Zu viele Passagiere auf Standby..
Turkish Airways setzt Standards, im positiven Sinn! 😊
Super Verflegung / Service. Mit top internationalen Kinofilmen/Musik zum sehen oder hören während des Fluges individuell für jeden einzelnen Fluggast. 30 kg Gepäck bei jedem Flug inclusive. Sehr gute Preis Leistung.
Positiv: "Wide airplanes, good crew members."
Negativ: "Food is OK, but now Turkish airlines is missing vine they served in the past."
Positiv: "Hallo ich habe bezahl über meine Kreditkarte Flugticket trsbzon München leider haben sie geld genommen aber nicht bestätigt über Email oder SMS weil sie mich immer geschreiben das ist mit die Karte Problem also hab das wegen andere flug gebucht möchte die geld zurück danke für Bearbeitung soyygit iveta.."
Negativ: "Bestätigung fehlen"
Negativ: "If the disembarking didn't take 45 minutes."
Negativ: "Great service, friendly team and most importantly great food"
Negativ: "Beinfreiheit hätte etwas mehr sein dürfen."
Positiv: "Wir waren mit dem Service an Bord und auch am Flughafen rundum zufrieden. Begeistert waren wir von dem Essen an Bord."
Positiv: "THY has premum service compared to the other flight companies"
Negativ: "Bording at Atataturk airport was only weak point. It was directed by boarding assistants to leave our seating places at our gate and they performed additional passport and boarding pass control. We stayed in line for 20 minutes and after that it was allowed to take our seat at gate again."
Positiv: "Sehr gut"
Negativ: "Alles ok"
Negativ: "Airline could not handle the two hour fog delay which led to tremendously long ticket desk lines and violently angry customers. Terrible experience for staff and customers."
Positiv: "It is always better when this flight is operated by wide body aircraft, as was the case with A330 this time"
Negativ: "The best Airlines All things werde perfekt."
Positiv: "Sitzabstand in der Economy ist gut. Essen ist gut. Sehr schönes Holzspielzeug für die Kleinen. Staralliance Lounge (wenn man Zugang hat) macht die Reise nach Istanbul wert."
Negativ: "Ätzende 5 Stunden Aufenthalt im Flughafen Istanbul... Nix zu tun, nichts zu sehen. Kein Spielplatz für Kinder (ausser in der Gold-Class Lounge). Boarding auf dem Rollfeld und über die Treppe sollte bei Linienfliegern nicht sein. Häufige mutwillige Zerstörung meiner Rimowa Aluminumkoffer durch das Bodenpersonal: Dellen, Löcher, Kratzer (was zu langen Auseinandersetzungen nachträglich führt)."
Positiv: "Sitzabstand in der Economy ist gut. Essen ist gut. Sehr schönes Holzspielzeug für die Kleinen."
Negativ: "Relativ altes Flugzeug ohne nennenswerte Ausstattung war für den kurzen Flug von 2 Stunden gerade so Ok. Keine individuellen Bildschirme. Boarding auf dem Rollfeld und über die Treppe sollte bei Linienfliegern nicht sein."
Positiv: "Dass Essen, die Crew, der Flug war sehr gut und angenehm. Das Boarding in Istanbul Atatürk Airport ist stressig, weil alles extrem überfüllt."
Negativ: "Airport Istanbul Atatürk zu klein und extrem überlaufen -> sehr viel Zeit mitbringen!"
Positiv: "Entertainment options were excellent. A lot to choose from. Provided small travel bag for the flight. Airplane was clean They offered for the first drink a homemade lemon with fresh mint which was wonderful. Will definitely fly them again. Great price"
Negativ: "Low sodium meal was not tasty. Could not finish it due to lack texture."
Positiv: "Sehr angenehmer Flug, trotz kurzer Flugstrecke bestes Unterhaltungsprogramm sowie Verpflegung !"
Negativ: "Mannschaft ok, Technik veraltet"
Negativ: "10 Stunden Verspätung in Entebbe, 2 Anschlussflüge in Istanbul verpasst! Crew von Entebbe desinteressiert und muffig.Keine Entschuldigung und Entschädigung!! Crew nach Stuttgart besser und freundlicher. In Stuttgart Ankunft 23.15 anstatt 13.55. Beide Maschinen veraltet, Unterhaltungstechnik von Entebbe funktioniert gar nicht, kein Bemühen der Besatzung, auch Bordtechnik im Airbus nach Stuttgart völlig veraltet! Keine Weiterempfehlung!"
Positiv: "The crew were all very nice and the food was good."
Negativ: "Security in Istanbul on return flight required me to exit transfer area, pay $30 visa fee and check a set of hiking poles. This was not a requirement on the three other legs of this flight reservation."
Positiv: "Flugpersonal hilfsbereit, Essen nicht so gut (Nudeln mit viel Sahne-Pamp - arme Vegetarier!"
Negativ: "Enge Sitze - Und: ZU VIEL WERBUNG AUF DEM BILDSCHIRM!!! NERVIG!!! Auch der LEGO-Film ist zu laut und nervt irgendwann - warum machen das nicht mehr die Stewardessen? Dann kann man schauen oder NICHT, wenn man das ganze schon kennt! Zwei Ausstiegs-Treppen wären hilfreich gewesen, saß ganz hinten."
Positiv: "Friendly staff, good Turkish food, plenty of movie choices, etc. Overall good."
Negativ: "Seating space just too small for tall people: elbow room and front distance (awkward eating with long arms in confined space). But This is standard for most airplanes in economy class."
Positiv: "One sign had row 27> The other sign had 28 >"
Negativ: "Mass confusion resulting in slow boarding."
Positiv: "Das Essen war gut. Bequeme Sitze und gute Beinfreiheit."
Positiv: "Turkish Airlines ist pünktlich, hat tolles Essen, Beinfreiheit und fast alle Flugzeuge sind neu. Natürlich ist die Besatzung überaus Gastfreundlich und stets bemüht besten Service zu bieten."
Negativ: "Nichts zu beanstanden."
Positiv: "Turkish airlines gibt sich Mühe, in Economy an Business Class Standards heran zu kommen. Rosen auf der Toilette, Speisekarte, viele Filme und Musik zur Auswahl... Leider bleibt der Platz aber doch eingeengt, und die Sitze eng. Aber der Preis ist gut! Ich kann Türkisch Airlines nur empfehlen."
Negativ: "Leider war kein mobiler Boarding Pass möglich."
Positiv: "Crew was fantastic and service was awesome"
Negativ: "Business class seats are not very comfortable like Qatar or Emirates."
Positiv: "Friendliness of crew, hot towel, great food, cologne in washrooms."
Negativ: "My seat did not roll back. The movie choices could have been greater."
Positiv: "Sehr Gut"
Negativ: "Sehr gut"
Positiv: "Ich bin zum ersten Mal mit Türkisch Airlines geflogen und war sehr positiv überrascht,ich fand es um Längen besser als mit LH. Immer wieder sehr gern......"
Positiv: "Everything on the plane was good. For once, we flew business class and we enjoyed the experience."
Negativ: "The food was great."
Positiv: "Everything on the plane was good. For once, we flew business class and we enjoyed the experience. However we were not given priority boarding at Istanbul and then had to wait in the cold corridor until allowed onto the aircraft."
Negativ: "Good food"
Positiv: "Everything fine; However the business lounge in Istanbul felt overcrowded and I had difficulty getting on to Wifi."
Negativ: "Food excellent and interesting, personnel were helpful & friendly"
Positiv: "I don't like flying but this was quite pleasant"
Negativ: "Food was good, entertainment also."
Negativ: "Kein beanstandung"
Positiv: "Gutes service, gutes essen und gute in-flight entertainment."
Negativ: "Abflug von Istanbul verspätet wegen Flughafenverkehr."
Positiv: "I liked nothing about this flight!"
Negativ: "No matter the airlines, all passengers going through immigration wait in long lines, no ropes but rather a big free for all. Push and shove."
Positiv: "Der Flug war sehr angenehm, so wie man sich das wünscht. Das Essen war wie immer sehr lecker und schön frisch. Die Besatzung war immer zur Verfügung."
Negativ: "Die Sitzen waren bequem jedoch die Fuß halte Vorrichtungen haben etwas gestört."
Negativ: "Flug war wahrscheinlich überbucht und konnte nicht einchecken! Unglaubliche Frechheit!!!"
Positiv: "Comfortable seats. Food wasn't terrible."
Negativ: "Unannounced delays. No staff at Gate counter until the very last minute (Munich Intl. Airport)."
Positiv: "Insgesamt sehr angenehmer Flug"
Negativ: "Von 4 Flügen waren ABSOLUT ALLE Flüge überbucht und es war nicht sicher das man mitfliegt! Zudem musste deshalb im Zwischenflughafen jedesmal der Checkin aufgesucht werden (OHNE zu wissen ob man weitekommt) und wegen Verspätung der ersten Maschine war ein rechtzeitiges erreichen des zweiten Fluges ohne massives vordrängeln in den langen Warteschlangen gar nicht möglich! Der Anschlussflug konnte nur durch eine sehr sportliche Leistung (Langes Rennnen) erreicht werden"
Positiv: "Alles war toll"
Negativ: "Das Essen war sehr gut und der sitzkomfort sehr gut"
Positiv: "75 Minuten Verspätung beim Start und dann noch mal 60 Rotieren über Istanbul. Zur "Belohnung" dann kein Flugsteig sondern nochmal 15 Minuten im total überfüllten Bus!"
Negativ: "Essen okay, aber weit unter Turkish Airlines Standard."
Positiv: "Das war ein sehr angenehmer Flug. Das Flugzeug bietet genug Bein Freiheit und das Personal ist sehr freundlich. Allen in allem bin ich gern mit Türkisch Airlines geflogen und würde es auch gern wieder tun. Danke"
Negativ: "For some reason, we were asked several times for Passports. This didn’t make any sense since we are US citizens with drivers license. They even had TSA talk to us. This has to be fixed. Otherwise, Delta experience was great."
Positiv: "Very nice plane"
Positiv: "Crew was friendly and engaging"
Negativ: "I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well."
Negativ: "Seat power charger didn’t work"
Positiv: "Seat comfortable and the seatbelts actually fit!"
Negativ: "Nothing relly"
Negativ: "I adore delta! Great airline, I fly delta whenever possible"
Negativ: "Bathroom floors could be better."
Positiv: "Quick and easy boarding"
Negativ: "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"
Positiv: "Free snacks!!!"
Positiv: "The planes are made for humans not for monkeys as in some other airlines. Leg space was way better."
Negativ: "I wish you could make your ticketing categories simpler. It is too complicated and cumbersome. May be you have a new category of over 75 olds."
Negativ: "Less legroom than other airlines but have never flown to South America before"
Positiv: "The croissants were great!"
Positiv: "The crew and staff were friendly. The flight was full so they checked our bag at no additional charge."
Negativ: "They had no earphones for the flight from Cancun."
Positiv: "Crew was great, food was tasty"
Negativ: "A little bit more leg room and newer sits"
Positiv: "The crew was great!"
Negativ: "The boarding was the worst I’d ever seen! No structure, only 1 person was taking tickets to board and would stop every third person to go back to the counter and checkndomething, holding up the entire boarding process. We were supposed to start boarding at 8:05, but started at 8:35...."
Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"
Negativ: "Let passengers know from JFK there is a shuttle or air tram to your actual gate of departure. This could help with what the passenger may have as carry on item"
Positiv: "Everything was great. Has nothing to do with the airline, just rough weather."
Negativ: "The stewardess could come around more. Just twice. Once for food. Once for trash. Just me tho"
Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."
Negativ: "My kids were asleep when the flight attendant passed the snacks . I asked to get the snack for them and she told me they will have to get it in the back of plane once awake. Didn’t argue but was surprised"
Negativ: "Person next to me overflowed into my seat…"
Negativ: "90 minutes on the taxiway is not what you want"
Negativ: "Worst transatlantic flight in 40 years. Filthy old seats and mine had a wet ironed stain. The seat in front of me was broken and reclined into my lap. That made the screen for entertainment unusable. The reading lights didn’t work. The toilets were a mess and never serviced."
Positiv: "I really enjoyed the service on Delta. The entire process was better than what i've come to expect on airlines. My flight attendant was Kate, and she was awesome - super friendly, professional, thoughtful."
Negativ: "Had problems with wheelchair in Paris at the boarding gate. I was supposed to pre board and I was the last person on the flight."
Positiv: "Very kind staff, no complaints about my guitar and even helped carry it to a closet (thanks sooooo much), nice veggie meal, everything was on time."
Negativ: "Pretty rough turbulence, but that wasn’t their fault of course."
Positiv: "Food was excellent. The flight attendants took great "care" of us. Entertain system was great."
Negativ: "10.5 hours of flying"
Positiv: "Crew were cordial and attentive."
Negativ: "Entertainment system. Seats comfort on Boeing Jets. Customs is Munich is to slow. Many German employees walking and standing around while passengers were confused as to where to go and how to proceed."
Positiv: "Boarding, friendliness of staff"
Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."
Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"
Positiv: "The food is always good on delta, entertainment is great as well, and the seats are comfy as long as you’re not seating next to someone obnoxious."
Negativ: "The staff is always ao disorganized, sometimes even unprofessional, they talk about other passengers, their shoes don’t match, when they did announcements on the PA they forgot what they were saying or they made mistakes and had to correct hen making it all very confusing. I fly often so I know the drill but those things must make the flight super uncomfortable to someone inexperienced."
Positiv: "Delta gate agents kept everyone well informed and updated as to new boarding time/procedure"
Negativ: "Flight was delayed by 4 hours and reason was not explained or obvious"
Positiv: "The flight crew was friendly and personable. Beverage service was consistent and efficient. Entertainment and free WiFi messaging were great perks."
Negativ: "The positives don’t even come close to offsetting the misery of Delta’s seats. I honestly don’t remember the last time I was so cramped and uncomfortable. I’m not an abnormally large man - 6 feet 200 lbs - and there was no room for my legs or my shoulders in an “upgraded economy” seat. I fly weekly for work on another major airline, and only took this one in a crunch. But I am quite certain this was my last Delta flight and I’ll be advising others similarly. The service and entertainment aren’t sufficient to mask an awful seat configuration."
Positiv: "Staff were friendly and boarding was and getting off was easy because flight was super empty. Timeliness was appreciated too."
Negativ: "Seats don't recline far enough."
Positiv: "The crew was nice. The cabin very clean. Flight very comfortable"
Negativ: "The landing was a little rough"
Positiv: "food was pretty good."
Negativ: "a bit squashy in the seat. Inability to go online and select my seat without having to ring Delta and they do it."
Positiv: "This trip into Merida was amazing from start to finish. Something was lost in translation with my handicap assistance in Atlanta, but the trip was lovely nonetheless."
Positiv: "Anna from South Africa was funny, and super accomidatinf"
Positiv: "Delta seats are comfortable and media ststem is good."
Negativ: "Flight was late and the staff wasn't kind Neither at JFK gate neither on both flights. Looks like they are doing you a favor to listen to you when you ask them something."
Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."
Negativ: "When plane landed early and waiting on another plane to move so we could get off plane over yhirty minutes waiting"
Positiv: "No puedo opinar mucho del proceso de abordaje, ya que para el procedimiento de ingreso a la terminal fue bastante tardado. Pero la atencion por parte del personal fue bastante amable, las bebidas fueron abundantes y justas."
Negativ: "I have no complaints"
Negativ: "Langes warten für fliegen , Kamikaze Check in,"
Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"
Negativ: "The most horrible experience. Pathetic to say the least. No water in the flight lavotries. Such a pathetic service from so called top airline."
Positiv: "Smooth flight"
Negativ: "45 minute delay (due to airport, not airline"
Positiv: "The crew was very friendly and had great humor."
Positiv: "Thank God I was able to get a refund"
The hard product, food, and service are far superior to their North American counterparts
Habe flug verpasst, Anschluss von Brest war zu knapp (30') mit 10' Verspätung v Start
Positiv: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"
Positiv: "I loved the different features on the screen and the excellent. Customer service on this flights"
Negativ: "The space on the seat."
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"
Positiv: "Good selection of movies."
Negativ: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Positiv: "The bread was fresh and food better than other times"
Negativ: "Crew is always aggressive and unfriendly"
Negativ: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Positiv: "Nothing !! Such a bullshit flight ever !!!"
Negativ: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Negativ: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Positiv: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Negativ: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Negativ: "Sehr laut! Eng gestuhlt"
Negativ: "Excelente aerolínea"
Negativ: "Check in process running smoothly and better announcement of gate change"
Negativ: "It was a great flight can’t think of anything"
Positiv: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Negativ: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Positiv: "Air France has the best crews! They really go the extra mile."
Negativ: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Positiv: "Staff and services all very good definitely"
Negativ: "Everything was brilliant"
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Negativ: "Missed the flight due to late landing from earlier connection"
Positiv: "It was only 2 hours"
Negativ: "Small plane, no movies"
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Negativ: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Positiv: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Negativ: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Negativ: "No offer of snack with no egg in it."
Positiv: "That flight have been short"
Negativ: "Fly attendants have been in hurry when they served snack"
Positiv: "The crew was very friendly and professional. The food very good"
Negativ: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Positiv: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Negativ: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Positiv: "Flight landed 15min ahead of schedule. Good seating (29C in 777-300 ER), Good choice on entertainment program, also in german language."
Negativ: "Ordered meal not available (ok, AF staff was on strike)"
Positiv: "Während des Nachtflugs war es ziemlich kalt in der Kabine. Aber es gab eine Decke und ein Kissen. Das war gut! Leider wenig Deutsche Inhalte auf den Entertainment Bildschirmen am Vordersitz. Sonst alles super!"
Positiv: "Das Flugpersonal, alle nette französische Damen, mit viel Charm und Erfahrung, könnten uns überzeugen, Air France hat das gewisse etwas!"
Negativ: "Fast eine Stunde Verspätung..."
Positiv: "Super Betreuung, nette Und aufmerksame Flugbegleiter."
Negativ: "Die Sitze waren etwas ausgeleiert. Die fehlende Anpassung der Rückenlehne an individuelle Bedürfnisse sollte eigentlich Standard sein, aber außer einer unberechenbaren Massagefunktion in diesem A-380 Fehlanzeige."
Positiv: "Das Flugpersonal in der Businessclass war toll, das Essen und der Wein sehr ansprechend."
Positiv: "I didn’t actually liked the entertainment"
Negativ: "I just didn’t enjoy the entrainment."
Positiv: "Pünktlich, sehr unkompliziertes Boarding, nettes Personal. Ich bin mehr als bespannte am Zielort angekommen. Gerne wieder."
Negativ: "Das Essen war eher mäßig, aber dass es überhaupt etwas zu essen gab auf einem Flug von unter einer Stunde fand ich sehr positiv, wenn auch nicht unbedingt nötig."
Positiv: "Speed, professionalism"
Die zweite Flug war weg und wir immer drin in die andere Flugzeuge,
Flugausfall: schlechte Koordination, eigen bezahlter Transport zum Hotel.
Aufgrund eines fehlenden "Middle Names" (2. Vorname) wurde uns der Flug verweigert.
Self-check-in staff most of the time not english speaking... Boarding in groups - as well as disembarking the plane in groups is brilliant, The only point: Group 4 or 5 will not be informed where they come in the sequence,,,as non Portugese understanding people
Keine Verpflegung (1450 Km; Flugzeit 2:05 h) für ein Glas Wasser muss man bitten! (wegen Covid oder eher sparen?) Könnte beim Einsteigen bereitgestellt werden, Selbstbedienung. Ist das Business-class?
se economiza sob o pretexto de COVID, tem que "pedir" pra uma água.
Positiv: "Plane was new"
Negativ: "Airport is a disaster. It is a single gate, bamboo-walled open air space with about half the seating necessary for a flight. Latam charges almost $2 even for a cup of “coffee” that is really just hot water, powdered Nescafé and powdered milk! It hardly seems worth the effort and really slows down service."
Negativ: "Have a screen to watch movies."
Positiv: "Crew were amazing, always helpful."
Positiv: "Not much"
Negativ: "Check in process was a nightmare. Staff was rude and unhelpful. Flight was delayed and staff mis-informed."
Positiv: "Other legs of flight were worse."
Negativ: "English speaking staff."
Positiv: "Fast check in, friendly staff, left earlier"
Negativ: "Chairs (knees in back)"
Positiv: "Excellent airplane"
Positiv: "Crew was good."
Positiv: "Crew was attentive & very nice."
Negativ: "More smiles !"
Positiv: "Es gab sogar einen Film auf deutsch"
Positiv: "On time."
Negativ: "For the 2 hours flight, I had to endure some strong stench coming from fellow passengers. Extremely uncomfortable."
Positiv: "Easy and quick flight. Crew was nice and helpful"
Negativ: "We were about 15 min late"
Positiv: "Everything was on time. Food was good and movie selection was good"
Positiv: "My three LATAM flights were all on-time, well-piloted and efficiently run. They are not responsible for airport-related issues in Lima. Taking off at over 11.00 feet and landing at sea level must be like having most of the air leak out of your tires while driving, but these guys take that in stride."
Negativ: "Gate assignments in Lima tend to change and be posted late, but this is not under LATAM control."
Negativ: "All the flight"
Positiv: "Flug wurde in eine bessere Route getauscht"
Positiv: "Boarding geordnet und schnell. Service nett."
Negativ: "Komfort eingeschränkt. Kein Entertainment. Verpflegung war Wasser."
Positiv: "Boarding organisiert. Besatzung hilfsbereit."
Negativ: "Klimaanlage zu weit runtergekühlt"
Negativ: "Made me check my carryon while waiting to board even though I said no and didn’t ask anyone else if they wanted to. Plane left half hour late"
Positiv: "Plane was clean, videos worked well. Cabin attendants were gracious and spoke excellent English. Food was good."
Positiv: "Flight from LAX to Lima good enough. Flight from Lima to Buenos Aires very bad. Old plane food sucked and entertainment non existent."
Positiv: "Very smooth flight. Good service and food though the items on the food tray were just the meal and a dessert snack. Other airlines have food trays with salad, fruit, the entree and a snack dessert. But as long as we get there safe and sound I am ok."
Negativ: "Boarding process in Miami was chaotic. Started late as the crew reported late to the flight. Nobody knew what's going on until the gate agents made an announcement that the crew was reporting late. We departed almost an hour late."
Negativ: "Person behind my seat was kiking! Luggage took for ever to be deliver."
Positiv: "Wie immer nett. Board-Service gut."
Negativ: "Keine Auflademöglichkeit auf der Langstrecke halte ich für problematisch. Ob das bei einer 767 nicht (mehr) geht?"
Positiv: "Q z bsv"
Negativ: "Gate changes were not announced and the crew didn't help passengers get their luggage in place to allow for enough room for the last passengers to board. Many passengers places small items that belong below the seat in the over head. I had to ask passengers myself who's bag is this to get them to put it under the seats in front of them."
Negativ: "Retraso en el abordaje y salida De Santiag y retraso en la entrega del equipaje en Lima"
Positiv: "Flying. They were able too get us replacement tickets at no charge but the flight was 2 hours later."
Negativ: "Our flight was delayed with no explanation of why and then we missed our connecting flight because of it. They wouldnt let us get on the plane even though the plane was still at the terminal"
Positiv: "I like Everthing ......viva air sucks"
Positiv: "Das Flugpersonal war sehr freundlich und hilfsbereit. Der Flug sehr angenehm und bequem. Es gab genug Beinfreiheit beim Sitzen."
Positiv: "They rebooked us out of Orange County, a different airport, without extra charge."
Negativ: "Seemed like they should have known the plane would have been late when they told us all good eight hours earlier, as plane was still in Lima when we arrived at LAX and hence our flight was cancelled but only after driving up to LA and waiting at check in an hour."
Negativ: "Plane was 6.5 hours late taking off. I missed a meeting in Cusco because overall I arrived 8 hours past my scheduled arrival time."
Positiv: "I enjoyed Everything except the layover"
Negativ: "My 3 Hour layover was extended to Nine hours. The Peruvian airport offered me a hotel room i turned down. Peruvian gentleman on the plane just prior to landing was telling me how dangerous it is in Peru in the area surrounding the airport. I was given four hours of wifi coupons and coupons to a breakfast and lunch at a restaurant by our gate, where i was waited on poorly. Next time i may look for a layover in Florida."
Positiv: "Food was ok"
Negativ: "Average airline with poor customer service. The transit was too short and lost my luggage. Customer service was very poor and recovering my bags was an epic and expensive endeviour!!"
Positiv: "Auch für jemanden der 2 Meter misst sehr komfortables Sitzen. 1 getränk und 1 Croissant waren inbegriffen - geschmacklich gut. Personal war nett und hilfsbereit."
Positiv: "The flight crew was welcoming and helpful."
Negativ: "I was very disappointed to discover that I was not able to choose my seat in advance because I bought my ticket from a third party. I ended up in the emergency exit aisle with a seat that wouldn’t recline so I was unable to sleep on my overnight flight. Also the staff at the gate showed up just 5 minutes before boarding, so I waited in line a long time to get my seat- almost an hour. I could not see the movie screen from my seat."
Positiv: "Da das Flugzeug aus Santiago de Chile kommt, handelt es sich um eine Langstreckenmaschine, in der die Beinfreiheit auch in der Economy-Class sehr komfortabel ist (ich konnte problemlos meine Beine überkreuzen). Das persönliche Entertainmentsystem bietet eine große Auswahl an Filmen, TV-Serien und Spielen und der Touchscreen reagiert sehr schnell und flüssig. Es gibt USB- und normale Steckdosen an jedem Platz. Zu Essen gab es ein belegtes kaltes Sandwich, einen Schokoriegel sowie heiße und kalte Getränke, was dem Angebot bei anderen Airlines auf dieser Strecke entspricht und aufgrund der Flugzeit zwischen Mittag- und Abendessen auch ausreichend ist."
Negativ: "Der Check-In-Prozess in Madrid ist aus meiner Sicht idiotisch gestaltet: Zunächst muss man sich anstellen, um an Selbstbedienungskiosken die Aufkleber für das Gepäck auszudrucken und an den Koffern anzubringen, danach muss man zum bemannten Schalter gehen, um die Reisedokumente kontrollieren zu lassen und das Gepäck aufs Band zu stellen. Durch das eigenständige Ausdrucken der Etiketten spart man dem Check-In-Personal eine Arbeit von vielleicht 10 Sekunden pro Koffer – die Reisenden verlieren aber mindestens 15 Minuten beim Anstehen am Automaten, von denen es nämlich viel zu wenige gibt. Es ist mir völlig schleierhaft, warum LATAM auf diesem zweistufigen Prozess besteht, da man letztendlich ja doch zu einem Check-In-Agenten muss (und nicht, wie bei Lufthansa in Frankfurt, die gesamte Gepäckaufgabe automatisch läuft) und somit noch nicht einmal Arbeitskräfte eingespart werden – im Gegenteil stehen bei den Automaten zur Unterstützung sogar noch zwei zusätzliche Mitarbeiter. Es sollte also entweder auf das eigenständige Ausdrucken der Kofferetiketten verzichtet oder auf eine vollautomatische Gepäckaufgabe umgestellt werden, bei der man wirklich zu keinem Menschen mehr muss. Beim Boarding stellen sich die Passagiere nach Sitzreihe sortiert an, allerdings sind die Trennbänder zwischen den Gruppen viel zu kurz, sodass am Ende der Schlange alle Passagiere vermischt stehen. Stattdessen sollten die Fluggäste nach Sitzreihe zum Boarding aufgerufen werden, sodass auch wirklich nur diejenigen anstehen, die auch wirklich gleich an Bord gehen werden. Die Filme und TV-Serien an Bord sind, wenn überhaupt, nur auf Englisch und nicht auf Deutsch verfügbar. Untertitel gibt es in keiner Sprache."
Positiv: "The food, crew, and entertainment were great."
Negativ: "The boarding process was poor. The flight was delayed and there was not explanation at the gate that there was a delay or why. I don't understand why our carry on bags needed to be searched. We were put in a line with only one person doing the bag checks while the other line had over two people checking bags."
Positiv: "Am Check-in-Schalter wurde mir mitgeteilt, dass das Gate 48 sei - Google gab mir bereits an, dass der Flug von Gate 43 aus starten sollte. Zur besagten Abflugzeit war an Gate 48 kein Flugzeug und keine Crew. Die Leute, die dort warteten habe ich informiert, dass das Boarding an Gate 43 stattfindet. Die Innenausstattung des Dreamliners ist zwar etwas älter aber in der Business-Klasse sehr großzügig. Die Entertainmentauswahl ist umfangreich. Wie es sich für eine südamerikanische Fluggesellschaft gehört, gab es eine große Auswahl an Latino-Rhythmen."
Negativ: "Beim Essen gab es leider keine Wahlmöglichkeit. Dafür waren die südamerikanischen Rotweine sehr lecker. Die Filmauswahl beinhaltet aktuelle Blockbuster. Sie stehen jedoch nur in den Sprachen Spanisch, Portugiesisch und Englisch zur Verfügung."
Positiv: "The upgraded me to first class!!!!"
Negativ: "No complaints!"
Negativ: "My flight was delayed more than 9 hours, and I do understand the fact that this happens. What I can't understand is LATAM waiting until I arrived to the airport to tell me that it was delayed (instead of calling or sending an email) and told me that it is MY FAULT for not reviewing the website. In addition, at the counter they told us that we didn't need to do a line again for dropping bags in the morning. However, when we arrived the next morning we had to do a 40 minute line. The pain was compounded by a member of the staff yelling at me for asking him to be moved to a quicker line because I could miss my flight. I've always flown on Lan (now Latam) and I've never had this bad experience before. I'm really disappointed!!"
Positiv: "The crew was attentive, professional and friendly."
Negativ: "Small seats."
Negativ: "15 Minuten Verspätung"
Positiv: "They did not allow us to either change it or get credit for the flight and lost the money, we could not fly this day"
Negativ: "Allow a change or give credit"
Negativ: "They kept taking my carry-on luggage, and checking it in, even though it met the standards of being a carry-on luggage, including the weight, size, and the plane was not full. I felt discriminated against, and did not appreciate having to take risk and time to have to wait and pick up my carry-on at a baggage claim in both round trip flights."
Negativ: "Flight overbooked, they assigned me a seat 5 minutes before departure"
Positiv: "The movies"
Negativ: "Same problem with first flight, was charged again for checked luggage because I have a connection in Dallas even though the ticket was purchased at the same time"
Positiv: "Again, that you managed to be on time and that a 45 minute connection went flawlessly."
Positiv: "Crew on board is nice, price is good"
Negativ: "A lot can be improved, the food is bad, counter personal in NY is not empathic at all. I prefer not to pay for that food and bring mine. Your seats should be declared torture instruments"
Positiv: "same as before"
Negativ: "same as before"
Negativ: "Had to spend the whole day in airport due to justfly booking error"
Positiv: "The crew and the promptnes"
Negativ: "When boarding they had us wait a while to get on the plane they started boarding too early before we xould even get on the pla . It didnt seem that the plane was ready to start letting the passengers on board."
Positiv: "I liked how I was always informed on my phone about my flight I was happy that finally someone cared enough to find me a flight for what I had already paid for."
Negativ: "If I had KNOWN that I could stay at the airport (everyone was sleeping everywhere lol) then I would have not paid the $100 extra to only have a 1 hr & 20 min layover instead of a 15 hr layover. Because with possibilities of issues like I had as well as the plane leaving early there’s too much stress. Plus I was almost STUCK in the airport because I didn’t have $1000. The insurance I bought did nothing for me because they said I missed the flight (although the flight left early) UGH"
Negativ: "The flight itself was fine, but connecting through Mexico City airport is troublesome and time consuming. Mexican authorities make everyone go through a long line at customs. Since we checked in through Delta in San Antonio, we did not have a boarding pass for the Lima portion. , We had to exit into the main concourse to get our boarding pass. At that point we were on standby for seats and barely made our connection."
Positiv: "The crew was very kindly all the time, the on board entertainment is modern"
Positiv: "friendly staff"
Negativ: "scheduled layover was 9+ hours. It became even more painful including a delayed aircraft."
Positiv: "Even with the flight almost full the crew managed to accommodated us together, excellent team work"
Negativ: "Booked 6 days prior the flight and the put my wife and I in separate seats between strangers"
Positiv: "The stewards and stewardesses were incredibly friendly, making up for the over-salted food and cramped quarters in economy."
Positiv: "Getting off the plane in Guadalajara!"
Negativ: "Check in process at Tijuana airport was okay, what really made the trip unpleasant was the boarding process. Three Aeromexico departures within minutes, from a small enclosed area. No seating available, no PA for announcements, basically controlled chaos. granted the airport is going through renovations, but that is still no excuse for the poor execution of the boarding process."
Positiv: "I loved to have a very good meal, a nice tv that worked after all, there was a blanket"
Negativ: "I didn’t like the headphones, the line to the bathroom was always very long because there was only 1 bathroom to all the plane"
Positiv: "Crew was very nice and responsive. Flight was on time."
Negativ: "My video screen would not work."
Positiv: "The flight attendants were really great."
Negativ: "Of course flying is always uncomfortable and like being packed into a sardine can"
Negativ: "The flight attendants were not very attentive. Asked twice to get the declaration form and eventually had to go to the back to ask for it again."
Negativ: "The crew is rude and not helpful. Had the only seat that did not have a working tv and the crew did not care to fix it or move me while there was open seats on the plane."
Positiv: "Customer service"
Negativ: "The $40.00 charge for each suitcase for both flights. Luggage charge was $120.00 Dlls. So perhaps a ticket that already has a luggage allowance and better seats is preferable."
Positiv: "Staff was very helpful and flight arrived ahead of time."
Positiv: "The flight was on time, service was great."
Negativ: "Dinner was terrible"
Negativ: "Rude staff. Airline doesn't respect its own carry-on bag policy. I was forced to leave my bag at the door despite being one of the first on the plane. Seats very close together -- my knees were up against the seat in front of me all night."
Positiv: "Good food and good entertainment."
Negativ: "Mexico City lounge was terrible as their key hub , the wife and food was bad so I went to the hsbc lounge as I am a vip there was well"
Positiv: "Seat was good. Crew was good. A meal and beverages offered properly."
Negativ: "Ground staff in Lima was very unhelpful when they broke my suitcase. No offer of refund only a handwritten phone number to call in a few days. Handwriting was not legible."
Positiv: "Boarding time, entertainment, personnel."
Negativ: "Losing connection flight and wait almost 11 hours overnight for next flight."
Negativ: "Service and food were very bad"
Negativ: "Will never fly with Aeromexico ever again"
Positiv: "Food was just terrible¡"
Positiv: "Loved the entertainment as iwas able to see my favorite program. Everything went smoothly."
Negativ: "Everything was fine. We just got nervous because our luggage was literally the last ones to come out."
Positiv: "Nothing, they didn’t let me board"
Negativ: "The fact they sell you a flight with a connection in Mexico City with only an hour to transfer is ridiculous. Being that this is mexico’s airline they must know it’s a literal impossibility to make that connection. When you arrive they automatically shuttle you into an area to rebook you almost like it’s expected. Then you wait for 8 hrs in a crowded ghetto airport waiting to get on the next flight. When you speak to customer service they talk to you like your a dummy."
Positiv: "Service was good, airplane was comfortable, and each seat has a TV with a good selection of complimentary entertainment."
Negativ: "$25 checked bag fee on a flight from USA to Mexico."
Positiv: "Nice crew, free drinks"
Negativ: "Food (pasta) was terrible, not a comfortable plane for an overnight flight. I'm small, just over 5ft and 110lbs (50kg) and I was uncomfortable the entire flight, couldn't sleep even 5 minutes."
Positiv: "Flight was smooth"
Negativ: "When I first bought the ticket two months ago they rescheduled my departure time. Then two days before my departure they rescheduled my departure time again then when I get to the airport the departure time went 3 hours behind."
Positiv: "Die Flugbegleiter waren aufmerksam und freundlich."
Negativ: "Leider war das Essen sehr schlecht, zudem waren die Fenster nicht steuerbar."
Positiv: "Das Personal war sehe aufmerksam und freundlich."
Negativ: "Das Hähnchen sah sehr eklig aus, die Pasta war fad."
Positiv: "Das Personal war nett und aufmerksam und hat immer geschaut, ob ich noch etwas möchte. Es gab Kekse als Snack."
Negativ: "Leider war das Frühstück nicht wirklich angemessen für die Business Class. Geschmacklich war es nichts. Es ist, wenn man den Platz verlassen will, sehr eng in der Business Class, der Sitz an sich ist gut."
Positiv: "The crew was very friendly and kind. I enjoyed the coffe a lot"
Negativ: "Boarding was delay. I spent 25 minutes making a line"
Negativ: "The airplane look like it was from the 90's there were broken part of the airplane that were hold by tape - I am so surprised that Aeromexico has lower it services"
Negativ: "The layover in Mexico city was too long 10 hrs layover....."