Mietwagen in Verona

Negativ: I filled the car with gas < 5km from the drop-off office; however, La Spezia office was closed from 11:30am - 2pm. I showed up at 1pm. Having no one to process the check-out, I left the keys in the box. Reviewing my bill, there’s a 70 Euro charge for fuel - despite my returning with a full tank.

Negativ: Upon arrival at Verona Airport car rental service, we requested to talk to the manager about the car pick up and rental problems we encountered. However, the manager was not on duty and the staff told us that we would be able to see the manager when we return our rental car two days later. When we returned the car and asked to see the manager, we were again told the manager was not around. We were clearly misled into thinking that we could talk to someone of authority regarding our problems encountered in this car rental. It seems that the rental car company was not interested in listening.

Negativ: Ich füllte das Auto mit Gas < 5km von der Absetzstelle; das Büro in La Spezia war jedoch von 11:30 bis 14:00 Uhr geschlossen. Ich habe um 13 Uhr aufgemacht. Ich habe niemanden zum Verarbeiten des Checkout gehabt, habe die Schlüssel im Feld gelassen. Wenn ich meine Rechnung überprüfe, kostet der Kraftstoff 70 Euro - trotz meiner Rückkehr mit einem vollen Tank.