2.5 hour wait for pickup!

Positiv: The car was good. We rented a van that seats 7 to have extra room for luggage. We were at the Munich Airport location.

Negativ: Our travel plans were changed due to a flight cancellation, so we tried calling Avis and they were useless and rude. They told us the only option was to take a taxi to the original location and take our chances that they held the car. We did that and waited in the Avis line for 2.5 HOURS! The price ended up more than expected, wish we would have just flown and taken the train.

Customer Experience was Poor

Positiv: I rented a Mercedes C - class - of course the car was nice

Negativ: I waited I. Line at the counter for 1hour and 15 mins to get my car. This set me back that amount getting to my destination. The GPS in the car was either not up to date of missing information. I had to stop using it and use my cell phone “google maps”.

Citroen C4 Catcus

Negativ: Horrible car. I can’t believe it is apart of your inventory. I reserved a Ford Focus type. When the Avis agent said the Citroen is all that he had available I was completely fine with it. It looked ok but the driving experience was aweful. It shifts so hard you rock back and forth between gears and it is an automatic. It has no horsepower. Pulling out onto the highway or getting onto a round about was almost dangerous. And I get the whole motor shutting off when you stop but it takes too long to recover and the car starts to roll back before it can start back up. Really a problem when someone else is close behind you. Wish I had turned around and took it back to the airport but I needed to get to me destination.

Positiv: Nothing really

Negativ: On the day when I was picking up the car, Avis did not get enough cars in at the Munich airport, so a lot of us ended up waiting more than 2 hours to get the car. Additionally, once I was assigned the car, it had big scratches on the side, and I had to wait for another 40min until someone who had a special device to make a record of those scratches showed up at the Avis parking lot boots. I was driving dow south to meet family and friends for a dinner celebration and needless to say, I missed it.

One day I will hire a car and not be held to ransom at the desk

Positiv: Great vehicle, as described, new and clean

Negativ: Price doubled at counter as apparently I had booked the car (through the official Avis website) with no insurance. Combine this with a compulsory pre pay fuel charge for which there doesn’t seem to be a refund for the fuel I left made a bargain become more expensive than most others. Avis is another car hire company to strike off my list. When will these companies realise that their hard sell and dishonest price advertisement ruin any chance of repeat business?

Opportunity for Improvement

Positiv: Service upon getting through long line was excellent. Drop off excellent.

Negativ: The pickup desk was for multiple rentals car services and one like managing the queue. It took one hour in line. Reserved a car for 7-8 larger van, but confirmation gave me smaller van noting "similar" but it wasn't what I had processed. When we arrived larger van could have been $80 more a day. So it wasn't what I had originally reserved.