Mietwagen in Nizza

Positiv: The staff was terrible. After being intentionally left behind by the shuttle driver, I could not reach the other staff because they simply would not answer the phone for 15 minutes. When they did answer, I was told they had no car for me even though I had an emailed confirmation of my reservation.

Negativ: Everything went wrong. The reservation was initially sent to me as being France when I had entered Florida as my destination. After I told the customer service agent to cancel France and reserve Orlando, Florida, I still received confirmation of a France rental that I did not want. When I arrived in Florida and showed my Ace Rental Florida confirmation to the shuttle driver, I was left out in the cold, dark night because he said he would not let me board the shuttle since I was not on his hand written list. He told me to call the office then drive away. Nobody would answer the phone for 15 minutes. When I finally got through they told me they had overbooked and there were no cars. They offered no assistance. I was stranded in the airport late at night and left to fend for myself.

Negativ: 1. Pick-up process took 1.5 hour 2. Small car that didn't fit for 3 people and 3 bags 3. Gearbox failure even though the car had less than 1000 km millage 4. Double payment for the car (first via web-site to ACE, second at check-in to Rhodium). Luckily after several complains Rhodium paid me back.

Negativ: It was not Ace. Some company goldcar rental. Horrible customer service, waited hour and a half for our turn. If you pay € 50 they can put you ahead of line. Then they threatened us for buying an additional insurance. They gave us a stick shift. Although I booked an automatic.

Positiv: We could not find the place

Negativ: It should have been marked at the airport

Pick up car in terminal 2. No signs directing Ace rental to term 2.

Positiv: Nothing was worth mentioning.

Negativ: Customer service wouldn't accept prepaid insurance.

Appalling experience when wanting to extend

Positiv: The car

Negativ: I spent 9 hours on the phone to the USA, France and Spain trying to extend the rental only to be told we couldn't. Spent 6 hours driving and another $600 to change. Also, ACE doesn't exist in France. They use another supplier called Goldcar. Spent AGES looking for Ace! Very, very poor.