Mietwagen in Catania

2 hours to get the car!

Positiv: We did an upgrade to an Audi A3 cabrio. Excellent car! Giving the car back after was very fast and simple. Quick inspection and handed the key back. took less than 7 minutes!

Negativ: We had to wait 2 hours from when we arrived at the Europecar to finally get the car. The car they first wanted to give us had extremely wet seats like someone left eh roof opened while it rained for a long time. They said it would take 30 mins to change to another car as they needed to wash it, fill it with fuel. We got the car and it was night time so we couldn't really see. But the next morning we realised the car was very dirty, not washed at all. I took some photos and sent them an email. Never got a reply. We also had a problem with the roof and tried to call them once and was on hold for 30 mins and no-one answered.

Positiv: The staff in the car park where more accommodating and helpful than the staff at front desk.

Negativ: The sales pitch that goes on even after booking for extra insurance meant a simple pick up lasted almost an hour. The impression that I would have to cover the first 800 Euro's, even though I had requested extra insurance, the statement that I would still be charged for paperwork, and that I should invest in extra insurances. They also did not offer any flexibility in the drop off time.

Positiv: Das Personal auf dem Parkplatz war entgegenkommender und hilfsbereiter als die Angestellten an der Rezeption.

Negativ: Der Verkaufsplatz, der auch nach der Buchung für eine Zusatzversicherung stattfindet, bedeutete, dass eine einfache Abholung fast eine Stunde dauerte. Der Eindruck, dass ich die ersten 800 Euro decken müsste, obwohl ich eine Zusatzversicherung beantragt hatte, die Erklärung, dass ich noch für die Papierkram belastet werde, und dass ich in zusätzliche Versicherungen investieren sollte. Auch in der Abgabezeit boten sie keine Flexibilität.