Negativ: We felt like we were forced into paying for insurance and that this was a hidden fee that made the rental not nearly the deal that we thought it was when we booked online. Staff were helpful and pleasant and the car was fine, but we felt a little bit like we had been taken advantage of.
Easy and Fast pickup and return Positiv: Car was clean. People were easy to deal with. Prices were greatNegativ: Nothing
Einfach und schnell abgeholt und wiederPositiv: Auto war sauber. Die Leute waren sehr umgänglich. Die Preise waren tollNegativ: Nichts
Quick and Easy ProcessingPositiv: Staff were quick and friendly. Although the wait in line was a little long. Car itself was in very good condition. Hyundai i30. Only issue I had with it was the parcel shelf in the back had been broken by a previous user and it made noises whilst driving so I had to remove it
Dropped rental off in Faro- Simple Process Positiv: Drop off was rather simple. The attendant reviewed our rental and assured us that we were good to go since we'd purchased full insurance. He changed the amount of the hold on our card to remove the gas charge and we signed the receipt agreement and left.
Negativ: We passed a Hertz lot off the freeway, spent a good 15mins trying to get to it only to find out that it wasn't the proper drop-off location. The paper work didn't have an exact address for drop off.
Negativ: Price charged by Hertz was not in line with price quoted to me by Hertz agent.
1.5 hour wait to pick up the car :(Positiv: The sales associate that finally helped us was lovely and even upgraded us to a good model at a reasonable priceNegativ: The line to pick up was a joke... After getting off the plane the last thing you want to do is stand idly in a queue, and to make matters worse all the other car rental places were queue-free
Positiv: They were very kind and fast.Negativ: Nothing. All good.
Positiv: Sie waren sehr nett und schnell.Negativ: Nichts. Alles war gut.
late office opening for drop offNegativ: we dropped car at 6.00 am and had to walk to airport