The Ritz-Carlton San Juan

Positiv: They had a changing room that we could use the day we checked out since our flight was at 5 pm and we checked out at 11 am. Free coconut candy passed out at the pool. Great coffee in the restaurants...

Negativ: Rooms could use an updating. Rugs were stained. We had a room where the windows did not open. Very busy hotel; had to get up early (8am) to save seats at the pool. Very close to airport so you hear...

Overpriced and confused

Positiv: Staff were very friendly and helpful. Facility was clean. Access to the ocean easy. Landscaping is mature and nice.

Negativ: This resort is confused. It has high end and empty jewellery stores but a down market casino and resultant clientele. The hotel has only one pool which doesn't function as a central location. The hotel itself has no atmosphere. Feels very loud and downmarket inside. The prices for food etc are extortionate. The hotel is located literally alongside the airport runway, so planes take off all day and evening beside you. Deafening noise on the beach. The beach is sketchy, not cleaned each morning. Bed service is managed by guys in a truck which spews exhaust over you and adds more noise. The beach isn't big enough to need that. Clientele smoke and in in case smoke weed on the beach so it blows all over you. Other clientele - the casino types - drink heavily in the beach and get loud etc. then there are the cell phone junkies talking loudly about their dreary lives at the top of their voices. Time to zone the beach.