Mietwagen in Orlando

Negativ: Did not keep Hertz rental because they told me no way to add my wife as a second driver without her being there when we rented the car and even going to airport to pick up my wife we could not add her as a driver. Hertz needs to change additional spouse driving rule. Rented from Enterprise.

Positiv: Customer service on the phone and the man I checked the car back to were helpful.

Negativ: Having the rental car I requested available. Instead I was pushed in to renting a Jeep and having to pay more money. I feel if my car is unavailable I shouldn’t have to pay for the upgrade. If the rep would of showed me how to use the vehicle I had to pay extra for such as taking the top off the j

Positiv: The staff treated me like I was an inconvenient!

Negativ: Do not use this company!

Positiv: I got my money refunded!!

Negativ: We arrived at the Marriott Hotel in Orlando Florida to pick up our pre paid for rental car. Our flight was a couple of hours late arriving due to mechanical problems. We did arrive at her office within the Marriott Hotel at 5:50 to find that the lady already had left for the day!!!! We also called her phone when we arrived at the Orlando airport to give her a heads up that we are on our way but she never answered her phone. We called many numbers that we could find to figure this out. We did understand that there wasn't anything they could do until they talked with the lady in question. We took yet another cab to the motel we were staying at for the night. We finally got a hold of the gal in the morning. First she was a little apologetic saying she would call me back in a while. She did finally call me back and said that she was at her desk until 6:00 p.m. I told her that that wasn't the case because we were there at 5:50 and were told from another disgruntled customer, that she had left at 5:45! She rudely said that there wasn't a refund or car and too bad for us. She then said that since we were two hours late picking up our prepaid car we were just out of luck because we were more than two hours late, we had no recourse. She stated that this was the policy!!!! We asked to speak to a manager, her reply was to call the 800 number that we had called in the first place. We did call that number and filed a complaint against her. They stated that they could see if they could find me a car or if I wanted, I could file a complaint against her. We chose the later!! Another cab fee to our condo for a total of $148.00 in cab fees. Our vacation resort did help us find a car, we were so grateful. I'm just surprised that a respected company, Hertz has such a rude person with their name behind them. On a side note, her office was a complete mess!! I don't think it had been vacuumed in quite awhile!!

Positiv: Drop off was OK, but the pick up cost us half a day and $200. Nobody told us the Hertz desk at Orlando Airport Marriot closed at 6PM, our plane got in at 8:30PM. The airport desk said they would rent us a minivan at twice the cost for the 10 days, we stayed at a hotel until the next morning.

Negativ: Agent could have told me it closed when I called to verify the vehicle, and could have been on time the morning I picked it up

Negativ: Vehicle wasn't available. Kept me waiting until 6:15 pm then asked me to come back next day to pick up the car. They are horrible with clients and had to call the 1-800 number but they couldn't fix the problem so they wanted to set me up with another reservation at the airport x 3 times higher va.