Mietwagen in Paris

Office closed, No Car, Hidden fees, Responsible for tiny scratches

Negativ: Reservation was for 12pm on a Saturday even though the rental location closed at 12pm and then does not open until Monday morning. The location was not at the train station but rather a block away. We had to walk with all our bags. Nonetheless we got there at 12 and the location was already closed for the weekend. It took us nearly 30 minutes on our cell phones to find a live person in France to talk to at Enterprise. While the reservation was made on Kayak

Even could not get a car

Positiv: Of course, nothing. We even could not get a car and a decent attitude.

Negativ: Dear Sir/Madam, Even though I have a confirmation number, she did not provide me a car. I have tried to call her, but instead of answering me, she did not make any explanation and put me on hold. I have tried to call several times and she put me on hold every time. It was very rude. I had a trip with my little brother which is planned weeks ago. At the end of the day, she ruined his dream. It is not acceptable. If I do not get a decent apology, I am going to mention about this issue in other platforms as well. No one has a such right that ruin a kid's dream and its company's reputation. Kind regards, Kenan Kaya

Low pricing lies

Positiv: Upgraded to automatic for free since they didn't have a manual car available

Negativ: The low price listed on Kayak was a lie. Aside from the "free upgrade" to automatic, there were a number of hidden charges, "required" insurance, and system-automatic (unable to be changed) fees. So often when renting a car, it feels like you get screwed. Avis is no different.

Be ready to wait to get your car at CDG/Paris

Positiv: The car itself was newer (20,000 miles) and met our transportation needs.

Negativ: Our reservation was for noon. It took over 2.5 hours of waiting in line to get the care before we finally drove out of the airport causing us to radically change our travel plans for the day. The car was filthy both inside and out and the gas tank was only 70% full.

Very Bad Service

Positiv: Nothing

Negativ: My booking was for 7 persons car with an acceptable rate. When arriving by taxi which I paid for it €95 they could not believe that my booking was for a 7 persons car even after showing them the confirmation email. At the end, they told me we only have a 5 persons car for the same rate and it's up to me to accept it or leave it! That was ridiculous and unprofessional. VERY BAD SERVICE INDEED.

Negativ: We were not given a receipt and told we didn't need one. The dropoff point did not look as professional as many of the other AVIS offices were were accustomed to.

HORRIBLE

Positiv: NOTHING!

Negativ: I went to pick up the car only to found the location is permanently closed. I went to the location listed on the notice attached to the door only to find that location was also closed. What year is this? Why did I have to call customer service repeatedly to find a solution. We wasted half a day running around Paris trying to find an Avis location that was open. A large corporation doesn't get in touch with a customer to keep them updated. ABSOLUTELY NO CONTACT FROM AVIS!!!!! HoORRIBLE EXPERIENCE!!!!!

Really Bad Experience

Negativ: Even though my reservation was confirmed, they made me wait 2 full hours because I didn't book through them (EuroCar). When I asked if I could just book throgh them, they indicated it would be 300 Euros per day, not the 14 offered through your web site. I saw that it was thier practice to make anyone who booked through a discount site to wait for two hours. Then they didn't provide me with any information for calling with issues with the vcar. and the Car had headlights that didn't work properly. Also, they said the gas tank was full, but it was not. This was a really bad experience.

Car Booked Not Available

Positiv: The people were very kind while they were extorting me. Will definitely look into the legalities of all of this!

Negativ: The car I booked wasn't available so I had to pay more for a car I didn't want. This is extortion! You either pay or you vacation is ruined!

I will never rent from Budget again.

Negativ: I was overcharged for my rental by about $70 for gas. I told Budget I did not want the "fuel up front" option when we rented the car, and was told I would not be charged for that. I returned the car with an almost full tank, expecting that I would be charged for the 1 or 2 litres necessary to fill up the tank. Instead I was charged 70 euros for the "fuel up front" option. I emailed the Station Manager, Julien Sigonney, at the Paris station in response to an email he sent me stating that if I had any concerns I should contact him directly instead of give a bad review. I emailed him immediately, asking for our final bill to see what I was charged for. It took him several days to get me a copy. Once I got a copy, I saw what I had been overcharged for and asked for a refund. It has not been two weeks and he has not responded. I have emailed twice more to get a response, and have received nothing. I will never rent from Budget again, and will make sure no one I know does either.

Should have learnt my lesson from my previous expe

Positiv: when I returned the car 2 hours late, I argued and waiting for about an hour so they could 'not' charge me an extra day. that was nice.

Negativ: Renting a car is such a pain, scam, and sadly sucks away the excitement of a short break before you even set off. I booked four days car rental for $230 knowing I would get stung for some insurance. Then I ended up getting a smaller car, waiting 2 hours for it, being charged extra because they didn't have my car, paying surcharges.. dropping off the car with a final bill of around $550 conveniently charged to my credit card, I walked out of Avis/Budget counter feeling pretty sore. Onur ps. i didn't even opt for the $40 a day full insurance

Worst manager I`ve ever met

Positiv: The car was clean and new. It had good navigation system and blutooth which is important.

Negativ: The manager guy at the office was rude, unpolite and bad educated. He made our rental experience with this company terrible and left very bed impression.

Negativ: The people working there were extremely unhelpful. Warning to all US customers: they will not a renewed license yellow paper. Ruined our trip.

Negativ: Finding the drop off location was very frustrating. There were no signs outside the bus/metro/car terminal that said hertz or dollar rental drop offs were made here. When I did find an underground gate that said drop offs, it required a ticket to go through, so I had to ask for help on how to get through and how to get to the correct drop off spot. I ended up being an hour late for my drop off. Very frustrating.

I wasn't able to pick up my car and it was dollar's fault

Positiv: Nothing

Negativ: Clicking "get directions" redirected me to another location in the city which turned out to be on break for 2 hours at pickup time. When I was break was over they told me to go to a different branch. Getting there took another hour so I was 3 hours late in total and they wouldn't let me pick it up. Horrible service overall which almost ruined my trip.

Great car, terrible customer service

Positiv: The car I received was larger than I had booked, which wasn't a problem. The car was clean a son perfect condition.

Negativ: The pickup experience was difficult. There are no signs or indications that Dollar is operated nub hertz at this location, so I wandered around for half and hour looking for a Dollar location that wasn't there. The person who processed my car rental barely spoke to me, didn't explain where to find the car, didn't tell me which fuel to put into it, and most importantly did NOT explain to get back into the very-difficult-to-find garage to return the car. He was entirely unhelpful and ensured I won't rent from Dollar again. Also, the deposit fee of 850 euros is totally insane. I've never seen one so high before.

Rental Office is a disaster: 1 hour late. Had to wait 1 hour outside.

Positiv: The car was OK

Negativ: The rental office was suppose to open Saturday 8 am. The guy arrived at 9 and said "I am sorry for the delay" to the many people waiting for him. Not serious at all. Moreover he had a sticker on the door saying "I'll be back in 15 minutes". He definitely had it from the night before. I would consider it twice before renting again there.

Negativ: It would have been nice to know that there are no gas stations in Paris. We got got stuck paying a higher amount for gas because there was no way to top it off before we turned the vehicle in.

Not what I thought

Positiv: The car was great.

Negativ: The rental was actually fulfilled by hertz and many of the features that were advertised when we booked (like a second driver for free and total insurance for only $11) weren't available through Hertz.

Positiv: Almost nothing and the fact I can't remember a pleasant thought about the experience it speaks a lot.

Negativ: Everything! The price was supposed to be &45 and it turned out that they charge for miles which I was never told because nobody spoke french in the fakacta place

The office closed at 6

Negativ: There was no way to collect the car after that. They canceled the reservation and the only option they offered was for me to pick up the same car the next day for a lot more money for one fewer day.

Positiv: The price was reasonable and there was no line for the pickup.

Negativ: The condition of the car was very poor and it appeared that every scratch was documented, forcing me to spend about 20 minutes surveying the car finding all the dents, scratches, stains. Unsatisfactory with over 34k kms

Negativ: I made a reservation to rent a car and i received an email that confirmed my reservation, when i went to pick up the car, the lady from europcar told me that the reservation wasnt in her sistem and that she had no cars to rent me. I had already payed the reservation and the insurance. I was a mess, Im really angry beacuse I had to pay 400 euros to rent another car in a different agency, and it was in christmas so there were no cars left.

Never again

Positiv: Everything was fine with the car but now I am getting charged every month 30€ without any notice and without explanations. It is in process of sueing as they won't remove my bank details.

Negativ: Warning, don't book with them. Charging after every momth wotgout notice or explanation!

Positiv: They ended up giving me an upgraded car in order to fill my reservation. They ultimately met what I needed and fulfilled the reservation.

Negativ: When I showed up to get my car, which I reserved that morning, they told me that they had no cars left and I would have to go somewhere else. After pushing a little as to how that happened, I was told that I could have the one car they left for an increased 30 euros a day. I pushed further saying it wasn't my fault that they didn't have my car that was reserved and I shouldn't have to go somewhere else if they actually did have a car available.

Negativ: The dropoff in Paris was difficult. The rental office was closed, and we had to drop the car at a parking garage which was unmarked. We ended up parking the car on a street and walking into the office in order to drop the car. The attendant was very helpful, and assisted my husband with driving the car into the garage.

Very poor service upon pickup and dropoff.

Positiv: The car only.

Negativ: Very bad service.

Overcharged for my rental

Positiv: Was offered $135 (Euro 119), but was charged $172 with no explanation. Disputing with my credit card company.

Good car, not great customer service

Positiv: Car was clean and in good condition.

Negativ: It wasn't clear at pick up or drop off how much money I would be charged. I had to look at my bank statement to find out how much I was charged.

Very disappointed in Hertz

Positiv: The car worked and did not break down.

Negativ: Pick up was terribly slow. We waited almost a half hour before we were even able to get to the counter. Then had to walk to a different location to pick up the car. On getting to the garage, the car they offered us had not even been cleaned and was filthy on both the outside and the inside. We then had to wait another half hour before they gave us another car. Even though my invoice and bill were all in EUR, when I got my finall bill I noticed that, without my authorization, they had charged me in USD and charged me an extortionate conversion rate for the privilege. I used to have a high perception of Hertz but these sleazy tactics (which only amount to a couple of $ for them) make me want to put them into the same bucket as other sleazy operators such as Ryanair.

Sehr schlechter Service beim Abholen und Rückgabe.

Positiv: Das Auto nur.

Negativ: Sehr schlechter Service.