility for the monetary, emotional and time consuming disaster that has transpired. Thank you for nothing."

Negativ: "Upon checking in a boarding time was given of 0530. A line formed to get in a row 1/2. I would think business class would have a separate boarding rather than line 1. Once in line there was over an hour delay in boarding with no I repeat no information coming from the boarding agents, people were not happy as I heard many complaints. I was lucky and got a electronic notification but no reason. What a way to start a vacation!"

Positiv: "Leider verspätet"

Negativ: "My wife and I traveled with bicycles packed in standard boxes and got hit with a whopping $230 charge per bicycle out of the blue. We were expecting no charge because the bicycles were our only check-in baggage for the trip. Couldn't believe the lack of transparency with which we got hit with this charge. Qantas, Air New Zealand, and other airlines we've taken bikes with us on our flights have charged nothing when we traveled in the same fashion. So, if you are a bicyclist traveling with your bicycle, I'd avoid the United-Lufthansa duo."

Negativ: "movies: screen froze every few minutes throughout the flight in biz class: nor more brandy/cognac; menu rather limited"

Negativ: "Don’t use United out of Charlotte"

Positiv: "Crew was very nice and helpful"
Negativ: "there was a seven hour delay to our departure Food was pretty bad, entertainment system was broken"

Negativ: "Entertainment während des Fluges nur gegen Aufpreis mittels Kreditkartenzahlung möglich"

Negativ: "- knapp unter 6 Std Flugzeit und nur ein Mini-sackerl bretzen zum Essen - für jedes Gepäckstück wird kassiert"

Positiv: "Flug hat Minimumkriterien erfuellt. Puenklichkeit und Sicherheit. Getraenke wurden offeriert."
Negativ: "Ich bin klein und fand es beengend. Das überraschendste war aber das komplett fehlende Unterhaltungsprogramm. Nicht mal ein gemeinschaftlicher Monitor. Dies bei einem 4h Flug. Info über vorhandene Service( entertainment und food ) im Flug wäre wünschenswert."

Negativ: "Impossible to get comfortable on a 10+ hour flight when even in comfort plus ($190 extra) there is no room to put a backpack under the seat in front of you. It’s almost torture to be stuck in your seat for so long."

Positiv: "Entertainment in United flight from San Francisco was top rated."
Negativ: "The charging stations we're not working all through the flight."

Positiv: "Pleased with everything. Flight crew was great!"

Positiv: "Entertainment system good. Nice new aircraft 777-300 ER. On-time departure and early arrival."
Negativ: "Vegetarian food choices very limited."

Positiv: "One of the stewardess was very kind"
Negativ: "The longer leg from US to Frankfurt was very difficult to sleep in because the mid cabin section light was not turned off"

Positiv: "I like when I come to United after flying few segments with other alliance airlines in the same trip, you have the feeling of home sweet home"

Positiv: "All on the flight went smoothly."
Negativ: "I booked with United, so the check in was at their counter. I had extra luggage and thanks to incometebt staff i had to go through three different queues, ended up paying 300 usd and i was treated far from kindly. Not an exoerience i wish to repeat"

Positiv: "NOTHING"
Negativ: "Every thing I will never fly with United"

Positiv: "United is an OK airline, but their planes are old and not comfortable, entertainment is inexistent since it has old and bad screens and everything is paid, better to have your own tablet."
Negativ: "Seats aren't comfortable, airplanes too old, food is bad, crew members don't have the service as Asian or Middle east airlines."

Positiv: "Business Class entsprach voll den Erwartungen, nur das erste Mal war der Flug rückwärts"

Positiv: "Prinzipiell ok aber nicht First Class Standard, wie gebucht"

Positiv: "the crew on the virgin atlantic flight i got from heathrow to lagos becuse the lufthansa flight was delayed."
Negativ: "The flight was delayed and because of that I missed my connecting flight. The airline staff didn't help much in making my journey hassle free. I had to wait over 2 hours at the frankfurt airport and another 8 hours at heathrow airport"

Positiv: "Flights on time"
Negativ: "Luggage arrived 2 hours late on separate flight"

Positiv: "Siehe Bewertung in den Kategorien. Essen ok, Boarding entspannt und ein guter Flug für den Preis (sehr günstig)"
Negativ: "Nicht sehr viel Platz, zu wenige Getränke über den Flugzeitraum, Personal nur mäßig freundlich, kein Boardentertainment am Platz nur über zentrale Lautsprecher aller 4-5 Reihen (Flug durchgeführt von United)"

Positiv: "thanks to the paid upgrading we got 2 seats in the front of the cabin (row 5)"
Negativ: "there was NO organisation at all during boarding: the people just stood in line, not respecting 1,5m. Also at the airport security waiting lines no attention to social distancing was respected. At arrival the off-boarding was in groups of 8th rows, not really helpfull either. A big disappointment versus the flight we had from BXL to PORTO !"

Negativ: "Getränkequalität"

Negativ: "Getränke Qualität"

Positiv: "Smooth flying so got some sleep"
Negativ: "Clearer back-to-front boarding process"

Positiv: "Good seats"
Negativ: "Boarding process and Entertainment options. Availability of Snacks would also been good"

Negativ: "Don’t loose the luggage"

Positiv: "It was ok"
Negativ: "NA"

Positiv: "I spent 5 hours on the phone and they didn’t help me. They couldn’t even help me the book so I just lost 700 dollars when trying to change a flight."
Negativ: "Worst experience in all areas. The phones calls were brutal and no one could help me and then someone could and then they cousltnnagain. No one could find a flight. Took so long for them to look stuff up etc."

Negativ: "Better boarding process"

Negativ: "Keine Verspätung und kostenlose Getränke wären wünschenswert"

Negativ: "Gepäck Abfertigung in Hamburg absolut inakzeptabel"

Negativ: "Besser andere Airline buchen"

Negativ: "To be given a blanket. And better choice in music"

Negativ: "It was very cold inside the airplane. I have to ask multiple times for blanket."

Negativ: "You are considered as a robber but it is inscribe nowhere you don’t have luggage"

Positiv: "After our first flight had been cancelled, we needed to be comforted by Brussels Airlines that our return flight would be OK. And we were. Though there were slight delays due to technical checks at boarding time, everything else was on schedule and we even landed slightly ahead of time, never a bad thing. The flight was smooth and quite pleasurable. Now we are prepared to experience flying with Brussels Airlines again."

Negativ: "Nothing is for free not even a coffee."

Negativ: "Very disappointing, Lufthansa airline sold my return ticket to another customers with out notifying me, so i’m stuck in here now and i have to find another ticket. And of course the flight is not refundable."

Positiv: "Excellent service. Friendly staff."

Negativ: "Service was bad"

Positiv: "Entertainment choices"

Positiv: "Entertainment options were awesome!!!"
Negativ: "We left late because they were waiting for people from another flight that got canceled to transfer to our flight, and even with the delay, one of my bags got lost. I was the third person to check in for the flight, so I'm not sure how that happened."

Positiv: "Good flight overall- staff lovely"
Negativ: "Limited food choices"

Negativ: "When I was trying to get in the line to check"

Negativ: "Brussels - Prague 3 hours delayed, 2 of which were we were stuck inside the plane waiting for take-off. They didnt even give use a warning or anything about it."

Positiv: "Everything was smooth"
Negativ: "I was misinformed about the meal service in advance. But besides that I was satisfied with the flight."

Positiv: "It is a quick trip which is nice."
Negativ: "The staff for SN Brussles is very rude to Africans. They are super disrespectful and it is very obvious how tacist they are. It is uncomfortable flying witha stafflike that. Also our flight had electrical and engine problems at our first stop in Freetown. Once we landed in Monrovia, it took about 35mins for them to let us off the plane because the doors were not working and opening up. Once we finally got off the plane, it took a whole 2 hours for them to get our baggage e off the plane because spmething was wrong and they couldnot access the baggage to take it off. I am aware that planes can “fly with one engine”, but flying a plane with one engine along with it having electrical problems is not safe and A RISK! why take that risk of something bad happening, not only would lives of innocent people and their crew get lost, but that is a million dollar assest that could get lost and a PR nightmare. It is a shame they took that risk. They also dodnt tell us until we landed. Had I known before we took off at Freetown I would have gladly fot off and found another mode of transportation to get to my final destination. SN Brussels is know to send their sh*tty planes to Africa, because there are always problems with the planes heading to that continent. It is just another obvious proof of their racism."

Positiv: "The flight attendants on the trip from Brussels to NY were more friendlier than the flight attendants on the NY to Brussels leg of the trip."
Negativ: "The sandwich that was served on the Brussels to NY leg of the trip was not great at all. The seats were hard on my behind."

Positiv: "in time food good good sleep multiple languages spoken by the announcer"
Negativ: "the movies - music background to loud couldnt here what they were saying and most of the movies no subtitles"

Negativ: "I'm very disappointed because i wasn't allowed to travel back to the US from Brussels (Belgium). i was supposed to connect in Toronto but because I'm a foreign student in the US, I wasn't aware that i needed a Canadian Visa to transit in Toronto. so lost my flight and i hard to spend another thousand euros to catch the next flight that will connect in the US territory. I made all the call possible to resolve my flight issue and no one could help me either Brussels airline personnel or the kayak customer service. until today i didnt have not even a email to let me know what happen."

Positiv: "Ease of boarding, reasonably comfortable seats on a short flight."
Negativ: "No liquids (soda, coffee, water) offered."

Positiv: "Crew was polite, but..."
Negativ: "The flight attendants seemed unused to the idea that Orthodox Jews won't sit beside people of the opposite sex. This made boarding take longer than it needed to. The airline should figure out a way to streamline this process on flights to/from Tel Aviv."

Positiv: "Verspätet, wenig Info. Passagiere bei sehr vollem Flug unzureichend geführt, daher Ineffizient"

Negativ: "Rollator wurde nicht wie angekündigt am Flugzeug wieder bereit gestellt. Ansonsten alles prima."

Positiv: "The crew was on point, the comfort was great though the plane was a bit cold they had plenty of blankets. The organization of finally getting onto the plane was great."
Negativ: "The boarding process was confusing and disorganized. Perhaps it's always this way but they began boarding rows 32-47, but never changed the monitor when boarding of additional rows began. I didn't understand the need for extra security prior to arriving at the gate either. I was already in the terminal, but then needed an additional sticker on my passport. Not enough options in the entertainment section."

Positiv: "Not too much"
Negativ: "I'll begin with the order of sequence of all that went wrong: 1. A huge queu while we were waiting for checkin in Rome (waited for more than 30 minutes) 2. The steward didn't agree to take a gymnastics hoop to the aircraft, despite its being super light. By the way, the inbound flight the hoop was taken into the aircraft; 3. We (family of 3) were seated separately, what made a huge stress to our small daughter. 4. There were no AC socket in Brussels airport (there were, but not charging) during transfer. 5. Our baggage was not delivered, which is very unpleasant :("

Negativ: "The flight left 30 minutes after it was scheduled to leave. In addition, when we landed, they weren't prepared for us. We had to wait for the stairs and shuttle to arrive to get us to the airport terminal. It was especially frustrating because we had nearly no time to get to our connecting flight. The hosts and hostesses were mediocre at best."

Positiv: "They were responsive. They had lots of gate agents. You had to initiate the conversation though."
Negativ: "The flight was delayed 4.5 hrs. The check-in process was not smooth. After additional security screening at the gate everyone was left on the jetway until everyone had their tickets scanned. They were late loading cargo and food."

Positiv: "Crew was very nice"
Negativ: "Food was fair. Movie selection was poor."

Positiv: "Flight itself was fine."
Negativ: "I tried for numerous days before the flight to buy a piece of baggage online and I kept getting tossed back and forth between Expedia and Brussels Airlines. In the end, I wasn't able to purchase it ahead of time and we had to pay $49 at the airport. I feel entitled to a reimbursement of the difference between the booking online price of $15 and the $49 I paid."

Positiv: "Pleasant crew,good ice cream"
Negativ: "Meals are OK by repetitive if you have several long flights in one day."

Positiv: "The extra leg room was very much worth it! Did the trip both ways. On the way to Europe we went standard economy and economy plus on the way home -- economy plus was much more comfortable over the long duration of the flight"
Negativ: "The food remains mediocre at best in the economy cabin."

Negativ: "When I got to the airport my airline informed me that it was a standby ticket, which it never told me when booking and I can't believe it wa a standby ticket because it wasn't cheap."

Positiv: "The food served was wonderful, as well as service."
Negativ: "Half of my luggage was lost at Dullas, but found and returned the next day to my home."

Positiv: "Ok"
Negativ: "Knappe Umsteigezeiten um vom Transit zum Schengenraum zu kommen, hat mein Gepäck nicht mit transferiert"

Positiv: "Entspannter Flug, freundliche Besatzung, sehr gute Ankunftszeit in Accra letzteres bitte beibehalten,"
Negativ: "Nichts"

Negativ: "We found the crew to be abrupt in manner on both flights."

Negativ: "We weren't allowed access to fill empty water bottles before boarding the plan. The plane made a stop at Kigali, Rwanda, where it was cleaned, resupplied and picked up passengers. It was almost 4 hrs. before we were offered water to drink. Drinking water is vital for maintaining health while travelling."

Negativ: "Never flew it; had to transfer to Lufthansa flights."

Positiv: "Second time I called customer support a A nice lady named Elisia was super friendly and helpful and was able to switch me to another flight on the same day."
Negativ: "Received a text message that my flight back to the US was canceled. The first time I called Brussels Airlines customer service, I was offered only the same flight one or two days later. Phone support person was very unfriendly and unwilling to look at other options like booking me on another flight that same day."

Negativ: "No one could lean their seats back throughout the entire flight. Also, the food was horrible. NO TASTE. Lastly, there were too many announcements throughout the entire flight making it difficult to rest."

Positiv: "Old dirty plane. Horrible loading not very organized"
Negativ: "Needs to be cleaner, better organized"

Positiv: "The crew was NOT amazing, everyone had to walked back to the cabin to ask for water because not a single staff person would go check on us when we pushed the help button. I my self pushed it because I needed water to take my medicine and they ignored me until I walked my self to the back of the plane and asked for some water. Everyone was back there laughing having a good time while many of us were calling them over for help and they didn’t care."
Negativ: "Staff doing their job would have been nice"

Negativ: "Good"

Positiv: "the crew were friendly and attentive."
Negativ: "Plain maintenance. accuracy in timing is a very important part food improvement luggage never arrives with you ....thats a problem and they open your bags when your in transit and a few items were missing for me ..."

Negativ: "Too much focus on business class and 1/2 hour delay"

Positiv: "Flight was quick and great crew"
Negativ: "The first leg of our flight was delayed so we missed our connection and our bags seemed to be lost. After searching all over the airport and asking staff we found it over across the airport along a wall. It would have been nice if the staff could have gave us this inforamtion"

Positiv: "Plane was pretty clean and comfortable."
Negativ: "Crew was trash, tho. They took my seats to give to a family that was traveling together and the flight attendant looked at me like I was stupid and said "well, they're traveling together" as if I and my 4 year old child are not traveling together. Terrible."

Negativ: "The company organization, the staff and treatment are horrible from start to Checking out at auntie arrival with the airport authorities."

Negativ: "I had to run all over the airport go through security and custom because flight was delayed 2 hours and I lost my luggage"

Negativ: "(1) Luggage lost - not transferred in Casablanca (2) no entertainment on the flight"

Negativ: "There was nothing about the trip to like. I still have not made it to Agadir. The flight in Denver was delayed two hours, causing my family to miss all connections. This I turn required me to fork out $1000 additional to make it to my final destination."

Positiv: "The flight was overbooked so we had to wait 30-40 minutes so we could have our boarding passes. The line was super long and the waiting time was a lot."
Negativ: "The airline should be better organized. I arrived very early at the airport and I almost missed the flight because of the airline and customs."

Positiv: "Amenities"
Negativ: "Delayed flight"

Negativ: "Smiling faces and patience."

Positiv: "The flight is great once you are through security."
Negativ: "The airport experiance is not for the faint of heart"

Positiv: "Excellent"

Negativ: "There was utter confusion as where to board and the absence of a gate agent"

Positiv: "same as above"

Positiv: "Smooth ride"
Negativ: "Security rude and process long. Cabin crew not friendly even stated I cold not use the bathroom after everyone spent over an hour being searched. The staff rude asking us to sit down even when the seatbelt sign was off. It was like we were children."

Positiv: "timely and arrived safely in Casablanca"
Negativ: "Food was terrible - bad quality bread with a slice of cheese and another starch, at least the yogurt drink was there. Please offer refills on coffee/tea"

Negativ: "Boarding in Casa Blanca was incredibly disorganized and lengthy, with no communication from airline staff to help alleviate the chaos. We left one hour late. When we arrived at JFK we spent 1.5 hours on the tarmac waiting for a gate. There was no communication from airline staff explaining the delay or any attempt to minimize our discomfort- (provide water for example). Once we disembarked, we waited more than 2 hours for our luggage. After an hour, an airline staff explained the delay and then disappeared. She was remarkably defensive and unsympathetic. I understand that weather conditions u in NY contributed to some of this, but the lack of communication by airline staff was unconscionable. Also the food was terrible."

Negativ: "The flight was 2hours late"

Negativ: "The flight was 20 mn late and I ve almost missed my connection to DC"

Negativ: "late boarding. no info for reason for late departure offered. crew on the counter rude"

Negativ: "Had a two-leg flight with them. Needed to get second boarding pass in Casablanca (for some reason they would not issue both boarding passes simultaneously). It was absolute chaos trying to get the second boarding pass. Waited in line for about two hours. Some people missed their flights while doing so. On the plane, the seat selection I had made online at booking was not honored."

Positiv: "Flight attendants very attentive and cheerful."
Negativ: "Casablanca airport is utterly chaotic in terms of security lines, boarding and then getting on the plane in full sun with crowds pushing to get in."

Positiv: "Plane was clean, crew was pleasant."
Negativ: "Food portions Very small. Plane Very hot all through trip....crew did not come with water often enough"

Positiv: "Nothing"
Negativ: "Delayed, 1hr without notification nor apologies from waitresses and responsibles. Bad food and no enough for more options. When food givers arrived they ask : chicken or fish. When you tell them fish they say sorry I only have chicken left. Overall nothing was good. Can I give half star to Royal Air Maroc?"

Negativ: "There was a 19 hour delay in Casablanca."

Negativ: "luggage did not come through from my connecting flight. very disappointed."

Negativ: "They say they provide people with a lounge (salon) to rest in while in transit but the place has no clean toilets, and not Bligh seats to relax and be comfortable. The planes have no entertainment and I feel as though I was targeted and asked to move my seat 3 times before take off! Will not be flying Air Maroc anytime soon."

Positiv: "The crew was pleasant"
Negativ: "1 hour late. Excessive security checks. My itinerary said that it would take almost 7 hours. In reality it was a 9 hour trip PLUS 1 hour to claim bag from baggage claim."

Positiv: "The crew was very rude and careless. The food was OK."
Negativ: "The crew member assigned to the aisle I was in, was so careless that he bumped on me 90% of the times he passed and never excused one single time! The worst: when leaving the plane, I forgot my iPad in the pouch of the chair in front of me. 20 minutes later when I realized it, although I contacted the counter immediately they said that they could not find it and that they could not do anything to help me!"

Positiv: "Landed safely"
Negativ: "Upon Boarding the plane, I was looking for somewhere to store my large backpack in an overhead bin, and instead of assisting or just waiting their turn, the crew is squeezing past me, forcing me to shove my bag into someone's face as I move to the side. This happened twice as I was headed to my seat. No "excuse me", "pardon" or nothing. Barely any English was spoken and I was yelled at to remove my headphones for landing when my music wasn't even playing, (although on any other flight, a device in airplane mode is not a problem). During the flight, the crew was extremely chatty and loud in the back of the cabin disturbing conversations I was trying to have with the person next to me. "Entertainment" was a kids tv show when I doubt that kids can even see the screen. No sound."

Positiv: "Airport"
Negativ: "The seat was ok (economy), food was ok and no entertainment system."

Positiv: "The food was decent for airline food and there was an empty seat next to me so I had plenty of room on the flight."
Negativ: "Boarding was disorganized and chaotic. The crew was okay but felt like they didn't want to be bothered."

Positiv: "Happy I received breakfast"
Negativ: "One of the attendant was pretty rude, I was sperated from my partner and the plane was outdated"

Negativ: "40 minutes delay and it smelled like someone was smoking in the back of the airplane."

Positiv: "comfortable relaxed flight"
Negativ: "no entertainment"

Positiv: "Customer service was the worst I've ever experienced"

Positiv: "Same as above"
Negativ: "same as above"

Negativ: "Great"

Positiv: "Crew ,pilots flew well."
Negativ: "Food, you need to make the food better"

Positiv: "Ground staff was very good, pilots flew well and crew was good."
Negativ: "The website is very bad really awful ,it needs upgraded ,one can't even register for the safarflyer@royalairmaroc.com and you should make it easy for people to upgrade to business class."

Positiv: "The food was amazing and the staff was very friendly."
Negativ: "You couldn't use your phone, even on airplane mode. I had movies I downloaded that I wanted to watch."

Positiv: "Every think with the fight was excellent"

Negativ: "Delay, unfriendly cabin staff"

Negativ: "your prices still too much"

Positiv: "The flight was fine, no major problems."
Negativ: "The food was mediocre, didn't taste all that great."