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Liked overall appearance. Liked the split areas. Great accommodations. Very friendly professional staff. Clean. A/c was not sufficient for our liking. Not enough hot water for Sunday morning shower.
The room design is unique, spacious and most comfortable! My great nephew stayed with me and having 2 sinks in the room was a definite advantage! Beds are unbelievably comfortable! The breakfast that was included with the room rate was abundant and delicious! The route to this one from the main interstate is a little circuitous, but once I learned the route, it became much easier.
Breakfast was very good. House keeping doesn't clean the rooms. Thur Evening Check-in, floor wasn't vacuumed. Fri returned from an all day outing, bed not made, floor still not vacuumed, no dirty cups removed nor replaced with clean cups, no soap or shampoo/conditioner replaced. Sat evening returned from all day outing, floor vacuumed - YAY!, requested clean sheets - didn't happen, dirty ceramic coffee cup removed but still not given a clean cup. Sunday returned from all day outing - room cleaned - YAY! but the sheets were not changed - i left a very small safety pin, pinned to the sheets and all 4 pillow cases. At check-in I asked about coffee being available in the lobby at 4 AM - I was told coffee is always available. I had to leave at 4 AM on Monday morning and was told by the person on duty that coffee is never available until breakfast at 6 AM. That's fine, just don't lie. Since I let the front desk know on Fri evening that nothing was cleaned, I'm sure that is why I never got clean linens when I asked for them on Saturday. House Keeping staff definitely doesn't follow the hotel's rule of clean sheets every 3 days. Whenever I heard the name Hyatt, the words classy, respectable, quality came to mind. I'm very disappointed. I will never stay there again and I visit this area often. Looks like their competitors will get my business.
Beautiful room, really comfortable bed, very helpful staff...I travel for work and this is the best hotel experience I've had in a long time. Breakfast offerings could be more diverse, (breakfast is free) but what was there tasted good. Other than that, this place really was great.
The room was so clean. And the staff was very helpful. The TV didn't work and they were ready to change rooms for me when I noticed the plug was loose probably from cleaning the room we were leaving early and made us fresh coffee right away
When we returned to our room after the Reds game on Saturday night, it was very hot in the room. The air conditioner didn't seem to be working. I called the front desk and a lady came in to look at it. She did her best and was very apologetic, but could not get the air conditioner to work. She brought us a fan. When we awoke in the morning, we noticed the Wi-Fi wasn't working. We checked with the front desk and she confirmed it was not working. Then we went downstairs to have breakfast and found there was no coffee available. The help said it was being made. It was about 9 o'clock in the morning, so we found this surprising and disappointing. The breakfast bar was pretty weak compared to other hotels that I've stayed at. No fruit or yogurt was available. I travel extensively intend to stay mostly in Hilton properties. This hotel Who minded me more of a Holiday Inn, then a nice Hilton or Marriott property. I was somewhat disappointed that the lady at the front desk didn't offer me any kind of rate reduction after finding out the air conditioner was broken and couldn't be fixed. John DiPangrazio 5495 Stillwater Ave. Westerville, OH 43082 email@example.com 614.446.6030
Clean, comforable, beautiful room. Big cherry doors on the shower and the toilet rooms. While it was the same old free breakfast menu they did it with top of the line ingredients. Name brand granola and Nutella. No fridge. It was between a horse track and a 4 lane road. Lots of noise if you have a room in the front with the road. It was in a peculiar place to find even with my GPS. Their signage is small. The one thing that bugged me was that they charged my card $20+ in advance for room breakage or for snacks. I didn't like this and it marred the whole visit.
Plenty of places to eat around town. Breakfast was great. Walls are paper thin. You can hear your neighbor use their bathroom. Our neighbor apparently had a very small bladder and the sound from the flushing all night was extremely annoying. Also, the beds were pretty uncomfortable.
the pool and hot tub was great. My daughter loved the shampoo. The pull out bed was very thin and well used.
It was a beautiful room. The staff was very friendly and helpful. We can't wait to stay here again!
The breakfast selection was very poor and not well prepared. Also the fact that we had to wait an hour and a half for our room to be ready after we checked in.
Great breakfast. Nice beds. Friendly staff, We called ahead to make sure the pool hours were do-able (9:30 PM) and then planned accordingly. The pool was closing at 11 PM. Arrived at 10:10 and the kids had on their suits in the car. Pool closed at 10:00.same person that verified the closing hour earlier couldn't open the pool. "No one was swimming, so they closed the pool" Sad night for the kids Vacation highlight for the kids f fizzled.
It was in the tri-city area, so it was a convenient location to go to the Creation Museum in KY. The room was hot and humid when we got there, no one turned on the a/c to prepare the room. They gave us a smoking room although that wasn't found anywhere in our Email confirmation. Checkout is at 11 am, which seems really weird as most hotels checkout at 12 pm.
The sheets and bedding were clean and the room had fairly new carpet. The furniture met our needs and we felt safe and comfortable. We went cheap and didn't set super high expectations so it wasn't bad. There were some out of date features to this hotel the only thing good about the breakfast was the waffles. Also bring ear plugs if you're a light sleeper as the freeway is pretty close.
Good location, ample parking. Lobby is clean and was recently remodeled. Guest rooms are dated. Hallways and stairs are dark and dated.
Recalk the tub
Price and located near CVG airport (8 min.drive). I assumed that I purchased this hotel room at a discount price on kayak.com, but the couple ahead of us in line walked in off the street without a reservation and got the exact same accommodations for $6.00 less without any special discounts. The bathroom only had a area of 18 inches by 24 inches of open floor space. The noise from the highway was very prominent.
location near airport competiverates king size bed has blankets tucked in so they covered only about 4 feet of sleeping area of bed. Had to rip out tuck in each night in order to have blanket reach up to body shoulder areas. Looks nice but pathetic housekeeping detail!
Fast check in, clean bed Hallways smelled terrible of cigarette smoke and our room did too. We were given a different room than we booked got in late after NASCAR event to tired to complain.
Beds and pillows were comfortable. Bathrooms are outdated. Room walls are thin.
We got a great price. The beds were beyond super comfy. It was my husband and I along with our 2 year old and infant. The staff was extremely nice and helpful. As well as having a promotion with the Internet being free. Will definitely coming back here with and without the kids. Only complaint would be the pool was a bit small. When we went down there there was about 6 kids. Wasn't very spacious for us to be away from them. The space around the pool was very limited as well.
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Though the hotel is a little 'runned down' it was clean and the staff was friendly. Breakfast was good. Great location. Odor in stairwells. I am guessing it was from anxious pets.
Great hotel, tho our stay was short due to 5:30 am flight. Clean, comfortable room. Great shuttle to airport at 3 am. Can't be beat!
Very friendly staff!
This guest did not leave comments about this hotel.
Friendly staff, nicely finished, clean room, great breakfast spread--What's not to like? I was a bit leary of this hotel as La Quinta is not always a full 2 1/2 star in my opinion, but this one definitely lives up to its star level. Way to go!
Staff were polite. Toiletries not supplied. No food chain closely. Room had musty smell. Did meet quality for price paid.
The location is prefect, it was very easily accessible. Most of our traveling to and from this hotel was early in the morning or late at night. This was the second time I had stayed in location, I was very disappointed by our room it was not clean at all. We stated on the 3rd floor and it was terrible. We also stayed here 3 weeks earlier on the 1st floor and had a great time.
Room and cleanlinesd Room service knocked at 830 on both days despite the DND sign.When asked to come later,she said that she couldnt as her shift was up.Guy at the reception said that breakfast was served till 10 rather than specify only on weekends.So missed it on Monday
The toI let wasn't working properly
Breakfast, dinner and room layout Room 7/25 had damp and sticky carpet. Must have been shampooed? Made the room smell like wet dog.
Location, and size of the room
location, room size, breakfast, evening socials, indoor pool, helpful staff. I felt that the rooms and common area were surface cleaned, as I noticed dust on lights, headboard, and some furniture in my room and then in the dinning area all the ceiling fans had a thick layer of dust on them.
The hotel was very clean, the room was perfect, staff were helpful, pool and breakfast convenient, and location offered many shopping options. Very impressed. Facility seemed like new. No, I was very impressed.
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Break was ok but no as good as some
Very nice, spacious, clean room with comfortable beds!! Good hot breakfast with variety! Nice pool for family swim time... It was a windy path to locate the hotel, but I liked that it was set back away from the other stores, & local buildings. I was expecting a small oven to use in the mini kitchen as in other similar hotel suites, but we made do with using the oven top. (Also was slightly disappointed they didn't have the Hallmark Channel for cheesy Christmas movies. Hahaha!!)
having two bedrooms was just what we needed - having the hot breakfast and light evening meals was a real plus dishwashing liquid was not available in room with full kitchen - we had to ask for this
The kitchenette. Hallways were a little hot.
the basic cable was a bummer. Not used to having no guide and being from out of town it was difficult and time consuming finding a channel we liked.
The room was very spacious and met our family needs. It was clean and quiet. The location was near local shopping and restaurants but back enough to feel like you weren't. Kids loved the pool. Breakfast was very nice. The staff was very pleasant.
This hotel is nice, clean, and the food is delicious. Customer service is excellent. Would highly recommend this hotel to anyone staying in Florence area. Will stay there again. Expected housekeeping since I stay two nights, but it was no big deal. I'll request next time.
Great staff, nice room, conveniently located There was a slightly unpleasant odor in the bedding
Friendly staff Close to airport Quiet
Great bed, cleanliness, convenience, staff very friendly. The breakfast area was very cramped, people bumping into each other. Weren't allowed to take breakfast back up to the room. Big paint scratches on the door jambs of the elevators. An easy 'fix' ... dont know why they dont take care of that. (Just my anal retentiveness I guess)
The staff at Red Roof were very helpful and friendly, I was comfortable in my room And was clean. Some of the clientale were a little simple but nothing that you wouldn't have to deal With else where.
Our room and bathroom were clean. The staff was friendly. We were close to the airport. The price was great!
Not bad for the price Ice machines long ways from room not on every floor
Very friendly staff
The rooms were large and the beds were very comfortable. The entrance was very well designed and plenty of space for sitting and having breakfast or a snack. They don't offer complimentary breakfast, but they do have this small cafe in the lobby which serves breakfast food and lunch as well as snacks. I stayed on the first floor with my mother whom is in a wheelchair. I had requested a handicapped room when I booked, but was not given one when we arrived. I over looked this, but found it quite annoying there were no ice machines on the first floor. I'm not sure why not, so I had to go to the 2nd floor. The layout of the entrance and first floor is very nice, but doesn't make sense to have rooms down there. The pool and fitness room we're near our bedroom so the kids running and playing could be heard from our room.
Comfortable bed. I pre-booked and prepaid thru Kayak, but the hotel charged my credit card for the room. So now I am in the process of correcting a financial situation that not of my making. So no I am not to keen on this hotel stay. I wouldn't recommend this Hotel.
Easy in and out. We got in late. Put our food in the fridge, showered, turned the air cooler. Climbed in bed. Need a hair dryer. Tried to call for a wake up and hair drier. Phone didn't work. Wake up sweaty, air would not get cooler. Can't call! Get up in the morning fridge is warm. We tell the front desk on the way out, he said "Thanks, I will check into it". Just bummed!
The bed You charged us extra for breakfast, there was no breakfast and no refund !!! Staff was uncaring and shrugged off the issue hot tub was not working pool water was old and salty it was disgusting!!!!
I like when we checked out. Toilets were clogged when we arrived. They suggested we fix it ourselves. Hot tub was ice cold. Toilet overflowed when we reurned from inch big pool. Nephews came to visit and were approached by a questionable man in an inappropriate way. Worst hotel stay in our lives.
the only part was the old man who had a gun at the front desk when I checked in he was friendly and fun oh god this could go on forever but we got in and I have been at many hotels before and stayed in smoking rooms and this one smelled like idk what and dirty and chairs and bed has stains I was a bit scared to sleep honestly
The price and location Didn't find anything
Found bed bugs and the staff did nothing about it. Night shift employee at front desk was rude. The doors, other than the front door, we're never locked and could be opened without a key card. Appearance wasn't pleasing. Stains all over beds and sheets.
Very close to the road, really well lit at night.
good location-close to everything and Interstate It seems hotel staff do not seem as friendly when you use one of the 'shopping companies' to book a room than when you actually reserve thru the hotel or their reservations system.
Very clean and all staff is friendly. Also the breakfast was delicious! Not a thing! It was a fantastic experience!!!
It was simple Some damage on walls, doors, appeared cheap
Great room. Great location. Will be going back. Nothing.
The staff here were amazing, VERY friendly, and super helpful. The location was great. We stayed here to go to Turfway Park it was so close. We walked to target 3 minutes. Restaurant's were all around. We will definitely be staying here again next visit!
Great breakfast, convenient to attractions we were visiting, and nice quiet hotel. Room could have used some minor repairs. There was a busted light shade & the facet on the sink moved around a lot. Also, no door on the freezer so it had a pile of ice in there.