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The room design is unique, spacious and most comfortable! My great nephew stayed with me and having 2 sinks in the room was a definite advantage! Beds are unbelievably comfortable! The breakfast that was included with the room rate was abundant and delicious! The route to this one from the main interstate is a little circuitous, but once I learned the route, it became much easier.
Very nice hotel. Great location, nice and clean with in the whole hotel. Nice clean bathroom, big comfortable bed., Nice and helpful staff. Located around shopping area within walking distance
Beautiful room, really comfortable bed, very helpful staff...I travel for work and this is the best hotel experience I've had in a long time. Breakfast offerings could be more diverse, (breakfast is free) but what was there tasted good. Other than that, this place really was great.
When we arrived, we were greeted by friendly staff and check in was fast and hassle free. The hotel was very clean and modern, as was our room. The bed was probably one of the best I've ever slept on, while traveling. Plenty of near by restaurants to choose from and easy access to the interstate. We were in town for a concert, and would definitely stay here again. Love this place!
Liked overall appearance. Liked the split areas. Great accommodations. Very friendly professional staff. Clean. A/c was not sufficient for our liking. Not enough hot water for Sunday morning shower.
The hotel was very clean and the king room was very spacious. The breakfast included hot items and there was a wide variety to choose from. I would definitely stay here again.
Breakfast was very good. House keeping doesn't clean the rooms. Thur Evening Check-in, floor wasn't vacuumed. Fri returned from an all day outing, bed not made, floor still not vacuumed, no dirty cups removed nor replaced with clean cups, no soap or shampoo/conditioner replaced. Sat evening returned from all day outing, floor vacuumed - YAY!, requested clean sheets - didn't happen, dirty ceramic coffee cup removed but still not given a clean cup. Sunday returned from all day outing - room cleaned - YAY! but the sheets were not changed - i left a very small safety pin, pinned to the sheets and all 4 pillow cases. At check-in I asked about coffee being available in the lobby at 4 AM - I was told coffee is always available. I had to leave at 4 AM on Monday morning and was told by the person on duty that coffee is never available until breakfast at 6 AM. That's fine, just don't lie. Since I let the front desk know on Fri evening that nothing was cleaned, I'm sure that is why I never got clean linens when I asked for them on Saturday. House Keeping staff definitely doesn't follow the hotel's rule of clean sheets every 3 days. Whenever I heard the name Hyatt, the words classy, respectable, quality came to mind. I'm very disappointed. I will never stay there again and I visit this area often. Looks like their competitors will get my business.
Great breakfast. Nice beds. Friendly staff, We called ahead to make sure the pool hours were do-able (9:30 PM) and then planned accordingly. The pool was closing at 11 PM. Arrived at 10:10 and the kids had on their suits in the car. Pool closed at 10:00.same person that verified the closing hour earlier couldn't open the pool. "No one was swimming, so they closed the pool" Sad night for the kids Vacation highlight for the kids f fizzled.
The breakfast selection was very poor and not well prepared. Also the fact that we had to wait an hour and a half for our room to be ready after we checked in.
Price and located near CVG airport (8 min.drive). I assumed that I purchased this hotel room at a discount price on kayak.com, but the couple ahead of us in line walked in off the street without a reservation and got the exact same accommodations for $6.00 less without any special discounts. The bathroom only had a area of 18 inches by 24 inches of open floor space. The noise from the highway was very prominent.
Recalk the tub
location near airport competiverates king size bed has blankets tucked in so they covered only about 4 feet of sleeping area of bed. Had to rip out tuck in each night in order to have blanket reach up to body shoulder areas. Looks nice but pathetic housekeeping detail!
It was in the tri-city area, so it was a convenient location to go to the Creation Museum in KY. The room was hot and humid when we got there, no one turned on the a/c to prepare the room. They gave us a smoking room although that wasn't found anywhere in our Email confirmation. Checkout is at 11 am, which seems really weird as most hotels checkout at 12 pm.
Good location, ample parking. Lobby is clean and was recently remodeled. Guest rooms are dated. Hallways and stairs are dark and dated.
The sheets and bedding were clean and the room had fairly new carpet. The furniture met our needs and we felt safe and comfortable. We went cheap and didn't set super high expectations so it wasn't bad. There were some out of date features to this hotel the only thing good about the breakfast was the waffles. Also bring ear plugs if you're a light sleeper as the freeway is pretty close.
Beds and pillows were comfortable. Bathrooms are outdated. Room walls are thin.
We got a great price. The beds were beyond super comfy. It was my husband and I along with our 2 year old and infant. The staff was extremely nice and helpful. As well as having a promotion with the Internet being free. Will definitely coming back here with and without the kids. Only complaint would be the pool was a bit small. When we went down there there was about 6 kids. Wasn't very spacious for us to be away from them. The space around the pool was very limited as well.
Fast check in, clean bed Hallways smelled terrible of cigarette smoke and our room did too. We were given a different room than we booked got in late after NASCAR event to tired to complain.
Staff were polite. Toiletries not supplied. No food chain closely. Room had musty smell. Did meet quality for price paid.
Very friendly staff!
The toI let wasn't working properly
Though the hotel is a little 'runned down' it was clean and the staff was friendly. Breakfast was good. Great location. Odor in stairwells. I am guessing it was from anxious pets.
The location is prefect, it was very easily accessible. Most of our traveling to and from this hotel was early in the morning or late at night. This was the second time I had stayed in location, I was very disappointed by our room it was not clean at all. We stated on the 3rd floor and it was terrible. We also stayed here 3 weeks earlier on the 1st floor and had a great time.
Friendly staff, nicely finished, clean room, great breakfast spread--What's not to like? I was a bit leary of this hotel as La Quinta is not always a full 2 1/2 star in my opinion, but this one definitely lives up to its star level. Way to go!
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Great hotel, tho our stay was short due to 5:30 am flight. Clean, comfortable room. Great shuttle to airport at 3 am. Can't be beat!
Hot tub was great nice and hot staft was great and room and Breakfast was very good. No
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The room was very spacious and met our family needs. It was clean and quiet. The location was near local shopping and restaurants but back enough to feel like you weren't. Kids loved the pool. Breakfast was very nice. The staff was very pleasant.
The hotel was very clean, the room was perfect, staff were helpful, pool and breakfast convenient, and location offered many shopping options. Very impressed. Facility seemed like new. No, I was very impressed.
having two bedrooms was just what we needed - having the hot breakfast and light evening meals was a real plus dishwashing liquid was not available in room with full kitchen - we had to ask for this
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Breakfast, dinner and room layout Room 7/25 had damp and sticky carpet. Must have been shampooed? Made the room smell like wet dog.
This hotel is nice, clean, and the food is delicious. Customer service is excellent. Would highly recommend this hotel to anyone staying in Florence area. Will stay there again. Expected housekeeping since I stay two nights, but it was no big deal. I'll request next time.
Comfortable, clean, nice breakfast. I tried to explain what happened here, but there isn't enough room. The staff member, ruined our experience at the hotel, for us. It was very saddening.
Very nice, spacious, clean room with comfortable beds!! Good hot breakfast with variety! Nice pool for family swim time... It was a windy path to locate the hotel, but I liked that it was set back away from the other stores, & local buildings. I was expecting a small oven to use in the mini kitchen as in other similar hotel suites, but we made do with using the oven top. (Also was slightly disappointed they didn't have the Hallmark Channel for cheesy Christmas movies. Hahaha!!)
Break was ok but no as good as some
location, room size, breakfast, evening socials, indoor pool, helpful staff. I felt that the rooms and common area were surface cleaned, as I noticed dust on lights, headboard, and some furniture in my room and then in the dinning area all the ceiling fans had a thick layer of dust on them.
the basic cable was a bummer. Not used to having no guide and being from out of town it was difficult and time consuming finding a channel we liked.
The kitchenette. Hallways were a little hot.
Großartiges Personal, schönes Zimmer, praktische Lage Es war ein etwas unangenehmer Geruch in der Bettwäsche
Das Zimmer war insgesamt gut. Das Bett und die Kissen waren gut. begrenzte Auswahl an TV-Kanälen. Größere Renovierungsarbeiten in zwei Flügeln des Hotels. Continentel Frühstück war schwach. Kein Fleisch und Bratensauce schmeckte seltsam.
Comfortable bed. I pre-booked and prepaid thru Kayak, but the hotel charged my credit card for the room. So now I am in the process of correcting a financial situation that not of my making. So no I am not to keen on this hotel stay. I wouldn't recommend this Hotel.
The rooms were large and the beds were very comfortable. The entrance was very well designed and plenty of space for sitting and having breakfast or a snack. They don't offer complimentary breakfast, but they do have this small cafe in the lobby which serves breakfast food and lunch as well as snacks. I stayed on the first floor with my mother whom is in a wheelchair. I had requested a handicapped room when I booked, but was not given one when we arrived. I over looked this, but found it quite annoying there were no ice machines on the first floor. I'm not sure why not, so I had to go to the 2nd floor. The layout of the entrance and first floor is very nice, but doesn't make sense to have rooms down there. The pool and fitness room we're near our bedroom so the kids running and playing could be heard from our room.
The bed You charged us extra for breakfast, there was no breakfast and no refund !!! Staff was uncaring and shrugged off the issue hot tub was not working pool water was old and salty it was disgusting!!!!
Easy in and out. We got in late. Put our food in the fridge, showered, turned the air cooler. Climbed in bed. Need a hair dryer. Tried to call for a wake up and hair drier. Phone didn't work. Wake up sweaty, air would not get cooler. Can't call! Get up in the morning fridge is warm. We tell the front desk on the way out, he said "Thanks, I will check into it". Just bummed!
Great room. Great location. Will be going back. Nothing.
Very clean and all staff is friendly. Also the breakfast was delicious! Not a thing! It was a fantastic experience!!!
Great breakfast, convenient to attractions we were visiting, and nice quiet hotel. Room could have used some minor repairs. There was a busted light shade & the facet on the sink moved around a lot. Also, no door on the freezer so it had a pile of ice in there.
The staff here were amazing, VERY friendly, and super helpful. The location was great. We stayed here to go to Turfway Park it was so close. We walked to target 3 minutes. Restaurant's were all around. We will definitely be staying here again next visit!
It was centrally located to the activities that we were going to.
good location-close to everything and Interstate It seems hotel staff do not seem as friendly when you use one of the 'shopping companies' to book a room than when you actually reserve thru the hotel or their reservations system.
It was simple Some damage on walls, doors, appeared cheap
Very close to the road, really well lit at night.