Mietwagen in Orlando

Negativ: Not good pick-up. Far away, hard to find

Negativ: Nicht gut Pick-up. Weit entfernt, schwer zu finden

Negativ: Car was dirty inside. Break lamp was not working. Tire pressure was uneven. How they let such car to be rented?!

Positiv: Great value!

Negativ: The car that was originally assigned to us had a strong mildew/musk to it. I asked for another one which they acomdated my request to swap cars with no issue. However, the second car also had a strong mildew/ musk smell.

Negativ: I never got the car. When I came to get it the agent on the courtesy phone said all he had available was a pickup truck or a convertible. That was not going to work with me driving with two senior citizens. So I walked way. Lucky I was was able to get assistance with another company.

paid too much on insurrances that I did not needed

Negativ: - they told me that I needed extra insurance and paid a lot €50 a day extra. For insurance that I did not needed, I was misleaded. - could choose only between two cars which I did not like - Never going to rent at E-Z again

Very bad service

Positiv: Nothing

Negativ: Very rude customer service at check in, seems like a class is in order when dealing with the public

DO NOT RENT FROM FOX!!! ...KAYAK isn't much help either

Positiv: not one single thing.

Negativ: First off, Fox is NOT in the Orlando Airport terminal! 10+ other car rentals in the terminal, but no Fox. You have to take a shuttle 10 min away. Then, of course, there's a line 20 people long and only 2 people working the counter. When I got to the counter, they said KAYAK messed up and told me the wrong car. I reserved a Chevy Tahoe (or similar). And we all know we always get the "or similar" every time. But they tried to give me a Ford Explorer base model as the "or similar". I asked for the manager and he would not help me get an honest "or similar". He said that because the explorer base has 7 seats, it's considered a "full sized SUV". Anyone who has driven an explorer knows that you can't get 7 people in there comfortably and the cargo room is tiny compared to a Tahoe! They said take it up with KAYAK and that they can't help me. So I got a regular SUV but paid for the full size. Both Kayak and Fox will most certainly not get my business again.

Not quite as advertised

Negativ: Took an hour for a shuttle from the airport. Once we got to FOX...one hour to get vehicle. 45 a day advertised turned out to be 100 a day actual. Smoke free vehicle was not smoke free. Vehicle had 'Maintenance Required' indicator on.

When nobody else has cars, Fox is an option

Positiv: No onsite airport facility in Orlando or Mami It takes GPS to find their facilities. High mileage cars with dirty upholstery. Takes forever to rent a car. Takes forever to take their shuttle in Miami.

Negativ: Easier to say what I liked. They had cars when nobody else did. They had an all day plate tollpsss for $7.49.

Positiv: The car was fine, once I got it. The drop off process was easy. Didn't have to wait long for a shuttle.

Negativ: I stood in line for over 2 hours to get my rental car. Because of the hurricane, there was no air conditioning, just one small fan. The place was kind of dirty and run down looking. They only had 2 people working and it took them 15 to 20 minutes to check out each person in line. By the time I checked out, the lord be was down the hall, out the back door and wrapping around the building. The person next to me in line asked the agent if it was this busy because it was a Friday night. The agent said it was like that 24/7. After that, you have to go outside and pick a car. I guy hands you a piece of paper and you have to go over the car and mark any damage you find. Show the paper to the guy, get the keys, drive the car to a gate where another guy goes over your paper and then you finally get to be on your way.

Feels like a scam

Negativ: Waited for the shuttle for more than an hour. When I called they kept saying they were on their way. When the shuttle finally showed, they said they had no cars. They gave us some piece of paper to give to other rental agencies but the other agencies did not know what the paper was.

Positiv: The car was clean, comfortable and affordable .

Negativ: The pick up office was dirty, disorganized and under staffed. They also did not honor fuel payment refund or respond to a request via website to address this issue. What the paperwork said and what the agent said about the fuel situation did not match up.

Not What I booked

Positiv: The Hertz personal I dealt with at Orlando International Airport were pleasant, helpful, and tried to fix a bad situation. The customer service rep committed to try to reverse my charges despite the fact there was a no refund policy attached with the reservation and did so in less than a week. I have rented through Hertz in the past and will continue to do so based on this interaction. * continuation of disikes from next page - I ran out of room. Happily the representative was able to get the charge totally refunded to my credit card. While this was a positive ending I was still without a car for my week stay in Orlando When I called the Hertz rental at the Mazda dealership I was told my reservation had been cancelled when I didn't show up on the morning of Oct. 4 for pick up; a time I clearly had not requested. CarRentals.com has no phone number and has not responded to my complaint through their site. Given that CarRentals.com is representing Hertz in this rental they clearly are not providing the service they are offering. I clearly would not have agreed to a pick up hours before reaching Florida at a site I could not get to. In addition I would not have chosen a provider I was not familiar with as I make it a point of dealing with companies that I know live up to their reputations and that provide the expected services. Hertz may want to reconsider their relationship with CarRentals.com as they clearly do not embody the same values that Hertz is known for. Thank you the request to review my experience. Rosemarie Stahl

Negativ: I began my rental experience using KAYAK as a search. After imputing my needs, location for pick-up/drop/off, dates, times, ect., a list came up with a number of possibilities. My request was for an Intermediate size car (Toyota Corolla or similar), pick up Oct.4 at 8:30pm, drop-off Oct. 11 at 8:00am, and pick-up and drop-off at Orlando International Airport (MCO). The first vehicle on the list fit my price and car type and indicated that it was a Hertz rental. I clicked on it and once again applied the filters that met my requirements. At first it said that it was through CarRentals.com despite stating otherwise on the list but then it instructed me to go to the Hertz site. The car was there with the price that was previously quoted, with the correct dates, and an address for pick-up/drop-off which I assumed was MCO as that was the location I requested and had removed all other options using the filter. While I kept trying to input the pick-up/drop-off times it continued to go back to 12:00pm for both. I went back to KAYAK and tried to do the search again with the same results. At this point I looked at several other Hertz vehicles in other size options and these too reverted to the 12:00pm pick-up/drop-off showing the same rental location. I then decided to continue with the rental figuring that there was either a glitch in the system or that times were not a major factor in the rental. I chose to pre-pay as it was the cheaper option, indicated that I was a legal driver over 25, and indicated that I had auto insurance. The entire transaction went through the Hertz site, Hertz was the name on the confirmation, and Hertz was the company that charged my credit card. When I arrived at the Hertz desk at Orlando International Airport and gave them my confirmation number they told me that I did not have a reservation there. Upon further investigation the desk service person found that the reservation was for a car at a Mazda dealership about 30 minutes away from the airport and when she called to see if the car was there discovered that the dealership closed at 6:00pm and it was now past 9;00pm. I then called the Hertz customer service number listed on my reservation gave them my confirmation number and was told the same thing. They also said that I was scheduled for pick-up on the morning of Oct. 4 which I clearly had not requested as my flight on Oct.4 was scheduled to leave until 2:00pm. At this point there was little to do except try to change my reservations to the airport. Unfortunately as it was a holiday weekend coming up there were no vehicles available for rental at any price. My only option was to try to pick up the car the next morning but that too required canceling my current reservation and re-renting the next day else where. The customer service person I spoke with did say as it was a prepay through CarRentals.com there was a no refund policy but he would see what he could do. Continued * see the bottom of the likes*

Negativ: I entered mco for Orlando Airport on Kayak search it provided priceline link for hertz that is 45 min away from the Airport. I didn't notice that till we arrived. Total inconvenience and wast of time and money. I have to pay on Taxi fees more than the car rental. Totally Unsatisfied with Kayak listing locations that are not what was entered in the search box.

Minivan

Positiv: Car was as promised.

Negativ: Hard sell on add-ones. Misquoting prices to make things seems reasonable (current gas prices, giving a per day price as a total price).

Deposit

Negativ: No information about a $200 deposit until I arrived at the location that I drove over an hour to get to. Very disappointed at misinformation.

Poor service, dirty car with bad smell.

Negativ: Car cleanliness is poor, poor service, long wait to pick up and drop off, car had a bad smell,

Positiv: The car started every time

Negativ: 40k miles on a rental? Transmission skipped on braking. But I guess you get what you pay for

Negativ: There was some sticky mess on the dashboard like syrup. Paid $90/day for a simple 4-door and felt like I was getting a really bad deal, Especially since my friend rented a car for that same weekend out of MCO for $25/day

Bad bad kayak car rental experience!

Positiv: .

Negativ: I booked through kayak. National in Orlando could not find the reservation. In the end, National rebooked me and charged me a lot more. Kayak also charged me for insurance even though I didn't end up getting the car through them. This experience is very bad and cost me way more than I was originally priced through kayak.

Cold as ice

Positiv: Found the rental counter very easily -

Negativ: Booked rental online for a one way trip from FL to NJ - tried to use my debit card to pay, but they don't accept it for one way...they do not accept cash either. I missed reading the fine print about this, so be careful or you'll get stranded at MCO if you don't have a major credit card. The employees there deal with bullshit every day I'm sure because they were both grumpy.

Lack of good communication and service at MCO

Negativ: I arrived early in the morning to find no service rep around. Had to check in on a not so user friendly automated kiosk. After choosing a car I found that there was no one in the check out booths. Had to call National and they told I should go to the Alamo check out booth to exit. Having appropriate signage at checking and checkout outlining what to do when there are no service reps around would save customers a lot of headaches.

Worst Experience Renting a Car EVER!!!

Positiv: Absolutely Nothing!!!

Negativ: First, my reservation on line came to $50.00 total. When I went to get the car, there was no one at the counter. I had to make two phone calls and wait ten minutes to get someone there. They refused to honor the car rental reservation price. Payless charged me $105.89, more than twice the price I was given through Hotwire. Payless refused to honor the reservation price. The first person I spoke to on the phone was, discourteous, and unsympathetic. He said he couldn't help because he was in a location 30 minutes away from where I was to pick up the car. It took several minutes to get the phone number for the location where I was. It took me three minutes on the phone going through menus, Press number 0ne, etc. Finally someone showed up at the counter who refused to give me the reservation price. I was trapped and had no choice but to pay. I needed a car. I'll NEVER, NEVER, NEVER do business with Hotwire or Payless again!!!

Customer Service

Positiv: Great car.

Negativ: I waited over an hour and a half for a vehicle. Airport wasn't busy. Representative was extremely rude.

Very poor

Positiv: Nothing

Negativ: Very poor service.. I have 1200$ pending on my account for the pass 5 days and the car only cost 117.

Wrong location

Positiv: Janice with Payless at Orlando airport was nice enough to direct me to another rental location Advantage. I was able to get a rental last minute.

Negativ: My reservation with Payless was for the wrong location. I asked for Orlando International airport but it booked me at a location on International Blvd in Orlando. I didn't notice the problem until Janice pointed it out on my paper. Of course I went from $68.00 rental to a $129.00 rental. I don't know what happened but it was quite an inconvenience. I only needed the rental to drive to my mom's funeral about an hour on Wednesday and return on Friday.

Not upfront and honest

Positiv: My $150 car rental turned into a $400 car rental with multiple hidden up charges and fees

Bad.

Negativ: I had rented with them before. This time they decided they wouldn't accept my debit card as payment even though I used the same card.

Never again

Positiv: The car was as specified.

Negativ: It took awhile to get through when we called from the airport When we were filling out the paperwork they charged an additional $121 because they said we had to pay for an additional driver. We said no we only wanted my husband to drive. They said because I was the one filling out the application we had to pay for 2 drivers. Will never use this place again!

Friendly staff, clean premises, thieves and cheats...

Positiv: The staff were well dressed and the facility was clean. The air conditioning was cold and the water was free. That's where the accolades stop.

Negativ: My $77 weekend car rental turned into $212 because they claimed that I picked the car up later than I said I would and then dropped it off later than I said I would, neither of which were true. They also would not let me leave with the car unless I agreed to pay $15 per day for liability insurance even though I had proof of full coverage from my AMEX. DO NOT RENT YOUR CAR FROM THESE PEOPLE. Not if you value your money.

Positiv: Nothing

Negativ: Wrong address was provided and information was not clear on rental pick up. Did not pick up rental at all. Not pleased and they are refusing a refund. Won't be using kayak or priceless ever again!

Wish I Would've Picked A Different Rental Company

Positiv: Nothing

Negativ: Rented the car online using KAYAK. The total cost for the vehicle was 55 dollars. When I pick up the car, I always decline the insurance and gas option. When I did, they required me to show proof of insurance. I did not have any proof of insurance from my company and I do not care my personal insurance card with me. So I could not get the car unless I purchased their insurance. The car was horrible. It had a bad vibration, it made a horrible noise, the air did not work one time until I figured out the key had to be in the exact right spot for the blower/air to work. It had a hose hanging down below the vehicle. At the end of the week, my 55 dollar rental ended up costing 180 dollars. I always use KAYAK for my rentals....I wish they would pull Priceless Car Rentals off of their site. I will never use Priceless again.

Nie wieder

Positiv: Das Auto war wie festgelegt.

Negativ: Es dauerte eine Weile bis man als wir riefen vom Flughafen Als wir da waren sie berechnet Ausfüllen der Formulare eine zusätzliche Gebühr von $121 weil sie sagten, wir mussten für zusätzliche Fahrer. Wir sagten nein, wir wollten nur mein Mann mit dem Auto fahren. Sie sagte, denn ich war das Ausfüllen der Wir mussten zahlen Anwendung für 2. Fahrer. dies wird noch nie benutzen Ort wieder!

HORRIBLE!!!!!

Positiv: Nothing

Negativ: They didn't have the car I reserved, then wanted almost $1000 Ed will to fix the situation. Lol!

Negativ: Total cost was a lot more than the estimated presented online. Insurane cost is very high

Wrong car, wrong price I

Negativ: The car I had rented was supposed to be a Chevy pickup truck or similar for a price of about $55 including tax and fees. When I arrived at the counter, there were no trucks available and the man said unless I wanted to wait awhile I would have to take a car. I said fun as long as it was a decent sized one. He kept adding collision insurance even as I kept saying leave it off. He said it was the computers fault. Being tired, I just said the hell with it and wanted to get the car and leave. Went presented with the bill I saw the car rental price for just the car, taxes and fees was now over $80 before insurance. While waiting for the rest of my group to arrive I heard the next customer arguing with the Thrifty rep about insurance so I guess my experience was not unique. When we went to pickup the car all they had available was compact cars. Classic bait and switch operation.

Average rental

Positiv: The car was ready and got it quock and turned it in wuick.

Negativ: The car was dirty and smelled loke cigarettes. I was in a ruah so I took it but it was a rougj ride to Jax with the smell