Mietwagen in München

Positiv: Upgraded car with navigation

Negativ: I tried to pick up my car early on the same day but could not. Although I had paid for the full day I was adamantly refused. I have never had this happen with HErtz (or any other rental company for that matter). This disrupted our European vacation.

Beware

Negativ: I would recommend avoiding this rental company in Munich! I met several people in line after checkout that we're also extremely unhappy. We all exchanged contact information in case we need to contact the corporate office to resolve the issues. I told the counter agent that I did not want the additional coverage and even showed him a copy of the coverage I purchased online at the time of booking. I signed the initial contract, but I did not have the correct vehicle when I got to the garage. A member of our staff said I had to go all the way to the counter again instead of helping me at the kiosk there in the garage. I went back to the counter to get the keys switched and the agent had me sign a new contract. Because I am not able to read German, I did not notice that he had added the damage waiver on the new contract he had me sign. When I went all the way back to the garage, the car was dirty inside and out, but I didn't want to go all the way back to the counter again. It also did not have the GPS included as the counter agent had said, so I again had to go to the golden circle kiosk to ask for GPS, which of course was a $100+ fee I had to pay in addition...when I returned the vehicle I noticed my receipt said they charged me an additional 266 euro and the agent in the garage said he didn't know why and that I would need to speak to a counter agent. Of course, he didn't hand me back my packet with the contract and then after waiting over an hour in line, the counter agent told me I needed my original contract and they would not refund the charge. Because I've worked in the rental industry, I know that they have all of this information in their computer and keep a signed copy. After all of this, they handed me an email address where I could complain. Another person I met in line was being charged for damage to the car that was already existing when he rented it - even WITH $700 worth of full coverage damage insurance he purchased through hertz. I will try to get my money refunded when I get back to the states, but right now I am not hopeful.

Opel Insignia Konbi, zerkratzt, verbeult, dreckig...

Positiv: Die Dame am Empfang am Flughafen war top, die Fahrzeug Rückgabe war einfach und schnell

Negativ: - dass ich unterschrieben habe, dass das Auto schadenfrei ist, dass sich aber nicht weniger als 10 Schäden am Auto befanden, eine Dokumentation in Form eines Aufklebers im Handschuhfach gab es - dass das Auto verderckt war, Krümel auf den Sitzen und in der Mittelkonsole, Cola auf der Mittelarmlehne - dass das Serviceteam bei der Autoannahme keinen Finger gerührt hat, diesen Zustand zu beheben, mir nur mitteilte, dass es kein anderes Fahrzeug gäbe - die Motorhaube nicht verschlossen war, was mir durch Flattern auf der Autobahn aufgefallen ist

I will not rent a car from hertz again.

Positiv: Nothing

Negativ: 1/ Very long waiting area in the airport 2/ when i selected a car online, the cost was much less than when i got the car (half) 3/ the staff of hertz are not like the other companies. They are conceited, unhelpful, and very slow.

Fraudulent charges

Positiv: The pickup and drop off was easy. Car was clean and was an automatic as promised.

Negativ: We had pre-paid for the car so there should not have been any thing charged to us later. When we picked up they asked if anyone else will be driving, my husband said he might drive. They asked for his driver's license and wrote down his number. Then we were off, after a few days returned the car and came back home. Next day, we see a charge of $150 on our credit card. We called Hertz and they said it was for the extra driver. I told them that no one at the counter told us there will be an extra charge to add another driver. The Hertz person said they should have had us sign a contract for the additional driver, I told them they did not. I asked for the charges to be dismissed and she said, if there is a clause in the contract about additional driver, they will not dismiss the charges. When I said that is fraud and we were not given a contract or an opportunity to say yes to the charges, I was told that I need to take it up with my credit card company and have them reverse the charges. Which is what we ended up doing. Never heard back from Hertz, although, they were supposed to contact us about the charges. Never again will we rent from Hertz.

We had to pay double at the airport due to "additi

Negativ: How we can make reservation without knowing that we have to pay additional 75Euro?????

Positiv: The car fit our needs

Negativ: The car was very dirty inside, and the charge on my CC was totally different than on the papaerwork or the reservation

Insurance Coverage Bait and Switch

Positiv: The car itself wasa goodl clean, relatively easy to drive, and got great gas mileage.

Negativ: We were forced to purchase additional insurance coverage at the counter despite showing that we had sufficient other coverage. Out flight had been delayed by several hours, and Thrifty cancelled our existing reservation as a result. We checked others, but nobody else had cars available. This bait and switch was nothing but fraud. I would avoid Thrifty car rental in the future because of this.