Hampton Inn & Suites Phoenix Glendale-Westgate

Negativ: Verified my reservations day before arrival. Reserved and paid for double beds. At chech in I was told they didn't have any doubles left but I could drive 15-20 miles from where I was at the get the rooms. Not an option since the concert started in 20 minutes. Then they offered me a roll away. Desk informed that she would give me my room at no cost because of the 100% guarantee. That of course made the uncomfortable roll away worth it. Until the next morning when we spoke to the day manager who informed us that since we booked it through a 3rd party the 100% guarantee didn't apply. We informed him about what we had been told by the front desk the night before. He finally agreed, refused to provide any documentation for the credit which may or may not show up as a credit in a week or so. Not happy or convinced it will happen!