Mietwagen in Los Angeles

Positiv: Nothing They gave me a compact suv when I booked a midsize. When I asked at pickup they said it was a midsized suv. At drop off a different person told me it was a compact They were not helpful or accommodating

Negativ: It would be better if I booked with a different company Do not use them

Positiv: The rep on the right from the Philippines was very nice.

Negativ: Very poor transportation. You have to take a generic shuttle bus to an empty parking lot. 20 minutes later a 10 year old 7 passenger minivan (advertised 15 passenger) van picks you up. Then you try to navigate through hallways to a desk. Only 1 rep acknowledged the group in the van. The rep on the left never said hi or offered to help but she liked something on her computer. It takes about 15 minutes after your at the desk to finish. You will need proof of insurance or buy theirs. Older higher mileage (29k) van rank fairly well. Scratches 360 The trans seemed to shift hard ar times. I had to take a lyft ride back to the airport as the agent said their shuttle was 20 minutes out but would wait 15 to 20 minutes for other passengers. So 55 minutes to get back to airport. I will definitely go with a more expensive and bigger rental company next time. The other people waiting in the empty sunny sejong to felt the same way.

Negativ: The pick up on arrival was horrible, the recorded instructions were wrong and once I spike with a human their instructions were just as confusing.. and wrong. Then we were taken to an uncovered dark parking lot to wait on a shuttle (raining) who finally arrived as our Uber was picking us up to take us to the rental office (after a 25 minute wait.. in the rain). The office looked like an inner city soup kitchen (peeling paint and dirty). The area to inspect the vehicle for damage prior to signing was not lit, I used the flashlight from my cellphone to inspect it. The girl who did the inspection was unhelpful, indifferent and uninformed. While using the vehicle the key fob battery was dying the second day and kept giving failure notice. Upon return no one inspected the vehicle with me and I was left to guess if I would be charged for mystery damages.. which I was in a way. I declined the refueling and was still charged $55 for it. Very poor experience and will NEVER use this company again

Positiv: Nothing to like about this disasters place. It was a total nightmare They got upset I booked with kayak a 3rd party !!!!!!!

Negativ: Like everyone else writing a review on this place, I would be very very careful coming here.. Here is my story: 1) purchased a rental online for 4 days economy car $75 2) waited for the shuttle over two hours to take me to the place a rental office. Meanwhile all other shuttle cars came for the other companies more than three times I was standing there in the heat. Keep in mind you will need to take a shuttle from LAX airport to outside the airport parking lot and wait in the sauna and there is no chairs no bench just a parking lot in a dangerous place 3) I got to the rental office and they told me that my rental has been given away because more than one hour past passing the reservation. When I explain to them that I had to wait two hours for them to pick me up and that’s the reason, they could care less they told me the only other vehicle available will be $130, pretty much twice water I was charged originally, and they said that they were pretty upset I ordered through a third-party, so I asked them why do you advertise with a third-party? And the dumb lady, in the front counter give a total attitude completeDisrespect and simply disgusting manner of her handling the situation they just don’t care and the reviews here shortly. 3) I told him to take a hike I would rather pay $100 more and go to enterprise Rent-A-Car I did that took an Uber and service was amazing over there Don’t put yourself through this nightmare if you’re traveling you will regret it big time stay away from this place a bunch of jerks the owner can care less the managers are idiots and the ladies in the front barely speak in English with a rude behavior treating everybody like a dog this place should be shut down I am not done with them when I get back home I plan to import them to every possible legal authority under practices is obvious and clear and hope to get penalized and shut down or license rent a car taken away from them Live and learn from these crooks at the end of the day they all end up in hell. They have also charged my credit card illegally as I walked out and did not use their services. This is 1000% fraud and I will be reporting them.

Negativ: Clarity of locations and shuttles