LAX South Travelodge

Positiv: Staff was friendly and efficient. Access to LAX very good. Rooms were inexpensive.

Negativ: Facility was a bit down at the heels; stains on carpet and furniture surfaces. Toilet did not flush. Breakfast had no fruit or protein.

Positiv: Very close to LAX

Negativ: Staff was very rude and unwilling to help.

Positiv: Location near the airport. Breakfast included in room price. Proximity to food court. Free print-out of boarding passes.

Negativ: Shuttle pick-up at, airport, only after telephone request: no regular pick-up. This is most inconvenient as, arriving from abroad, our telephones do not work in the USA. Not knowing this in advance caused us to wait more than an hour before returning inside the airport terminal to inquire at the tourist information desk. The comment of the tourist information desk attendant was, "Oh, Travelodge South LAX has ___tty service". In comparison, the shuttle of Travelodge Century Boulebvard made 2 rotations before I went and calledTravelodge South LAX from the Tourist information desk. The room we occupied was inadequately sound-proofed. I know that US hotels are notorious for this, but our room seemed particularly subject to incursions of noise; from around and above. The battleship gray paint, used for the exterior walls, has the effect of camouflaging the hotel so that it disappears from view.

Positiv: Close to the airport, with shuttle service. Clean.

Negativ: Five dollars extra for parking--the usual gouge of hotels but, for a motel, a ridiculous charge. The rooms are tiny. The price was too high.

Positiv: The facility itself was not that bad. Location

Negativ: Customer service was horrible. I stood at the front desk for 10 minutes without being acknowledged. There was two people at the front desk and none bothered to even say anything. One was on the phone and the other was just sitting there. I was told over the phone several times before arrival that I could request a roll away bed if needed. I planed on having my son over for a night or two. Upon requesting one on arrival I was told they would get me one. I later received a call questioning how many guests I had and harassing me as to how many guests I could have in the room. (after I had already explained this to the front desk prior to making a reservation). They refused to move us to a bigger room. The break feast was a joke. It was completely messy with cereal and spilled liquid all over the place. The trash was overflowing and there was obviously plenty of staff to take care of it. The internet was down about 30% of my four day stay. The room and air conditioner smelled like urine. The hotel facility itself was no bad at all. This place definitely needs new management. They need to start by training and/or simply hiring front desk staff with better manners and people skills. The information given needs to be consistent with the actual hotel policies. This was just a bad experience. We travel frequently and hardly ever deal with so many issues at once. Again with better management, I think this hotel has the potential to offer so much more. We paid a ( Marriot ) 5 star price for this room and we probably could of got better service at motel 6 for less than a quarter of what we paid a night. This is just my 2 cents and observations. Stay here if you just want a place to sleep.

Very unorganized

Negativ: We checked in at there check in time but the room was not ready. We were asked to return in an hr. Upon our return the room was still not ready!!! I was very patient with them but VERY disappointed in the quality of service!!!