Red Roof Inn Binghamton North

Friendly Staff, Clean Room, Smokey Smell

Positiv: Friendly staff, clean room. Great value.

Negativ: Smoke smell of room (I was in non-smoking room). Noisy neighbors. Had to ask them to turn TV down at 4am because they were blasting it.

Hotel gave away prepaid reserved room

Positiv: Nothing

Negativ: After a long road trip, we were looking forward to sleeping in and arrived to learn there was "mix up" in the system and our room was not properly reserved by booking.com. She couldn't even lie well about it. She didn't bother to try to get us into the other Red Roof Inn in Binghamton tried to blame us for the mistake then tried to blame booking.com when they called to clairfy. It was pretty clear they gave the room away. Horrible customer service but booking.com got us another room and covered the difference and we were finally able to sleep by 3am. Red Roof Inn ruined half our minivacation but booking.com saved it. I am sure it was human error in one chain but my father has been using the Red Roof Inn since the 90s and instilled in me how it is a quality value chain and I had inherited that respect. I have used the chain often but have noticed a diminishing in quality and after this horrible incident, I have told everyone I know never to use it and will continue to do so.

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Positiv: The smell of smoke was overwhelming

Freundliches Personal, saubere Zimmer, Rauchgeruch

Positiv: Freundliches Personal, saubere Zimmer. Tolles Preis/Leistungsverhältnis.

Negativ: Geruch Zimmer (ich war in einem Nichtraucherzimmer). Laute Nachbarn. Ich musste um 4 Uhr morgens fragen, ob sie den Fernseher leiser stellen können.