Comfort Suites Concord Mills

LOCATION ONLY!

This hotel use to be super nice. There were numerous police inside and outside of the hotel when we arrived due to some disturbance. There are no vending machines on any floor. Your small option for snacks are at the desk and drinks cost $3.50. Customer service wasn't great. Basically was told either buy this expensive stuff here or drive to the gas station down the street. The room was ok. There were ants crawling on the bed, nightstand, and bathroom counter. The loveseat looked really dirty and needs to be replaced. My family will not stay here again. Before we left, the housekeeping manager treated us like we were lying about a late checkout and questioned us like we were criminals. There are so many establishments to choose from in this area. Please choose another place to stay if you're looking for cleanliness, comfort, great customer service, and real value for the money you're spending.

The room was clean the location was good

No hot water for four days

Great location.

Bed was broken, some plastic thing scratch my leg. Not enough hot water in the first night and no hot water next morning.

It was recently renovated.

No-all good!

Location. Room was what I expected.

Granted I got there at a late hour, but no one was at the desk. It took 15+ minutes for staff to arrive, even after several calls. (She was friendly and helpful once she did) The room also had no hot water. Hotel smelled musty.

Location was close to my aunts house.

Yes, 1st night toenail clippings on pullout (have picture), reported, they came and cleaned up. 2nd night, bedbug on the pillow (have picture). They were completely booked and only offered a clean set of sheets.