Mietwagen in London

Negativ: Had to walk a mile back to my hotel!!! Counter clerk was rude

insurance scammers plain and simple

Negativ: absolute scam .. sell you a cheap hire package then bully you into paying to reduce the excess ....95 pound charged to your card for fuel that you may get back if you are very lucky . returned my car with a small scratch and was informed well that's your 500 gone .. without even looking at the car .. add to that the 75 pound admin charge and there all round indifference and ignorance to how to treat ppl with dignity made it a horrible experience ... stay well clear from easirent scam artists whose business model is rent cheap because once we've got their card details we can rob them blind .. Steer well clear

Ridiculously far from the airport ... not only distance but time

Negativ: The lack of information about what shuttle to get from the airport. The schedule of the shuttle from the airport once I finally found out which bus it was... it was once every HOUR. Once on the bus, seeing that you had to pay 3 GBP EACH to travel. Not taking card on the bus... because we were not informed we had to pay. Then arriving at the rental place faced with a queue of 10 people... took me 4 hours from landing to getting the car and home (7 miles away) Then being told my booking did NOT have CDW and therefore it was an extra 70 GBP. NOT IMPRESSED.

Positiv: The gentleman who shuttled me from the rental spot to BHX. He was wonderful.

Negativ: I was quoted £129 with taxes and everything. It was hard to find the shuttle at Heathrow, then it was a 25 minute shuttle ride from Heathrow with shuttles collecting every half hour. When I got the depot I was told it would be £297. I was with my two young boys and has been traveling for 16 hours at that point. They told me I could get back on the shuttle (coming in a half hour) and take the 25 minute shuttle back and find a different rental. Essentially, I was stranded. This is the worst company I have ever employed the services of, EVER. It was a true bait and switch. Oh, and then they only had manual transmission after I rented an automatic. Not only will I never use Easirent again, I will never book a car through Kayak again. There was absolutely no mention of obligatory additional insurance in the fine print. I was thoroughly ripped off.

Don’t even bother

Negativ: I had to wait for two hours for them to pick me up at the airport because their location is outside the airport for about 15-30 mns drive. Just rent a car the ones at the airport. In two trips their shuttle bus couldn’t get everybody. I had to wait for another hour, then when I get to the location there was not a car for me to go. They had to go get more cars from the airport to the location. I had to cancel my rental and go back to the airport to take the train.