Fox Mietwagen in Los Angeles buchen

Negativ: Making sure customers wore masks. It was crazy everyone coming off flights and no masks as they lined up inside for a car. Staff all wore masks but customer rule wasn’t enforced.

Positiv: It was relatively quick to pick up the car and return. It was convenient to get the shuttle right from airport.

Negativ: I declined the insurance when I rented it online which was offered for 11.00. When I went to pick up car I was told I needed the insurance and it was then 17.00 a day. I was also not informed that my drop off destination was 30 minutes from airport I was flying out of and that was a big surprise that almost caused me to miss my flight. Other than that it wasn't bad and would have been very affordable if I would have done my homework.

Negativ: We waited almost 2 hours before a car was ready that was in the class I originally chose. Other cars were offered, but they were far inadequate so we waited. The staff was polite and were working with what was coming in as far as cleaned cars. We just inspected each one and rejected them and waited. Many cars were poor performers in handling or gas economy- 10th in the list of 10 for that type/class of cars and we needed something better. We praised the one young lady that stayed with it and even helped us with the ignition of the car we finally were offered and was acceptable- all the others left because we didn’t choose the first cars offered. She was youngest, so maybe the older agents passed us off to the youngest and lowest on the totem pole. No matter, we politely waited and she stayed and we were, in time, satisfied. A car in good shape (one was offered with a separated bumper!) finally came into the hanger thankfully. The whole process was just long and we saw many customers come and go over the two hours.

Positiv: Staff

Negativ: Had to repair one tyre

Positiv: pick up and drop off was quick, easy and I felt safe.

Negativ: I wanted on the phone for Fox Rental customer service for over 2 hours. I had a hard time finding answers to my questions online so I had to call.