Mietwagen in Madrid

Positiv: N/A

Negativ: We weren’t told we needed an int’l drivers license at reservation. The agent could have cared less that we spent a hour and a half getting to the airport to pick up the car, had to cancel our plans, and find a way back home. All with a 5 month old. I understand policy, but not bad customer service

Positiv: They didn’t let me rent the car at the end for some reason even though I had two id’s like they required. The people at the stand is not really helpfull and they are trying to charge you full price for any reason

Negativ: The service at the stand desk. Spent nearly 2 hours to rent the car and at the end theybdidnt let me take it

AWFUL

Negativ: I HAVE NOT FINALLY RENTED MY CAR DESPITE THE CHARGE THE FULL AMOUNT. WHEN I SHOWED UP ON THE COUNTER (2 HOURS BEFORE IN ORDER TO DO THE PAPERWORK AND MAKE SURE EVERYTHING WAS FINE), THEY WANTED ME TO LEAVE 1.1000 EUROS AS DEPOSIT FOR 1 DAY RENTAL, OR PAY 70 EUROS FOR AN INSURANCE THAT I DID NOT WANT TO. AS A RESULT I DECIDED NOT TO RENT THE CAR AND WHEN I ASKED FOR A REIUMBURSEMENT OF THE RENTAL THAT I JUST RESERVED FEW HOURS AGO THEY TOLD THEIR POLICY IS NOT TO REFUND ANYTHING IF YOU CANCEL THE RESERVATION WITHIN 24 HOURS PRIOR OF YOUR RENTAL... VERY DISSAPOINTED AND WONT RECOMMEND THIS CAR RENTAL TO ANYONE. VERY BAD. I AM STILL THINKING IF SCALATE THIS ISSUE TO THE SPANISH CUSTOMER SERVICE IN ORDER TO GET MY REFUND OF THE RENTAL THAT I DID NOT ACCOMPLISH BUT I WAS CHARGED FOR.

Misleading rental and a dangerous car

Negativ: Our experience with Goldcar in Madrid was very bad. We rented a car with room for two big suitcases and also bought insurance from KAYAK. Everything was problematic: our car was changed (without asking) to a diesel model, for which we were charged a "diesel surcharge" over the rental price. The car did not have room for two big suitcases and when we complained about it they offered no solution. We ended up driving with once suitcase on the back seat. At the moment of picking the car up, they told us that we had a limit of 120 KM per day. That was NOT SAID anywhere on the page, and not mentioned at the moment of paying for the car. There is a woman who's only job is to tell you at the very last possible moment about the KM limit and to try selling you another insurance that would add one thousand KM for "free". All this interaction is incredibly unpleasant, with this person being super pushy about the insurance while blaming KAYAK for Goldcar's misleading information. We finally got into the car, (with our suitcase on the backseat) and drove off. Very soon we noticed that the car had a red "SERVICE" sign on. THEY ARE RENTING CARS NOT PROPERLY MAINTAINED. When we returned the car there was nobody to receive it, we left the keys in a dropbox. This is very worrisome as I do not trust that they will not try to charge us for some other thing even though the car was in the exact same state than when we checked it out. I took pictures of it as "proof" yet I worry. - 0/10 will not use again..

Smoljanski.

Positiv: Sehr schlecht.wegen sehr schlechte bedingungen habe ich von mir bestelltes Auto nicht genohmmen.

Positiv: NN.

Negativ: Uns wurde nicht gesagt, dass wir bei der Reservierung einen int'l-Führerschein benötigen. Der Agent hätte sich weniger darum kümmern können, dass wir eineinhalb Stunden am Flughafen waren, um das Auto abzuholen, unsere Pläne stornieren und einen Rückweg nach Hause finden mussten. Alle mit 5 Monaten. Ich verstehe die Richtlinien, aber nicht den schlechten Kundenservice