Mietwagen in London

Mediocre

Negativ: There is no free shuttle to and from airport During dropoff, the guy was impatient to drive the car away. I was getting my things from the boot and he kept asking whether I was done. After drop off, I wanted to take the shuttle to airport. Unfortunately I have no small change to pay the shuttle. I went to the car rental counter for small change. I told them clearly that I am a customer and just dropoff my car and I need some small change for the shuttle. The refuse to help. So pathetic.

feel cheated. The insurance was 3 as much as the rental. I paid for a gps

Positiv: Not updated. Ibwas charge d

Negativ: When I attempted to take the shuttle to Ace at London Heathrow I was told there was a 5 pound charge per person to ride the shuttle. This is unacceptable. I did not pick up the car. I rented from Sixt which was excellent

Terrible

Positiv: Nice car, good condition.

Negativ: First off, you have to take the "hotel hoppa" public bus, the h1, to get to the hotel where this location is - while the other rental companies have shuttles. The h1 costs 5 pounds each way for a short 15 minute ride. When I returned the car there was a 1-2mm speck of paint damage on the driver side door which I did not create and was likely caused by natural wear and tear. The company charged me 96 GBP ($126) for this "damage" even though it is nearly impossible to see with the naked eye. Will never use green motion again.

unexpected insurance costs

Negativ: insurance way more than expected, apparently because we were using Ace

Fraud

Negativ: Upon car collection, staff Costa pointed out a little dent on the side and a scratch. Costa told me a scratch 1.5mm deep is considered a damage. I was immediately thankful that he had done so. What I didn't know is that he did not indicate that scratch in the form he asked me to sign. I had trusted him and signed in good faith. On returning the car, another staff Aniesh (not sure about his name) scrutinised that car under direct sun ray, saw that scratch and accused me of causing it. I denied it. I reasoned by relating about the "1.5mm-deep scratch" conversation I had with Costa. When we asked Costa, Costa denied and claimed that I had scrutinised the car for "30 minutes" that it was fine without scratch before driving away. This is untrue. I did not scrutinise the car. Absolutely not for 30min. My whatsapp conversations revealed I was rushing for my family at the airport and gave them a ten minute waiting gap upon car collection. Under duress I had no choice but to pay for the charge under duress as I had a plane to catch and time was running out. I am such an easy target. Unjustifiable terms For that frivolous faint scratch, I am charged me 324 pounds! Is this amount justifiable? Business Model? What kind of a policy is this for a car company wishing to build itself on good long term reputation? Why would Costa not indicate the scratch on my form and why would he lie? Philosophically, there's no reasonable explanation except that fraud or ill-will is intended

Worst company

Negativ: First, they told me I should go to pick up the car in a cloaed time, and when I went back next day there wasn't any reservation. I asked about my book, and they only told me it was lost, no sorries, no apologies, that was normal for them, I wasted my time (I went twice) and money, I had to spent in taxis all day.

Nightmare - avoid them!!!! No car given

Negativ: They originally said we had to switch drivers because my license was not in English, then after going through 4 or 5 phone numbers we finally managed to speak to someone who said they had the reservation at the wrong airport. After this, they said the reservation wasn't even showing up. It was impossible to get the car and there was abaolutely no customer service. Terrible experience, never ever use them

Shuttles come only once every 45 minutes!

Positiv: The car was fine and the staff was friendly.

Negativ: The rental agency is in the Crown Plaza Hotel in Crawley far from the airport. The shuttle only comes once every 45 minutes so be sure to very arrive early not to miss your flight, and be prepared for a long cold wait at the bus stop.

Avis rental

Positiv: Car was in good state, process was simple

Negativ: Poor customer service, car was not full pf gas and had to chase Avis agent to prove Bc I rented with kayak avis agent mentioned we would have to deal with all expenses first and then claim through third party - clearly not convenient to customer

Positiv: Car was good, price just OK

Negativ: I had to take a larger car that I ordered. Waiting to get the car was longer than it should have been.

Positiv: Auto war gut, der Preis nur okay

Negativ: Ich hatte ein größeres Auto zu nehmen, das ich bestellt hatte. Das Auto war länger zu warten als es hätte sein sollen.

Negativ: They scam people. Wish I was smart enough and rented from somebody else! First, they charged me for additional third-party insurance. Their T&C says they provide one already but in realty they demand you to pay more money or else they won't rent the vehicle to you. They didn't like any letters I showed them and wanted quite specific letter addressed to them. They charge ridiculous $80 "management fee" for a ticket. And they charged me $120 for cleaning a vehicles though the guy greenlight the return and let me catch the bus. They told my bank that the reason because I didn't sign the slip was because "return done outside of working hours" (really, 7am is outside of your working hours? You open at 5am!) Jerks.

Positiv: The value and car were good

Negativ: hard pressure upselling for insurance coverage extras by easirent at the point of pick-up was annoying, the off airport pick-up and drop off location was served at 45 minute intervals which was a delay to my trip

Easirent customer service worst in the world 0/100 stars

Positiv: Nothing.

Negativ: If there were worse categories i would have used them. The customer service was 0/100 stars, the worst i have ever experienced in my life. Upon renting the car we were suggested to pay for a full tank of gas. We told the employee that we were only driving to cambridge and would not be needing a full tank. He told us something along the lines (was difficult to understand 100%) that it would be the same price, so he suggested that, thats what we should do. He did NOT tell us that we wouldnt get money refunded for unspent gas!? We agreed to buy the tank and upon returning, a second employee told us we would not be getting money back for unused gas (completely new information). He told us that we could go down and fill up the tank, return it full and he would try and change the contract for a possible refund. Upon return suddenly he was not able to do anything at all to help us, except that we could write to customer service. We did upon returning home - and ofcourse, customer service will not take any responsibility for the words of the employees at stanstead. In the end, due to ridiculously poor service we ended up paying 58 GBP for about a a quarter of gas. Needless to say we were stunned by the service we recieved at Easirent.

Dissapointed

Negativ: I arrived later due to my delayed flight and took almost 1 hour to get picked up to the rental place , on top the guy told me that somebody took my car already and then that another person cancelled my reservation so he offered he took me outdoor and try to give me another large car that apparently was the only one available with another price of course so took my bags and when to budget!

Negativ: On arrival limited staff, some level of confusion between staff & car available.

You get what you pay for

Positiv: Ease of drop off. Price of car

Negativ: Check in staff. They were salesmen and did not seem trustworthy. They seemed to be manipulating customers. Many people in line left and did not rent. Be an informed consumer and know your coverage from your own car insurance and credit card. Not sure if I would use again. We got a smaller car then paid for because"we have no other automatics" It was a very long wait time to check in. Have a credit card not a debit card. Just not worth the stress

Required to keep the parcel cover in the car

Positiv: Car was in great shape, clean, and large enough to hold everyone comfortably. The Heathrow shuttle was big enough to carry us and all our bags and was ready to go when we were. Signing the rental agreement and returning went quickly

Negativ: The car we rented (Ford S-Max) had seats for 7 people. We needed six seats and planned on folding the other one down for our bags. However, the car also has a parcel cover, which is fairly long (about four feet) and goes right where the head of the back row passenger sits. I asked Enterprise if we could leave it behind in the office because it would take up too much room or be in the way. They refused to let us do that, and said it had to stay with the car. It meant the back seat passenger had this bar/ luggage cover in their lap for most of our trip. I mentioned this to the agent when returning the car, and he gave me his contact info and said he would ensure we get an upgrade if we ever rent there again.

Positiv: Nothing

Negativ: Service . Didnt like one thing about the company