Ford Edge x 2 weeksPositiv: Comfortable and spacious car. Alamo was very easy to work with. Agreement was exactly as stated. Extended use x 1 day with no hassle.Negativ: Ford Edge wasn't my favorite car.
Positiv: Super convenient and great value for money.
Great customer servicePositiv: The rental agent was efficient, knowledgeable, and very friendly. It was easy to rent, find the car and return it.
Positiv: The Jeep handled well on the mountain curves in inclement weather, held to the road in strong wind. Visibility was good, defrost effective. We like the roomy storage area, and the back doors which opened fully. This was first Jeep either of us had driven, and we found all the panel information, buttons and levers, clearly marked and easy to use.Negativ: The gas gauge did not seem to give reliable reading. We drove a major portion of our trip using, apparently, a moderate portion of available gas. The gas alarm light flashed on surprisingly soon after the gauge registered a quarter tank. We had projected our refill stop, and had to recalculate.
AnnoyedPositiv: I rented a car for my drive home to San Francisco when I got in the car there was sticky residue on the seats. Then within 5 miles of driving the oil change light appeared and continued to pop up my whole try. Was very annoyed specially because I was driving with my 7. Month old
Fast, easy, and no hassle to get what you paid forPositiv: The agent, the car and the price.Negativ: Can't think of a negative!
Ford Edge x 2 WochenPositiv: Komfortabel und geräumig. Alamo war sehr umgänglich. Abkommen war genau wie angegeben. Extended benutzen x 1 Tag ohne Stress.Negativ: Ford Rand war nicht mein Favorit Auto.
Positiv: Super praktisch und super Preis-Leistungs -Verhältnis.
Toller KundenservicePositiv: Die Mietagent war effizient, sachkundig und sehr freundlich. Es war einfach zu mieten, finden Sie das Auto und zurück.
Schnell, einfach und ohne Stress zu bekommen, was man bezahltPositiv: Das Reisebüro, das Auto und der Preis.Negativ: Kann es gar nicht, dass von einem negativ!
Positiv: convenient; helpful friendly staff. Inside of car was very clean. Negativ: car was unwashed outside and had bird poop on it when I picked it up.
Positiv: vehicle was fine. Check out was easy. Bit of a walk to car but nothing out of hand.Negativ: My rental price was doubled from what was originally quoted secondary to optional waiver insurance put on the vehicle. Technically this is my fault for not checking closely over the contract, but I clearly stated to the agent that I was not interested in the coverage and thought that initialing the various sections confirmed that. Upon returning my vehicle I was unable to get these charges erased. I rent vehicles fairly frequently and this is the first time I've ever had someone try and "slip" this past me. Very disappointed in Budget and their ethics.
Negativ: I didn't receive a final invoice by email. I also called again today to get one and still don't have one.
Positiv: Great car, clean.Negativ: Long wait to pickup car.
Great experiencePositiv: The attendant was helpful, friendly and got a really nice car for us. Thanks!
Positiv: Budget has friendly and propessional peopleNegativ: Nothing to say
Positiv: Ease and customer service
Negativ: I arrived at the Budget desk on time with my reservation confirmation and was told there were no cars. It would be 45 minutes at a minimum, and there were already people waiting for a car to be cleaned. The woman at the counter was unapologetic and annoyed.
It cost me 75. in cab fare to get to a meeting on time in Ashland.
Will never use Budget again.
They gave away my carPositiv: Car was okNegativ: They gave my car away and I was stranded for 24 hours. RUINED my trip!
Positiv: Awesome clean fast car
Great Experience Positiv: The price and convenience of renting the car and its proximity to the airport was great.Negativ: We picked up the car with 1/8th tank of gas but were told we needed to return the car full.
Positiv: Tolles Car, sauber.Negativ: Auto abgeholt zu lange warten.
Positiv: Budget hat freundlich und propessional PersonenNegativ: Nichts zu sagen
Avoid if possible Negativ: Reservation not at specified location (airport). Had to take a cab to get to the down town location. Company made now effort to provide transportation. Then waited nearly 2 hours for "Next available vehicle". Unfortunately, the gas tank was S early empty...needed gas just to get out of town. The car was not clean and had damage to the seat. While they attempted to reduce the price the final bill was still higher than agreed to. Avoid if possible!
Great ValuePositiv: Very comfortable vehicle for driving around Southern Oregon. Good on gas and well worth the money we spent. Clean and new car. Drop off was easy.Negativ: Nothing! Great car and service
Fantastic ServicePositiv: The service, the care, and the price
Fast friendly easy!!!! Positiv: Fast friendly service!! Very convenient pickup and drop off, 5 minutes total- amazing!!!
Much cheaper than airport location EnterprisePositiv: Car was clean and well priced. Easy to drive. Drop off and pick up were both simple. Employees at the location were friendly and made the experience even better. Definitely recommended. Negativ: We weren't told that they would reimburse us for the cab ride from the airport to the nearby Enterprise location (as they couldn't pick us up due to a deal with the airport Enterprise location). If you do rent from this location, which is vastly cheaper than the airport Enterprise, be sure to ask about that.
Great car. Great pricePositiv: Super easy checkout (paperless!)
Negativ: there was a limit placed by "My Key" on the volume of the radio audio and also a governor limit on the speed of the vehicle--very frustrating
Made reservation but couldn't get car. Negativ: They accepted my reservation online but I didn't find out until I got there that they wouldn't give me a car since I don't have a credit card. I think this inflexible policy needs some work. There was literally nothing I could do so I had to go to a competitor, where they were able to help me, though it cost much due to short notice. Enterprise was a waste of a booking and I will just use the competitor in the future.
Good value and great servicePositiv: The helpful employees, car was great, good valueNegativ: Expensive insurance through enterprise; if you pay in advance then you go through a 3rd party organization
Way FastPositiv: The best part about the enterprise experience was how quick he counter people were!Negativ: Slight smoke smell in the car but it was ok
Negativ: that i got charged for 63$ on a rental i did not even get.
Pickup location confusingNegativ: I was looking for a rental car from Medford airport. I did not notice when the pickup location was switched to downtown. Thus, my rental cost was increased ~20%. Apparently, this happens often
HorseshitPositiv: What was promised.Negativ: What was delivered. Reserved a full-sized sedan ("Chrysler 200 or similar") but they wanted to give me a mini-van and call it an "upgrade." This, of course, would would be a less agile vehicle that cost more money to fuel. I felt pressured to accept these horseshit terms, and so I did not take delivery of their offer. Another car-rental agency was able to provide an acceptable vehicle for $90 less over the roughly 68 hour rental period.
Positiv: easy - great carNegativ: I never received a receipt
Positiv: Very pleased with the experience! Thanks Hertz crew!
Positiv: The Customer Service Agent at the Medford airport ticket counter was excllent. His name was Wyatt and he went out of his way to make sure that we were taken care of efficiently, and with a welcoming attitude. Thanks!Negativ: The Hundai Elantra has good features but doesn't shift very well. Maybe just this particular car, but it would shift into higher gears sooner than it should and then not down-shift as soon as it should have.
Positiv: The young woman in Medford was excellent. But there should be no need to play the lottery when renting a car. I took the "way to high "extra charge of insurance to protect myself from Hertz "just in case" Hertz probably sees it as "an extra service" instead of an extra charge. I bought the tank of gas because I needed to catch a plane in Portland not because if was a fair way to do business. I paid 200.00 for two one way rentals, one with Hertz and one with Budget, and only drove them for less than 500 miles in total. I paid 192.00 to travel from Portland to Detroit. Not happy with ripoffs ever, Enjoy my hard earned money.Negativ: It should be law that an auto rental includes protecting the auto company and the customer completely in a fair price. You gave me a rate to get me to book, then handed me a pair of dice to gamble whether I wanted to risk tremendous personal financial personal exposure or pay a ridiculously high fee to protect myself. Airlines should start charging a fee for life vests and access to oxygen masks instead of including them in the price. Not likely to need them, but you never know? As a service industry, car companies are right up there in misleading advertisement. You see the price, but it always cost you double that or more. Unless you are a fan of gambling.
Negativ: Pick up address was an empty building. I called the number and they told me they had moved so got directions to new site. When I picked up I was told to drop off on Saturday by 5 pm. I got there about 1:15 pm and waited behind a man picking up a vehicle. When the agent returned she told me they close at 1 pm on Saturday and did not return until Monday. I was not happy. I refuse to pay for 2 extra days because they did not give me correct information.
ClosedNegativ: When I got there, after having a reservation they were closed! Closed! I went to the airport location where they said it would be around close to $60 more. I will never make a reservation here again.
Positiv: very nice people great service
Negativ: Smelled like smoke
Screwed againPositiv: Drop off last cation was fine, the car was clean and had no mechanical problems.Negativ: I dropped by a few minutes early to pick up my rental. I wasn't in a hurry and could have waited. The agent told me that my car was ready and gave me the keys. However, he failed to mention that though my rental was $130 per day, it would be an extra $95 PER HOUR! I'm not sure how this is justifiable but whatever, it was never explained to me. This alone would not have been a problem because I returned the car 30 minutes early. The agent in Medford took the keys and told me I was all set. I asked him for the total charge and he said he didn't know and that I'd just have to wait for the emailed bill to find out. When I got the bill I found out that the car wasn't entered as returned until half an hour after I dropped it off and that I was being charged an extra $95. I was really upset and emailed billing support. I got a response from "Janet N" saying that they are right and I'm wrong and there's nothing they will do about it. I cannot recommend Hertz with this kind of customer service and will do my best to avoid Hertz in the future.
Worst rental car experience ever.Positiv: We liked nothing!Negativ: After filling out all of the paperwork we were taken out to the lot to review the car which had a big scratch on the red paint plus damage on the other side of the car. The interior of the car was soiled and interior dirty. We were told there were no other cars available. We decided to go to Avis and had a wonderful experience. A nice clean car with no scrapes or dents.
Negativ: They lied about the overall cost up front and charged a ridiculous amount upon returning the vehicle. I will NEVER use Hertz again!!