Mietwagen in Mailand

Positiv: The pick up was fine, but we were given a car with lots of body scratches and dents. Dropping off in Venice was an issue as there were not specific instruction where to drop off the car, and there was not anyone to check us in.

Negativ: There were no signs for "Dollar" or "Hertz" when returning the car. Also the office outside of the drop off was closed! I dropped off the keys, not knowing why we were additionally charged a substantial amount over our prepaid amount. I received no final bill, and I'm unhappy with the amount paid

Positiv: They gave us an upgrade.

Negativ: Dollar shares employees with Hertz at the Linante airport. Directions to the rental spaces to get the car were terrible. Never saw a green bridge to cross over! Most importantly,the car's rear bumper was literally duck taped onto the car! The employee at the lot was nowhere to be found. Went back to the rental desk. The clerk came out to look for herself and then said that no one had checked the car that had been returned in the morning. Really? No one checked by 2pm? They had no other car supposedly. Fortunately, my husband is a Hertz Gold member and she provided a Hertz car and an upgrade. The whole process took 90 minutes. Terrible experience.

Did not exist in airport.

Negativ: Dollar did not exist in this airport.

Negativ: I had horrible service!! Our flight was delayed due to bad weather I was suppose to pick up at 9:30pm but didn't arrive till 11:30 pm. When I got there the lady said it's been cancelled and now we had to pay double the price because we didn't arrive on it. I thought we had 6 hours? Then ahe said it's cause office has been closed it's a new day. So I didn't get my rental!!!! So upset

Advertised price is NOT what you pay!

Negativ: It would be more honest to include items like VAT and "other fees" that are charged by rental companies so consumer could make more accurate price comparisons. We paid almost twice the advertised price advertised on Kayak. Not happy customers.